Gold Key/Professional Hospitality Resources
Hotels, Resorts and Restaurants
313 Laskin Road, Suite 103
Virginia Beach, VA 23451
www.phrinc.com
Employer/Housing/Area Description:
Gold Key/PHR hotels and Resorts is a locally owned company that has been a leader
in the Virginia Beach hospitality industry since it was founded in 1984. The
company has over 1,500 employees, and is the largest employer at the Oceanfront
and is the 5th largest employer in Virginia Beach. With 10 award winning hotels and
resorts and 11 great restaurants, this is the premier company to work for during the
spring and summer (busy) months. The company ‘s management team appreciates
its hard working employees and invites you to become one of them!
All work sites and most student housing options are located in the resort area,
within walking or biking distance of each other. The company does not provide
housing but InterExchange will help pre-arrange housing for J1 students. The
average cost is $95 per week with a $150 reservation deposit. A public
transportation system is available – it runs within the resort area (buses and
trolleys) and also connects to many nearby cities and cultural attractions.
All of the hotels, resorts and restaurants that are part of the Gold Key/PHR company
are located at the oceanfront, where there are miles of white sandy beaches, sports
and outdoor recreation facilities, amusement parks, retail shopping, cultural events,
music festivals and family-oriented activities all spring and summer long. In
addition, the Virginia Beach International Student Outreach Program is a great
resource for J1 students. With a goal of making life in Virginia Beach as safe, happy,
and fun as possible for J1 students, this community-based group plans and
coordinates fun events and cultural activities for international students throughout
the spring and summer months. www.vbisop.org
Uniform/Dress Code for all positions at Gold Key/PHR:
-2 uniforms and a nametag will be provided free of charge (except dishwashers)
-Employees must purchase and wear black, non-slip shoes
-Employees may not have visible tattoos
-Male employees may not have piercings
-Females employees may wear 2 earrings in the earlobe only
-Employees cannot have outlandish hair colors, cuts, or styles
-Employees may not wear excessive or dangling jewelry that could pose a safety or
sanitation hazard
-Uniforms must be neat, clean, and fit properly
Work Dates: Must begin between 6/5/2015 and 6/10/2015.
Must end between 9/14/2015 and 9/30/2015.
Gold Key/Professional Hospitality Resources, page 2
PLEASE NOTE: It is imperative that applicants for the Gold Key/PHR positions stay
at their jobs until at least September 14, 2015. Employees who work until the end of
their work contract date are eligible for an end of season bonus based on total
number of hours worked over the course of the summer.
Beach Quarters Resort
www.beachquartersresort.com
Junior Specialist (Housekeeping)
Public Area Attendant
Houseperson
14 positions
1 position
2 openings
Ocean Beach Club/Oceanaire
www.vacationrentalsvabeach.com/oceanaire.com
Junior Specialist (Housekeeping) 20 positions
Houseperson
3 positions
Public Area Attendant
3 positions
Boardwalk Resort
www.vacationrentalsvabeach/boardwalkresort
Junior Specialist (Housekeeping) 3 positions
Turtle Cay
www.vacationrentalsvabeach/turtlecay
Junior Specialist (Housekeeping) 8 positions
Hilton Virginia Beach Oceanfront
www.hiltonvb.com
Room Attendant (Housekeeping) 24 positions
Hilton Garden Inn
www.hiltongardeninnvirginiabeach.com
Room Attendant (Housekeeping) 8 positions
Dishwasher
2 positions
Ramada Inn on the Beach
www.virginiabeachramada.com
Room Attendant
5 positions
Catch 31 (Hilton)
www.catch31.com
Server Assistant
5 positions
Gold Key/Professional Hospitality Resources, page 3
Tortugas (Hilton Garden Inn)
www.vacationrentalsvabeach/oceanbeachclub
Server Assistant
4 positions
Dishwasher
5 positions
Salacia (Hilton)
www.hiltonvb.com
Server Assistant
1 position
Big Italy
www.phrinc.com
Server Assistant
5 positions
Mahi Mah’s (Ramada)
www.mahimahs.com
Dishwasher
Prep Cook
3 positions
1 position
PLEASE NOTE: It is imperative that applicants for the Gold Key/PHR positions stay
at their jobs until at least September 14, 2015. Employees who work until the end of
their work contract date are eligible for an end of season bonus based on total
number of hours worked over the course of the summer.
Gold Key/Professional Hospitality Resources, page 4
Job Type:
English Requirement:
Salary Per Hour:
Hours Per Week:
Room Attendant
Intermediate
$ 8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
32 hours per week minimum: overtime is possible.
Job Description:
Room Attendants work to clean guest rooms and stock them with the appropriate
supplies in the prescribed manner and while following all safety and security
regulations and procedures. Room Attendants are expected to:
1. Greet guests and welcome them to the hotel.
2. Retrieve, stock, restock, and store the housekeeping cart according to
prescribed procedures and regulations.
3. Receive assigned section, keys, supplies, and priority room requests from the
Housekeeping Supervisor. Turn in all items at the end of the shift.
4. Respond to guest requests and report any guest issues in a hospitable
manner to ensure guest satisfaction.
5. Report any missing articles, damage, or mechanical problems to the
Housekeeping Supervisor and turn in any items that a guest may have left in
a room.
6. Vacuum the carpet in the guest room and hallway as needed, clean all
windows and balconies.
7. Clean guest rooms and thoroughly and stock with the appropriate supplies.
8. Use the correct cleaning chemicals for all surfaces, empty trash containers
and ashtrays, and bring any room service trays to the service elevator
landing.
9. Remove all used terry products and replace with clean products. Remove
soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sink, toilet,
shower, and floor.
10. Remove used bed linen and replace according to hotel standards. Replace
closet amenities. Dust all pictures, mirrors, furniture, and clean all lamps and
light switches.
11. Ensure the presence of all printed collateral and ensure that it is in good
condition.
12. Update the statuses of cleaned rooms via telephone and/or assignment sheet.
13. Coordinate with the Housekeeping Supervisor on work priorities and assist
when needed.
Gold Key/Professional Hospitality Resources, page 5
Job Type:
English Requirement:
Salary Per Hour:
Hours Per Week:
Work Description
Server Assistant
Advanced
$7.25 during training, then $3.50 plus tipshare (never to
go below $7.25).
32 hours per week minimum; overtime is possible.
1. Accomplish assigned daily tasks and duties designated by management.
2. Take plates, utensils, and drinkware to the kitchen to be washed.
3. Maintain the cleanliness of the restaurant throughout the shift, especially during
peak hours.
4. Maintain station cleanliness and organization throughout the shift.
5. Compete all assigned opening, running, and closing sidework.
6. Ensure proper placement of table sets, silverware, and tables.
7. Inspect all table sets, tabletops, floors, and chairs to ensure fulfillment of company
standards of cleanliness.
8. Maintain communication between the host stand and servers to maintain the
accuracy of the restaurant’s wait times.
9. Reset tables in a quick and efficient manner to reduce the turnaround time of each
table.
10. Maintain the cleanliness of the chemical closet, brooms, dustpans, and mops.
11. Assist servers as needed (filling diners’ water glasses, helping carry food to tables,
restocking items such as utensils and napkins).
12. Help keep the restaurant a safe working environment for guests and associates.
13. Complete other duties as assigned.
Gold Key/Professional Hospitality Resources, page 6
Job Type:
English Requirement:
Salary Per Hour:
Junior Specialist
Intermediate
$ 8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
Work Description
Junior Specialists work in a team to clean and maintain guest rooms and/or public
hallway areas. Areas that are typically assigned include: bedrooms, toilet/shower
areas, kitchens, living areas, fireplaces, and decks/porches.
1. Receive assigned section, keys, supplies, and priority room requests from Senior
Team Leader.
2. Clean guest rooms and stock with appropriate supplies in the prescribed manner
while following safety and security procedures and the direction of the Senior Team
Leader.
3. Retrieve, stock, restock, and store the housekeeping cart according to prescribed
housekeeping, safety, and security procedures and regulations.
4. Use correct cleaning chemicals for designated surfaces, empty trash containers
and ashtrays, and bring any room service trays to service elevator landing.
5. Remove all dirty terry products and replace with clean products. Remove soil,
dirt, soap buildup, and hair from bathroom mirrors, vanities, sinks, toilets, showers,
and floors.
6. Remove dirty bed linens and replace according to resort standards. Replace closet
amenities, dust pictures, mirrors, and furniture, and clean all lamps and light
switches.
7. Replace facial and toilet tissue, as well as other bathroom amenities in correct
amounts and locations.
8. Ensure the presence of all printed collateral; making sure it is in good condition.
9. Vacuum carpet in guest room and clean windows and balcony.
10. Update statuses of rooms cleaned via telephone and/or assignment sheet.
11. Respond to guest requests and report guest issues and complaints in a
hospitable manner to ensure guest satisfaction.
12. Report any missing articles, damage, or mechanical problems to the
Housekeeping Supervisor and turn in any articles that have been left in a room.
13. Coordinate with the Housekeeping Supervisor on work priorities and assist
when needed.
14. Turn in keys and unused supplies at the end of the shift.
15. Successfully complete other duties as assigned.
Gold Key/Professional Hospitality Resources, page 7
Job Type:
English Requirement:
Salary Per Hour:
Houseperson
Intermediate
$ 8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
Work Description
1. Maintains designated floors according to hotel’s standards of cleanliness.
2. General removal of trash and debris from floors.
3. Maintains vending areas (sweep, mop, wipe ice machines and doors).
4. Maintains service landings, stairwells, and storage closets.
5. Removes debris from stairwells or elevator tracks maintaining a clean
appearance.
6. Dusts and cleans all furniture in designated areas as well as floors.
7. Dusts pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents &
lamps in designated areas.
8. Removes dirt, smudges, and grease from doors/doorframes.
9. Restocks supply items in designated closets and storage areas.
10. Stocks housekeeping carts with linen and supplies.
11. Clears linen chute & maintains flow.
12. Responds to guest and management requests and reports guest issues and
complaints in a hospitable manner to ensure guest satisfaction.
13. Makes up cribs & rollaway beds when needed.
14. Reports any missing articles, damage, or mechanical problems to the
Supervisor or Manager.
15. Turns in articles left in room to a Manager.
16. Exceeds guest expectations at all times.
Gold Key/Professional Hospitality Resources, page 8
Job Type:
English Requirement:
Salary Per Hour:
Public Area Attendant
Intermediate
$ 8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
Work Description
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Cleans designated areas in the prescribed manner while following safety and
security procedures.
Polishes furniture and lamps, inspecting proper working condition of items.
Cleans with proper chemicals and tools, inspecting all furniture for tears, rips, and
stains.
Removes debris from designated public areas including emptying garbage
containers, ash urns and trays.
Dusts pictures, frames, mirrors and remove dust, dirt, and smudges from
baseboards, doors, and doorframes.
Ensures all telephones are clean and in working order.
Uses designated chemicals, supplies, and equipment to clean various floor surfaces,
removing soil and dirt.
Replaces hand towels, soaps, and facial and toilet tissues in public restrooms.
Responds to guest requests and reports any guest issues in a professional and
efficient manner to Management.
Maintains associate restrooms ensuring sinks, mirrors, and bathroom stalls are at
the highest standard of cleanliness and that all garbage is properly disposed of.
Restocks supplies in designated public and storage areas.
Receives assignments, keys, communication devices, and supplies from
Housekeeping Supervisor. Turns in keys and communication devices at end of shift.
Reports any missing articles, damage, or mechanical problems to the Housekeeping
Supervisor and turns in articles left in room.
Coordinates with Housekeeper Supervisor on work priorities and provides
assistance when needed.
Gold Key/Professional Hospitality Resources, page 9
Job Type:
English Requirement:
Salary Per Hour:
Dishwasher
Intermediate
$8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
Job Description:
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Operate dishwashing machine and maintain organization by proper rack stacking
and silver presoaking.
Empty all trashcans over 3/4 full at end of shift, wash out and return to kitchen.
Keep floors clean and dry by sweeping, mopping, and picking up wet spills
immediately.
Assist the Public Area Attendants whenever necessary as directed by a supervisor.
Maintain floors and dishes to ensure that the highest quality standards are
consistently maintained.
Interact with fellow associates in a courteous and professional manner.
Possess full knowledge of all matters relating to proper cleaning techniques.
Provide guest services in a highly professional manner exceeding guest expectations
at all times.
Clean walls, tables, racks sinks, floor mats and disposal area. Polish stainless steel.
Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling
vents, according to schedule or as specified by lead steward.
Maintain mop station with 2 mops/buckets, 2 brooms, and proper cleaning
solutions.
Establish and maintain a high standard of cleanliness and sanitation in all food
service outlets in the hotel.
Perform routine maintenance and cleaning inspections on dish room equipment to
include but not limited to carts and fixtures in assigned areas in accordance with
Department S.O.P.s and work practices.
Attend and participate in all appropriate and/or mandatory meetings and ongoing
training sessions.
Inspect and evaluate physical condition of equipment daily for cleanliness. Report
any necessary repairs to your immediate supervisor.
Compliance with company policies to include: following daily and weekly cleaning
checklists and documented standards of cleanliness and organization.
Maintain a high level of the sanitation and safety standards through weekly
inspections.
Possess full knowledge of all matters relating to proper cleaning techniques.
Efficiently distribute all supplies and equipment to all food and beverage outlets.
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Perform special cleaning projects as assigned.
Special Uniform/Dress Code: Students must purchase and wear black pants and
black socks; shirts/chef jackets and hats will be provided by the restaurant
Gold Key/Professional Hospitality Resources, page 10
Job Type:
English Requirement:
Salary Per Hour:
Prep Cook
Intermediate
$8.25 per hour
Students who stay until contract end date are eligible
for an end of season bonus (based on total number of
hours worked).
Work Description:
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Accomplish daily assignment of duties in designated kitchen areas to the quality
standards of the hotel through a daily prep and closing checklists.
Assist the Public Area Attendants whenever necessary as directed by a supervisor.
Maintain floors and dishes to ensure that the highest quality standards are
consistently maintained.
Interact with fellow associates in a courteous and professional manner.
Possess full knowledge of all matters relating to proper cleaning techniques.
Provide guest services in a highly professional manner exceeding guest expectations
at all times.
Report unsafe work conditions/practices and safety/security violations in
accordance with Company policy.
Greet and interact with the guest in a friendly and professional manner creating the
“WOW” experience.
Perform routine maintenance and cleaning on kitchen equipment to include but not
limited to carts and fixtures in assigned areas in accordance with Department S.O.P.s
and work practices.
Inspect and evaluate physical condition of equipment daily for cleanliness. Report
any necessary repairs to your immediate supervisor.
Acknowledge, understand and comply with all Company/franchise policy,
procedures and work practices.
Attend and participate in all appropriate and/or mandatory meetings and on-going
training sessions.
Stay aware of Company/hotel/franchise information and changes.
Maintain food & cleanliness standards to ensure that the highest quality products
are consistently maintained.
Manage time & station productivity according to the volume of business in assigned
stations.
Effectively set-up & produce a quality product from all stations in a manner
adhering to health department & company standards.
Possess the ability to work in high-stress & fast-paced environment.
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Function safely & efficiently under extreme kitchen heat conditions.
Successfully complete all other duties as assigned.