[PRESS RELEASES]
7th Annual Retail Banker International Asia
Trailblazer Summit & Awards 2016
Carlton Hotel Singapore
17th March 2016
Retail Banker International Asia Trailblazer Awards 2015Press Release
Thursday 26 March 2015, 11.00PM(Singapore/Hong Kong)
Retail Banker International announce the winners for RBI Asia Trailblazer Awards 2015
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Retail Banker International, the leading global publication for retail banking with a strong focus on Asia, has
announced the winners of its 6th Retail Banker International Asia Trailblazer Awards.
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The award winners were announced at the Gala Dinner on Thursday, 26 March 2015 at Carlton Hotel Singapore,
Empress Ballroom 4 & 5, Level 2, Singapore.
Singapore, 26 March 2015 – Retail Banker International, the leading global publication for retail banking with a strong focus
on Asia, has announced the winners of its Retail Banker International Asia Trailblazer Awards.
In its 6thyear, the Trailblazer Awards maintain their growth across myriad categories including service excellence, strategy
excellence, product excellence, channel excellence and process excellence.
Ruben Kempeneer, Regional Director for Timetric, says: “The prestigious RBI Trailblazer awards is the only one of its kind that
focuses on innovation within Asia’s competitive retail banking space. The awards recognizes those that have indeed served as
trailblazers in either their respective markets or in the region via innovation in retail banking channels, service delivery,
products, and overall customer satisfaction.”
“The Awards continue to expand its reach as seen by year-on-year growth in the number of submissions we’ve received, and
with the participation of local and foreign banks operating from across all regional markets of Asia/Pacific. Furthermore, the
quality of submissions continues to be increasingly impressive, as a testament to Asia’s banks continued push to improve their
propositions in both a domestic and regional scale.”
Some new award categories were added to the RBI Asia Trailblazer Awards 2015 such as Best Marketing Campaign and Best
Initiative in Financial Inclusion, recognising the growing importance in extending retail banking products and services to the
unbanked and underbanked in Asia. Some changes were also made to the Product Excellence category, effectively moving the
majority of cards and payments-related awards to their own dedicated event. This year’s RBI Asia Trailblazer 2015 Product
Excellence category has then expanded to include new awards for Best Loan Offering, Best Mortgage Offering, and Best
Bancassurance Offering.
There were new additions made to the panel of judges as well, alongside a couple of veterans, to bring in fresh industry
expertise and longstanding knowledge of Asia’s retail financial services industry. The judging panel was actively involved in the
evaluation process guaranteeing the independence and transparency of the programme.
The 2015 Asia Trailblazer Awards were once again accompanied by a day Summit that saw three key panel sessions covering
current trends and top-of-mind issues impacting retail banking innovation and strategy. The panels saw participation from some
of the most senior retail banking leaders in the region, including ANZ Bank, BPI, Citi, DBS, Landbank, Standard Chartered Bank,
and YES Bank.
The winners and finalists in each of the categories are outlined in Annex 1.
Notes to Editors:
About Retail Banker International
First published in 1980, Retail Banker International (RBI) is the only truly global publication solely focused on analysis of the
retail banking sector. RBI’s briefing services provide must-have content ranging from daily news and updates to in-depth insights
and retail banking analysis in critical areas including: product innovation, marketing strategies, multichannel distribution and
competitor analysis.
RBI expert journalists and analysts track retail banking KPIs enabling users of its briefing services to benchmark bank
performance over time against more than 100 banking and macroeconomic metrics. RBI in-house analysis is backed up by an
independent editorial board of internationally renowned retail bankers, academics and consultants providing ongoing advice
and comment.
About the RBI Asia Trailblazer Awards
The programme is a tribute to the best-of-breed players in retail banking in Asia Pacific. Above all, it is designed to be a fair and
objective benchmark for the industry. The awards have been created to identify best practice initiatives that are setting new
standards for the retail banking industry in Asia and around the world.
The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business,
domestically and/or regionally; banks that have made the most investment in people and systems to develop their business;
banks showing the most innovation in products/services; banks with demonstrably superior client services; institutions that have
strengthened and extended the global reach of their brands: and banks which have demonstrated a strong business
performance.
From the nominations, two to three institutions have been short-listed for each award. The final selection was made by
RBI’sjudging panel, comprising independent industry experts, such as –
 Michael Nuciforo, a global Mobile thought leader and futurist who, prior to setting up his own business, Keatan, was
the head of mobile banking at RBS;
 David Cavell, formerly a member of the general management team of UK Cooperative Bank, and is now a freelance
adviser with an exceptional expertise of distribution channels and cards;
 Richard Hartung, who has over 20 years of experience in the payments & consumer financial services industry;
 Douglas Blakey,Group Editor Consumer Finance at Timetric, based in London, having previously been the editor of
Retail Banker International and Bank Marketing International;
 Meghna Mukerjee, Editor at Timetric and Private Banker International who was previously the senior reporter for
Retail Banker International
ANNEX 1: Retail Banker International Asia Trailblazer Awards 2015 Winners
SERVICE EXCELLENCE AWARDS
Service Excellence in Customer Experience:
WINNER: DBS BANK, SINGAPORE
Highly commended: KRUNGSRIAYUDHYA CARD CO. LTD, THAILAND
Service Excellence in Mass Affluent Banking:
WINNER: TAISHIN BANK, TAIWAN
Highly commended: MAYBANK, MALAYSIA
Service Excellence in Service Innovation:
WINNER: INDUSIND BANK, INDIA
Highly commended: DBS BANK, HONG KONG
Service Excellence in SME Banking:
WINNER: ALLIANCE BANK, MALAYSIA
Best Initiative in Financial Inclusion:
WINNER: YES BANK, INDIA
Highly commended: AMP CREDIT TECHNOLOGIES, HONG KONG
Highly commended: BANK DANAMON, INDONESIA
PRODUCT EXCELLENCE AWARDS
Product Excellence in Bancassurance:
WINNER: BANK DANAMON, INDONESIA
Product Excellence in Loans:
WINNER: CITIBANK, PHILIPPINES
Highly commended: DBS BANK, SINGAPORE
Product Excellence in Mortgage:
WINNER: ANZ BANK, SINGAPORE
Product Excellence in Cards:
WINNER: ANZ BANK, INDONESIA
Highly commended: DBS BANK, SINGAPORE
Product Excellence in Investment Services – Retail Clients:
WINNER: STANDARD CHARTERED BANK, TAIWAN
Highly commended: DBS BANK, CHINA
PROCESS EXCELLENCE AWARDS
Process Excellence in Communication and Client On-boarding:
WINNER: STANDARD CHARTERED BANK, KOREA
Highly commended: INDUSIND BANK, INDIA
Process Excellence in Collection and Debt Management:
WINNER: ICICI BANK, INDIA
Highly commended: RELIGARE FINVEST, INDIA
Process Excellence in Loan Origination:
WINNER: ANZ BANK, INDONESIA
Highly commended: LAND BANK OF THE PHILIPPINES, PHILIPPINES
CHANNEL EXCELLENCE AWARDS
Channel Excellence in Internet Banking – Overall:
WINNER: UOB, SINGAPORE
Highly commended: CTBC BANK, TAIWAN
Highly commended: DBS BANK, SINGAPORE
Channel Excellence in Internet Banking – Cross-Border:
WINNER: CIMB NIAGA, INDONESIA
Highly commended: STANDARD CHARTERED BANK, VIETNAM
Channel Excellence in Mobile Banking – Overall:
WINNER: DBS BANK, SINGAPORE
Highly commended: MAYBANK, SINGAPORE
Channel Excellence in Mobile Banking – Customisation
WINNER: TAISHIN BANK, TAIWAN
Highly commended: CIMB NIAGA, INDONESIA
Channel Excellence in Social Media:
WINNER: YES BANK, INDIA
Highly commended: DBS BANK, SINGAPORE
Channel Excellence in Service Delivery – ATM
WINNER: HBL, PAKISTAN
Highly commended: UOB, SINGAPORE
Most Innovative Branch Offering:
WINNER: BANK OF EAST ASIA, HONG KONG
Highly commended: CITIBANK, SINGAPORE
Channel Excellence in Multi-Channel Integration:
WINNER: ANZ BANK, NEW ZEALAND
Highly commended: DBS BANK, CHINA
STRATEGY EXCELLENCE AWARDS
Strategy Excellence in Business Model Innovation:
WINNER: MAYBANK, MALAYSIA
Highly commended: CIMB THAI BANK, THAILAND
Strategy Excellence in Dynamic Third-Party Partnership:
WINNER: KRUNGSRIAYUDHYA CARD CO. LTD, THAILAND
Highly commended: STANDARD CHARTERED BANK, SINGAPORE
Strategy Excellence in Customer Centricity:
WINNER: DBS BANK, SINGAPORE
Highly commended: ANZ BANK, AUSTRALIA
Best Marketing Campaign:
WINNER: TAISHIN BANK, TAIWAN
Highly commended: STANDARD CHARTERED BANK, SINGAPORE
PEOPLE EXCELLENCE AWARDS
Best Community Outreach Programme:
WINNER: DBS BANK, INDIA
Highly commended: ALLIANCE BANK, MALAYSIA
Best Graduate Programme:
WINNER: ALLIANCE BANK, MALAYSIA
Highly commended: BANK DANAMON, INDONESIA
Best Staff Training Programme:
WINNER: DBS BANK, HONG KONG
Highly commended: UOB, SINGAPORE
TRAILBLAZER OF THE YEAR 2015
Trailblazer of the Year for 2015 (Individual):
(MR) HAN KWEE JUAN, CHIEF EXECUTIVE OFFICER, CITIBANK SINGAPORE LIMITED
Trailblazer of the Year for 2015 (Institution):
DBS BANK, SINGAPORE