BASIC MANAGEMENT
SKILLS
Jeff Fisher
Giving people self-confidence is by far the
most important thing that I can do. Because
then they will act.
-Jack Welch
Public Works Process
Planning, organizing, etc.
Delegation & Empowerment
TEAM DEVELOPMENT
Creating Action Plans
Average managers play checkers, while
great managers play chess. The
difference?
In checkers, all the pieces are uniform
and move in the same way; they are
interchangeable. You need to plan and
coordinate their movements, certainly,
but they all move at the same pace, on
parallel paths.
In chess, each type of piece moves in a
different way, and you can’t play if you
don’t know how each piece moves. More
important, you won’t win if you don’t think
carefully about how you move the pieces.
Great managers know and value the
unique abilities and even the
eccentricities of their employees, and
they learn how best to integrate them into
a coordinated plan of attack.
“What Great Managers Do- Marcus Buckingham”
The Work We Do is Important and the Services
We Provide are
ESSENTIAL & VITAL
To serve the public/customer at the highest
level
and
Provide a quality of life for ourselves and our
family
Both depend on our individual performance
LEAD THE PROCESS
FACILITIES
PLANNING
FACILITIES
FINANCING
DESIGN &
CONSTRUCT
OPERATE &
MAINTAIN
TEAM SKILLS/RESOURCES REQUIRED
•Planning
•Communications
•Technology
•Economics
•Sales
•Financial Mgmt.
•Engineering
•Project Management
•Discipline thought
•Management
•Engineering
•Specific Skills
6
Public Works Process
Planning, organizing, etc.
Delegation and empowerment
Team Development
Creating Action Plans
Right People in Right
Positions Making the Right
Decisions
EVERYTHING ELSE IS SIMPLE




Planning, that is working out in
broad outline the things that need
to be done and the methods for
doing them to accomplish the
purpose set for the enterprise;
Organizing, that is the
establishment of the formal
structure of authority through
which work subdivisions are
arranged, defined, and
coordinated for the defined
objective;
Staffing, that is the whole
personnel function of bringing in
and training the staff and
maintaining favorable conditions
of work;
Directing, that is the continuous
task of making decisions and
embodying them in specific and
general orders and instructions
and serving as the leader of the
enterprise;



Co-Ordinating, that is the all
important duty of interrelating
the various parts of the work;
Reporting, that is keeping those
to whom the executive is
responsible informed as to what
is going on, which thus
includes keeping himself and
his subordinates informed
through records, research, and
inspection;
Budgeting, with all that goes
with budgeting in the form of
planning, accounting and
control.
Public Works Process
Planning, organizing, etc.
Delegation and empowerment
Team Development
Creating Action Plans
Delegation requires: Empowerment requires:
 Defined expectations  Shared values
 Communication
 Shared power
 Coaching
 Defined boundaries
 Monitoring
 Communication
 Feedback
 Feedback
 Trust
 Recognition
 Trust
Firm belief in the reliability, truth,
ability, or strength of someone or
something
Stages of development:
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
7.
UNCONSCIOUS INCOMPETENT
CONSCIOUS INCOMPETENT
CONSCIOUS COMPETENT
UNCONSCIOUS COMPETENT
or
TELL THEM WHAT TO DO
SHOW THEM WHAT TO DO
LET THEM TRY - OBSERVE
PRAISE PROGRESS
REPEAT UNTIL COMPETENT
TRANSFER THE RESPONSIBILITY
MONITOR PERIODICALLY
To invest with power, especially legal power or official
authority, or To equip or supply with an ability; enable
Benefits:




By allowing employees to suggest and make procedural
changes that make their jobs more efficient, companies
benefit by saving money
Employees who are empowered in their jobs feel a stronger
sense of responsibility concerning productivity
Employee empowerment can help strengthen the relationships
between managers and employees
Empowering employees to make their own decisions means
that employees have direct accountability for their jobs
Public Works Process
Planning, organizing, etc.
Delegation and empowerment
Team Development
Creating Action Plans
Individual commitment to a group effort - that is
what makes a team work, a company work, a
society work, a civilization work.
Vince Lombardi
EFFECTIVE TEAMS:
 Clarity of purpose, plan and
responsibility
 The individual strives to be the
best he or she can be for the
good of the team
 Are interdependent
 Agree to work together
 Trust
Public Works Process
Planning, organizing, etc.
Delegation and empowerment
Team Development
Creating Action Plans
Pause, crawl, walk, run
Steps
Implementation
Managers plan, organize and
coordinate
Leaders inspire and motivate
Recommended Readings:
Developing the Leaders Around You, Maxwell
One Minute Manager, Blanchard & Johnson
The 7 Habits of Highly Effective People, Covey