Performance Rating Definition Guidelines
Levels of Performance
Definition Guidelines/Examples (each point may not apply in all situation)
4
Exceeds
Expectations
The objective/standard is clearly and substantially surpassed.
Examples:
 Unusual or complex problems were solved in order to meet and exceed
performance objectives
 Major problems or obstacles were overcome to meet or exceed the objective
 Value was added because the objective was met ahead of schedule
 The objective was met substantially under the targeted budget
 The completion of the objective increased customer satisfaction substantially
more than expected
3
Meets
Expectations
The objective/standard is met. A job well done includes:
 Action plan deadlines or budgeted amounts were met
 The quality of the work product met appropriate standards
 The completion of the objective received some praise or recognition from
customers
 Results were delivered as expected
2
Approaches
Expectations
The objective/standard was eventually met or a significant portion of it was met;
some performance/behavioral aspects were not met as expected.
Examples include:
 The objective was met but not within the time frame determined
 A significant portion of the objective was met but full results were not achieved
 Budgets/costs exceeded what was expected
 The quality of the result did not fully meet the customers requirements
 Requires occasional redirection and reminders to meet expectations
1
Unacceptable
The objective/standard either was not met, or was met in a fashion that was
contrary to the College’s values.
Examples include:
 A majority of the objective or supporting action plans were not met
 Most if not all deadlines were missed
 Budget or cost overruns were significant
 Standards of quality were not met
 Continual or close supervision was needed to complete the assignment or
significant aspects of it
 Objective was not met due to controllable problems encountered; insufficient
action was taken by employee to resolve the situation
Competency Ratings Examples
Exceeds Expectations
Rating Descriptor
(4)
Consistently and significantly
exceeds all expectations and
standards.
Consistently meets all
expectations. May be a
composite performance of
Exceeds, Meets, and
Approaching.
Approaching
Expectations
Rating Descriptor
(2)
Occasionally falls short of
consistently meeting
expectations and
standards. Correctable
behaviors.
Results
Orientation
Makes decisions, sets
priorities or chooses goals on
the basis of College Goals
and Strategic Plans.
Actively seeks challenging
assignments.
Generally meets
standards of performance.
Performance
without thought
and little concern
for quality.
Customer
Service
Consistently goes beyond
what is asked to ensure
customer satisfaction.
Develops service standards/
performance metrics for self
and others.
Fails to develop
standards/ performance
metrics for self or others.
Consistently
passes problems
to others.
Problem
Solving
Creates significant
efficiencies within operations
by successfully integrating
AQIP methodologies.
Prioritizes tasks and
activities.
Often goes with the first
solution without adequate
analysis.
Makes a decision
without
completing the
analysis.
Teamwork
Handles team disputes using
respectful confrontation.
Informs team members of
new developments and helps
the team keep current about
issues affecting the group.
Occasionally co-operates
to complete team
assignments
Concentrates on
personal
outcomes.
Asks for challenging
assignments.
Proactively seeks out new
methods and technology in
own field.
Has difficulty learning and
transferring new skills to
the job.
Fails to use self
development.
May sacrifice individual goals
to fulfill College Goals,
Strategic Plans.
Demonstrates understanding
of own role and department
priorities and how they
contribute to the goals of the
College.
Has difficulty
understanding own role,
department priorities and
how they contribute to the
goals of the College.
Ignores College
policies,
procedures,
values, goals and
objectives.
Competency:
Continuous
Learning
Organizational
Commitment
Meets Expectations
Rating Descriptor
(3)
Unacceptable
Rating
Descriptor
(1)
Consistently fails
to meet
expectations.
Needs significant
behavior
improvement.
2