CIO Technologies, Inc.
SHIP4U
Order Fulfillment
Customer Service
Warehouse Management
“EVERYTHING SHOULD BE Made AS SIMPLE
AS POSSIBLE BUT NOT SIMPLER.”.
A. Einstein
Over 20,000,000 orders shipped
Ship4u is the only system developed specifically to match
the extreme needs of today's third party fulfillment industry.
The system handles hundreds of
clients concurrently. They all have
varying types of products, services
and volumes ranging from
10 – 60,000 orders per day.
CIO Technologies’ mission is to deliver
outstanding support to the 3PL community
in their daily pursuit to serve their clients.
Ship4u - Fundamentals
• Ship4u is built for a dynamic world. A client can be in
charge of the entire process or chose to outsource an
inbound call center, fulfillment or customer service. This
can be done in an instant.
• Simplicity is our main goal.
• The web is our tool to perform business. Everything is
accessible through the web - daily operation, customer
service, reports and set-up.
• The goal is to automate the entire order process. No
extra equipment is needed making Ship4u efficient and
cost effective.
Shorter Cycles
• When we began deploying Ship4u in 2000, the third
party logistics provider’s typical set-up time was 2 - 4
weeks. In today’s fast paced world it is often necessary
to set up new clients in a matter of hours although the
requirements are more extensive!
• The internet has created a demand for significant faster
processing and shipping.
• Credit card providers require a 24 hour turn-around for
best discount rates.
IT Explosion
A few years ago a small 3rd party logistics provider
would typically use an Excel spreadsheet to keep
track of his inventory and a stand alone UPS shipping
station.
The needs today are greater. The provider must have
a selling web site, a client portal with real time order,
shipping and inventory information, email notification
to customers, full integration to UPS, FedEx, USPS,
DHL, web based customer service, etc.
Budget increase for new IT services – non existent
The Ship4u – Vision
The combination of simplification, automation and
synergy with business partners allows you to remain cost
effective in today's market place.
Using a wireless connection you have the ability to run
your entire business from anywhere.
Change is evitable and Ship4u easily adopt.
Ship4u - Today
• Installed at over twenty businesses with own or
outsourced warehouses in California, Illinois, Oregon,
Texas, Tennessee, Utah and Ontario and Canada.
• Customers include 3PL, Virtual Fulfillment Providers, DR
Marketing Companies, Art and DVD producers and
distributors.
• Over 20,000,000 orders shipped – Currently the Ship4u
3PL community has deployed over 200 fulfillment clients
using Ship4u.
• Many of our 3PL partners have no IT staff.
Ship4u – Warehouse Management
• The web based Warehouse Management handles up to
10,000 parallel regular or consignment inventories at
fulfillment centers / retail stores all over the world in real
time.
• A potential of 10,000 clients side by side, each with an
individual selection of fulfillment centers and routing rules.
• Order routing based on country or zip codes. Re-routing of
back orders.
• Order volumes from 10 – 60,000+ per day.
Ship4u – Warehouse Management
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Full warehouse mapping
On-hand, On-hold and WIP inventory
Serialized and limited editions
Zone-bin and Pick and Pack
Fulfillment sorts, singles, doubles,
expedited, etc.
• Container or LTL receiving
• ASN, Advanced Ship Notification
• Kit assembly and dynamic processing
of promotional kits
Ship4u – Warehouse Management
• Ship complete, manual order split, automatic back order
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split and on demand back order split
Manual order line split if part of quantity can ship
Multiple order sources, Ship4u web orders, eCommerce
and Call Center orders
Already integrated order formats from leading providers
Automatic posting to SFTP site or HTML file drop
Web based pick printing / viewing
Integration with 3rd party Manifest systems
Full audit trace of all inventory changes
Manifest Integration
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Clippership
UPS WorldShip
FedEx Ship Manager
Galaxy
Trueship
DHL
Abol, WebShip
Proprietary manifest system for USPS
high volume operation with combined
pick and USPS label and BMC sort
Customer Service
• Web based order entry for both
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DR and B2B.
Web based order line changes, new ship methods, cancel a
line or an order.
Save the sale.
Call Center monitoring with
reason codes explaining why
an order was accessed and
by whom.
Customer, order and order line
comments.
Customer Service
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Credit card and eCheck processing
USPS, UPS, DHL and FedEx
Credit card and eCheck processing
Credit card and eCheck processing
Installment plans
Continuity programs
Order tracking with links to
Returns, Replacements and Refunds
Color coded order status and full order and customer history
Disputes and Charge-Backs
Set-up
Web based user set-up of new clients, new shipping
arrangements, new products, new promotions, new
installment and plan continuity and much more.
A key to the system is the user set-up allowing
individual rights for each user. It gives you the
freedom to allow access for internal users, partners,
clients and their customers without sacrificing the
integrity of the data.
Client Support
Ship4u aims for a new level of client support. The system
is ready for new businesses and offers many tools to
achieve that!
• Uses an already integrated eCommerce solution to
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generate additional sales.
Offers an installment plan to help customer finance
expensive products.
Starts a continuity program to promote supplies in a cost
effective manner.
• Allows your B2B customers access to the Ship4u portal
to enter orders and track shipments.
Client Support
Ship4u makes your daily operation even more cost effective!
• You have all daily, weekly and monthly reports ready when
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arriving at your desk.
Order tracking and customer support can be handled from
your office even if the fulfillment takes place thousands of
miles away.
Already integrated outsourcing
partners provide you with an
in-bound call center, customer
service and fulfillment services.