Youth Services Annual Report
April 1, 2014 – March 31, 2015
Our Mission:
To create opportunities with people to
make positive change in their lives
1
Youth Support Program
Our Youth Support Program provided services to a total of 43 youth during this past year.
Referrals were received from Ministry of Child and Family Development (MCFD), Fraser Valley
Aboriginal Child and Family Services, School District 33 and the community. Service plans were
developed for all clients identifying goals established in collaboration with the youth, Youth
Support Worker and their Social Worker (if applicable). All youth residing in the Village
transitional housing units were assigned a youth support worker to assist them in developing
the life skills necessary to become fully independent.
2014-2015 Youth Support Program Objectives:
1. Increase reporting on outcomes and outputs through the use of ETO.
Youth Services did not produce reports generated from Efforts to Outcomes (ETO). Efforts in
structuring and revising ETO this past year was more focused on Family Services. Our intent is
to have ETO be able to print off reports effective April 1, 2015. Although we were unable to
generate reports from ETO we did provide well-structured monthly reports using EXCEL.
Reports were all submitted on time and reviewed monthly with MCFD team leaders.
2. Provide a life skills focused Youth Support Program to increase youth independence skills.
Youth Support Workers established individual goals with all youth focused on increasing their
life skills in 5 key areas; health & food, budgeting; employment, housing and community
engagement. Youth Support Program description was revised to reflect the new focus and the
Program Director and Youth Support workers attended an MCFD meeting to present the
changes to all Social Workers.
3. Collaborate with MCFD to co-facilitate the Equipped for Life Program for youth.
The MCFD worker attached to this program was on leave for a portion of the year. As a result
the Youth Support workers developed a life skills focused workshop series called “Get Stuff
Done”. The 13 week series was designed to engage youth through experiential learning.
Discussion with the MCFD Worker, Team Leader and Community manager began in February
2015 to decide on how to manage both Equipped for Life & Get Stuff Done. Further discussion
will be arranged for April 2015.
4. Increase group workshops to address anger management, communication skills & life skills.
During this past year the Youth Support Workers developed two different workshops – Get
Stuff Done and Creative Empowerment.
Get Stuff Done has a life skills focus with five themes; health & food, budgeting; employment,
housing and community engagement. Youth Support offered 3 – 13 week sessions with a total
2
attendance of 20 youth. The workshop series was designed to offer experiential learning and
included cooking and eating together. This workshop was a requirement for all Village youth
and was also offered to youth in the community.
Creative Empowerment is intended to support youth in learning about their values, beliefs,
emotions, self-regulation and communication. This 6 week workshop was offered twice in
collaboration with the REAL program with a total of 24 youth attending.
Youth Support in collaboration with Family Support and MCFD are developing a Families First
joint program for youth and their parents. The intent is for parents to engage with Families
First and the youth will attend the program with Youth Support Workers in hopes that both will
gain the skills necessary to have a more positive relationship in the home.
5. Increase referrals from MCFD through more collaborative working relationship.
Through collaborative discussions with MCFD team leader, Tracey Bann, it was decided that
Youth Support would decrease their case load numbers and increase the intensity of service to
clients as well as increase group workshops and activities. This resulted in Youth Support no
longer taking referrals from resources in the community but strictly serving MCFD clients.
Service Plans, Quarterly Reports & Discharge Summaries have been completed within an
appropriate time frame and forwarded to MCFD workers. MCFD have reported that
communication and report writing have increased and as a result relationships have improved.
A number of changes occurred in the program this past year in order to support a more positive
working relationship with MCFD, provide better service to clients and to ensure clients were
building their skills. Although we had some staffing challenges early in the year with staff
leaving and returning from medical leave. By August of 2015 a committed staff team was in
place, which improved our service and relationship with MCFD.
Total Clients
Target: 35
Actual: 43
Total Service Units
Target: 1896
Actual: 1896
2015-2016 Youth Support Program Objectives:
1. Increase reporting on outcomes and outputs through the use of Efforts to Outcomes (ETO).
2. Increase intake meetings that include MCFD – 80% compliant
3. Complete and evaluate one Families First Program.
4. Review and determine Youth Services role with Equipped for Life.
5. Develop and implement service timelines in collaboration with MCFD.
3
Youth Support 2014-2015 Statistics
Month # of Unique # of
# of closed files
clients
service
plans
develope
d
Apr-14
25
25
0
Youth
Village
Name of
Youth
closed files
0
No
0
May-14
Colebreonn
a Becquet
No
No
Kylie Gauley
No
Yes
Jade
Coutois
Yes
Partially
Maya
Fayout
Samantha
Leask
Damien
Boucher
No
No
No
Yes
Yes
Yes
Priya Kapor
No
No
11 months No longer
n/a
interested
in service
8 months Achieved Melanie
goals and
Voth
connected
to the
community
8 months
Moved
n/a
back to
Surrey
3 months
Not
n/a
engaged
2.5 years Completed Sara Van
goals
Basten
6 months Moved To
n/a
Abbotsford
& evicted
from the
Village
3 months Reconnect
n/a
Scott
Wilson
Adaline
Gudbranson
No
No
2 months
Yes
Yes
2.5 years
No
No
3 months
No
No
2 months
Yes
Yes
6 months
Jun-14
0
3
0
3
2
2
Jul-14
5
5
1
Aug-14
1
1
3
Sep-14
Oct-14
Nov-14
Dec-14
1
2
4
0
1
2
4
0
3
2
2
1
Richard
Wells
Nick
Wallace
Mariah
Whitney
Alexandra
Moore
Hailey
Sennie
Did youth
completed
goals?
No
Length of Reason File
time youth closed
received
service
0
2 months
Yes
Some
1.5 years
Niomi
Sande
No
Yes
4 months
Katrina
Wheelihan
No
4
8 months
MCFD
worker Closed
Client
0
Referral
source of
Closed
Client
0
Youth
Support
Worker of
Closed
Client
0
School
District
Carly/Kate
n/a
Carly/Kate
n/a
Kate/Previo
us Workers
School
District
n/a
Kate/Previo
us Workers
Kate/Previo
us Workers
Kate
n/a
School
District
n/a
Not
Jeremy
engaged
Harder
Moved out
n/a
n/a
on her own
- aged out
Not
Jeremy
n/a
engaged
Harder
Referred to
n/a
n/a
Reconnect
Moved to
n/a
n/a
Maple
Ridge
Not
Roger
n/a
interested Downing
Aged out n/a
n/a
Evicted
from the
Village
Achieved
n/a
Reconnect
goals and
connected
to the
community
Achieved Jeremy
n/a
goals and Harder
connected
to the
community
Kate
Kate
Kate
Kate
Kate
Kate
Kate
Kate
Kate
Kate
Jan-15
0
0
1
John
Vandermale
n
No
Feb-15
2
2
2
Bailey
Roberts
Cordell
Smith
No
No
Yes
0
0
0
Mar-15
1
0
0
Totals
44
43
19
5
Partially
1.25 years
WellLisa
connected Demanch
support
uk
network.
No longer
needed
Youth
Support
6 months Moved to
Cindy
Island
Brown
7 months Achieved
n/a
goals and
connected
to the
community
0
0
0
n/a
Steven
n/a
Kate
Parent
Referral
Steven
0
Reconnect:
Reconnect provided support to 79 youth who were homeless, sexually exploited, and/or street
entrenched, which is an increase of 5 youth from the previous year. Supports included: assisting
youth in accessing safe housing, assisting youth to return home, providing food hampers and
assisting youth returning to school. Other supports for youth included maintaining consistent
contact, providing street safe education, referrals to community programs, referral to Youth
Support, Young Parent Program and REAL.
2014-2015 Reconnect Program Objectives:
1. Increase reporting on outcomes and outputs through the use of ETO.
Youth Services did not produce reports generated from Efforts to Outcomes (ETO). The
building and revising of ETO this past year was focused on Family Services. Our intent is to have
ETO be able to print off reports effective April 1, 2015. Although we were unable to generate
reports from ETO we did provide well-structured monthly reports using EXCEL. Reports were all
submitted on time and reviewed monthly with MCFD team leaders.
2. Increase Outreach Activities:
A dinner program was offered throughout the summer months to support youth in connecting
with the program and providing a nutritious meal. Beginning in September, Reconnect moved
the weekly dinner program to the Cyrus Center as the location was a better fit for our youth.
The Reconnect Worker engaged in weekly outreach in the community to provide youth with
food, condoms, and service information.
The Reconnect Worker collaborated with the McCreary Institute to complete a Homeless and
Street Involved Youth Survey. The survey was quite lengthy and was completed by 30 youth
over the period of several months.
3. Explore a collaborative working relationship with Cyrus Center to offer on-site outreach.
Beginning in September, Reconnect moved the weekly dinner program to the Cyrus Center as
the location was a better fit for our youth. The Reconnect Worker and staff at Cyrus Center
have built a positive working relationship to provide quality service to the youth in the
community.
4. Increase community education and awareness presentation.
6
The Reconnect Worker completed six group presentations. Presentations about sexual
exploitation and street involved youth were given to the Library Staff Team, Young Parent Next
Steps Program, Cyrus Center Staff Team, CYC & Healthier Communities Networking Breakfast.
The Reconnect Worker participates on the Youth Specific Task Group made up of service
providers who work with high risk and treatment resistant youth. Service providers include
RCMP, MCFD, Fraser Health, Probation and School District 33. Meetings are held monthly.
The Reconnect Worker attends regional SAIT meetings and served as the youth liaison for the
Homeless Count 2015. The Reconnect Worker chairs the Sexually Exploited Awareness
Community Action Team whose focus is to education and awareness of Sexual Exploitation.
Events planning for April 2015 Sexual Exploitation Awareness week.
Youth
Served
Return
Home
Secured
Safe
Housing
Left
the
City
Not
Engaged
Target: 15
Actual: 79
Closed 43
6
4
7
10
Treatment Engaged Other
with in
other
services
2
8
6
Total Service
Units
Target: 1185
Actual: 1185
2015-2016 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of Efforts to Outcomes (ETO).
2. Increase educational presentations with youth who maybe “at risk” of sexual exploitation.
3. Explore a collaborative working relationship with MCFD and Family Service Team to support
youth to return home with an in-home support worker.
7
Reconnect 2014 – 2015 Statistics
Month
Apr-14
May-14
# of Unique
clients
21
11
# of closed files
4
3
Youth Name of
closed files
Reason File closed
Bethany Schriber
Stable housing
Alexis Saari
Moved to Abbotsford
Ryan Alexander
Not engaging
Rachelle Cole
No longer wanted service
Shaelynn Shane
Conflict at home resolved
Kienna Holmgren Stable Home & Referred to YPP
Emily Gaydar
Jun-14
7
2
Jul-14
0
5
Aug-14
Sep-14
2
7
3
2
Oct-14
10
0
Nov-14
0
8
Dec-14
3
7
Moved into Village -referred to
Youth Support
Shayla Hillard Employed & referred to Drug &
Alcohol
Brittany Johnson
Not engaging
Rachel Larose
Moved to Alberta
Dylan Shindle
Not engaging
Casey Gesener
Youth Stable
Krista Schultz
Transferred to Youth Support
Cassie Hafner
Not engaging
Own Charpentier
Aged out
Jordan Stankey
Returned Home
Adriana
Moldovan
Jayden Pickett
Not engaging
Nick Wallace
At Cyrus Center & going to
treatment
0
0
Stable
Amber Hope
Trinity Tanner
Tamika Stump
Referred to YPP
Not engaging
Not engaging
Tek Trange
Transferred to REAL
Cera Wason
Returned Home
Ryan Alexander
Not engaging
Morgan Wright
Transferred to REAL
Montant Le
Chappelle
Kenny Charlie
Returned to Abbotsford
Employed & on a YAG
Brayden Logan
Returned to Mission
Sara Paske
Moved into Village -referred to
Youth Support
Not engaging
Eric McKay
8
Sheytana
Morsden
Sheylyn Bender
Referred to YPP
Nikitta McDonald
Food Hamper - no other
services wanted
Referred to YPP
Jan-15
8
1
Kiryn Young
Referred to Youth Support
Feb-15
4
4
Clara Rabang
Moved to Mission
Megan Monday
Taylor Antle
YAG - Youth cancelled
appointments
Youth Returned Home
Randy Dillabough
Not engaging
Jordan Marshall
Moved to Langley
Dylan Belanger
Intake with FVACFSS
Mar-15
6
3
Maggie Copelane Completed Rehab & Moved to
Vancouver
Total
79
42
9
Youth and Family Counselling Program:
Youth and Family Counselling provided counselling services to a total of 33 youth. The therapist
provided counselling services to address various issues including: social issues, family conflict,
anger management, trauma, abuse & neglect and depression.
1. Increase reporting on outcomes and outputs through the use of ETO.
Youth Services did not produce reports generated from Efforts to Outcomes (ETO). The
building and revising of ETO this past year was focused on Family Services. Our intent is to have
ETO be able to print off reports effective April 1, 2015. Although we were unable to generate
reports from ETO we did provide well-structured monthly reports using EXCEL. Reports were all
submitted on time and reviewed monthly with MCFD team leaders.
2. Review Contractual expectations and develop in collaboration with MCFD a clear counselling
Focus.
Discussions regarding Youth Counselling have started however, the decision on the counselling
focus requires more discussion with MCFD prior to a suggesting contract changes. Some
discussion points include:
 Should Youth Counselling be strictly family counselling
 Should there be a time limit on counselling services
 What education would be needed with MCFD staff to ensure appropriate referrals?
Youth Services is working in collaboration with Family Services to streamline our internal
systems and develop more consistency between the three counselling programs.
3. Review current referral methods and develop a system to manage the waitlist and develop a
process and guidelines for the number of sessions per client.
All referrals are forwarded to the Program Director who also manages the waitlist. MCFD
workers received regular emails regarding their placement on the waitlist. We have not taken
community clients since May 2014 as our focus has been on providing service to MCFD clients.
4. Increase MCFD referrals through an increase in collaboration and communication.
MCFD referrals have increased and therefore we haven’t taken any new community referrals
since May 2014. We continue to have discussions with MCFD regarding our counselling focus.
Youth
Served
Target: 30
Actual: 33
closed goals achieved
files
17
8
goals not
achieved
5
10
goals in
progress
1
# youth not
engaged
3
Total Service
Units
Target: 474
Actual: 474
2015-2016 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of Efforts to Outcomes (ETO).
2. In collaboration with MCFD develop a clear counselling focus and timelines.
3. Develop a streamlined and consistent counselling practise with Family Services.
11
Youth Counselling 2014-2015 Statistics
Month
# of
Unique
clients
Service
plans
develop
ed
Waitli
stMCFD
Waitlist
Commu
nity
Clos
ed
files
Youth Name of
closed files
Did youth
completed
goals?
Length of
time
youth
received
service
Reason File closed
Apr-14
13
13
1
2
4
Kelsi Beasant
No
4 months
Client no longer
wanted service
Cassandra Saunders
2 months
0
Client didn't want
service
Client didn't want
service
Client didn't want
service
0
0
0
No Case
Made
No Case
Made
No Case
Made
0
4
0
0
0
0
0
4
1
Christopher Rhodes
Yes
Goals Achieved
10
6
0
0
0
10
Months
0
7
6
0
0
0
0
0
8
6
6
Olivia Blenkin
Yes
6 months
Goals Achieved
Trey Isaac
No
6 months
Client No Show
Nick Ojeda
No
1 month
Referred CLBC
Lydia Vanderlindren
Yes
9 months
Goals Achieved
KG
Yes
Goals Achieved
OL
Yes
11
months
5 months
Quinn Stewart
SW
May-14
3
3
0
Jun-14
0
0
4
Jul-14
3
3
5
Aug-14
3
3
Sep-14
6
6
Oct-14
2
2
1 month
1 month
0
Goals Achieved
Nov-14
1
1
7
6
0
0
0
0
0
Dec-14
0
0
8
6
0
0
0
0
0
Jan-15
2
2
7
1
3
Nolan Maisey
Yes
4 months
Goals Achieved
Jasmine Slater
Yes
Goals Achieved
Bailey Tsamantanis
No
18
months
4 months
Feb-15
0
0
5
1
1
VB
Yes
4 months
Family connected
to other resources
Goals Achieved
Mar-15
0
0
3
1
2
Santana Contois
No
0
No Contact
Brendan
In progress
10
months
Goals Achieved
Totals
33
33
17
12
Young Parent Support Program (Young Hands Program):
The Young Parent Support Worker provided service to a total of 38 pregnant and/or parenting
youth in partnership with MCFD and School District 33. One to one service included completing
a basic needs assessment, referring clients to income assistance, Meadow Rose Society, food
bank, Crisis Pregnancy Center, transition houses, addictions services, daycare, school, pre-natal
classes, family doctors and hospital tours. We also continued to provide minimal supports to 7
youth who had aged out of the program. Serving 38 youth was below our target set at 60
youth. We will bring this information to the Young Parent Program Steering Committee for
analysis and discussion.
The Young Parent Support Worker was relocated to the NLC to better support youth accessing
the Childcare. However, child care continues to remain a challenge as our young parents are
not accessing it and/or have very sporadic attendance. We will bring this information to the
Young Parent Program Steering Committee for discussion to determine whether the re-location
was the best fit for the program and to seek solutions to the child care challenge.
2014-2015 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of ETO.
Youth Services did not produce reports generated from Efforts to Outcomes (ETO). The
building and revising of ETO this past year was focused on Family Services. Our intent is to have
ETO be able to print off reports effective April 1, 2015. Although we were unable to generate
reports from ETO we did provide well-structured monthly reports using EXCEL. Reports were all
submitted on time and reviewed monthly with MCFD team leaders.
2. Develop and implement in collaboration with the Young Parent Task Group a pregnancy
prevention program for youth.
Pregnancy & prevention programing for youth in the schools continues to be a challenge. The
Young Parent Task Group has merged with the Young Parent Steering Committee and this may
continue to be a focus of this group.
3. Increase community awareness of issues facing pregnant and parenting teens.
The focus of the Young Parent Program has been supporting our youth and developing the Next
Steps Program for our young parents. This will remain an objective for the upcoming year.
4. Explore a collaborative working relationship with Cyrus Center to offer on-site outreach.
13
Cyrus Center is in their first year of operation and is interested in a partnership in the future but
weren’t able to accommodate our Young Parent Worker at this time.
Total Clients
Target: 60
Actual: 38
Total Service Units
Target: 948
Actual: 864 **
** Reduced service hours due to staff turnover in February
2015-2016 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of Efforts to Outcomes (ETO).
2. Develop and implement a combined intensive service program & outreach program.
3. Develop a prevention plan and curriculum.
14
Young Parent Program 2014-2015 Statistics
Month
# of Unique
clients
Apr-14
33
May-14
Jun-14
0
0
Jul-14
1
Aug-14
0
Sep-14
0
Oct-14
3
Nov-14
1
Dec-14
0
Jan-15
0
Feb-15
0
Mar-15
0
Total
38
15
REAL:
The REAL program served an average of 9 students throughout the 2014-2015 school terms.
The summer program was reduced as a result of budget constraints however, weekly group
activities and one to one support continued for the youth in the REAL program.
The life skills portion of the program is focused on areas of trust, working together,
communication, sexual health, food safe, cooking/budgeting, drug and alcohol awareness,
stress and anger management, triggers, problem solving, racism and various other relevant
subjects. The life skills component of the program utilized various learning tools including guest
speakers, field trips, experiential learning, structured debates, Virtues Program, movie clips and
restorative circles.
The recreation portion of the program is designed to focus on physical activity teaching new
skills and improving skills and experiences. The REAL program accessed the YMCA, Leisure
Center, and various areas of the community. Activities included hiking, weightlifting,
swimming, dodge ball, cardio, and paint ball.
2014-2015 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of ETO.
Youth Services did not produce reports generated from Efforts to Outcomes (ETO). The
building and revising of ETO this past year was focused on Family Services. Our intent is to have
ETO be able to print off reports effective April 1, 2015. Although we were unable to generate
reports from ETO we did provide well-structured monthly reports using EXCEL. Reports were all
submitted on time and reviewed monthly with MCFD team leaders.
2. Develop a streamlined intake process which includes all three partners.
A screening & intake process including an updated referral form was developed and
implemented September 2014. The streamlined approach has made the process simpler and
all partners have equal input into the students being placed in the program.
3. Develop a more positive working relationship with the Ed Center and develop opportunities
for youth to attend activities at the Ed Center.
Through the new intake process and weekly meetings with frontline staff from MCFD, CCS &
the School District, relationships and communication have improved. The weekly meetings
assist in all parties remaining current and updated. Attendance of the school counsellor at the
meeting has assisted in improved relationships and communications.
16
We continue to work towards developing process which would allow REAL students to access
more activities at the Ed Center. This will remain an objective for next year.
4. Increase communication with the School District to ensure the youth are able to access all
school-based opportunities available to mainstream students.
An MOU was developed this year between School District 33, MCFD & CCS to address roles &
responsibilities between the partners for REAL. During the discussion consideration was given
to providing REAL students with the same services & benefits as main stream students. Further
discussions will occur on what services might be beneficial for the students. This will remain an
objective for the next year.
5. Offer a more life-skills focused summer program at a decreased cost.
The summer program had a more one to one focus with MCFD approval as a result of the
budget constraints. Youth also engaged in weekly recreational opportunities. We will continue
to revise and develop summer programing to reflect both the needs of the clients and budget
constraints.
6. Explore additional funding opportunities and/or create efficiencies to continue to offer a
well-round program that includes food, recreation & life skills year round.
The additional staff person being available, assisted in a more cost effective lunch program and
increased the cooking life skills with the youth. The majority of our youth didn’t eat breakfast
however, oatmeal packages were available for those who did. We will continue to seek out
cost effective ways to provide services to our youth.
The life skills portion of the program is focused on areas of trust, working together,
communication, sexual health, food safe, cooking/budgeting, drug and alcohol awareness,
stress and anger management, triggers, problem solving, racism and various other relevant
subjects. The life skills component of the program utilized various learning tools including guest
speakers, field trips, hands on activities, structured debates, Virtues Program, movie clips and
restorative circles.
The recreation portion of the program is designed to focus on physical activity teaching new
skills and improving skills and experiences. The REAL program accessed the YMCA, Leisure
Center, Ed Center and various areas of the community. Activities included hiking, weightlifting,
swimming, dodge ball, cardio, ping pong, river clean up, skiing, and racquetball.
17
2014-2015 Program Objectives:
1. Increase reporting on outcomes and outputs through the use of Efforts to Outcomes (ETO).
2. Increase student access to services available to mainstream students and access to the Ed
Center activities.
3. Create a standardized schedule for weekly activities & life skills as well as Spring Break &
Summer programming.
Total Service Units
Target: 1422
Actual: 1422
REAL 2015-2016 Statistics
Month
April
May
September
October
November
December
January
February
March
# of
Days
14
17
13
17
14
11
14
15
11
# of
Students
9
8
8
8
8
9
10
9
9
Monthly Attendance
Average 2014/2015
85%
69%
87%
84%
79%
65%
73%
79%
77%
Monthly Attendance
Average – 2013/2014
61%
60%
76%
56%
60%
85%
78%
Youth Services Summary:
Youth Services has seen growth in service quality, team collaboration, positive relationships
with MCFD and reporting quality and timeliness. We have developed internal systems that
contributed to service quality and client satisfaction.
Youth Services undertook a comprehensive review of all of our programs and made changes to
reflect more efficient and effective quality service to both clients and MCFD. We revised our
client and staff handbooks. All programs have started to input information and complete
documentation into ETO. Just prior to year end each program met with our ETO Administrator
to review and revise each program area, ready to begin April 1, 2015.
Youth Services completed a successful CARF Accreditation review with very few
recommendations.
18
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