Motivational Theories And Their Applications 1 Introduction Motivation is a key concept of leadership and management in nursing. it is used to describe the process of activating human behavior. Understanding motivation begins with understanding of human needs satisfaction. theories of motivation seek to explain and predict behavior, they are based on the relationship of attitudes ,needs and behaviors. 2 HIGH PERFORMANCE EQUATION 3 HIGH PERFORMANCE EQUATION PERFORMANCE = ABILITY + SUPPORT + EFFORT 4 HIGH PERFORMANCE TRIANGLE ABILITY • Recruitment • Selection • Training •Development SUPPORT EFFORT 5 HIGH PERFORMANCE TRIANGLE ABILITY SUPPORT EFFORT • Time • Goals • Resources • Technology • Encouragement 6 HIGH PERFORMANCE TRIANGLE ABILITY SUPPORT EFFORT • Extrinsic Motivation • Intrinsic Motivation 7 What is Motivation? Motivation = The level and direction of EFFORT expended at work. 8 Motivation Motivation: Is a set of forces that energizes, directs, and sustains behavior. 9 Types of Forces 10 Internal Forces : internal forces : are forces that come from the person, the so-called ‘push’ 11 External Forces External forces: are forces that come from the environment that surrounds the person, the so-called ‘PULL OF’ 12 Basic Motivational Concepts Reward : a work outcome of positive value to the individual. Extrinsic rewards—valued outcomes given to someone by another person. Intrinsic rewards—valued outcomes that occur naturally as a person works on a task. 13 Motivation can be: Intrinsic :Relating to the individual him/herself, intangible e.g. sense of achievement, challenge Extrinsic : External to the individual, out of their control e.g. salary, promotion conditions of work 14 Can you put motivation theory in your own words? MAKE A LIST “Why do people do the things they do?” 15 Why People Do the Things They Do? • • • • • Curiosity - desire to learn Food - desire to eat Honor - desire to act morally Rejection - fear of social rejection Exercise - desire for physical activity 16 continued • • • • • Order - desire for organization Independence - desire for autonomy Vengeance - desire to retaliate Social contact - desire for company Family - desire to be with family 17 continued • Aversion - desire to avoid pain • Citizenship - desire to serve public • Power - Desire to influence others • Social prestige - desire for attention Source: Steven Reiss and Susan Havercamp, Psychological Assessment (June, 1998). 18 Motivation Theories Content Theories Process Theories Reinforcement Theory Theory Z : Ouchi 19 Content Theories Focus on what needs a person is trying to satisfy and on what features of the work environment seem to satisfy those needs 20 Types of Content Theories Hierarchy of needs theory (Maslow) ERG theory Two-factor theory Acquired needs theory 21 MASLOW’S MODEL (NEED) SELF-ACTUALIZATION NEEDS EGO & SELF ESTEEM NEEDS SOCIAL & BELONGINGNESS NEEDS SAFETY & SECURITY NEEDS PHYSIOLOGICAL NEEDS 22 Maslow’s Hierarchy of Human Needs • Higher-Order Needs • Self-actualization needs : self-fulfilment; personal development; self-realisation; sense of self-achievement • Esteem Needs: self-worth, self-esteem; respect from others; authority and influence over others 23 Maslow’s Hierarchy of Human Needs • Lower-Order Needs • Social needs: The need to be loved and to love; need to feel wanted and appreciated; • Safety needs: security at home; security of work and wage; comfortable living conditions • Physiological Needs: the need for food, shelter, clothing, heat. 24 Opportunities of Satisfaction in Maslow’s Hierarchy of Human Needs What satisfies higher-order needs? Self-actualization needs Esteem Needs •Creative & challenging work •Participation in decision making •Job flexibility & autonomy •Responsibility of an important job •Promotion to higher job status •Praise & recognition from boss 25 Opportunities of Satisfaction in Maslow’s Hierarchy of Human Needs What satisfies lower-order needs? Social Needs Safety Needs Physiological Needs •Friendly coworkers •Interaction with customers •Pleasant supervisor •Safe Working conditions •Job security •Base compensation & benefits •Rest & refreshment breaks •Physical comfort on the job •Reasonable work hours 26 Alderfer’s ERG Theory • Collapses Maslow’s five need theories into three 1. Existence needs 2. Relatedness needs 3. Growth needs Lower-order needs Higher-order needs 27 1. Existence needs • • Sustaining existence and survival motivates us Correlates with Maslow’s physiological and safety needs 2. Relatedness needs • • We are motivated by our relationships at work with colleagues, boss etc. Corresponds with Maslow’s social needs 3. Growth needs – We are motivated to develop out potential – Corresponds with Maslow’s self-esteem and self-actualisation levels 28 Herzberg’s Two-Factor Principles • Motivators – result in employees either being satisfied or not satisfied – These are the factors which motivate people to work harder • Hygiene factors – result in employees either being dissatisfied or not satisfied but not necessarily motivated – Hygiene factors of themselves do not motivate higher performance but eliminate dissatisfaction 29 Herzberg’s Two-Factor Principles Job Dissatisfaction Influenced by Hygiene Factors Working conditions •Coworker relations •Policies & rules •Supervisor quality •Base wage, salary Job Satisfaction Improving the Motivator factors increases job satisfaction Improving the Hygiene factors decreases Job dissatisfaction Influenced by Motivator Factors •Achievement •Recognition •Responsibility •Work Itself •Advancement •Personal growth 30 McClelland’s Acquired Needs Theory Need for Achievement Desire to do something better or more efficiently, to solve problems, or to master complex tasks. Need for Power Desire to control other persons, to influence their behavior, or to be responsible for other people. Personal power versus social power. Need for Affiliation Desire to establish and maintain friendly and warm relations with other persons. 31 Comparison of Motivation Theories Maslow Alderfer Herzberg Self –Actualization HigherOrder needs Lowerorder needs Achievement Growth Satisfier Factors Esteem Social McClelland Power Relatedness Safety Affiliation Hygiene Factors Existence Physiological 32 Process Theories • Process theories explore why employees choose particular actions to achieve their goals 33 Types of Process Theories Equity Theory Expectancy Theory Goal-Setting Theory 34 Equity Theory – Developed by J. Stacy Adams. – When people believe that they have been treated unfairly in comparison to others, they try to eliminate the discomfort and restore a perceived sense of equity to the situation. • Perceived inequity. • Perceived equity. 35 Expectancy Theory – Developed by Victor Vroom. – Key expectancy theory variables: • Expectancy — belief that working hard will result in desired level of performance. • Instrumentality — belief that successful performance will be followed by rewards. • Valence — value a person assigns to rewards and other work related outcomes. 36 Goal-Setting Theory Properly set and well-managed task goals can be highly motivating. Motivational effects of task goals: • Provide direction to people in their work. • Clarify performance expectations. • Establish a frame of reference for feedback. • Provide a foundation for behavioral self-management 37 How to set goals at work? Set specific goals Set challenging goals Build goal acceptance and commitment Clarify goal priorities Provide feedback on goal accomplishment Reward goal accomplishment 38 14.1 Reinforcement Theory of Motivation Reinforcement theory focuses on the impact of external environmental consequences on behavior. Law of effect — impact of type of consequence on future behavior. 39 Operant conditioning: • Developed by B.F. Skinner. • Applies law of effect to control behavior by manipulating its consequences. 40 Positive reinforcement Positive reinforcement :Is an increase in the likelihood of a behavior due to the addition of a re-enforcer after a behavior. 41 Negative reinforcement • Increases the frequency of a behavior through the contingent removal of an unpleasant consequence. 42 Operant Conditioning Strategies Punishment: Decreases the frequency of a behavior through the contingent presentation of an unpleasant consequence. Extinction: Is the withholding of reinforcement for a previously reinforced behavior in order to eliminate that behavior. Ignored behavior. 43 Motivation Process 1. Need 2. Motivate Content motivation theories Needs hierarchy ERG theory Two-factor theory Manifest needs theory Process motivation theories Expectancy theory Equity theory 3. Behavior Rewards Reinforcement theory 4. Satisfaction or dissatisfaction 44