College of Business Studies
COURSE SYLLABUS
Academic Year 2009 – 2010, Semester - Fall/Winter
1.
COURSE INFORMATION
Operations Management
Course Title:
Course Code:
BMG-307
Course Credit:
3 Credit Hours (3 Hrs Theory and 0 Hrs Lab/Project Work)
Course Pre-requisite(s): BMG 201
Course Co-requisite(s): None
2.
FACULTY INFORMATION
Dr. Mohamed Gamal
Instructor Name:
Office Location:
Room No.206
Office Telephone:
Office Hours:
+971-44200223 Ext. 320
E-mail:
gamal@agu.ac.ae
Course Website:
www.blackboard.agu.ac.ae
3.
COURSE DETAILS
3.1. Course Description
The course has been designed to provide professional understanding and knowledge of operational functions
and includes product/service process, selection and design. Focuses on layout, facility, capacity, material
and inventory management. It explains the concept of quality management.
3.2. Overall Educational Objective
To explain the role of operations management, quality control, logistics management and the relationship
between innovation and competitiveness and the survival of the firm. To highlight the forecasting techniques
necessary before designing or redesigning a product or service.
3.3. Course Learning Outcomes (CLOs)
On successful completion of this course, the student will be able to:
1. Design and construct models for real life problems faced by the firm and to suggest solutions to them.
2. Integrate operational activities of a firm with its overall strategies.
3. Understand techniques and methods of Total Quality Management.
4. Explain and apply the knowledge and methodology in practical field.
5.
4.
TEACHING SCHEDULE
Week
Topic/Material Covered in Class/Lab
Reference in the
Course Assessment
Textbook/
Course Material
5.
Assignment/
1.
Introduction to Operations Management, The Scope of Operations
Management, The Historical Evolution of Management
Chapter-1 in Text Book,
Extra Readings
2.
Competitiveness, Strategy and Productivity, Introduction and role
them in achieving the goals of a firm
Chapter-2 of Text, Extra
Readings and Case studies
on Strategy and Productivity
3.
Forecasting, Features, Elements, Steps in Forecasting process, and
Approaches to Forecasting. Accuracy and control of Forecasts.
Chapter-3 of Text, Cases,
Presentations, Group
discussions
4.
System Design: Products and Service Design, Strategic Capacity
Planning for Products and Services, Process Selection and Facility
Layout.
Chapter-4 of Text Book,
Readings, presentations and
cases from websites.
5.
Design of Work Systems, Location Planning and Analysis.
Chapter-7 of Text Book,
Bring examples Week 1,
Presentations in Class,
of designing
October
printed handouts distribution work systems in 2009
UAE Industry.
6.
Quality Management: The Evolution of Quality Management, The
Foundations of Quality Management, Insights on Quality
Management, Total Quality Management,
Chapter-9 of the Text Book,
Critical Thinking Exercises,
Readings and Presentations
7.
Quality Control: Introduction, Inspection, Process Capability, Key
Terms, Problems and solutions.
Chapter-10 of Text Book
Critical Thinking Exercises,
Presentations, discussion on
Business Strategies
8.
Supply Chain Management: Introduction, The Need for Supply
Chain Management, Benefits of Effective Supply Chain
Management, Elements of Supply Chain Management, Logistics,
Creating an Effective Supply Chain, Purchasing.
Chapter-11 of Text Book,
Case Analysis in the Class,
Presentations and readings
9.
Inventory Management and Scheduling: The Nature and
Importance of Inventories, Requirements for Effective Inventory
Management, Economic Order Quantity, Models.
Chapter-12 of Text Book,
Readings, Presentations and
Group Discussions.
10.
. Aggregate Planning: Capacity, Meeting uneven demand,
Techniques for Aggregate Planning, Aggregate planning in
Services, Master Scheduling.
Chapter-13 of Text Book,
Presentations, readings and
exercises.
11.
.MRP and ERP, An Overview, MRP Inputs, MRP Processing, MRP Chapter-14 of Text Book,
.
Outputs, MRP in Services, Benefits and requirements of MRP,
Case Analysis, Presentations
Capacity Requirements Planning, ERP.
and readings
12.
JIT and Lean Operations: Introduction, Supporting Goals, Building
Blocks, JIT in Services.
Chapter-15 of the Text
Book, Readings and
Presentations
13.
Scheduling: Scheduling Operations, Scheduling in Low Volume
Systems, Scheduling Services, Problems and Solutions.
Chapter-16 of the Text
Book, Case Analysis and
Presentations.
14.
Project Management: Behavioural Aspects of Project Management, Chapter-17 of the Text
Project Life Cycle, Work Breakdown Structure, Planning and
Book, Presentations,
Scheduling with Gantt Charts, PERT and CPM.
examples of projects and
discussions.
15.
Revision, problems and solutions.
Brief Summary of the
Course
List various
categories of
products and
services
Due Date
Week 2,
September
2009
Forecasting
Week 4,
about a specific September,
industry in
2009
UAE
Case studies on Week 3,
Quality Control October
2009
Cases of
successful
Supply Chains
in Gulf States.
.Case analysis
of Companies
using JIT.
Week 1,
November
2009
Week 3,
November
2009
Inviting
opinions of the
students about
teaching
methods used
TEACHING PEDAGOGY
CST-V1-03 © IRE, AGU 2009
Page 2 of 6
Session will comprise weekly lectures supported by seminars, case studies, and experimental exercises. It is
must for the students to come prepared in advance for the lecture sessions as the emphasis will be on group
activity. Students will be told in anticipation for the next lecture session.
6.
TEXT/REFERENCE BOOK/COURSE MATERIAL
a. Text Book: Stevenson: OPERATIONS MANAGEMENT:(2007) International Student Edition with
Global Readings. McGraw-Hill International Edition, New York, USA.
b. Reference Books: Jay Heizer, Barry Render: PRINCIPLES OF OPERATIONS MANAGEMENT: 7th
edition (2008). Pearson International, New Jersey, USA.
c. Websites: www.allbusiness.com, www.brint.com, www.bnet.com, www.caseplace.org
d.
7.
LEARNING RESOURCES
Standard IT software to be used in class. PPT,s the main source. Other software will be used as needed.
8.
COURSE ASSESSMENT AND EVALUATION
The student's performance will be assessed through a number of evaluation methods that include
class/homework, assignments, projects, class tests/quizzes/exams, practical/laboratory/field work, and the
semester-end examinations. The distribution of marks/weightage for various assessment components will be
as under:
Weight
CLO-1
CLO-2
Quiz
10%
X
X
Class test
20%
X
X
X
Projects and Assignments
30%
X
X
Semester-end final examination
40%
X
X
Assessment Tool/Component
CLO-3
CLO-4
CLO-5
X
X
X
X
X
X
9.
COURSE REQUIREMENTS AND POLICIES
The students are required to fully understand and observe the following policies of the university.
9.1. Attendance Policy
AGU students are required to attend and participate fully in the classes, laboratories, workshops and other
sessions scheduled for their respective course(s). The students should avoid being late in the classes as four
occasions of lateness will be counted as one absence in the course. In accordance with the University’s
Attendance Policy, the instructor shall enforce the following penalties in case a student misses his/her
classes frequently.
Number of Absences
Penalty
5 % of the total number of classes in the semester
(without a legitimate reason)
15 % of the total number of classes in the semester
(without a legitimate reason)
25 % of the total number of classes in the semester
(for any reason)
Documented Verbal Warning
Written Warning
Withdrawal Fail “WF Grade”
In case the students miss a class, they are responsible to complete any missing assignment or task assigned
during that particular class with the permission of their instructor(s). The students are also required to
explain the reason for missing a particular class. In case, a student shows a lack of interest in participation
the instructor may refer the student to his/her academic advisor. The students must also read and
comprehend the “Attendance Policy” (Student Handbook 2008-2009, Section 2.20, Page 25) which is published
in the Student Handbook 2008-2009.
9.2. Academic Integrity Policy
CST-V1-03 © IRE, AGU 2009
Page 3 of 6
AGU is committed to enforce strict code of academic integrity in its academic pursuits. The academic
integrity code of the university prohibits all forms of academic dishonesty that include cheating and
plagiarism and applies to all courses, assignments, projects reports/dissertations or exams completed by its
students. The University does not tolerate any violation of academic misconduct and shall impose a strict
system of penalties. The details of these penalties are given below:
Nature of Misconduct
Offence
Actions/Penalties
For an instance of cheating or
plagiarism in the class tasks
(such as assignment, project,
essay, lab report, etc.)
First
Give a verbal warning telling the consequences of repeating the offence and ask the student
to either complete the same task again or re-submit another assignment with some changes
in the questions or nature of the required work
Second
1. Award ZERO CREDIT (0 mark) in this particular course task and assign extra work if
appropriate (such extra work does not make up for the 0 on this course element) and
refer this student to the Head/College Dean
2. The HOD/College Dean will counsel the student and issue a written warning
1. Award 0 marks in the task and refer this matter to the Head/College Dean who will
impose a penalty of 5 marks reduction in the final course grade or refer this matter to the
Academic Honesty and Integrity Committee for further consideration and action.
2. Academic Honesty and Integrity Committee may award an “F” grade for repeat
offenders
1. Award 0 marks in the test/quiz/exam and refer this student to the Head/College Dean
2. The HOD/Dean will counsel the student and issue a written warning
Third
For an instance of cheating in
the class test/quiz/exam (this
includes the possession and use
of unauthorized material or aid)
First
For an instance of cheating in
the semester-end or final
examination (this includes the
possession and use of
unauthorized material or aid or
any violation of exam
regulations)
First
Second
Second
1. Award 0 marks in the test/quiz/exam and refer this matter to the Head/College Dean who
may impose an additional penalty of reducing 5 marks in the final grade of this course
or refer this matter to the Academic Honesty and Integrity Committee for further
consideration and action
2. Academic Honesty and Integrity Committee may award an “F” grade for repeated
offenders
Impose a penalty of “F” grade in that course and suspension from the university for one
semester
Second
Expulsion from the University
The students must also read and comprehend the “Academic Integrity Code” (Student Handbook 2008-2009,
Section 2.21, Page 25) and “Examination Rules” (Student Handbook 2008-2009, Section 2.24, Page 29) of
the University which are published in the Student Handbook 2008-2009.
9.3. Grading System
The University uses the relative grading system which is based on a four-point scale. An overall grade will
be assigned on the following grading scale.
Description
Excellent
Very Good
(high)
Very
Good
Good
(high)
Good
Fair
Fair
Fail
Withdrawal
Failure
Letter
Code
A
B+
B
C+
C
D+
D
F
WF
Points
4
3.5
3
2.5
2
1.5
1
0
0
The academic performance in any semester is indicated by the Grade Point Average (GPA). The GPA is
calculated as follows:
GPA = Total Credit Points in a semester ÷ Total Credit Hours in a semester
The overall academic performance in all semesters is given by the Cumulative Grade Point Average
(CGPA). This CGPA is calculated as follows:
CGPA = Overall Total Credit Points ÷ Overall Credit Hours
CST-V1-03 © IRE, AGU 2009
Page 4 of 6
The students must also read and comprehend the “Grading System” (Student Handbook 2008-2009, Section
2.14, Page 17) of the University which is published in the Student Handbook 2008-2009.
CST-V1-03 © IRE, AGU 2009
Page 5 of 6
10. VERIFICATION
(i) I verify that the content of this document are correct and up-to-date.
__________________
___________________________
Instructor’s Name and Signature
Date
(ii) I have reviewed this course syllabus and state that it complies with AGU policies and guidelines.
__________________
_________________________________
Dean/Deputy Dean’s Name and Signature
Date
Note: This page of the course syllabus is only for the purpose of documentation and therefore it should not
be distributed to the students.
CST-V1-03 © IRE, AGU 2009
Page 6 of 6