SysAid Internal Campaign Strategies:
IT’s That Simple and IT Works!
Aug. 2009
On the Agenda:
•
•
Learn how to promote SysAid internally
o Raise awareness about SysAid
o Show your colleagues how to use it
o Clarify the benefits of an easy yet powerful helpdesk solution
SysAid works for you!
Get started with tips, tricks, and simple tools
o Learn from other success stories worldwide
o Plan your first steps
o Print – right here, right now! – SysAid office decorations
o Present a slide-show to your colleagues … we’ve created it for you!
Objectives:
The goals of the SysAid Internal
Campaign are to:
•
Prepare members of your staff for
a seamless transition to SysAid
•
Promote SysAid usage among all
members of your organization
•
Engage your users for a more
effective and successful SysAid
experience
•
Create an atmosphere of
excitement and enthusiasm
•
Pump up your efforts with fun and
attractive promotional products
Benefits:
The SysAid Internal Campaign will help you:
• Improve your efficiency
• Reduce workload and phone calls and
limit redundancy
• Show your users what you do for them
• Get the appreciation you deserve
Why an Internal Campaign?
Research shows that when all organizational members are involved in change processes, your
chances for success are significantly improved. Although streamlining IT processes can be
challenging, the SysAid Internal Campaign provides immediate results to ensure an effective and
positive SysAid experience in your organization.
What? A SysAid promotion to increase awareness, encourage usage, and create enthusiasm
Who?
Every member of your organization
When? Newcomer? Veteran? Either way - now is the time to take it to the next level
Where? Your organization
Why?
Many reasons!
• The performance of your IT departments depend on a unified commitment to SysAid
• End-users appreciate and trust the IT department when:
o They know their service requests are being handled
o Their problems are taken seriously
o They are kept up-to-date on the status of their requests
How? Read on to learn about …
10 tips for a successful Internal Campaign
Tip #1:
Get your Management on Board
If you are to implement a successful Internal Campaign, you must have the support
of your managers. The earlier the better! What tactics have other IT professionals
found successful?
•
Demonstrate SysAid’s cost-effectiveness
•
Explain how much time SysAid saves
•
Emphasize how SysAid improves the
following:
o Service quality
o Time and project management
o Resource allocation
•
Emphasize the importance of education
for end-users
Tip #2:
Educate Your Colleagues
Download the SysAid presentation for your Internal Campaign!
• Show your users what SysAid is all about
• Brand it: you may add your logo to make it yours
• Customize it as you see fit or simply “plug and play”
The SysAid Revolution is Here!
Your Life Just Got Easier!
Tip #3:
4 Quick Steps to Kick Off Your Campaign
Instead of investing time-consuming energy in office-to-office personal sessions,
create momentum by gathering everyone for a festive event
1.
2.
3.
4.
Jumpstart your campaign with an e-mail
• Send a “Save the Date” message for the SysAid Key Note
• Use SysAid logo and your logo in this e-mail (A designed PDF would be nice)
• Add a screenshot to get them more familiar with SysAid right from the start
Brand your office – Posters, balloons and streamers (Green would do the job!)
Give a Key Note Lecture - Show the presentation, share your insights,
and discuss benefits
Explain the process – Demonstrate how quick and easy SysAid is for everyone
Tip #4:
Add a SysAid Image to Your Email Signature
“I have added a SysAid image and reminder to my signature so that every time
I send an internal email, staff are reminded to use it to submit service requests.”
Cheri Ellis, NWLC
Tip #5:
Make your own SysAid keyboard stickers
Accessing the End-User Portal has never been so intuitive!
Tip #6:
Decorate your office with SysAid Posters –
Print as is or brand them with your own logo!
Printing Files:
Butterfly / Chess/ Coffee / Watermelon
Ice cream / Light Bulb / Umbrella / Flower
Tip #7:
Recognize Your Cooperative Colleagues:
The SysAid Achievement Diploma
When your colleagues use SysAid, thank them for their participation with a bit of
humour. Entered a Service Request? Way to go! Here’s your diploma! Believe it or
not, it works...
“This actually started as a little joke in the IT
department, but it was a huge success for getting
people to report their problems in SysAid instead
of trying to phone or mail first.”
Morten Braüner, IT - SysAid Administrator, Elstock A/S
Use the template on the following slide
to customize your own SysAid
Achievement Diplomas!
Achievement Diploma
This certificate is hereby awarded to
_____________________________________
for excellence in
The submission of a service request via SysAid
Congratulations!
Your company
logo here
______________
Signed
______________
Date
Tip #8:
Keep your Colleagues Informed: Display Stats
Not only will members of your organization stay up-to-date with the performance
of your organization, but they will also learn about the impressive monitoring, analysis,
and tracking tools SysAid has to offer.
“I started to use the Reporting Tool in SysAid
to export data to Excel, and made some
graphs and statistics to hang up”.
Morten Braüner, IT - SysAid Administrator, Elstock A/S
Tip # 9:
Give people what they like:
Internal Campaign Merchandise
To execute a successful Internal Marketing Campaign, create your own promotional
products designed especially for your employees. After all, people love goodies!
Here’s one idea:
Stickers for the screen frame
will help raise your users’
awareness. Go ahead – print
these out!
Tip #10:
Measure the Impact!
With SysAid Internal Campaign, getting results is doable and moreover, measurable!
• An increase in the number of Service Requests indicates that your campaign worked
• See an increase in the number of Service Requests submitted via the End-User Portal
Other Veteran SysAiders Say:
IT’s That Simple and IT Works!
“With my management’s support,
I was able to show how easy SysAid is to use.
The feedback has been absolutely
fantastic – they think it’s an amazing system.”
Sarit Hershkovitz, Help Desk Manager, IT Division,
CBC - Coca-Cola Israel
“After explaining what SysAid does – how it
lets you keep track of service requests, send
an automatic screenshot, document the
problem for further reference, use the
Knowledgebase and so on – users are
motivated to help us in order to help
themselves.
In addition, if a user comes along and tries to
submit a “drive-by” service request, I politely
remind them that we have this superb tool
which they can use for entering such requests.
Our users now use only SysAid to submit
service requests to the IT department.”
Sven Nosse, System Administrator
Ebro Electronic, Germany
Have any success stories?
Feel inspired?
Please share your ideas, suggestions, and
comments. We’d love to hear from you!
Contact us at: marcom@sysaid.com
Thank You and Good Luck!