TABLETmedia, Inc. Alessandro Gatti TABLETmedia, Inc. 3035 Scott Street San Francisco, CA 94123 +1 (415) 567-8100 x202 alexg@tabletmedia.com Since 2001 a leader in mobile communications for vertical industries 7/18/2014 TABLETmedia Company • Founded in 2001, headquartered in Silicon Valley • Founders background on pioneering compression and modem technology for mass-volume applications • OEM and telecom sales initially, currently 1,000 successful 2-way radio deployments • Motorola MOTOTRBO Application Provider since 2008 • Focus: • Software to enhance the productivity of 2-way radios for operationscritical, high value-add, scalable solutions • Quality to keep overhead low and prices competitive • Small sales team, strong engineering, excellent pre- and postsales support. We are here to support you! 2 TABLETmedia MOTOTRBO™ product line Task-specific solutions text@trbo™: text/email gateway middleware Single slot, single line, no options board, phone patch on steroids with recording and email eztracker@trbo™: entry level fleet tracking and messaging Enabler of hospitality and other messaging applications phone@trbo™: telephone interconnect Simplest, lightest and most affordable enabler for hospitality and other applications text@trboPlus™: text/email gateway middleware for Connect Plus Windows 8! Simplest, lightest and most affordable GPS tracking, text messaging and logging webtracker@trbo: cloud-based AVL tracking Advanced GPS system for any network For everything else… iTalkie™ solution: dispatch and interoperability Scalable MOTOTRBO™ distributed dispatch for voice, text, AVL, and other services Converge radios, phones, SCADA, PCs and mobile computers (e.g. Motorola/Symbol) Secure and top of the line low latency HD audio PROPRIETARY TABLETmedia Work Order Management middleware PROPRIETARY TABLETmedia text@trbo™ Dealer price: Software only: Turnkey+1yr support: $3,000 $4,500 MOTOTRBO™ email middleware Features: Recommended by hospitality applications (HotSOS, Guestware, StarGuest, Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Angus, HotelExpert): service JW Marriott, Hilton, Omni, Starwood (St. Regis, W, Westin, …), Hyatt, Intercontinental, Sheraton, DoubleTree, etc. SMTP / DNS for inbound and POP3 client / SMTP server for outbound Presence-based store and forward queuing Delivery failure notification emails Status and messages logging Support up to 24 channels Radio zero config: subscriber and control station self-detection Fault tolerant with software watchdog Compatible with Exchange 2010 and email services (e.g. Google Apps) Competitive advantages: Truly simple: only configure mailbox and enter email addresses Affordable: a fraction of any competitive solution Optional: pre-configured turnkey system PROPRIETARY NAI wireline interface Runs as a service User login Direct Link to HotSOS Supports mixed mode XPR / SL TABLETmedia text@trbo™Plus ConnectPlus email middleware Features: Dealer price: Base w/ 100 licenses: 50 license pak: Volume discounts $3,000 $250 Recommended by hospitality applications (HotSOS, Guestware, StarGuest, Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Anus, HotelExpert): service JW Mariott, Hilton, Omni, Starwood (St. Regis, W, Westin, …), Hyatt, Intercontinental, Sheraton, DoubleTree, etc. SMTP / DNS for inbound and POP3 client / SMTP server for outbound Presence-based store and forward queuing Delivery failure notification emails Status and messages logging ConnectPlus ranges: exclusive or defined 100% IP-based – direct connection to XRC9000 Fault tolerant with software watchdog Compatible with email services (e.g. Google Apps, GoDaddy, etc.) Runs as a service Simple setup: mailbox, app compatibility, whitelist and XRC9000 address Direct link to HotSOS PROPRIETARY TABLETmedia User sign-in (proprietary feature) Scope: tickets, alert messages, etc. Current way: New way: Emails are directed to radio IDs Emails are directed to user IDs Employee assigned same radio every shift Pool devices: employee picks up any radio off the rack and signs in with user ID (a number) When the radio is lost or breaks: • Replace ASAP with radio reprogrammed with same ID • Lost productivity + major hassle When the radio is lost or breaks: • Use any other radio and sign in again • Manual sign out or just turn radio off • No productivity loss, no rush! • Same process of any smartphone app – IT loves it • Works with any application. Uses 2nd gen radios sign-in capability (also 1st gen) • Opportunity to sell spares without the inconvenience of rushed replacement TABLETmedia phone@trbo™: benefits Technical: better than an analog phone patch: Supports MOTOTRBO™ digital features $4,500 $500 $500 $2,500 Private calls and AllCall; Transmit Interrupt DTMF hot-keypad + easier and more flexible text-based dialing Robust interface via USB signaling, text messaging and presence (ARS) Great quality and low delay voice quality Multiple ways to handle calls Dealer price: SW+PC+CABLE: Email option: Record option: Demo kit: Incoming: direct patch, manually switched (overdial) and auto-patch Outbound: pre-defined button, address book via contacts and hot keypad Does not require an option board, entitlement ID or a patch Expandable with email gateway, alerts (fire alarms), dispatch consoles Commercial: Migrate analog customers to digital More value: one solution for multiple uses (e.g. hospitality, alerts) Expandable: future-proof PROPRIETARY TABLETmedia phone@trbo™: other features Audio notifications: Incoming call blocking to free airtime and phone line Call back with by simply replying to the message Emergency call support (can couple with man-down) Select allowed talkgroup or allow call only if radio is online (ARS-based) Incoming call text message has pre-formatted caller-ID in subject field Programmable voice menu (“dial 21 for security, 25 for maintenance, 159 for Supervisor…”) “call disconnected” played to radio upon hangup “inbound call waiting” played to radios (e.g. non-LCD) before answer Additional notification tones Dial pre-defined number; on answer play pre-defined (looping) message Email alert (requires email module) Phone call recording/logging Stereo WAV file PROPRIETARY TABLETmedia iTalkie/RG™: room for expansion Automated text alert notifications - Customizable SCADA plug-ins - TAP/COMP2 over serial/network - route to any destination Examples: - Nursecall - Manufacturing equipment / PLC iTalkie™ dispatch console and thin clients: - Serverless architecture: optimized to reduce network load - private and group calls + text - 1:1 full-duplex voice intercom - remote radio kill / dekey / monitor, etc. 4 walls - GPS / AVL (LAN + WLAN) phone@trbo™ radio gateway gateway:(aka iTalkie/RG): • Phone interconnect • Text alert notifications • Text email gateway • Voice and text to/from mobile radios and PCs • GPS (optional revert channels) • Calls and text recording + logging RF network Email gateway - SMTP/POP3, message queue, etc. Examples: - alerts from fire alarms - reach cellphones via SMS - emergency or dispatch - Work order management (hospitality) Corporate PBX interconnect - half-duplex: 1 line, 1 channel - group and private calls Internet email PROPRIETARY iTalkie™/PA gateway: Send a call to PA system Examples: - pre-programmed 911 radio button - night security guard TABLETmedia iTalkie™ solution: overview What can I do with iTalkie™? Bridge users 2-way radios Dispatchers PC users Mobile computers (WiFi) Telephone Enable services dispatch voice calls: half-duplex + full-duplex [mobile/fixed computers] dispatch text messages GPS-based radio assets location: track, record and playback Half-duplex phone interconnect Email gateway / SCADA / text alerts support Log (record) voice calls and text messages What is it? Software solution that runs on PCs and mobile computers iTalkie™/RG radio gateway runs on a PC connected to a MOTOTRBO™ radio iTalkie™/DS dispatch console runs on a Windows PC (or touch tablet) Cross-platform iTalkie™ clients for Windows Mobile, WinCE and XP / 7 / 8 iTalkie/MT remote messaging client runs on PC (e.g. tablet) iTalkie™/PA gateway to analog overhead paging system runs on a PC Benefits Make MOTOTRBO radios part of a solution Scalable serverless architecture optimized for WLANs Seamless bottom-up growth path to more features Affordable PROPRIETARY TABLETmedia iTalkie™: common features Serverless architecture Top of the line audio experience Low-latency: key up in a fraction of a second, not seconds HD quality: 16KHz sampling (vs. 8KHz or 11KHz) DSP: error concealment, noise reduction, AGC, etc. Lowest IP network load Zero setup with no static IP addresses All components are self-discovered Built-in reliability: no single point of failure Optimized for WiFi LANs: works when VoIP doesn’t 2.1KB/s/call (for any # endpoints) + protocol optimization Unicast + multicast (easiest to deploy and NAT-friendliest) Secure communications 128-bit encryption between all components PROPRIETARY TABLETmedia iTalkie™/RG: advanced radio gateway Multifunctional gateway between MOTOTRBO radios and IP services Supports one voice and up to two data revert control stations Standalone capabilities HD call recording (16KHz, 16 bit) SCADA text messaging (RS-232, TCP) in TAP, COMP2 formats Email gateway: hospitality (HotSOS, Starguest, etc.) apps compliant (*) Powerful programmable text routing (e.g. one input multiple outputs) GPS export to webtracker@trbo, Versatrans, Transloc, CES Wireless PowerTRACK-3 Telephone interconnect (see phone@trbo) (*) Emergency notifications to email, telephone and dispatch Distributed capabilities Runs as a service Voice + data gateway for iTalkie/DS console and iTalkie/PC thin client Share emails with multiple gateways Advanced call routing and filtering Pre-defined cross patching (*): optional module – requires special software code to unlock function PROPRIETARY TABLETmedia iTalkie™/DS: voice Dealer price: Per position: $1, 000 • ARS-based active presence • Voice: • • • • • • • Private and group calls Full-duplex (intercom) IP calls All-call and All-text (system-wide) Last call replay Caller-ID interactive history Select/unselect and cross-mute Multi-talkgroup per control station • Phone: • Dial, answer (ignore) calls • Address book • Patch (transfer) group/private To make a call: Select ’n’ hold Or: For selected items F3 = private calls F4 = group calls (global) (also L+R footswitch) PROPRIETARY Groups notation: Green = selected Red = transmitting/receiving [..] = cross-muted TABLETmedia iTalkie™/DS: GPS and admin • GPS-based radio location: • Maps: • OpenStreetMaps • Google Earth • webtracker@trbo • Maps window: • Integrated in app • Separate window • Immediate location fix • Center on selected subscriber • Up to 254 different icons • Emergency center and flash • Logging and playback (CVS) • Maps exportable to web server • Administrative options • limit operator interaction PROPRIETARY TABLETmedia iTalkie™/DS: text, emergency, rem ctrl • Text: • • • • Private, group and AllText Caller-ID interactive history Reply Forward to online SUs • Remote radio control: • Monitor • Check • Disable • Alert • Dekey • Emergency: • display / text / alert sound • map focuses on flashing icon • Signal external horns/lights • Email alert (*) • Phone call (*) • Gateway (control station) control: • Radio activity indication • Channel change PROPRIETARY TABLETmedia iTalkie™ client: PTT, P2P VoIP, text Target users: Manufacturing, warehousing, transportation, education Features: Zero-setup serverless and real-time calls Group/private calls and text, presence-driven phone calling Secure (encrypted) Minimal WLAN network load: works when VoIP doesn’t Cross platform: PCs and over 70 mobile computers HD audio quality Benefits: Simple to use dispatch PROPRIETARY Dealer price: Per position: $100 TABLETmedia iTalkie™/MT: remote messaging terminal • Remote messaging client • Bi-directional text • Pre-defined messages for status updates • Customizable UI and operation • Report back from RS232, USB (fuel, battery, oil, etc.) • iTalkie™/RG • eztracker@trbo • text@trbo MOTOTRBO network Dispatch/server equipment (example) Vehicle equipment PROPRIETARY TABLETmedia iTalkie™: the complete solution mobile client dispatch console PC client dispatch console LAN (local) dispatch console WAN (internet) PBX radio gateway • unlimited gateways • unlimited positions • multi-site LAN (remote) email server radio gateway radio gateways Alert notifications (e.g. SCADA, fire) PROPRIETARY webtracker@trbo cloud-based AVL Mobile Data Terminal TABLETmedia eztracker@trbo™: simplest AVL + text Answers 2 basic questions: Where are my radios now and where have they been? Can I text and receive status updates? AVL and text messaging w/ reply and forward Basic breadcrumbing, OpenStreetMaps, logging Single dispatcher position Direct radio interface, no dedicated radio or servers Supports simplex, conventional, Cap+ and Enhanced GPS Dealer prices (one time only): 3-user license: FREE 25-user license: $999.95 100-user license: $1,500 200-user license: $2,500 GREAT DEMO TOOL MOTOTRBO™ digital network USB programming cable Base station (e.g. XPR 4350) eztracker@trbo™ fleet tracking on end-customer MS-Windows PC PROPRIETARY NAI wireline interface TABLETmedia eztracker@trbo™: screenshot PROPRIETARY TABLETmedia webtracker@trbo™ webtracker@trbo™ is a unique class of AVL solutions for MOTOTRBO 100% cloud based All functions are accessed from any browser over the internet Built on open standards: very reliable and fast (Linux, Java, etc.) Very simple to deploy Reliable: 99.997% uptime in 3 years! Flexible Multi-customer, multi-user logins Very comprehensive set of features Simultaneously support any MOTOTRBO radio technology Affordable and simple business model with no upfront commitment Ideal for any operator and carrier “I have been waiting for years for this application” PROPRIETARY TABLETmedia Ordering information Zero upfront commitment and simple pricing: One time only per customer setup fee plus annual per radio charge Free gateways, support and maintenance Dealer price (no SRP): Setup fee: User license (email + AVL w/ OpenStreetMaps): User license (email + AVL w/ Google Maps): 10 licenses minimum Volume discounts (per customer): 100 - 249 radios 250 - 500 radios 500 and over $599.95 (*) / customer $24 / yr $36 / yr Demo account (one per dealership): Call for detailed pricing and custom reports (*): includes iTalkie/RG with revert option or text@trboPlus software PROPRIETARY 10% 20% 25% (+ setup fee waived) FREE (up to 10 radios) CONFIDENTIAL TABLETmedia webtracker@trbo™: some differentiators User management: within each account: setup radios and assign them to one or more groups Create account users and finely define access rights for map views, reporting, administration, rules, etc. Ex: school parents only see group maps Extensive reporting Animated breadcrumbing Trip reports with stop length, estimated odometer miles, etc. Geozone and excessive speed reports With 3rd party h/w: door open/close, snow plough on/off, trailer attach/detach, fuel consumption, ignition, etc. Export data (HTML, CSV, XLS, XML, email) Custom reports Alert rules notifications Fully programmable for email, browser and pushpins Ex: radio exits a geocorridor on Tuesdays between 2pm and 4 pm or report trucks needs a tire change every 5,000 miles Unlimited Geozones (circle, polygon) and Geocorridors PROPRIETARY TABLETmedia webtracker@trbo: web-based AVL • True cloud server technology • Group or radio views • History w/ animated breadcrumbing • Geofencing, geocorridors, … • Extensive reporting • Alerts (email, icons, etc.) • OpenStreetMaps and Google Maps • Reverse geocoding • Multiple accounts (e.g. customers) • Users, groups, device mgnt • Hosted Gateway options: • iTalkie/RG (conv, IPSC, Cap+, LCP) • text@trboPlus (Conn+ w/ email) • Single PC gateway + server or • Multiple + remote gateways Works with multiple simultaneous networks! PROPRIETARY TABLETmedia iTalkie and Tyler’s Versatrans • Very popular Student Transportation Management Solution • Routing, student tracking, etc. • Opportunity: replace cellular modem with MOTOTRBO radios • iTalkie™/RG used to export MOTOTRBO™ GPS • Multiple and/or remote radio gateways support • Support control stations and wireline interface (NAI/data) iTalkie™/RG radio gateway(s) • Simplex, • Conventional, • IP Site Connect • Capacity Plus • LCP • Connect Plus (TBD) http://www.tylertech.com PROPRIETARY TABLETmedia iTalkie and Transloc • Pioneer of cloud-based mass transit solution • Real-time route information and arrival prediction • Android, iPhone and Blackberry smartphone apps (also SMS) • Extensive ROI-aimed reporting • iTalkie™/RG used to export MOTOTRBO™ GPS • Multiple and/or remote radio gateways support iTalkie™/RG radio gateway(s) • Simplex, • Conventional, • IP Site Connect • Capacity Plus • LCP • Connect Plus (TBD) http://www.transloc.com PROPRIETARY • Yale University • Harvard University • Princeton University • Durham Area Transit • NC State University • SCAD, Atlanta/Savannah • Triangle Transit, SC • Chapel Hill Transit • Gap (corporate shuttle) TABLETmedia Support, support, support! Sales support (phone, email, webinar): Technical support (phone, email, Skype, Teamviewer / LogMeIn): Per-opportunity detailed quotes plus initial system analysis / recommendation Joint remote customer phone calls / meetings (IT, management, etc.) Assistance with RFIs / RFPs / RFQs Prices disclosed to dealers only – no SRP Fast turnaround time: typically intra-day, often immediate Remote configuration assistance Professional services (e.g. customizations) available Training: Sales training via webinars Fully-featured dealer demos Hands-on remote technical training lab PROPRIETARY TABLETmedia Best practices It’s all about the pre-sale! Think of data upfront: later on requires re-programming of all subscribers + new equipment Detail all components of the entire system – when in doubt call for questions!!! Data has lots of value but needs more TLC: high system load = more busies Control stations: Data only use XPR4350 low power (1-2W) Voice + data use XPR4550 low power (1-2W) Use magmount / external antennas When using customer PCs recommend new / clean PCs – avoid possible conflicts When using email avoid using customer’s Exchange servers: Google Apps/GoDaddy Suggest Capacity Plus whenever possible – use conventional with caution New 3rd party app? We’ll support it typically at no cost, but ask customer for technical contact PROPRIETARY TABLETmedia Solutions by vertical markets Hospitality Education Manufacturing / Warehousing / Distribution Health Care Public Utility / Government Transportation / Services Note: 800+ successful deployments analyzed Limited visibility over customer operations Limited to available products PROPRIETARY TABLETmedia Hospitality Hotel Extended (large/spread out) resorts / parks Convention centers Airports Commercial properties Messaging: text@trbo Phone interconnect: phone@trbo Security, maintenance, reception, etc. Group wise, individual, emergency Dispatch (also GPS): iTalkie solution PROPRIETARY Guest management (tickets) Alerts (fire, door open, etc). Contact and track personnel TABLETmedia Hospitality: e.g. Hotel Guest management: HotSOS = high end properties SynergyMMS = Hilton, Omni Guestware = Marriott, high end properties Starguest = Starwood (Sheraton, W, Element, St. Regis, Ritz Carlton…) HotelSystemsPro= Holiday Inn, Doubletree, etc. HotelExpert = Starwood, Hilton, etc. Angus Anywhere= Building management Maintenance connection= Building management Research the web Contact IT to find out guest mgmnt system, and drive sale for 2 in 1 device Contact personnel by phone Security, banquet, reception Group wise or individual radios Fire alerts Text to radios PROPRIETARY TABLETmedia Education School district College Campus University Research the web Contact IT to find out about existing tracking and/or work order management systems, and drive sale for 2 in 1 device Vehicle tracking: eztracker@trbo (webtracker@trbo, 3rd party) Dispatch (with GPS): iTalkie solution Security (emergency!!!!) Callboxes Email: text@trbo PROPRIETARY Contact and track personnel Security, maintenance Phone interconnect: phone@trbo Track school buses / shuttles Different requirement levels (budget!) Work order management (proprietary) Alerts (fire, door open, flood, etc) TABLETmedia Manufacturing / warehouse/disty Plants (chemical, processing, manufacturing) Warehouses Distribution centers Messaging : text@trbo Phone interconnect: phone@trbo Group wise, individual, emergency Simple dispatch + interoperability: iTalkie solution PROPRIETARY Alerts (fire, equipment needing attention, etc) Text dispatch from smartphone / PC Radio sharing from multiple PCs (thin client) Recording SCADA interfaces (pager message to radios) Man down notification (phone, email) TABLETmedia HealthCare Hospitals Nursing homes Dispatch + interoperability: iTalkie solution PROPRIETARY Voice + text dispatch Recording Nursecall (TAP/COMP2) interfaces (pager message to radios) TABLETmedia Oil / PUs / Government Energy Oil Water district Telephone companies Non-safety gov. agencies Messaging : text@trbo Phone interconnect: phone@trbo Reach user in rural areas Refineries cannot use cellphones Group wise, individual, emergency Vehicle tracking: eztracker@trbo (webtracker@trbo) PROPRIETARY Alerts (equipment, weather, etc) Text dispatch from smartphone / PC Track immediate personnel location (limited GPS) TABLETmedia Transportation / Services Municipal transit Port Authority Shipping (e.g. Fedex) Taxi Towing Construction Vehicle tracking: eztracker@trbo (webtracker@trbo, 3rd party) Dispatch (with GPS): iTalkie solution Contact and track personnel Security, maintenance Messaging : text@trbo PROPRIETARY Track buses / shuttles / trucks Different requirement levels (budget!) Work order management Text dispatch from smartphone / PC TABLETmedia Typical applications Hospitality Education Manufacturing Health Care Public Utilities Transportation (hotels, resorts, conv. centers, commercial buildings) (campuses, school districts) (warehouses, plants, distribution centers) (hospital, nursing homes) (energy, oil, water districts, non public safety government) (services, port authorities, shipping, transit, taxi/tow, construction) • • • • Work tickets Alerts eztracker@trbo • webtracker@trbo text@trbo text@trboPlus • • • • Dispatch Alerts • Dispatch Simple AVL • • Simple AVL Messaging • • Simple AVL Messaging • Full AVL • Full AVL • Full AVL • • Security Callboxes • • Dispatch (rural) No cell (refineries) • • Dispatch Emergency • Monitor alerts • Simple dispatch • • • Voice/text Simple AVL Remote messaging Dispatch Alerts • • Dispatch Emergency iTalkie: SCADA, log • Machinery alerts iTalkie: thin clients • Simple dispatch phone@trbo iTalkie: dispatch, mixed • • Guest mgmt Alerts • • PROPRIETARY Security Guest svcs Voice/text Simple AVL • • Voice/text Simple AVL • • • Nursecall Voice/text Simple AVL TABLETmedia Summary One-stop-shop for MOTOTRBO apps iTalkie solution: true Swiss-army knife for any vertical text@trbo: battle-tested email gateway middleware eztracker@trbo: get more customers to benefit from MOTOTRBO phone@trbo™: simple, powerful, affordable phone interconnect webtracker@trbo™: advanced cloud-based GPS Turnkey system to ease deployments Custom development Support, support, support !!! PROPRIETARY TABLETmedia Contact Information • Main Office: 43rd floor, Transamerica Building 600 Montgomery Street San Francisco, CA • Sales, solution-architecture, and free demos: sales@tabletmedia.com +1 (415) 567-8100 x202 • Support: support@tabletmedia.com +1 (415) 567-8100 x212 • WWW: 40 http://www.tabletmedia.com TABLETmedia END Backup!!!! PROPRIETARY