Table of Content
Who I AM…
What I Do…
How I Add Value
I am Most Effective in…
Goals I Seek
Target Positions
Target Industries/Companies
Professional Experience
Performance/TQC Tools
Qualifications
Desired Contact
WHO AM I?
Over 14 years experience
Multilingual/Multicultural
Manage project lifecycle
Maximize ROI
Train employees
Hold MPM, MA, BA, MCP,
Network Plus, A+...
Abu M. Fofana
Project Management Consultant
abufofana@msn.com
(804).901.1830
Target Positions
Project Management
Technical Support
Project Planning
Procurement
Risk Management
Quality Control
Problem Resolution
Green Project Management
Staff Leadership
How I Add Value
Total Customer Satisfaction
Technical Knowledge
Team collaboration
Quick service delivery
Waste reduction by 98 percent
Focus
Quick/Accurate Thinking
Reduce, redesign, reuse and recycle
I am Most Effective in…
Planning/project
Schedule
Project Risk Mgmt.
Change Requests
Project sustainability
Portfolio management
Procurement
Project budget
Goals I Seek
Meet Customer's needs 100%
Allocate Resource efficiently
Eliminate Duplicate steps
Complete project on budget
Do the best that I can with limited resources
Increased efficiency and productivity
Focused on Team and Communication
Target Positions
Project Management
Technical Support
Project Planning
Procurement
Risk Management
Quality Control
Problem Resolution
Green Project Management
Staff Leadership
Target Industries/Companies
Project Management Companies
IT Service Industries
Manufacturing
Educational Institutions
Not Profit Organizations
United Nations
Distribution Companies
Hospital Institutions
Professional Experience
Maabou Services International (MSI), VA, New Jersey
IT Project Management Consultant-2009-2012
Bell Techlogix at Phillip Morris-Altria, Richmond, VA
Break/Fix Lead-2008-2009
Halifax Technology Company at VCHS , Richmond, VA
Customer Service Engineer, 2007-2008
USA Security, Inc. Okonite Company, Paterson, New Jersey
Cite Manager, 1996-2006
Liberian Consulate General, Riyadh, Saudi Arabia
Commercial and Political Councilor, 1993-1994
Liberian Ministry of Foreign Affairs, Republic of Liberia
Senior Research analyst, 1982-1989
University of Liberia, Republic of Liberia
Lecturer of International Relations and Diplomacy, 1986-1989
Performance/TQC Tools

MS Project Mgmt. 
MS Office Suite 2010

Visio 2012

Six Sigma DMAIC

Lean Sigma

Control Charts

Histograms

Earned Value

Scatter diagrams

Sustainability

Pareto diagrams

Flowcharts

Check Sheet

Green Project Mgmt.

Cause-and –effect

Agile

Earned Value Management

Balanced Score Card
Qualifications
Name
DeVry Keller Graduate School of Management
(ENAP) Ecole Nationale D’Administration Publique
Degree/Diploma
Master of Project
Management
Master’s degree
Country
United States
Morocco
German Foundation for International Development
Diploma
Germany
Liberia Foreign Service Institute
Certificate
University of Liberia
Bachelor of Arts
Liberia
CompTia, Network+ Certified Professional (2006)
Network Plus
USA
CompTia, Microsoft Certified Professional (MCP) (2006)
MCP
USA
A+ Certification, CompTia, New Jersey (2006)
A+
USA
IBM/Lenovo Notebook systems (2009)
Certificate
USA
IBM/Lenovo Desktop systems Services Training (2009)
Certificate
USA
Liberia
Desired Contact
abufofana@msn.com
jobsearch09@msn.com
https://www.facebook.com/abu.fofana.92
http://resumup.com/me/13573715#_=
http://www.linkedin.com/pub/abufofana/14/33/434
https://twitter.com/muenyei
Project Performance Tools
Sustainability Elements
Project Life Cycle
Earned Value Management
Six Sigma DMAIC Tools
Project Service Level Agreement
The 3Ps Cost Saving Measures and strategic policy areas
Definition
Sustainability strategies
Planet
(Environmental
Sustainability)
People (Social
Sustainability)
Profit (Economic
Sustainability)
Comply with environmental laws or regulations, use renewable
energy including e-technologies to reduce paper and Energy Star
qualified appliances and devices
Protect health and safety, HR management, business ethics, use
material and human resources more efficiently
Maximize ROI, invest in R & D, avoid greenwashing management,
provide effective customer satisfaction, train employees to perform
efficiently
Project Life Cycle
Earned Value Management
Six Sigma DMAIC Tools
Project Service Level Agreement
IT Support SLAs
Description of SLAs
Levels of Performance
Baseline Measurement
Factor
Live response by
the IT support
within 60 seconds,
The average time
100% goal > 90%
to answer the
acceptable <90%
Phone and talk live with unacceptable
an end user.
19,000 calls /months after
5% abandonment
1st call resolution
-80% for the terms of
the contract
Resolution of the end
user’s problem on the
first phone call
100% goal ≥ 90%
acceptable < 90%
Unacceptable
19,000 calls/ month after
5% abandonment
Unacceptable calls be
escalated to a service
technician within 30
minutes
Assignment of calls that 100% goal ≥ 90%
cannot be resolved to
acceptable <90%
an onsite service
unacceptable
technician
19,000 calls/ month after
5% abandonment
Unresolved calls will be
escalated to a service
technician within 30
Assignment of calls that 100% goal ≥ 90%
cannot be resolved by
acceptable <90%
the IT support
unacceptable
19,000 calls/month after
5% abandonment
Effective Time Management Techniques