Quarterly Networking BILT Meeting Aug. 20th 2013
Meeting Minutes
Attendance:
Helen Sullivan – Collin College
Jennifer McGarvey – Collin College
Mark Dempsey – Collin College
Ann Beheler – Collin College
Brenda Kihl – Collin College
Heather O’Neil – Collin College
Molly Guard – Collin College
Christina Titus – Collin College
Cicely Miller – Collin College
Judith Roberts – Collin College
Julie Hietschold - Collin College
Sadyi Tillman – Collin College
Lewis Scaife – Collin College
Larry Maughan – Collin College
Lynn Motensen – Raytheon
Tu Hyunh – Comerica
Ron Halbach – Juniper
Glenn Wintrich – Dell
Bill Johnson - TDI
Brian Smith – Dell
Matt Glover – AMX
Dave Galley – Collin College
Bill Blitt – Collin College
John Perrine – Collin College
Mike Harsh – Collin College
John Sands – MVCC
Robert Thomas – Dept. of Homeland
Security
Jason Smith - Raytheon
Steve Willis – Collin College
Jeff Palmer – Collin College
Bill Saichek - Orange Coast College
David Keathly - UNT
Jim Nichols - Rio Salado
Mark Nielsin – Rio Salado
Kurt Wall - Vertical Resources
Dianne Beattie - Guest
Alfred Latigo - Guest
Nic Xenos – Juniper
Elizabeth Halweg – Fox Valley
Dan McGee -Texas Instruments
Dan Myers – Citrix
David Hattox – Del Mar
Phil Davis – Del Mar
Earl Simpkins – Telecom Electric Supply
Lenny Portelli – Seminole State College
Mike Pupolo - BHCC
Mary Briden – Rio Salado
Scott Veibel – Cisco Systems
Wayne Lewis – MVCC
Paula Veluto – Bunker Hill
John Jordan – Texas Instruments
Candy Slocum – InterLink
Eliazar Martinez – El Centro College
You may listen to the meeting by using the following link:
https://bhcc.webex.com/bhcc/ldr.php?AT=pb&SP=MC&rID=20889617&rKey=6ab3b3e5b84b7
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Agenda:
1. Welcome, Introductions and Review of the KSA analysis process : Ann Beheler
Once a year the BILT gets together to talk about the KSA’s for the IT curriculum. It’s a little
different from our annual meeting, in terms of the DOL grant we listened to what you wanted in
May and for many of the colleges in this grant it is the first time they have been introduced to
this process. You have been telling us what you want us to teach and we take that in
consideration when identifying and filling in the gaps. We have a lot to present today in terms of
certificates mapped to KSA's and degrees mapped to KSA. We have time allotted later in the
day for you to tell us what you want us to carry out for the remainder of the year.
Glenn: Can you tell us again what the goals are for the two different grants?
Ann: Sure I can do that, here is what I presented in 2012. NISGTC is the DOL grant in which
Collin is the lead for networking, Bellevue/BHCC is the lead for programming, Del Mar for GIS,
and MVCC for cyber security. The DOL is built to create and address TAA workers, TAA and
other minorities, women in IT, ethnic minorities, vets, and any unemployed people in general.
We are an evidence-based program and keep substantial amounts of data. We provide tutoring
and work on improving retention and reducing the time required for completion. We also offer
courses online and virtual labs. Students are able to complete their labs anytime and anyplace
with simple internet access to these courses. We do address programming, networking, cyber
security, and geospatial technologies. This BILT addresses both grants in networking programs.
Glenn – Thank you, we just needed a high level clarification for any new members and/or
review for the group.
Ann: Everything covered in networking will continue through the CTC that will last through
2016 and DOL will carry it thru 2014 maybe 2015 if an extension is granted.
Glenn: This group is representative of both DOL and CTC groups.
Ann: That is correct we would have been inviting most of you to two meetings and we felt that
would not be an efficient use of your time. National CTC goals are similar with networking
curriculum development, recruitment and retention, professional development, etc. and there are
eight colleges involved.
Glenn – That first bullet is the important one in that the CTC goal is to grow high level
education.
Ann: The DOL grant focus is on the 7 colleges on the grant: but everything we create has to be
open source to share. CTC is expected to share and we are growing a network to broaden the
impact as well. CTC also has an instructor’s bureau of competent instructors, and a best practice
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model of our BILT. The completion agenda is a big agenda for academics nationwide; the state
only recognizes completers as certificates and degrees earned but most schools accept degrees
only.
Glenn: Maybe we can lobby as a BILT, not you Ann, to our representatives, that if a student
leaves because they get a job, that is successful and a completer.
Matt: They must be disappointed in Bill Gates for dropping out.
Ann: The state only funds 17 percent of education at colleges; the rest is through tuition.
Bill Saichek: One thing I would like to add about legislation and completion, at least in
California, our state legislation does not mean just a degree but that technical degree as well.
Ann: We are getting massive amounts of equipment through the DOL which allows our
programs to flourish. Most programs will not have the funding for these items.
Glenn: Maybe canvas folks as to what MOOC and a flip class they are starting so they
understand that times are changing but they are not changing, what they grade the school by.
2. Review Certificates and Degrees from DOL Consortium – Ann Beheler
Ann: (Reminder of what we did on the KSA’s) This year we actually started with a list of job
skills since we have been working with this for a while.
Candy: In another part of the work world they still need to learn CAD drafting but it is a basic
skill that the high school students need to learn: so in high school students are taught the skill. Is
there a way that a KSA that can be feed down to the secondary level to say that all of you need to
be teaching this (x,y,z skill)?
Robert Thomas: If we need a basic IT person, they need the basics. Not the underlying skills.
Candy: Would you take your underlying skills from this or put those ranked low at the lower
level for secondary schools to address?
Ann: No they are still being covered.
Matt: I think we have to identify if we are talking about generalist in the IT field since there are
the stackable certificates. We do have four-year schools here so that you can take the certificates
to a four-year school and get additional or specific training.
Dave Galley: It is important to recognize that this is a pipeline starting in the tenth grade.
You’re having two conversations: What are the basic standards for all of our courses, (i.e. A+).
But then we have a dual degree as some schools want to turn out students with A+, Net+, and
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Security+ to have the certification to necessary for a job at Dell as an example, while they are at
Collin College.
Matt: As we begin to look at the skills I believe Mac OS, Android and Apple IOS or “K3” is
not that important.
Collin College
Ann: CCNA only has four classes but as you can see these classes feed over into other programs.
Please look at this and if you have any questions please let us know. We have some SMEs here
that can help answer questions. We are looking for you to recognize these programs.
Matt: Can you point out to me where you are referencing?
There is a spanning tree CCNA 3. It’s the difference between layer 2 switching to CCNA 3: the
other part is done in CCNP.
TU: Done in a CCNA 4.
Matt: Dynamic routing protocols for CCNA 2 (John Perrine: they changed the curriculum to
version 5.0 now they start out with the basic version. They have moved a lot from CCNA 2 and
CCNA 3 to incorporate in CCNA 1. Advanced routing calls will be done in CCNA 3.) Netting
(done in CCNA4) is also taught in a Network + class.
Matt: I had asked human resources while interviewing for prospective employees what the top
things they were looking for on the resumes, and those are the things they said. They have to
have the skills to even get past the interview.
John: Sub netting has to be taught in cisco and Network +.
Lynn: That is important that the Cisco degree doesn’t keep students from learning the generics.
Matt: Work ethic, personality, passion in their work, and learning to take pride in their
performance is key.
Glenn: K4 (Operating System Maintenance, Servers/Application, and Other Hardware and
Peripherals) relates to the systems administrator role and is changing it. It is also taking over
network administrator position that is now being called infrastructure administrator. So is K4,
where they would be trained for that.
Tu: K4 (Operating System Maintenance, Servers/Application, and Other Hardware and
Peripherals) is for maintenance: that is a whole process.
Ann: If I may jump in we may have to add a section.
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Bill: As I look through K4 (Operating System Maintenance, Servers/Application, and Other
Hardware and Peripherals) who is not using virtualization combined? I don’t see that here from
operation systems maintenance. I don’t see cloud services or Drop Box.
TU: That is what this meeting is about because this terminology is ever changing.
Ann: Are you okay with what you see from Collin?
Matt: I’m in favor of scratching K3 (Mac OS, Android, and Apple IOS).
All agreed?
Ann: This portion of the meeting is more recognizing that the previous meeting suggestions have
been implemented.
Businesses recognize Collin’s Certificates and degrees.
Bunker Hill Community College
Ann: CCNA only has 3 KSA’s displayed; but we found 9 KSA’s with extra review. We will
vote to recognize after seeing an update of this review.
Matt: Can you walk us through how many students go through these programs?
Paula: Cisco 180 -200 students at any time. We fast track the cisco courses as needed.
Matt: What is the office support certification?
Paula: That is the Access and Excel exam: entry level computer support system, helpdesk front
line help. We find they are getting positions in nonprofits. Every entry level course has a section
on database. Access is database design.
Bill – Do you teach a follow up to database?
Paula Yes. We have a whole database program, Oracle based with a Sequel Server.
Glenn: Both the office support and comp support are good certs and they are really good for
entry level positions.
KSAs
K4 (Operating System Maintenance, Servers/Application, and Other Hardware and Peripherals)
is starting a bigger trend for infrastructure. Systems of administrators on steroids per say. At
this level having them understand that this is a segue for how these things are connected.
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Is Android at the 3 level or not?
Ron: If were looking at reduction, then do we want to remove the awareness into something else.
Robert Thomas: There should be awareness due to the amount of people using BYOD. It is
huge, so they are going to need to know about it.
Glen: How can a two-year person handle that?
Matt: I would not put a two-year completer on that, it would be my senior person.
Glenn: That’s why I asked because a network guy probably would not need that.
Ann: Do you all feel comfortable recognizing Bunker Hill’s certs and degrees?
Businesses recognize Bunker Hill’s certs and degrees
Del Mar College
Does not teach CCNP, Tech Prep: LAN technology Certificate, nor do they offer Microsoft
anymore.
Businesses recognize Delmar‘s certs and degrees.
Bellevue College
This will be emailed and voted on then.
Moraine Valley Community College
John: Businesses like the programs that they think are laid out well. LAN 101 is similar for all
but is tailored for networking and cyber.
Glenn: Your first two programs flow nicely into your third and fourth program.
Matt: Voice and data elements. We have security issues.
John: How we cover that is within the limitations since we have a competition with the
businesses brought in do that. We do try to bring some security in every class.
Matt: We need to see what we can think about pragmatically for a two-year degree.
Businesses recognize MVCC’s certs and degrees.
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Glenn: Do we have a specialization in virtualization storage and cloud?
Ann: Credit hours are going down but the contact hours are going to increase.
Glenn: If you are looking for a certificate in CE, you could do Cloud or storage then.
The businesses would like this done in one format so that they can be consistent in the method
they are using for recognition.
Glenn: What is the limit, 54?
Glenn: Linux 4 programs are something that your local advisory board said was important.
Rio Salado College/ Maricopa District
Estrella Mountain is a Red Hat Member Academy and they are stackable.
With Maricopa, you have to be able to show on a continuous basis that the students are in need
or else the program is not continued.
LUNCH BREAK: Soft Skills Working Lunch Discussion
Matt Glover: All of the KSA’s are trainable but my concern is not the value of degrees but also
the success of graduates within an interview session and on the job. The soft skills are pertinent.
John Sands: We have activities to engage students but these are hard things to teach.
Robert Thomas: We have the same issues.
Kurt Wall: Social Skills are lost; there are good people that are intelligent, etc. We have to
bring this back to the senses and create a sixth sense to acknowledge the people and things
around them.
Glenn Wintrich: This was such a problem with our employees, we have people leave or quit
because parents told their kids to do something they like versus an employable skill. We should
give them a positive experience to show them the positive example of their future careers and
possible success.
Ann: How do you hold your new employees accountable?
Glenn: Shift workers are encouraged to not only think for themselves but also with the team.
We give a code of ethics, etc. Then align guidelines with the ethics. If you break one of the
ethics you may be fired on the spot.
Matt: I give them ownership to something. That way if they do something amazing with it,
there is justification available for promotion.
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Glenn Wintrich: You can get a mentor that would provide opportunity to new hires also.
Bill Johnson: Identify your employees that have the desire. We also outline expectations.
Ann: We introduced the virtual internship to businesses as an option to get involved and get to
know the prospective employees.
Tu: This was very successful and the students learned a lot.
Lynn: We are not in the same environment anymore.
Glenn: This is really a great opportunity for businesses to sign up for these internships.
Fred Latigo: New hire offers have a specific training that must be completed prior to going out
in the “field.” My experience comes more from my career with the UN.
3. Discussion of Trends – Ann Beheler
Glenn: SDN is Software Defined Networks: Not something you can buy at Best Buy. The
trend is coming. You will find it in the Amazon and Dell type atmospheres. Students won’t run
out and find jobs but this will be in the planning. We need to have awareness so the skill set can
be defined and the network can be virtualized so the SDN can be converged. As those things
change you will find more and more of it., and network administrators will be necessary. This is
two or three years off. Environment is rapidly changing. Teachers need to start reading and
becoming aware of this technology.
Bill Johnson: All of the lower level abilities are no longer necessary, and now we need twoyear degrees to be updated.
Matt: The convergence has dumbed down the administrator position. Dell just came out with
VRTX. Cisco will have to start changing as well due to the industry changes, but we will not be
there overnight. If you are aware and can look forward to these trends you can properly prepare
the students.
John Sands: The cohort will be very well-educated and will be in a great position to teach the
most recent material as well as the resources.
Glenn: Take multiple applications and merge them into one that does all the functions at once.
Business will be able to do more than before, and then it promotes different skills necessary for
employees.
Matt Glover: That brings us to content networking. The internet is based on IP to IP connection.
It might overlay or take over the internet.
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Glenn: Content aware networking is a theory that information isn’t going from IP to IP anymore,
but rather one IP asking an entire network.
Robert: You will still need maintenance.
John Sands: This poses serious security issues.
Glenn: Virtualization or VDI is a definitely something to add to curriculum.
Matt Glover: It is often about the number of transactions. The cloud in general will not be
what it is today because there is no way that the cloud can promote the customization that we are
speaking about. We will always be looking at what it can do for business and or the people as
well. BYOD, but I want this device to be on a virtual network so it is pure and safe.
Lynn: The course ware has to be able to transition as well as accommodate.
John Sands: VMware course is being taught for basic managing of virtual machines and for
learning the software.
Glenn: There needs to be an awareness of ITIL.
Nic Xenos: This is right in line with the SDN trend we discussed.
Dan Myers: Virtualization, BYOD, security is much of what we have already covered.
Scott: Internet of things and big Data for Cisco, i.e. machines talking to machines.
Glenn: Yes, we thought this would be 2020 but it will be in place by 2015.
Matt: We are seeing a lot of open source going on, so I foresee Apple falling aside due to the
competitiveness of those who open source and latch on to each other.
4. KSA Updates – Ann Beheler
K3 (Mac OS, Android, and Apple IOS) should be removed.
K4 (Operating System Maintenance, Servers/Application, and Other Hardware and Peripherals)
on operating systems, storage, virtualization, etc. should work towards an understanding to tie in
for the system administrators.
Students should cover awareness of Android and Apple in A+.
Internet of things and its impact, as well as the load on the network may need to be addressed.
Not necessarily a course but it does need to be put in the curriculum somewhere.
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K31 (CCNA Wireless) can be removed.
K18 (Data Center) should be changed to Data Center and Infrastructure and merged with K16
(Storage Devices and Mgmt) & K17 (Infrastructure as a Service/Cloud computing) to bring
awareness about all the topics.
5. Opportunities for BILT involvement – Ann Beheler
Handouts are being passed around for opportunity to sign up as a volunteer. The opportunities
consist of guest speaking, white papers, virtual internships and student mentoring.
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