“GOOD TO GREAT”
WRITTEN BY JIM COLLINS
Carol Strickland, Dir. Budgets & Planning BA
Dr. Rick Whitfield, Associate Vice Chancellor Finance
2012 UNC Financial Systems Conference
GOOD TO GREAT
by Jim Collins
• What is a Great Organization?
• One that delivers superior performance and makes a
distinctive impact over a long period of time
• What is “Good”?
• An enemy of Great
• Why Try For Great?
• Those that Try For Greatness must understand that it is an intrinsic
process
GREAT
• Does the constant striving for Greatness Ever Exhaust
People or Wear Them Out?
• People in great organizations are energized by the
pursuit.
UNCW Business Affairs (BA)
Our Goals:
We Promise:
• Improve Employee
• To Be Professional
Engagement
• Improve Customer
Service
• Improve Efficiencies
• To Be Collaborative
• To Provide Effective
Solutions
The Three Disciplines
• DISCIPLINE PEOPLE
• DISCIPLINE THOUGHT
• DISCIPLINE ACTION
Disciplined People
Level 5 Leadership
UNCW BA
• Strong ambition, but
• Evaluate if the focus of
ambition is for the
organization not
themselves
individual units are
properly aligned with
UNCW BA goals
DISCIPLINED PEOPLE
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined People
Level 5 Leadership
UNCW BA
• Sets up his/her successor
• Develop competencies in
for even greater success
staff that position the
organization for success
• Commitment to
transparency (information
sharing)
DISCIPLINED PEOPLE
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined People
First Who/ Then What?
UNCW BA
• Get the right people on the
• Use the new employee
bus before you decide
where to drive it
DISCIPLINED PEOPLE
evaluation period as well
as annual performance
evaluation process
• Align the correct
individuals in the proper
positions
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined People
First Who/ Then What?
UNCW BA
• Strong management
• Foster work environments
teams debate vigorously,
then unify behind
decisions
DISCISPLINED PEOPLE
that allow employees to
vigorously debate issues
while abiding by the
Seahawk Respect
Compact
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined Thought
Confront the Brutal
Facts……
Yet never loose faith
• Conduct “root cause”
analysis without blame
DISCISPLINED PEOPLE
UNCW BA
• Establish trust
• Do what you say you are
going to do
• Promote open and honest
dialog
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined Thought
Hedgehog Circles
The intersection
is the Hedgehog
What you can be
best at
Disciplined Thought-UNCW
Student Accounts &
Cashier Office
Purchasing
Best Value
Purchasing
Customer
Service
What can
you be
best at?
Positive Campus
Feedback
Work
effectively
as team
player to
provide
student
account and
cashier
services
Controller Office
Providing student
support, e-commerce
What can
you be
best at?
Budget Office
Excellent
Customer Service
Great Customer
Service
Performing
our
personal
best in
order to win
as a team
Successful
Results
Dashboard
Measurements
Excellent
Customer
Service
What can
you be
best at?
Motivate each
other
Focus on
goals
What can
you be
best at?
Excellent
Customer Service
Disciplined Action
Culture of Discipline
UNCW BA
• Disciplined people take
• Establish training program
disciplined action
• Self-motivators don’t need
managing
for BA Managers
• Provide assistance to
those that need it but don’t
micromanage
DISCISPLINED PEOPLE
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Disciplined Action
Technology Accelerators
UNCW BA
• Should be used as a tool
• Upper management
• Strategically adapt
actively support
implementation
• Ensure complete
understanding of campus
impact
DISCISPLINED PEOPLE
DISCIPLINED THOUGHT
DISCIPLINED ACTION
Build Up… Break Through
Core Values
UNCW BA
• People need to know what
• We promise to:
you stand for…not just
what you are going to do
for them
• Be Professional
• Be Collaborative
• Provide Effective
Solutions
Build Up… Break Through
Flywheel
Effort over time
Consistent Direction
No quick fixes
Build Up… Break Through
UNCW BA
Innovation
Employee Coaching
Measure and Evaluate
Document Incremental
Success
Be Open to New Ideas
Concluding Thoughts
“GOOD TO GREAT”
WRITTEN BY JIM COLLINS
Carol Strickland, Dir. Budgets & Planning BA
Rick Whitfield, Associate Vice Chancellor