Slide 1
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
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Slide 2
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Communication, Culture,
and Work
Chapter Summary
Cultural Diversity and Communication
Organizational Culture
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 3
Cultural Diversity
and Communication
Cultural Differences in International Business
Formality
Social Customs
Styles of Dress
Time
Tolerance for Conflict
Gender Roles
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Cultural Diversity
and Communication
Co-Cultural Dimensions of a Diverse Society
Regional Differences
Ethnicity
Attitudes About Talk
Attitudes Toward Conflict
Self-Disclosure and Candor
Nonverbal Behavior
Disabilities
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Cultural Diversity
and Communication
Fundamental Dimensions of Cultural Diversity
High
Versus Low Context
Individualism and Collectivism
Power Distance
Uncertainty Avoidance
Task Versus Social Orientation
Short- Versus Long-Term Orientation
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Cultural Diversity
and Communication
Questions to Consider When Facing
Diversity and Ethical Issues
How
Is
morally significant is this situation?
there home culture consensus regarding the
issue?
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Cultural Diversity
and Communication
Communicating Across Diversity
Learn
About Different Cultures
View
Diversity as an Opportunity
Don’t
Condescend
Talk
About Differences
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Guidelines for interacting with people who
disabilities
Speak
directly to a person with disabilities
Offer to shake hands
Identify yourself
Offer assistance
Treat adults as adults
The chair is part of the person’s personal body space
Listen attentively
Place yourself at eye level
Tap or wave
Relax
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Organizational Culture
Dimensions of Organizational Culture
 Sociability
 Power Distribution and Job Autonomy
 Degree of Structure
 Achievement Rewards
 Opportunities for Growth
 Tolerance for Risk and Change
 Conflict Tolerance
 Emotional Support
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
IV. One to Ten year plan
Organizational Goals
Where
do you see your company at the end of the year?
Where do you see your company in five years?
Your goal should be a short bulleted list that identifies the
short and long term aspirations of your organization.
Example
Year One:
 Create
and design a business plan that incorporates all facades of the
business
 Fundraise to produce revenue for the building and operating expenses
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.
V. Employment policies

Maternity/paternity/adoption
 Working time and time off
 Equality and diversity
 Health and safety
 Pay
 Bullying and harassment
 Rewards, benefits and expenses
 Discipline/dismissal and grievance
 Measures to improve performance or
manage change

Use of company facilities, eg email,
internet and phone use
 Training and development
 Working for another employer
 Patents and copyrights
 Confidential information
 Whistleblowing/protected
disclosures
 Smoking, drugs and alcohol
http://www.absolutehrsolutions.com/sa
mpleemploymentpolicy.html
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.