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Create a Culture of
Greatness
Why we need to invest in our partners.
This power point is to make us understand why we need to
create a culture of greatness where we expect great things to
happen. Imagine Haeger as a big football team. As Jon Gordon
says, you win in the locker room before you win on the field. This
means that we must win at staying positive and being the best at
our job before we can win in the market. Before our company
can hit the numbers we want, we must create a culture of
greatness that empowers our partners to be passionate about
their work and build a solid foundation.
WHAT IS A CULTURE OF GREATNESS ?
A culture of greatness is a place where we expect great things to happen, where we
expect the best of our partners, and where we empower and coach our partners to
be their best.
OPTIMISM
ONE OF THE KEY FEATURES OF A CULTURE OF GREATNESS IS OPTIMISM. WHERE ALL PARTNERS
TEND TO LOOK ON THE MORE FAVORABLE SIDE OF EVENTS AND EXPECT THE MOST
FAVORABLE OUTCOME VERSUS COMPLAINING ABOUT CURRENT ISSUES.
“ Negativity is the biggest problem in
business today.”
PASSION
YOU MUST ALSO HAVE PASSION TO BE THE BEST IN YOUR WORKPLACE. BE WILLING TO OUT
WORK EVERYONE ELSE. SET YOURSELF A GOAL AND ONCE YOU ACHIEVE IT , SET IT HIGHER.
“I
will not be outworked”
-Will Smith
HUMBLE AND HUNGRY
Where do we
?
What tools do we use?
The No Complaining Rule:
There are two kinds of complaining, the first type does not help anyone with anything and only gets people upset. The
second suggests that when people need to complain, they should go to their manager and bring at least two solutions along
with their complaint.
I would like to recommend that we create a complaint form for partners to fill out along with two possible solutions.
These complaint forms should be reviewed monthly and follow-up on the progress should be given monthly.
THERE ARE ALSO MANY BOOKS THAT HELP
These books help in keeping partners motivated. I would suggest we make it mandatory for partners to read or
listen to a book once a month. We should start off with the “No Complaining Rule”. Then, we as leaders, would
talk with our partners each month about the book and what they had learned.
KNOW OUR CURRENT CULTURE
We must build our workplace with people who fit our culture. We need to learn from past experiences
by finding the right characteristics for a specific position. For an example, a service partner must be
willing to travel. A partner in inside sales should be optimistic, cheerful, and helpful. Equally important,
most of the best people in the business are lifelong learners. We need to look at our current partners
and determine if they meet our culture standards and decide if we can get them on the right path or
not.
We should also add in a probationary period for new partners we hire.
CREATE ENGAGED RELATIONSHIPS
Create
engaged
relationships
If we are to create a culture of greatness, we must also create engaged relationships. An
important part of an engaged relationship is to communicate with your partners. Give them
sincere appreciation, tell them thank you often. And we as leaders must communicate every day.
WHAT STOPS YOU FROM COMMUNICATING?
Busyness
Being too busy is one of the
problems that get in the way of
creating relationships
Stress
Stress is another main obstacle in creating
relationships.
How do we overcome
?
If you take
time to build
relationships
you will find
yourself
becoming less
stressed.
When you get
stressed you
go into
survival mode
where you are
not concerned
about anyone
else.
KEY POINTS
1
Create a culture of greatness.
2
3
Improved communication with our partners.
Give partners a way to complain effectively.
4
5
Infuse your
team with
passion!
Create probationary periods for
new hires.
6
Be humble and hungry!
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