“PAIX”-PEACE THROUGH BUSINESS WHY IS NONVERBAL COMMUNICATION IMPORTANT • • • • • • • Nonverbal communication 93% of communcation is nonverbal Used to repeat the verbal message Often used to accent a verbal message. Often complement the verbal message but also may contradict. Regulate interactions (non-verbal cues covey when the other person should speak or not speak). May substitute for the verbal message (especially if it is blocked by noise, interruption, etc) UNDERSTANDING NONVERBAL COMMUNICATION • Tips • • • People communicate with all levels of their body Recognize if people’s nonverbal and verbal match up When you’re speaking realize people’s nonverbal • • • When you’ve talked long enough When someone else wants to talk When people react to what you have to say HAPTICS-THE POWER OF TOUCH • Handshake Exercise • Stand up and introduce yourself to three different people. You must choose between using a hug, a handshake, or putting your hand on the other person’s shoulder. You may not tell anyone else what you chose. SO WHAT IS HAPTICS? • Touch is culturally determined. But each culture has a clear concept of what parts of the body one may not touch. • • • • USA — handshake is common (even for strangers), Islamic and Hindu: typically don’t touch with the left hand. To do so is a social insult. (The left hand is for toilet functions. ) Islamic cultures generally don’t approve of any touching between genders (even hand shakes), but consider such touching (including hand holding, hugs) between same-sex to be appropriate. Many Asians don’t touch the head (Head houses the soul and a touch puts it in jeopardy). VOCALICS Voice Inflection Exercise Tell your partner your opinion on something you feel strongly about. However, instead of using statements use a questioning inflection VOCALICS vocal characterizers (laugh, whine, belch, yawn). These send different messages in different cultures (Japan — giggling indicates embarrassment; India – belch indicates satisfaction) vocal qualifiers (volume, pitch, rhythm, tempo, and tone). Loudness indicates strength in Arabic cultures and softness indicates weakness. Gender based as well: women tend to speak higher and more softly than men. vocal segregates (shh, uh, ooh, mhmm, eh). They indicate formality, acceptance, or uncertainty. BODY LANGUAGE-KINESICS • Personal Space Exercise • Partner up and stand 3 feet away from one another. Ask one another a question. After you have each asked a question take one step towards each other. Keep asking questions and after each one take another step forward. Stop asking questions and moving forward when you feel you are too close for comfort. KINESICS • • • • • We send information on attitude toward person (facing or leaning towards another), emotional statue (tapping fingers, jiggling coins), and desire to control the environment (moving towards or away from a person). We make more than 700,000 possible motions Examples: Pointing : US with index finger; Germany with little finger; Japanese with entire hand (in fact most Asians consider pointing with index finger to be rude) Counting: Thumb = 1 in Germany, 5 in Japan, middle finger for 1 in Indonesia. EYE CONTACT • Eye contact exercise • Choose a partner. Tell each other what you did over Thanksgiving break. During the first minute you may not make any eye contact at all. During the second minute you may not break eye contact the entire time. EYE CONTACT • • • Western cultures — see direct eye to eye contact as positive. A prolonged gaze is often seen as a sign of sexual interest. Arabic cultures make prolonged eye-contact. — believe it shows interest and helps them understand truthfulness of the other person. (A person who doesn’t reciprocate is seen as untrustworthy) Japan, Africa, Latin American, Caribbean — avoid eye contact to show respect.