AIM Recognition Program:
Overview of New and Enhanced Program
Manager Training, 2008
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Distributing or sharing this presentation in any form to anyone who is not a Wells Fargo team member is prohibited.
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Agenda
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History of AIM
AIM Today
Manager Role
Why the New Changes
New Award Types
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Overview of Each Award Type
Nomination Examples
Shining Star and On The Spot Accumulation
AIM Trivia
 The Nomination Game
 AIM Website Tour
 Questions
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History of AIM
 2002 – Focus Groups and Voice of the Team Survey Results
Revealed:
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The need for recognition
No consistency of recognition across business lines
No purpose behind recognition
No tracking or reporting
Distribution was inefficient and untimely
Documentation was difficult and paper intensive
 2003 – AIM Recognition Program Successfully Launched
• Used primarily by the Business Banking Support Group (BBSG)
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AIM Today
 Electronic, web-based tool
 Easy, consistent way to give and receive recognition
 Program and business line tracking and reporting available
• Channel for identifying annual Sales and Service Conference and AIM
Recognition Event winners
 Faster distribution of awards
 Used by five different business groups and still growing
 Several enhancements made based upon ongoing team member
and manager feedback
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Manager Role
 Use AIM yourself to recognize your team members, peers, manager
and business partners
 Review team member nominations carefully to ensure they are
classified under the appropriate award type
• Approve or decline nomination in a timely manner
• Change award type if necessary
 Encourage internal customers/business partners to use AIM to
recognize your team members’ performance, as appropriate
 Distribute hard copy awards and pins in a timely manner
 Utilize tools within the AIM site to stay current in recognition
• Reports, Pending Approvals, MyAIM
• Coming Soon - Get To Know You and Resources Section
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Why the New Changes
Manager and team member focus groups indicated the need for:
 More options to give meaningful recognition
• Something missing between My Customer Said, WOW! and Service
Starts with Me awards
• Would like ability to accumulate to greater awards
• Give all team members the opportunity to be recognized
 More clear and specific criteria
• Specify the difference between the award types
• Provide examples of appropriate and meaningful nominations
• Share tips to help nominators get started
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New Award Types
 Instant Recognition
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Thank You
Welcome to the Team
Congratulations
Happy Birthday
Anniversary
On The Spot
Shining Star
Service Excellence
Star Manager
Diversity Champion
Star Team
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Instant Recognition
Objective
To instantly recognize the efforts, accomplishments and/or significant
moments of fellow team members
Examples: Thank You, Welcome to the Team, Anniversary, New Baby
Selection Process
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No manager approval; electronic cards sent directly to recipients
Recipients are not considered in the quarterly selection process
What You Can Receive
Instant appreciation and recognition
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Instant Recognition – Nomination Examples
Thank You
Tim, thank you for always helping me with my supply orders. If I accidentally
enter an incorrect number, you are always willing to help research the
correct information to be sure I get the item I need. If I have an emergency
request, you are the first to raise your hand to help. I appreciate all that you
do. You are a great asset to this group! Thank You!
Congratulations
Congratulations, Megan, on passing your project management certification!
You worked hard in preparing for this test, and your studies paid off. Well
done!
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On The Spot
Objective
To recognize work/assistance on a one-time event or specific project
Selection Process
 Approved by the nominee’s direct manager
 Not included in the quarterly selection process
What You Can Receive
 Nominees: Certificate and pin
 Winners: Winners are not selected for this award
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On The Spot – Nomination Example
Lela went above and beyond in assisting me with a letter of credit. I had not
done a letter of credit before, and my customer needed the process
completed in a rush. Lela was more than happy to educate me about the
process and understood that I needed things processed quickly. Her attitude
was always positive, and she really partnered with me to get this done
quickly for my customer. As a result of Lela’s excellent teamwork and
dedication to the task at hand, my customer had a "WOW" experience. I
also gained knowledge about the letter of credit process, making me a more
efficient banker. Thank you so much Lela! I really appreciated your help.
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Shining Star
Objective
To recognize team members who demonstrate consistent, solid
performance and/or provide exceptional service to internal or external
customers
Selection Process
 Approved by the nominee's direct manager
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Winners are selected by committee each quarter
What You Can Receive
 Nominees: Certificate and pin
 Winners: Additional certificate, pin and $25 in Premiere Choice Awards
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Shining Star – Nomination Example
Dawn is a vital part of our team, and her contributions are numerous. Dawn
is highly dedicated to our Q12 and diversity initiatives. She presents
different topics in many of our team meetings. Sometimes these topics can
be difficult to present, but she handles the topics with the class and respect
they deserve. Recently, she led us through an exercise to better understand
the strengths of everyone on our team. As a result, we now know who to
partner with on tasks that might be difficult or challenging to complete.
Everything she does becomes a truly memorable occasion. Dawn is a great
team member, great co-worker and someone I consider to be a great friend.
I can always count on her to give me a straight answer to any question I
ask, and she is the first to raise her hand to help on a project. Thank you,
Dawn, for being yourself and providing all that you do for our team.
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On The Spot and Shining Star Accumulation
Overview
 In most groups, three Shining Star OR three On The Spot nominations
in a rolling six month period can accumulate to one Service Excellence
nomination.
 Shining Star and On The Spot nominations cannot be combined.
Process
 During the nomination review process, you will be asked to indicate if
that particular Shining Star or On The Spot nomination is eligible for
accumulating towards a Service Excellence Award.
 After accumulating three Shining Star or On The Spot nominations, the
award will show as a Service Excellence Award on the Reports page.
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On The Spot and Shining Star Accumulation
View Sample Through Web Safari.
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AIM Trivia: True or False
1. Instant Recognition requires manager approval.
2. On The Spot winners are selected quarterly.
3. The Shining Star Award recognizes the hard work of the unsung
heroes of our teams.
4. Shining Stars demonstrate outstanding performance on a specific
task or project.
5. Two On The Spots and one Shining Star can accumulate to a
Service Excellence Award.
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Service Excellence
Objective
To recognize team members who consistently meet or exceed their service
level agreements or other established objectives
Manager Role
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Use this award to recognize consistent/top performers on your team
Make meritorious On The Spot and Shining Star nominations eligible
for a Service Excellence Award
Selection Process
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Approved by the nominee's designated manager
Winners are selected by committee each quarter
What You Can Receive
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Nominees: Certificate, pin and $25 in Premiere Choice Awards
Winners: Additional certificate, pin and a cash award of $200
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Service Excellence – Nomination Example
Rick, I am so proud of you for exceeding your goals for the past three
months. You received several outstanding level 5 Quality Assurance
reviews, which in turn raised your compliance level. I appreciate all of your
hard work and dedication. The personal touches you bring to your work add
so much. I appreciate all that you have done for the team and the
contributions you make to the center by consistently meeting your core
MPP. Your hard work does not go unnoticed. You are doing extremely well
in your customer service and business partner skills as well. Keep up the
great work!
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Star Manager
Objective
To recognize managers and supervisors for their leadership abilities and/or
proven results
Selection Process
 Approved by the nominee's direct manager
 Winners are selected by committee each quarter
What You Can Receive
 Nominees: Certificate, pin and $25 in Premiere Choice Awards
 Winners: Additional certificate, pin and a cash award of $200
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Star Manager – Nomination Example
I’ve had the privilege of working with Chris for almost two years. I couldn’t
have asked for a better boss and role model – he is committed to working
as a team. I don’t think Chris realizes he is a teacher at all times - to him
there really is no such thing as a “stupid question.” I have seen him knee
deep in conference calls, projects and deadlines and still he will make the
time to talk to a team member that needs to meet with him. Witnessing this
has been awesome for me. Chris’ commitment and support of diversity,
education, mentoring and training is obvious in his daily actions. He always
treats everyone as equals and with respect. Another amazing thing about
Chris is when he talks to people or co-workers at any level, he talks to that
person, not judging them first by their status or ranking. Keep doing what
your doing Chris, because it works!
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Diversity Champion
Objective
To recognize team members who promote and support diversity and/or
volunteer in their communities
Selection Process
 Approved by Nominee's direct manager
 Winners are selected by committee each quarter
What You Can Receive
 Nominees: Certificate and pin
 Winners: Additional certificate, pin and a cash award of $100
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Diversity Champion – Nomination Example
John is well deserving of being nominated as a Diversity Champion. John
has been a part of the BBSG and Credit Diversity Council and has taken an
active role in bringing diversity awareness to everyone. He has even taken
on the role of presenting diversity topics to the department twice a month.
The topics are wide ranging and have created some outstanding
discussions. The example that John is setting for the team takes diversity
from a topic that is discussed to a way of life within the department. Thank
you, John!
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Star Team
Objective
To recognize a team’s collaborative spirit and significant accomplishments
Selection Process
 Approved by the direct manager of the lead name on the nomination
 Winners are selected by cross business line selection committees each
quarter
What You Can Receive
 Nominees: Certificate and pin
 Winners: Additional certificate and pin, a congratulatory meeting with
senior management and a $25 Premiere Choice Award
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Star Team – Nomination Example
Emma and her team really made the recent BLAST covenant enhancement
process a success, and I could not have gotten through the requirements,
testing and process without them. Each team member provided their own
individual support in either walking me through Net Meetings on how to
complete various functions within BLAST, testing functionality and following
up on items that made the difference in sign off. They were all supportive
and a terrific resource on the who, what, when and where of the UAT cycle.
Thank you all for your efforts and willingness to assist. You are truly a star
team!
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The Nomination Game
Objective
After reading the following nomination write ups, identify the appropriate
award type for each.
Reward
Increased understanding of the new AIM award types!
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The Nomination Game
Nomination #1:
Angie, I am nominating you because of what you did to help me today. I
requested your assistance with a pre-approval certificate. Although it was
time for you to go home for the day, you took your time to assist me. You
assisted me with a smile and the extraordinary business partner skills that
you possess. Thank you so much.
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The Nomination Game
Nomination #2:
I appreciate the time you took to review my spreadsheet. After looking at
the data for two days, everything began to look the same. It was nice to
have a fresh pair of eyes to double check my work. I am more confident in
the accuracy of the spreadsheet because of your help.
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The Nomination Game
Nomination #3:
I am nominating Chad for his outstanding performance as a business phone
banker. As a neighbor and team member, I am always overhearing his
incredible customer service. He has all of the determination that a phone
banker needs to be successful. I have learned a lot about what it means to
be a business banker from Chad’s examples. He willingly shares his tips
and advice to help me grow in what I want to do. He even offered to let me
sit and observe some of his calls. Thank you, Chad, for all the ways you
have helped me.
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AIM Website Tour
 In addition to the new award types, the AIM website also has a new
look and new features.
 Let’s take a moment to explore!
• AIM Website: http://bbg.wellsfargo.com/AIM/home.aspx
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Questions
Thank you for taking the time to learn about the new
AIM Recognition Program.
Give the gift of recognition - a few minutes of your time today could
make a big difference tomorrow and in the future!
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Feedback
Please take a moment to complete a short survey
on today’s training.
Also, take this opportunity to request more information on
individual team sessions.
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