Empowering Mobile Sales Force with Variant
Configuration at Thompson Creek
Dan Pletcher (Thompson Creek)
Daniel Naus (ConfigAir)
SESSION CODE: MP425
LEARNING POINTS
 Mobilize Your SAP
Variant
Configuration.
 Integrate
quotations with
SAP ECC.
 Learn how to run a
mobile VC project.
BEST PRACTICES
 Use SAP Variant Configuration to automate sales
of complex product.
 Listen to your users, give them the most
productive tool to do their job well.
KEY LEARNINGS
 Highlight/summarize 3-5 key learning points from
the presentation.
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
Thompson Creek Company
Our Mission: Through pride on our company and the relentless pursuit of excellence we create the best customer experience
in our industry. We are the window replacement experts customers trust to delight them and make them House Proud®
426 Employees
Conduct business within 50 mins of our factory
41,000 Windows YTD 2014
Thompson Creek Revenue
About ConfigAir
11 people, 5 nationalities. Locations in USA, Germany, Czech Republic.
Deep SAP VC/IPC Expertise
Leadership team with 50+ years of
SAP VC / IPC Experience.
Implementations in automotive,
industrial machinery &
components, high-tech, wholesale
distribution, windows/doors, etc.
Trusted SAP Partner
SAP Mobility partner since 2011.
SAP Certified since 2013. Part of
SAP IPC and Web Channel
Development Teams. Member of
Board of Directors of SAP
Configuration Workgroup. Close
collaboration with SAP Visual
Enterprise.
Technology Credentials
Top talent and experience with
latest industry technologies
(HTML5, AJAX, Enterprise Java,
Objective C, C++). Scrum project
methodology for both internal /
external projects.
Picture is worth a thousand words
© Bombardier Recreational Vehicles
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
Problem to Solve
 Provide a better customer experience
 Reduce time in the home preparing quote for
customer.
 Provide more accurate quote to the customer
 Reduce time from order to cash.
 Eliminate Data entry errors when transferring from
paper to SAP
Project Objective
 Enable factory representatives to utilize
mobile devices in the customer’s home to
provide custom product quote and provide
electronic customer remodeling agreement
for the customer to sign.
Ordering Process
From
To
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
Windingo Mobile App Demo
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
ConfigAir Windingo Architecture
WINDINGO iPad App
Native iOS application
Webservice calls to Configair, SAP
Provia
E-COMMERCE
ConfigAir Server provides
• Configuration Abstraction Layer (CAL)
• Sales Abstraction Layer (SAL)
• Persistence of configurations
• Visualization Service (2D / 3D)
• PDF Document Generation Service
Windingo
ConfigAir Server
ConfigAir
Database
Visualization
Rules
BACKEND
ConfigAir VDE – maintenance of image
mappings for both 2D visualization and cstic
values.
ConfigAir Visual
Dev Env (VDE)
SAP IPC
IPC KB
SAP ECC
SAP CRM
SAP
ConfigAir
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
Project Core Team
Thompson Creek Internal Resources

Project Manager

VC developer – Develop VC models for all product lines

SD developers – Develop New Order Types and Pricing Models

Quality Assurance Testing Lead – Develop and Lead testing

Testing Team – Members from Sales, Purchasing, Manufacturing,
Installation
External Partners

ConfigAir – Software, installation, and integration
Project Learnings / Benefits

Use of Windingo
 Use of app – 7000 application sessions since mid August.
 Recent production use – ~500 SAP production quotes in the last 3
weeks.

Project Learnings





Create well defined model requirements from all parts of the business.
Go live with VC model prior to going live with mobile app.
Do extensive testing and training.
Define a release strategy for bug fixes and upgrades.
User First Impressions
 User interface very easy to use.
 "Windingo is as smooth as butter"
 "This will reduce our overall time in the customer home"
Agenda
1
Introduction of Thompson Creek / ConfigAir
2
Project Objective / Team
3
Windingo Mobile App Demo
4
Internal Architecture
5
Project Learnings / Benefits
6
Questions & Answers
Contact Information
Dan PLETCHER
CTO,Thompson Creek
dpletcher@thompsoncreek.com
+1 240.487.5981
Daniel NAUS
CEO, ConfigAir LLC
daniel.naus@configair.com
+1 513.289.3515
STAY INFORMED
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SESSION CODE: MP425
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