Using the Easy Read Guide
Get the support you want
with the HIQA Standards
Introductions & icebreaker
H.I.Q.A.
Health Information
and Quality Authority
Clare Inclusive
Research Group
Ger
Rob
Minogue
Brian
Hopkins
Hogan
Its
the
law!
All residential services
must register with HIQA.
They
must
meet
standard to register.
the
HIQA have inspectors
who check all the support
services.
If they hear about a big
problem in a service they
may do a special
“triggered” inspection.
You are not being inspected
!
HIQA want to know about
your support service What’s good
and not so good.
When they visit it’s your
time to have your say.
Your support is...
Focused on You
•
...You should get the right support
•
...You should be treated with respect
•
...Get support, choice and control in
decisions about your life
•
...You should get support to manage
money.
Respect & Privacy
Did you know personal information
is kept about you on file?
Do you know who reads your
personal files?
Are you shown where your personal
information is kept safe?
HIQA says you should be told
Relationships
Do you get support to have
friendships and relationships?
Do you feel family and friends are
welcome in your home?
Do you have support to have a
boyfriend or girlfriend... if you
want?
HIQA says you should have.
A Personal Plan
HIQA says you should have a personal plan
This plan should be made by you with
your important people
Who are your important people?
A personal plan says what support you need
What do you get support to do?
A meeting about your plan should
happen once a year at least....
Who decides who should go to that meeting?
Home
HIQA says you should have choice
and privacy in your home
Did you choose where you now live?
Did you choose who you live with?
Do people remove your belongings
without asking?
Do people respect your private life?
Are you told about changes in services?
Safety
HIQA says you should feel safe in your
home
Do you have access to an
independent advocate such as...
The Independent Advocacy Service
Are you informed about your rights.
Where would you go to complain?
Are you involved in important
decisions about your life? Who you
see?
Where you go? Where you
live? Who you live with? Where
you work?
Safe Services are also about
Money...
Do you have support to understand
your money?
Do you have help to manage money?
Do you know what records are kept?
Has how your money is spent been
explained to you?
Health
HIQA says your service should
try to support you to be well.
Do you get support to be healthy?
Do you look after your medication if you
want?
Do you know what side effects your
medication might cause?
Did you choose your own GP?
HIQA says
Work & Training is important
Do you have a work plan or
training plan?
Do you have support to work
or do courses you choose?
Do you get support to enjoy
different things each day?
HIQA says...
Good Support (Paid &
Voluntary)
is very important to people...
What training do staff do and why?
How would you give feedback to
staff?
If staff did something you didn’t like
who would you speak to?
HIQA says
Management is important
Managers should run the service
well, taking care of budgets,
making and carrying out good
plans
They should provide good care
and support to people
They should follow the laws &
government policy
What do you think?
1.You want to spend private time with your boy or girlfriend.
2.You would like to know what’s in your file
3.You would like action taken on your plan
4.You are moving into a new apartment
5.You would like to change your key worker
6.You are concerned about your health
7.You want to make a complaint
8.You want to save for a holiday