Sectors of the Tourism Industry
Attraction,
Leisure &
Gaming
Sector
Attraction
Theme parks
Museums
Beaches
Casinos
Hospitality &
Catering Sector
Accommodation
Hotels
Guest Houses
B&B
Farm houses
Apartments
Time share
Caravans
Camping
House boats
Self catering
Travel
Transport
Travel
Organiser
Destination
Organiser
Sector
Commercial
And
Industrial
Sector
Transport
Airlines
Cruise liners
Railways
Bus operators
Car rental
Souvenir shops
Restaurants
Manufactures
Informal
businesses
Art& craft
shops
Florists
Security
companies
Support
Service Sector
Travel guides
Travel
insurance
Banking
Travel press:
menus/
brochures
Attraction,
Leisure &
Gaming
Sector
Hospitality &
Catering Sector
Social
Game lodges
Heritage sites
Conference
Cultural
centres
destinations Catering
Conservation
Restaurants
Wild life parks
Shebeens
Botanical
Fast food outlets
gardens
Mountains
Waterfalls
Sport &
creation
Sporting
events
The difference between service and facilities:
Service: Functions offered by staff to make the tourists stay easier –
laundry service, shuttle service
Facilities: Extras provided to the tourists – swimming pool. Gym, spa,
gift shop, DSTV
Shuttle service: Transport provide by accommodation establishment
to and from the airport
Self-catering accommodation: Accommodation with a built in
kitchen, guests supply and cook their own food
Advantages of using a self-catering establishment:
Can prepare your own food
Decide on your own eating times’
Cheaper than eating out at restaurants
Disadvantages of using a self-catering establishment:
Need to take some of your own kitchen utensils
May need to pay for help to clean up or do it yourself
It feels as if you are not on holiday
Why the grading system is important to the travel agent
and tourist
It influences the price that an establishment can ask
The tourist can budget
The travel agent can match the budget of the tourist
Reasons why tourist wants certain technology in their
rooms: Helps to make their stay more pleasant - TV and
DVD
It helps them to keep in touch with home and work –
internet, wireless networks
Information a tourist can access using VDA in the hotel
room: Information about hotel facilities, menus, nearby
attractions, weather forecasts, hotel bill, wake-up calls
The Accommodation Sector
Accommodation
The Tourism Grading Council of South Africa
(TGCSA) rate establishments according to service
excellence.
The meaning of the stars: Star grading applies to
both serviced and self-catering establishments.
Benefits: Offers consumer confidence
May use grading star in all marketing material
Gets a free listing on the TGSA website
Grading is a constant quality control
ONE *
This means fair to good (acceptable/modest) quality in
the overall standard of furnishings, service and guest
care. It is clean, comfortable and functional
accommodation. Offers continental breakfast. Soap
and bath towel in room
TWO **
There is a good quality in the overall standard of
furnishings, service and guest care. Offers continental
breakfast and a limited variety of cooked foods. Soap,
hand and bath towel in room.
THREE ***
There is very good quality in the overall standard of
furnishings, service and guest care. Breakfast with
extensive of variety. Shower gel, shampoo, wrapped
soap, hand and bath towel. Additional furniture
such as a desk, room is more spacious
FOUR ****
There is superior (excellent) comfort and quality with
a high standard of furnishing, service and guest care.
Fully cooked breakfast or buffet on offer. Bedrooms
must have a working area with a desk. 18 hours of
room service must be available. Shampoo,
conditioner, shower gel, wrapped soap. Body lotion,
shower cap, all towels and face cloth
FIVE *****
This means exceptional quality and luxurious
accommodation (matching best international standards)
with the highest standard of furnishings, flawless service
and guest care.
24 hour room service. Fully cooked breakfast served all
day.
Bedrooms must have a working area with a desk. 18 hours
of room service must be available.
Gowns, slippers, shampoo, conditioner, shower gel,
wrapped soap. Body lotion, shower cap, all towels and face
cloth.
Shopping and spa facilities, gym, internet and fax facilities
Terminology used in accommodation sector
In peak season: Busiest time of the year, usually during school
holidays, rates are higher
Off Peak season: A time of year when business is slow and
rates are lowest
Weekend rate: Rates are higher on Fridays and Saturdays
Midweek: Rates are lower from Sundays to Thursdays
En suite: Room with a bathroom attached to the room
PPPN: Rates are per person per night
PPS: Per person sharing
Fully inclusive: All the facilities and services included in
the price.
Single supplement: A fee charged to people who are
travelling alone
B&B: Rates are for bed and breakfast
DBB: Rates are for dinner, bed and breakfast
Deluxe :A room of the highest quality
Twin: Room with two single beds for two people
Upgrade: To move to a higher standard of accommodation
Double room: Hotel room with two double beds
Twin room: A room with a pair of single beds for 2
persons.
Room service: is a service in a hotel by which meals or
drinks are provided for guests in their rooms.
Buffet: a meal where guests serve themselves from a
variety of dishes set out on a table or sideboard
A la carte: Indicates that each dish ordered will have a
separate price
English Breakfast: A substantial breakfast of eggs, ham or
bacon, toast, and cereal and tea/coffee
Continental Breakfast: A light breakfast, typically
consisting of coffee and rolls with butter and jam.
Penthouse: An apartment on the top floor of a tall
building, luxuriously fitted and fine views
Technology in hotel rooms
Electronic safe
Wake-up calls: Same as an alarm but by telephone
Electronic key cards: similar to ATM cards -- they have an
attached magnetic strip that is coded by the check-in
computer and read by the lock on the hotel room door
Virtual Desk Top Access – interactive TV, allows
ordering from restaurants, movies on demand and pay
hotel bill
Technology for work: TV access, internet, email, Wi-Fi
(wireless local area network: a local area network that uses
high frequency radio signals to transmit and receive data over
distances of a few hundred feet), international multi-power
plugs
Technology for comfort: Sensors to control preset lighting
and room temperature, heated towel rails, extractor fans,
remote control TV. Air conditioner
Technology for entertainment: Movies, videos, DVDs.
Internet, music, paid satellite channels
Technology for environmental responsibility: Energy saving
lights, digital temperature controlled showers
Facilities at Accommodation Establishments
Fax and internet
Mini fridge
Coffee/tea
Laundry
Toiletries/hairdryers/saving mirrors
Valuables safe
Telephone
Daily newspapers
Private patio/private court yard/balconies
Braai/barbeque
Swimming pool
Serviced daily
Conference rooms
Baby sitting service
Shuttle service
Wheelchair friendly
Food and Beverage Establishments
Full service Restaurant: Offers fine dining with wide selection of
food and table service
Coffee shop: Serves primarily coffee or other hot beverages, can
serve a variety of confectionary
Fast food outlet: fast food, limited menu, minimal table service,
usually part of a franchise
Pub: Business with a bar, licensed for the sale and consumption of
alcoholic drinks, often also providing light meals
Shebeen: An unlicensed establishment or private house selling
mostly beer and ales. Located in townships. They may sell basic
food
The difference between a pub and a bar
Bar
Sells a wide selection of
alcoholic beverages and soft
drinks.
Located in cities and get very
crowded at peak times
Also offer other forms of
entertainment such as
dancing
Very seldom serves food and
if they do then menu is
limited
Pub
Sells soft drinks and limited
variety of alcoholic beverages
such as beer and wine.
Located in local areas and
towns
Plays ambient music in the
background
Serves food such as snacks or
platters
Street Market: Outdoor market held in on a particular day
of the week, also called a flea market, sells various
products , can include food
Ice-cream stores: sells only one type of dessert food.
Includes various flavours of ice creams, waffles, pancakes –
Milky Lane