By the BOT representatives from UM, UMA, UMM, UMFK,
UMF & UMPI
• We thought this was an opportunity to assess the impact of centralization of IT services- on each campus
• We took advantage of the tools available to us!
• System wide survey (n = 260, across 6/7 campuses)
• With the goal of determining: The major IT challenges that affect:
• Student Learning
• Faculty’s ability to teach, and interact with students in and out of classrooms
• The perception of the Maine System
• BOT’s -- System wide survey (n = 260, across 6/7 campuses)
• Met with Cindy Mitchell
• Relevant and consistent themes across the system that impact
• Student Learning
• Faculty’s ability to impart knowledge & interact with students
• How these interactions affect the perception of Maine System
• Discuss next steps
• She is working smarter, and harder! Working with Faculty Senate identify major IT issues and a policy for projects.
• Provided photos. She was clearly SHOCKED
• Update largest classroom
• Keep IT representatives on each campus- but campuses need to know who
• Clean up rooms and create clear documentation for each room
• Replace old projectors > 15 years old and replacing them
• Clean classrooms (organize, toss out, clean, label & create instructions)
• Create an IT process: for classroom help, vs. other help that is streamlined & on target
• Unifying of system IT has brought expertise (like the AV designer from USM)
• Teaching is delayed teaching delayed; learning time reduced.
• Students struggle with technology as well:
•
systems, & emails
• IT help is not available when most students need help
• Piecemeal technology: impacts the tenuous learning link.
• One perspective student’s perception: (Uriah)
• Next steps: working with student representatives.
• Creating a ‘Genius Bar’ for walk up IT services!
Firstclass; 50
Mainestreet; 11
Blackboard;
44
Gmail
(Maine.edu)
110
• 222 responses; 19% reported no technology related interruptions.
• 2.4 interruptions per semester!
40
• 4.5 minutes per class to deal with IT 30 problems (180 minutes per semester)
• 21% of faculty members report having
20 to stop class more than 5 times ! 10
• What Faculty say: Embarrassing,
Frustrating and reflects poorly on them, and their college .
0
Number of interuptions per semester
43
38
40
34
41
26
0 1 2 3 4 5
• Professor’s call for help
• They must wait through the options: they need a hotline!
• Why this is a problem: increases the time, frustrations, and variation of technology
• Professors need help for night classes and early classes
• Professors across the system must bring their
• Survey of 25 faculty of other state schools:
• 100% had a secure network & an effective wireless and Ethernet (they laughed at me)
• 100% had computers and speakers in the classroom
• 100% had a single learning management system
• Next steps: Help Cindy! But she needs more help than us!
One of these papers was dated
2006
An Example: Bennett 137
• One of 3 largest rooms @
UMaine: 230 seats (8 broken).
• Some 2000 first and second year students per semester
• Wiring
• Blackboard
• Ethernet doesn’t work
• Wireless very slow .
• There are pieces of paper under the desk with the date: 2003!
• $2,038,596/ revenue per semester.
How much time is really lost?
• About 5 minutes per class period
• Or about 15 minutes per week (3x)
• Or about 5 classes per semester (3x)
• Or about 10 minutes per week (2x)
• About 3.5 classes per semester (2x)
• How about a suggestion: directions, labels & photos
Never 26
1 time in the semester; 13
> 5 times in the semester; 23
4 times in the semester; 15
2 times in the semester; 19
3 times in the semester; 19
• Lack of wireless communication; not as good as their high schools
• Students come to Maine System School Computer savvy
• Students are accustomed to Smart Boards, wireless and Catchy You-Tube videos
• Students learn more when technology is used (Brian Doore Survey)
• Students believe the System has not accounted for their increased computer skills
• Students expect faculty to understand technology and use it!
• Going backwards in time!
Classrooms
• Responsiveness of IT (not coming when called- and not being able to help) and after hours support
• The technology necessary for each faculty to have when they go to class (photo next)
• WiFi & Ethernet either insufficient or nonworking (bigger problem for UMaine)
• LCD Projector incompatibility length of time to replace bulb
• Wires, broken WIRES, Red WIRES, & extra wires, with out any instructions!
Offices
• Who to call for what and when?
• Faculty should not have to give up their computer for a week for fixing.
• New Photo copiers: lack of communicationlike posting IP addresses
• Help with using software
• Consistent process for purchasing new computers
• Site licenses
Software
• Who to call for help
• A central point for updated information- web site with how to?
• IT people who can be sent to offices to help faculty with software, or at least remote to our desktops
• Networks should be available for faculty to log on to across campuses
Other
• The wait time with the new IT phone system- direct line for teaching
• Why Apple TV?
• Multimedia sign out hours do not start early enough for 8A classes, and who can sign out equipment
• Campus IT infrastructure is not sufficient to handle demand.
CAT 3 Wire
• Designed to be used as a VG or Voice Grade
• Prevailed before 2000; Base T wire is suitable of
10Mbps
• CAT 3 wire is suitable for 16Mbps of data transmission
• 802.3at (2003) Type 2 high-power variation wireless routers cannot be used with CAT 3 wire
• T is the baseband suggesting 1 set of twisted cable;
TX would suggests faster and clearer
CAT 6 Wire
• CAT 6 wire 10G BASET
• CAT 6 wire integrates vo ice , video and data 100 times faster than CAT 3
• Cable can be identified by the printing on the side of the cable sheath.
[2]
• Each campus really NEEDS IT people on site!
• UMA: No person on site- chemistry classes not taught. Told to put in work orders. That does not work for IT needs- BOT is so old it has no mic or webcam.
• UMM: the tool pack faculty must travel with.
• UMFK: Lack of access to IT personnel
• UMF: Non working remotes; bulbs not working or replaceable.
• UMF: who do we call for help? And what is the number-> direct line
• Standing with hands in the air to get enough signal for reception
• Student representatives survey students.
• Re Do the survey after the fall.
• Examine the wiring.
• Are students happy.
• Creating academic quality indicators around technology.
• Changing the perception of IT across the system.
• Poly Com’s not working.
• When students are told they can learn in their PJs- they should be able to.
• Technology needs to be on par with what students are use to.