Cisco Unified Communications
for the Small or Branch Office
Cisco Unified Survivable Remote Site Telephony
Cisco Unified CallManager Express 4.0
Cisco Unity Express 2.2
IP to IP Gateway
Secure Voice
March 2006
Session Number
Presentation_ID
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Agenda
• Integrated Services
Routers
• Cisco Unified SRST
• Cisco® Unified
CallManager Express
• Product and solution
pricing
• Cisco Unity® Express
• IP to IP Gateway
• Secure Voice
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Cisco Unified Communications Solution with
Flexible Deployment Options
Telecommuter
Headquarters
Rest of the
World
Cisco Unified
CallManager
Gatekeeper /
Applications
Network
Road Warrior
Cisco
Unified
Survivable
Remote Site
Telephony
Large Remote Site
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Cisco Unified
CallManager Express
and Unity Express
Small Branch Offices
FXO, FXS, T1/E1,
PBX
Legacy Site
Cisco Public
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Traditional Business Solution:
Separate Applications and Appliances
Security
Firewall, IDS, and VPN
appliances
Content delivery
Content engine
Voice services
Hybrid/key system
Data
Branch access router
Local connectivity
LAN switch
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New Option:
Integrated Solution for Advanced Services
Integrated Services
Router
Unified Communications
Embedded Security
Video Integration
Low Density Switching
Network Analysis
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Current and Future Requirements of Small
Office Platforms
Outside the office
Security
VPN, Firewall,
IDS, etc
Voice
Complete Key
System or PBX
PSTN
Video,
Content &
Surveillance
PRI, T1,E1,
Analog, BRI
WAN/
Internet
Wireless
802.11, Land Mobile
Radio
PRI, BRI, T1,E1, 56K,
DSL,DS3,OC3, etc
Ethernet /
Switching
Backup
ADSL,G.SHDSL,
Modem, Satellite, BRI
Session Number
Presentation_ID
Inside the office
© 2005 Cisco Systems, Inc. All rights reserved.
Network
Analysis
Terminal
Services /
Sync/Async
Cisco Cisco
Confidential
Public
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Scalable from Small Business to Large Enterprises
Right-Sized Router for Customer Requirements
Performance and Services Density
3800 Series
2800 Series
• Substantial increase in
price/performance!
5X voice density, 7X
performance, 4X memory
Highest voice trunk
densities, scalability and
performance for Unified
Communications
• Flexible, affordable
configurations for
customers of all sizes
Flexible data / voice trunk combinations for small and
medium-sized offices, plus branch offices
Secure voice, Survivable Remote Site Telephony, or
Cisco Unified CallManager Express across wide
range of affordable platforms
Enterprise Branch Offices
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Increased Value For
Commercial Offices,
SMBs and Enterprises
• Secure voice, call
processing, voicemail,
auto attendant, voice
trunks, transcoding,
conferencing – all in one!
Small to Medium Offices and
Enterprise Branches
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Award-Winning Integrated Services Routers
Network Computing 2005 Well Connected Awards Product of the
Year—Cisco Systems 2800 and 3800 Series
“…Cisco's new 3800 Series ISRs are products to "DIE" for this year…
designed with security and voice over IP, firewall, QoS, intrusion
detection and call processing all without compromising performance.”
Network Computing April 2005
Product of the Year!
Network Magazine 2005 Innovations Awards Network Hardware
Product Breakthrough Cisco Systems Integrated Services Routers
“The combination of routing, switching, firewalling, NAT, intrusion
prevention, (NAC), and encryption capabilities, coupled with its ability to
provide a host of telephony services and voice mail, makes the ISR our
choice … ”
Network Magazine May 2005
CRN 2005 Channel Champions Award in Routing and Switching
“For partners, the introduction of Cisco’s Integrated Services Router
platform … has been significant. “…very few vendors …are offering
solutions that fundamentally change the way companies do business,”
(Ron Temske of Localis) said.
“But Cisco does.”
CRN April 2005
Interop Tokyo 2005 Best of Show – Cisco Systems 1812W
“1812 W integrates various security features -- such as firewall, VPN, IPS- into one box, with excellent cost performance. Designed to have the
required features and price to meet Japanese users’ needs, we see Cisco
Japan's efforts and commitment to capture Japan market.
Interop Tokyo 2005
Windows IT Pro 2005 Readers Choice Awards Infrastructure
Product of the Year—Cisco Systems 3800 Series
Windows IT Pro September 2005
Session Number
Presentation_ID
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Public
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Agenda
• Integrated Services
Routers
• Cisco Unified SRST
• Cisco® Unified
CallManager Express
• Product and solution
pricing
• Cisco Unity® Express
• IP to IP Gateway
• Secure Voice
•
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Cisco Unified Survivable Remote Site Telephony
Provides Backup Call control for Remote Sites
• Survivable Remote Site Telephony –feature-rich call control resident in
•
•
•
•
branch routers that provides redundancy in the case of WAN failure
Flexibility to implement tiered services immediately or build voice services
incrementally
Configure it and forget it! Cisco Unified SRST inherits its configuration from
centralized Cisco Unified CallManager and requires no configuration or
intervention in the event of a WAN failure
Option to use Centralized Unified Messaging with Cisco Unity or distributed
voice mail using Cisco Unity Express
Scales from 24 to 720 Phones per Router
• Flexible, integrated DSP resources (PDVM) for Analog/Digital PSTN
Connectivity
• Wide range of voice security features including V3PN, SRTP and IOS security
services
Branch Office
HQ
IP WAN/
PSTN
CallManager
Cluster
SRST
Router
with CUE
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Remote Branch Unified Communications
using Cisco Unified SRST
• Access to same IP apps and
Cisco Unified CallManager features as HQ
• Centralized Voice Mail or distributed with CUE
• Backup IP telephony features if WAN link fails
Cisco 3800 w/
SRST
Medium or Large Branch
with 240 or 480 users
• Centralized management and IT support
• Same look and feel as HQ
Cisco 2800 w/
SRST
Applications
server
Cisco
CallManager
Cluster
7200
WAN
A
PSTN
Small Branch
48 users
Cisco 2600XM
w/ SRST
Headquarters
Micro Branch
24 users
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Concurrent Services and Performance
Cisco Unified Survivable Remote Site
Telephony Router Portfolio
New 3845
Integrated Service Router
Supports 720 Phones
48
Phones
24 Phones
2801
2811
261xXM
262xXM
1751/1760 Low-Density Services
3725
3745
2851
High-Density Services
• Modularity with
performance optimized
Multiple Services
for “all-in-one” solution
• Extended modular
(HSDM, NM, EVM, AIM,
connectivity (EVM, NM, WIC/VIC)
AIM, WIC/VIC)
• Modular connectivity
(WIC/VIC)
© 2005 Cisco Systems, Inc. All rights reserved.
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Phones
3825
3845
2821
2651
36 Phones
Small Office
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144/480
Phones
336/720
Phones
Small Branch
Cisco Unity Express
• Local Auto Attendant and Voice
Mail system with 12-120
mailboxes, 4-16 sessions, 100
hours of storage
Enterprise Branch Office
Cisco Public
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Cisco Unified Survivable Remote Site Telephony
Features for Unified CallManager 5.0
SRST 3.4 offers new SNMP/MIB for fault reporting
–Standard SNMP traps allowing for choice of management tool;
Customers existing SNMP console solution, or CiscoWorks, or
partner provided
• Cisco SIP Phone Support with RFC3261 features
–Supports Cisco Unified CallManager 5.x SIP Endpoints
–SIP Phones dual register to SRST and Network SIP proxy server
–During WAN outage SRST provides temporary SIP Proxy services
and Back to Back User Agent
–Bulk Phone Registration with digest authentication (for security) to
Network registrar/proxy
• Enhancements to SIP trunking features
–Customers now have option to choose H.323 or SIP trunking
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Agenda
• Integrated Services
Routers
• Cisco Unified SRST
• Cisco® Unified
CallManager Express
• Product and solution
pricing
• Cisco Unity® Express
• IP to IP Gateway
• Secure Voice
•
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Unified Communications Express – What is it?
• Award-winning Unified Communications solution on Cisco
Integrated Services Router Portfolio includes:
– Cisco Unified CallManager Express Call Processing
– Cisco Unity Express Voice Mail with an AIM or NM module
– Full portfolio of Unified IP phones to meet the Small Medium
Business needs
– Full featured Voice over IP capability using H323 or SIP protocols
• Complete All-in-One solution for the Small Medium Business or
branch
• Cost effective IP telephony solution for the Service Provider
Managed services
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Systems, Inc.
Inc. All
All rights
rights reserved.
reserved.
© 2003,
2005 Cisco
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Cisco Unified CallManager Express—What Is it?
• Configurable IP PBX or IP key system functionality for
240-station market
• Full-featured solution that meets the needs of the small business,
branch office, or service provider-managed service solution
• Provides robust networking across sites (H323 or SIP)—
Five-digit dial, toll savings
• Voice-mail support with Cisco® Unity® Express
• Unified messaging support with Cisco Unity
• Intuitive, easy-to-use GUI for day-two system administration
• Centralized management—Monitoring and provisioning solution
via partner products
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Systems, Inc.
Inc. All
All rights
rights reserved.
reserved.
© 2003,
2005 Cisco
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Unified Communications Express Application:
Cisco Unified Call Manager Express and Cisco Unity Express
PSTN
Dial backup
and POS
FR,DSL, etc
WAN or
Public
Internet
Fax
Cisco ISR with Cisco Unified
CallManager Express, Cisco Unity
Express and IOS Firewall
Analog phones
CME/CUE GUI
Management
station
Integrated or stackable POE EtherSwitch
Cisco Unified IP
Phone 7905 in
lobby, break
room, or
conference room
Cisco Unified IP
Phone 7960+ 7914
as the Attendant
Console
Employee PC, Cisco Unified
IP Phone 7960G and voice
mail
Printer
IP Connected Land Mobile
Radio Devices
Cisco Unified IP
Phone 7920 for
roaming
employees
Application
server
Wireless access point
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Unified Communications Express Application:
Distributed Enterprise Branch Office
Cisco Integrated Services
Router with Cisco Unified
CallManager Express, Cisco
Unity Express and IOS
Firewall
Main business location
Cisco Integrated
Services Router with
Cisco Unified
CallManager
Express, Cisco Unity
Express and IOS
Firewall
Branch Location
Public Internet,
VPN or Private
WAN with VoIP
10-20 employees
Distribution Center
100-200 employees
PSTN
• Networked Cisco Unified CallManager
Express using H.323 or SIP
• Networked Cisco Unity Express using VPIM
• Five-digit dialing between sites
• Toll savings
• Calling name and number
• Intelligent call forwarding and transfer
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Cisco Integrated Services
Router with Cisco Unified
CallManager Express, Cisco
Unity Express and IOS
Firewall
25-75 employees
Cisco Public
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Concurrent Services and Performance
Cisco Unified CallManager Express
Product Portfolio
Over 27,000
Unified CallManager Express
Express Systems
Shipped!!
48
Phones
36 Phones
24 Phones
2801
2821
261xXM
262xXM
3725
3745
2851
High-Density Services
• Modularity with
performance optimized
Multiple Services
for “all-in-one” solution
• Extended modular
(HSDM, NM, EVM, AIM,
connectivity (EVM, NM, WIC/VIC)
AIM, WIC/VIC)
• Modular connectivity
(WIC/VIC)
© 2005 Cisco Systems, Inc. All rights reserved.
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Phones
3825
3845
2651
2811
1751/1760 Low-Density Services
Small Office
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144/192
Phones
168/240
Phones
Small Branch
Cisco Unity Express
• Local Auto Attendant and Voice
Mail system with 12-100
mailboxes, 4-8 sessions, 100
hours of storage
Enterprise Branch Office
Cisco Public
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Continuous Development In Endpoints
Delivering New Features and Productivity
Cisco Unified IP Phone
7970G/7971G-GE
Cisco Unified IP Phone
7985G
Cisco Unified Video
Advantage
Cisco Unified IP Phone
7960G / 7961G / 7961G-GE
Cisco IP Communicator
Cisco Unified
Wireless IP Phone
7920
Cisco Unified IP Phone
7940G / 7941G / 7941G-GE
Cisco ATA 186 / 188
Cisco Unified IP Phones
7905G/7912G/7911G
Cisco Unified IP Phone
7902G
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Cisco VG224 Analog
Phone Gateway
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Cisco Unified CallManager Express
IOS Release Version Summary
Shipping
CME Release Version
CME 3.1
CME 3.2
CME 3.3*
CME 3.4
CME 4.0 for early adopters
IOS Version
12.3(8)T8 or higher
12.3(11)T6 or higher
12.4 Mainline
12.4(4)T Oct 2005
12.4(4)XC BU special (March)
Future
CME Release Version
CME 4.0 General Availability
CME 4.1
CME 4.2
IOS Version
12.4(4th release)T Q2CY06
1HCY2007
2HCY2007
* Recommend Release for most voice customers
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Basic ACD Features Simple Call Queuing for
the Small Office or Retail Store
• 3 separate queues with TCL
script based auto-attendant or
mix with Cisco Unity Express
auto-attendant
• Basic ACD Auto-attendant
answers PSTN calls, selects
and transfers calls to queue
B-ACD Report
Using MS Excel
Available In April
As FREE CCO
Download!
• Option to dial Ext # included
• Initial auto-attendant greeting
can play to all B-ACD callers -optional repeating of greeting
every n seconds
• Calls routed to agents based
on longest idle agent available
• Each queue can support up to
20 DN phone agents – Agents
can log in to Hunt Groups
from any phone
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Cisco Unified CallManager Express 3.4
Features for Managed Services
CME 3.4 and CUE 2.2 offer new SNMP/MIB for fault reporting
–Standard SNMP traps allowing for choice of management tools
using customers existing SNMP console solution, CiscoWorks, or
partner provided
• SIP Phones Support with RFC3261 features
–SIP Line Side support with Cisco 7960G, 7940G, 7912G, 7905G
–SIP Phones dual register to CME as SIP Proxy/Back to Back User
Agent and higher level proxy server
–Bulk Phone Registration with digest authentication (for security) to
higher level register/proxy
• Enhancements to SIP trunking features
–Service Providers now have option to choose H.323 or SIP trunking
–SIP trunking features; MWI (unsolicited and subscribe notify),
Transfer (refer), Forward (redirect), Caller ID/Name, DTMF (RFC2833),
After hours call blocking, CDR, Class of Restriction
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Cisco Unified CallManager Express 4.0 –
Small Office and Retail Features
Increased Business Productivity and
Ease of Management
• New productivity applications
Cisco Unified IP Communicator 2.0 Support
Basic ACD Enhancements and retail features
Video services including Cisco Unified Video Advantage
Cisco IP Phones 7911G, 7941G/GE, 7961G/GE, 7970/71G
• Easier to configure, deploy, manage
Easy MAC Changes Via CLI, GUI or Cisco ROS Basic
Feature Access Codes via IP Phones
10,000 System Speed-dial
International Language Installer
• Security: Phone authentication, certificate provisioning
via IOS CAPF (TLS IP phone support)
• Tele-worker support
• Internetworking with Cisco Unified CallManager 4.x/5.x
• Availability: March for Early Adopter Release, June 2006
– General Deployment
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Partner solutions –
Applications to Enhance the Solution
•Call Accounting
•Music on Hold
•Speed Dial Manager
•TCL Script Manager
•Voicemail
•Extension Mobility (prototype)
Central monitoring
Central monitoring
Multi-Site CME
Provisioning Solution
Softphone/Operator Console
Call Accounting
Centralized Partitionable
SP Class Voicemail
Operator Console and
Call Agent Desktop Client
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Voice Recording
Operator Console
DECT Wireless
Handsets
Voice Recording
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Agenda
• Integrated Services
Routers
• Cisco Unified SRST
• Cisco® Unified
CallManager Express
• Product and solution
pricing
• Cisco Unity® Express
• IP to IP Gateway
• Secure Voice
•
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IPC Express Solution including WAN/LAN, Compared
to Competitive Solutions Voice only Systems Pricing
IP Office
800
BCM
Price per seat
Intertel
600
Mitel
NBX
CCME
400
NorTel Norstar
NEC
200
20
60
90
150
# of phones
•
•
•
•
Pricing comparison in Nov 2004 of major telephony providers
Pricing includes all components required for telephony only
Cisco pricing includes full data capability and only requires WAN interface card
Assumed 30% street discount in pricing across most competitors – (Intertel 40%
and NEC 10%)
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Typical Unified CallManager Express Express Solution
for 24 Phones 2801 with Full Data Router Functionality
Component
Component
Part
Part
Router
Router
ISR CME bundle (2801-CCME/K9)
Cisco 3640A, NM-2W with WIC 1T,
WIC-1T
for Data
Memory,
Software
CCME Feature
ITS Feature
License
License
FL-CCME-SMALL (24 phones)
FL-ITS-Medium(=)
Trunks
Trunks
VWIC2-4FXO
List Price
$3,395
$13,670
$400
Included
$1,250
$800
$400
$8,800
2 Analog
FXS FXS
Station
Ports
2 Analog
station
ports
16 FXO Trunks
Voice Mail/AA
Cisco Unity Express (AIM) 25 user
Switch
(2) 24 Ports (with Line Power)
Switch
(1) 24 Ports (WS- CE500-24PC)
Phones and
and CCME(24) 7910’s and (24) 7960’s
Phones
5 x 7960 (CP-7960G-CCME)
Seat
Licenses
48
Total
and (12) 7960]
Seat Licenses
17 x[(24)
79127910
(CP-7912G-CCME)
$1,995
$6,990
$2,907
$17,040
$2,825
$5,520
$5,525
Total Total
Solution
List Price
Solution
List Price
Includes SMB
StreetPer
Price
per Seat
Phone
pricing List
Support Assistance
$53,270
$18,887
$1,109
$787
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Typical Unified CallManager Express Express Solution
for 96 Phones 2851 with Full Data Router Functionality
Component
Component
Part
Part
Router
Router
Voice bundle (2851-CCME/K9)
Cisco 3640A, NM-2W with WIC 1T,
WIC-1T
for Data
Memory,
Software
CCME Feature
ITS Feature
License
License
FL-CCME-96
FL-ITS-Medium(=)
Trunks
Trunks
VWIC VWIC-1MFT-T1 for Digital trunks
List Price
$9,429
$13,670
$400
Included
$1,250
$1,300
$650
$8,800
2 Analog
FXS FXS
Station
Ports
4 Analog
station
ports (2X ATA-188)
16 FXO Trunks
Voice Mail/AA
Cisco Unity Express 100 user
Switch
(2) 24 Ports (with Line Power)
Switch
(4) 24 Ports (WS- CE500-24PC)
Phones and
and CCME(24) 7910’s and (24) 7960’s
Phones
10 x 7960 (CP-7960G-CCME)
Seat
Licenses
48
Total
and (12) 7960]
Seat Licenses
82 x[(24)
79127910
(CP-7912G-CCME)
$3,995
$6,990
$11,628
$17,040
$5,650
$5,520
$26,650
Total Total
Solution
List Price
Solution
List Price
Includes SMB
StreetPer
Price
per Seat
Phone
pricing List
Support Assistance
$53,270
$59,702
$1,109
$602
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Flexibility of network design — CME, SRST,
CUE, CCM & Unity Networking Options
HQ
Data
WAN
Site A
SRST
CCM
Centralized
Cisco® Unity®
A
PSTN
Site B
CME
SRST/
CUE
CME/
CUE
Site C
Site D
• Site A: CCM control, Unity at HQ, SRST during failure
• Site B: CME for local users, leverage centralized Unity VM/UM. CME and CCM networked via H323
• Sites C: CME & CUE for remote site users. CME and CCM networked via H323. CUE & Unity
networked via VPIM
• Site D: SRST with CUE registers with CCM. CUE and Unity networked via VPIM. CUE registers with
SRST during network failure
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Where to Find More Information
• IPC products
www.cisco.com/go/unified (Cisco Unified Communications Launch Site)
www.cisco.com/go/ccmecue (Cisco® Unified CallManager Express Express and
Cisco Unity® Express information)
www.cisco.com/go/isr (integrated services platforms)
www.cisco.com/en/US/products/hw/phones/index.html (Cisco IP Phones)
www.cisco.com/en/US/products/hw/switches/ps646/index.html (switches)
• IPC service and support solutions
www.cisco.com/en/US/products/svcs/ps2961/ps2664/serv_group_home.html
www.cisco.com/en/US/products/svcs/ps11/ps2445/ps3040/serv_home.html
• IPC technology and services specializations
www.cisco.com/go/specialization
• Financing
www.cisco.com/go/ciscocapital
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