Organize for Success
IST Organization Design
January, 2013
MALCOLM BERNSTEIN CONSULTING
Page 1
Meeting Objectives
• Provide an overview of the Organize for Success
Project:
– Project objectives, scope, timing
– Current IST organization structure
• Obtain input / feedback regarding the future IST
organization structure
Page 2
Organize for Success Project
• Objective: Develop an IST organization design that is
responsive to institutional needs by:
– Review the current organization, including:
•
•
•
•
Customers served
Services delivered
Estimated work volume
Strengths and weaknesses
– Conduct an environmental scan:
• Consult with selected faculties, task forces outside of IS&T
• Consult with selected educational institutions
– Develop a renewed organization that supports the vision, governing
principles and new directions from the strategic plan
• Timing: October 2012– April, 2013
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Organization Structure – Current State
Chief Information
Officer
Dave Wallace
Administrative
Support
Client Services
Computing
Systems Services
Information
Security Services
Network Services
Information
Systems
Melissa Conrad
Bob Hicks
Martin Timmerman
Jason Testart
Bruce Campbell
Dave Kibble
• Financial
Planning,
Management, and
Control
• Human Resource
Administration
• Management of
Space and
Facilities
• Major
Departmental
Events
• Software
Administration
• Committee and
Task Force
Support
• Administration
Support for CIO
• Provide Help desk
(CHIP) services
(e.g. wireless
troubleshooting,
software
distribution,
WatIAM
administration,
BlackBerry
setups)
• Desktop support
for academic
support, including
desktop rollover
program
• IT support for the
Faculties
• Coordinate IST
communications
• Perform web
development,
migration
• IT Training
Programs
• Server
acquisition,
installation, and
support
• Infrastructure
support of Active
Directory, DNS,
web servers,
printing, file
sharing, database
• Application
integration for
campus and
departmental
applications
• Storage
provisioning, for
database
requirements,
shared file
storage, backups
• Campus email and
calendaring
applications
• Draft Security
Policies to be
disseminated and
enforced across
the campus.
• Monitor the
network for
unwanted
intrusions and
coordinate a
response.
• Manage the IST
data center
firewall.
• Monitor the
network for
vulnerabilities and
perform
penetration
testing
• Design and
operation of
campus wired and
wireless network.
• Campus
telecommunicatio
ns services.
• Physical security
systems.
storage,
• Provide project
management,
business analysis,
development,
infrastructure, and
related services.
• ERP systems
(Finance, HR,
Student).
• Campus-wide
systems
(Document and
Identity
Management)
• Large information
systems (Coop,
Housing,
Research,
Advancement)
• Departmentfocussed
applications
(Athletics, Food
Services, Health
Services)
Instructional
Technologies and
Multi-Media
Services
Andrea Chappell
• Support the online learning
environment
• Design , install,
support eclassroom and
presentation room
audio and visual
(a/v) equipment.
• Provide video and
web conferencing
/streaming
services and
support.
• Manage films and
documentaries for
education.
• Manage a/v
equipment loans
and rentals.
Future IST Organization – Discussion Topics
• Do you suggest any changes to the scope of services delivered
by IST? For instance:
– How can IST contribute to the process of identifying and deploying
innovations in technology?
– How can IST contribute to supporting student life (and the view that the
university is a technology leader)?
– Are there improvements to current services that you would suggest?
• Are new capabilities required? In areas such as:
– Account management (liaison between IST & its customers)
– Data management (analytics, reporting)
– Project management / program management (methods, techniques, project
management services)
– Architecture
– Technology (different technology platforms)
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Future IST Organization – Discussion Topics
• What are the key touch points between IST and other areas of
the university?
– What changes or improvements would you recommend in order to improve
customer service?
• Are there any issues that you feel need to be addressed by the
future organization structure of IST?
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