COMMUNITY NAVIGATORS- CONSULTATION SURVEY
Cambridgeshire County Council is looking at options to improve support for older and vulnerable people across Cambridgeshire.
To help us we would like to hear your thoughts on the Cambridgeshire Community Navigators scheme and how this is helping you,
a family member, friend, or a client to remain independent, safe and well.
WHO ARE THE COMMUNITY NAVIGATORS?
Cambridgeshire’s team of volunteer Community Navigators can help improve the health, wellbeing and independence of older and
vulnerable people. Whatever the question, Community Navigators will do their utmost to find an answer. Examples include:
 Car schemes and help with transport
 Social groups and activities
 Befriending schemes
 Practical help around the home
Community Navigators work across the county supporting older and vulnerable people to find solutions which support people to
stay independent, safe and well.
The Community Navigators match older and vulnerable people with a local volunteer, who has been police-checked, trained and
knows what services and activities are available. They can meet people in their home, in the local community or at a drop-insession. If people are worried about taking the next steps or aren’t sure where to turn for information the Community Navigators are
able to make telephone calls and connect people with the services and activities, supporting that person to find the best solution.
PLEASE TAKE SOME TIME TO FILL IN THIS QUESTIONNAIRE AND RETURN TO THE ADDRESS BELOW BY 8th APRIL 2016
All information will be treated as confidential and will not be shared with third parties
Sunny Singh
Strategic Development Manager
Cambridgeshire County Council
OCT 1211, 2nd floor, Octagon
Cambridge CB3 0AP
Email: sundeep.singh@cambridgeshire.gov.uk
ABOUT YOU:
The following section asks you about yourself, and helps us understand who is taking part in this consultation and how we can
improve our services to you. All questions are optional. All information provided by you remains completely confidential.
1. Please select from the list of options that best describes who you are (please tick):
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A user of the current Community Navigators service
A person who may need to use the Community Navigators service in the future
A friend, family member or carer of someone who has used the Community Navigators service
A friend, family member or carer of someone who may wish to use the Community Navigators service in the future
A voluntary sector professional. Please state which organisation you work for
A social care professional. Please state which team you work for
A health professional. Please state which organisation you work for
A member of the general public
Other (please specify):
2. So we can see if people across the county have different opinions, please can you provide your postcode here.
COMMUNITY NAVIGATORS:
This section asks for your thoughts on the Community Navigators, how it is currently working and how it could be improved.
3. Have you used the Community Navigators?
Yes
No
4. If you haven’t used the Community Navigators, why not?
I haven’t heard of them
I haven’t needed to use them
Other
5. If you have used the Community Navigators were you satisfied with the service you received?
Yes
No
Don’t know
Prefer not to say
Not applicable (I haven’t used this service)
6. Please tell us what you like about the Community Navigators:
7. Please tell us how the Community Navigators could be improved:
Thank you for taking the time to answer this survey.
We will be reviewing responses to these questions and, based on the comments, we will begin to outline what the new Community
Navigators will look like.