ITU Workshop on
“Benchmarking QoS Evaluation of Multimedia
Networks”
(Ouagadougou, Burkina Faso, 18 July 2013)
Proposed QoS Framework for
Broadband Internet Service
Country Case: Mauritius
Roubee GADEVADOO,
Engineer/Licensing Officer,
ICT Authority
rgadevadoo@imail.icta.mu
Ouagadougou, Burkina Faso, 18 July 2013
Presentation Outline
Background
Scope of the QoS Framework for
Broadband Internet
Quarterly Performance Report
Independent Testing Facility
Customer Service Obligations
Conclusion and Recommendations
Ouagadougou, Burkina Faso, 18 July 2013
2
Background
Broadband Internet penetration rate in Mauritius
has increased significantly over the past years.
Currently about 75% of Internet subscribers have
a broadband connection
Ouagadougou, Burkina Faso, 18 July 2013
Background
Growth in Broadband Internet subscriptions: Both
on fixed and mobile networks
Ouagadougou, Burkina Faso, 18 July 2013
Background
Enabling Factors: enabling policies ;
Deployment and enhancement of
broadband networks by operators; higher
speed needs from consumers
One of the salient features of the National
Broadband Policy 2012-2020 for the
Republic of Mauritius, is to ensure the
quality of service of broadband services
from ‘best effort‘ to ‘minimum guaranteed‘
levels
Ouagadougou, Burkina Faso, 18 July 2013
Background
In line with its statutory function, the
ICT Authority is mandated to take
appropriate measures to ensure the
quality of service of Broadband
Internet services
Proposal: QoS Framework for
Broadband Internet Service
Ouagadougou, Burkina Faso, 18 July 2013
Scope of the QoS Framework for
Broadband Internet
Current Situation
Broadband Internet Service is sold by ISPs on
an ‘up-to’ basis
Disparity between the speed advertised by
ISPs and the actual speed achieved by
subscribers
Lack of adequate information-subscribers
cannot make informed choices when entering
into contracts with ISPs
Ouagadougou, Burkina Faso, 18 July 2013
Scope of the QoS Framework for
Broadband Internet
Main Provisions of the QoS Framework
Obligations on ISPs to submit a quarterly
Performance Report
Implementation of an Independent Speed
Testing Facility by regulator
Customer Service obligations on ISPs
Provisions enforced in appropriate
Regulatory Instrument (e.g. Directive)
Ouagadougou, Burkina Faso, 18 July 2013
Quarterly Performance Report
Set of QoS Parameters defined for
the Broadband Internet Service
Target values set
Measurement Methodology defined
Submission by ISPs of Performance
Report based on the above
Performance of ISPs to be published
by the regulator
Ouagadougou, Burkina Faso, 18 July 2013
Quarterly Performance Report
QoS Parameters for Broadband Internet Service
Technical Parameters
Non-Technical Parameters
Service Availability
Service Activation Time
Network Latency - National
- International
Fault Repair Time
Packet Loss
Complaint Resolution Time
Transmission Speed
Bill Correctness Complaint
Bandwidth Utilisation
Passive Data Collection: Based on analysis of flow
of traffic over the network
Ouagadougou, Burkina Faso, 18 July 2013
Quarterly Performance Report
Example: QoS Parameters for Broadband
Internet Service
Service Availability
Definition: Ratio of total time during which the Access
Network, Core Network and the Local and International
Connections are simultaneously available to the subscriber
in a given period of time
Measurement : As per ETSI ES 202 765-4 (2010-10)
Target : Greater than 99.95%
Ouagadougou, Burkina Faso, 18 July 2013
Quarterly Performance Report
Example: QoS Parameters for Broadband
Internet Service
Network Latency
Definition: Indication of the round-trip delay in the
network
Measurement : Ping tests to be done from a user test
point to a server located within the national network (e.g.
at IXP). For international network latency, server located at
a designated international PoP.
Target: less than 300ms (int.)
Ouagadougou, Burkina Faso, 18 July 2013
Quarterly Performance Report
Example: QoS Parameters for Broadband Internet
Service
Data Transmission Speed
Definition: Data transmission rate that is achieved
separately for downloading and uploading specified test
files between a remote web site and a user’s computer
Measurement: Upload and download speeds obtained
from the measurements recorded in SNMP counters that
are maintained by the router(s) located within the core
network of the ISP.
Target: Within the limits of Typical Speed Range
Ouagadougou, Burkina Faso, 18 July 2013
Independent Testing Facility
Independent Speed Testing facility set up
and controlled by the regulator
Ouagadougou, Burkina Faso, 18 July 2013
Independent Testing Facility
Tests done in two domains: national and
international
-For national: Test server directly connected to
the Internet Exchange Point
-For international: Test server connected at
international PoP
Consumer centric: End users carry out
test from their PC
Set up may be used as a monitoring tool
by the regulator
Ouagadougou, Burkina Faso, 18 July 2013
Customer Service Obligations
Set of Customer Service Obligations:
ISPs to state the Typical Speed Range of
Internet package in all advertisements
ISPs to provide information such as Contention
Ratio, Access Line Speed and Capping (if any)
ISPs to provide trial period to subscribers to
verify whether their broadband connection
perform within limits of Typical Speed Range
ISPs to spell out their QoS-related complaints
management process
Ouagadougou, Burkina Faso, 18 July 2013
Conclusions and Recommendations
The QoS framework serves 2 main purposes:
Consumer Protection and Monitoring
QoS framework should achieve the following:
Ensure that broadband Internet subscribers can make
informed choice of their Internet package based on their
individual needs
Ensure that broadband Internet subscribers have access
to comparative information to be able to choose their
preferred service provider
Ensure that broadband subscribers are aware of the
performance and limitations of the Internet package
they are subscribed to
Encourage ISPs to market only Internet package that
they can physically provide
Ensure that the performance of Broadband Internet
service be monitored in a fair and independent way
Ouagadougou, Burkina Faso, 18 July 2013
Conclusions and Recommendations
Way Forward
Consultation with ISPs on the provisions of the
QoS framework
Agree on the Technical set-up and the QoS
software
Enforce the provisions through appropriate
regulatory instruments (Regulations/Directive)
Ouagadougou, Burkina Faso, 18 July 2013