Housekeeping Management
10.2: Planning
Tools for Planning
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Area inventory lists
Frequency schedules
Performance standards
Productivity standards
Inventory levels
Area Inventory Lists
• Contain all the items within each area that
need housekeeping’s attention
• Usually long and detailed
• Needs to be a separate inventory list for
each type of guestroom
• Items in the list should be in the sequence
in which room attendants will clean them
and supervisors will inspect them
Frequency Schedule
• Show how often each item on the
inventory list must be cleaned or
maintained
• Items that must be cleaned daily or weekly
become part of the routine cleaning cycle
• Items that are not cleaned or maintained
as frequently become a part of the deep
cleaning program
Performance Standards
• State what must be done and how it must be
done
• Help ensure that all employees do their jobs
consistently
• Need to be properly developed, effectively
communicated, and consistently managed
• to properly develop a standard, managers gain
consensus from the people who perform the
tasks
• To effectively manage standards, there must be
an inspection program and periodic performance
evaluations
Productivity Standards Affect on
Housekeeping Planning
• They determine how much work needs to be
done while performance standards state how
well it should be done
• Productivity standards vary among hotels. They
are typically expressed as how many times the
task can be performed in a standard work shift.
• To establish standard – EH needs to learn how
long it takes an employee to perform each of the
major tasks on the cleaning frequency schedule.
• Performance and productivity standards must be
balanced so that labour costs are not too high
but all of the work meets quality standards.
Wasted Time Activity
• Walk around the school once.
• Represents how long it might take for a guestroom
attendant to walk from one of the guestrooms to the
supply room.
• Determine average for class.
• Multiply that number by 18.
• If guestroom attendants were to pick up supplies only 3
times in a shift, that is how much time it would cost them
each week.
• Divide that time by 60 (determining the number of hours
wasted each week) and multiply it by $8.50. This is how
much money it might cost a hotel.
Assignments
• AYL 10.2
• Workbook 10.2