Realistic Job Preview
NRC Development Program
Ford Credit National Recovery Center (NRC) – Mesa, AZ
The NRC Development Program intends to provide the participant a solid developmental foundation to
prepare them for a supervisory level assignment. The incumbent would be on an accelerated (18 to 24
months) development path to a leadership position as an NRC Performance Analyst, Project Manager or
Team Leader (TL). In the event there are no open Leadership positions available at the time the
participant completes the program they may be considered for the next available Leadership position.
Every assignment is a chance for the incumbent to grow and apply what they know. As part of the NRC
Development Program, the incumbent will transition through a number of career-development
opportunities.
Descriptors of Successful Employees:
 Dependable
 Flexible
 Analytical
 Professional
 Dedicated
 Solid work ethic
 Positive attitude
 Self-disciplined
 Team player
 Consistent follow through
 Consistent attention to detail
 Able to separate personal opinion from the job
 Have respect for self, others, and Company
 Self-starters are successful. Employees are expected to perform their work without constant
supervision
 Accepts and embraces change
 Retains information and learns from mistakes
 Creative
 Acts with integrity
 Willing to learn
 Positively accepts and takes action on coaching and counseling related to performance
Skills Required:
 Recent (Within last 12 months) College Graduate with a Bachelor’s Degree in a Business related
field and a minimum GPA of 3.0
 Strong Microsoft Office skills required with a demonstrated mastery of Excel
 Strong analytical Skills and detail oriented
 Self-starter with excellent communication (written and oral) skills.
 Independent problem-solving skills
 Decision-making skills
 Multi-tasking skills
 Organizational and time-management skills
 Willingness to relocate to any of our Ford Credit Business or Specialty Centers
NRC – Employee Development
Descriptors of the Job:
 Learn the fundamentals of being an effective supervisor by:
o Managing employee attendance/schedule adherence
o Monitoring employee performance and quality
o Coaching/Counseling, Developing employees
 Gain awareness of Account Service and Vehicle Liquidation activities
 Learn company processes and quality tools
 Develop emphasis on financial performance tracking by:
o Highlighting trends and producing in-depth analysis of all recovery channels to further
analyze identified trends as requested by management. This analysis is often presented and
explained to not only management, but also to firms and agencies in conference calls or oneon-one meetings.
o Updating, enhancing and analyzing monthly and quarterly attorney and agency reports and
databases including liquidation graphs, fee, share, placement and inventory reports,
scorecards, letters and management reports.
o Distributing and/or reviewing reporting with management.
o Developing, enhancing and maintaining forecasting models for recoveries to support
corporate forecasts.
o Communicating via email or phone with firm and agency principals, operation managers, and
IT staff to discuss performance and resolve any reporting issues or recovery discrepancies.
 Maintain a positive and professional demeanor in interactions with internal and external customers.
 Utilize structured approach (6-Sigma Tools) to drive performance and efficiencies
Description of the Environment:
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NRC is a professional office environment and professional behavior is expected (dress, hours,
etiquette, etc.)
Unacceptable attendance can impact promotions and compensation and can result in disciplinary
action up to and including termination
The demand of work relies on a business cycle. As delinquencies increase (often with downturns
in the economy) business increases. Flexibility is required as business conditions change
Fast paced; volume variations can be daily or seasonal
May be changes to work schedule based upon business requirements (i.e. OT, hours/days of
operation, etc.). You may not get to choose your business hours (e.g., overtime is required during
high volume periods)
While career progression is possible for top performers, it will happen when there is a business
need and is based on performance and One Ford behaviors.
Open culture where fun activities are encouraged
Team work is necessary
Pre-employment training in these positions can be limited (i.e. you will do a significant percentage
of learning on the job)
Based on business needs, there may be different requirements and guidelines for different
departments. If your position within the NRC changes, the hours and position requirements may
change as well.
Employees’ activities may be closely monitored; they must log into the phone and their calls and
time are monitored
Benefits of the Job and Organization:
Ford Credit is one of the world's largest automotive finance companies and has supported the sale of Ford
Motor Company products since 1959. Ford Credit currently operates within 36 countries, and your
opportunities with Ford Credit will begin at our Mesa, AZ Specialty Center. For many employees, future
opportunities will occur beyond the Business Centers in key-pointed Sales Territories, Regional Offices,
Central Staff or even International Operations.
Business Centers locations: Colorado Springs, CO; Irving, TX; Tampa, FL; Greenville, SC; Nashville, TN.
Specialty Center locations: Omaha, NE; Mesa, AZ, Livonia, MI, Edmonton, Canada
NRC – Employee Development
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Ford Credit is the world leader in meeting the financial services needs of automotive consumers
globally.
Ford Credit strives to maintain a culture of “Employer of Choice”
Ford Credit regularly surveys employees and attempts to implement constructive suggestions
from employees
Ford Credit respects and supports diversity. The same respect for diversity is expected from all
employees
Initial compensation may vary by individual based on their previous experience. Pay increases
are based on job performance and contribution each year. Movement upward at Ford Credit is
possible based upon work performance and business need
Ford Credit personnel are eligible for pay for performance. Pay for performance means
individuals performing at or exceeding the level expected may be rewarded by annual merit
increases, in-series promotions (performance-based semi-annual promotions within job family),
and/or non-series promotions (promotions outside job family based upon performance and
business need). A Quarterly Variable Incentive (VIP) is awarded to employees with payment
based upon the performance of both local and company specified targets being met.
Ford Credit offers attractive benefits such as dental, medical, 401K, direct deposit, etc. (for
specific questions, refer to separate sheet detailing benefits)
Dress code is casual, and professional appearance is expected (detail Center specific dress
code)
Ford Credit tries to be flexible with its employees
Opportunities may exist to handle a variety of challenging assignments
Other Information:
•Position reports to the Learning and Development Specialist
•Position is at Ford Credit’s National Recovery Center in Mesa, AZ
NRC – Employee Development