Group name list
 組長:
971638 張巧蓉
 組員:
971603 杜冠毅
971610 陳亮維
971646 田育瑋
971660 林潔芸
971607 盧子暘
971615 朱偉綸
971656 黃冠蒲
971733 莊穗如
971646 田育瑋
 Q1. What are the basic modules provided in SAP’s ERP system?
 Q2. Describe the business process in each module in detail
using flow chart. Who are the owner and user of that processes?
We are going to present/report following objects:
 SAP’s introduction.
 Module1.Sales and distribution module.
 Module2.Materials management module.
 Module3.Quality management module.
 Module4. Human resources module.
SAP - Introduction
 Founded in 1972
 SAP is the recognised leader in providing
collaborative business solutions.
 Headquartered in Walldorf, Germany.
 SAP is the world's largest inter-enterprise
software company
 SAP is the world's third largest independent
software supplier overall.
 (http://www.ittestpapers.com/articles/sap-basic-definitions.html?page=1 )
SAP - 12 modules
http://www.ittestpapers.com/articles/sap-introduction-by-infosys.html
SAP - Basic modules
Module1  Sales and Distribution (SD)
Module2  Materials management (MM)
Module3  Quality management (QM)
Module4  Human resources (HR)
 Financial accounting (FI)
 Controlling (CO)
 Asset management (AM)
 Production Planning (PP)
 Plant maintenance (PM) & Customer Service (CS)
 Project system (PS)
 Workflow (WF)
SAP Module1.
Sales and Distribution Module - Introduction
 The solution for the integrated handling of all
tasks for sales, shipping and billing
SAP Module1.
Sales and Distribution Module – Sub-modules
 Optimize tasks/activities in
 Sales
 Delivery
 Billing
 Key elements
 Pre-sales support
 Inquiry processing
 Quotation processing
 Sales order processing
 Delivery processing
 Warehouse management
 Billing
 Credit Management
 Sales Information system
(http://www.erptips.com/Learn-SAP/SAP-Module-Overviews/Sales-and-Distribution-SD.asp )
SAP Module1. Sales and Distribution Module Flow Chart
http://www.ittestpapers.com/articles/sap-introduction-by-infosys.html
SAP Module1. Sales and Distribution
Module - User & Owner
The owner and user are :
 Sales and distribution department.
 Sales and distribution manager.
SAP Module2. Materials
Management Module - Introduction
 Materials management is part of logistics and
refers to the location and movement of the
physical items or products.
 (http://www.wisegeek.com/what-is-materials-management.htm)
SAP Module2. Materials
Management Module – Sub-module
 Supports
 Procurement
 Inventory

Key elements
 Materials procurement (purchasing)
 Inventory management
 Invoice verification
 Material valuation
 Vendor evaluation
 External Services management
 Purchasing Information System (PurchIS)
 Inventory Controlling Information system
SAP Module2. Materials
Management Module - Flow Chart
http://www.erptips.com/Learn-SAP/SAP-Module-Overviews/Materials-Management-MM.asp
SAP Module2. Materials
Management Module - User & Owner
The owner and user are :
 Staff.
 Materials management and distribution manager.
971638 張巧蓉
SAP Module3. Quality Management Module
- Introduction
 Quality management module is used to :
 Plan, verify and record the quality of products and processes.
 Before we use quality management module we have to decide quality
policy, for example:
 We have to do quality planning.
 We have to decide product’s specification, how to control product
quality, and inspection process. Ex: ISO9000.
 Quality management module is integrated with other
modules, such as:
 Materials management module(MM) .
 Sales and distribution module(SD).
Data Source:
http://academic.uofs.edu/faculty/gramborw/sap/saptutorial.htm
http://www.authorstream.com/Presentation/aSGuest40105-344266-barcelona-mazliach-sap-qm-1-education-ppt-powerpoint/
SAP Module3. Quality Management
Module - Flow Chart
Data Source: http://www.aquafilter.com/ows.php?lang=en
Famous Quality Management Example
 ISO 9000:
 The standards are published by ISO,
the International Organization for
Standardization.
 ISO 9000 is designed to help organizations
ensure they meet the needs of customers and
other stakeholders.
 ISO 9000 combines the three standards :
 ISO 9001- Design, development, production,
installation and service.
 ISO 9002- Production, installation.
 ISO 9003- Final inspection and test.
Data Source:
http://en.wikipedia.org/wiki/ISO_9000
http://www.bizmanualz.com/iso-9000qms/questions/what_is_the_difference_between_iso9001_9002_9003.html
SAP Module3. Quality Management Module User & Owner
The owner and user are :
 Quality management manager.
 Quality management department staff.
 Quality tester.
 Quality controller.
Quality
management
staff
SAP Module4. Human Resources
Management Module - Introduction
 The Human Resources module (SAP HR) consists of
all employee master data, system configuration to
complete the Hire to Retire (or, as some say, Fire)
process.
 It enables user to effectively manage information
about the people in their organization, and to integrate
that information with ''other SAP modules'' and
external systems.
 Human resources management module is integrated
with other modules, such as:
 Financial Accounting (FI).
Data Source:
http://kaizaramin.com/2010/12/15/sap-overview-for-the-dummies/
SAP Module4. Human Resources
Management Module – Sub-modules
 Personnel Administration
 Organization Management – department, job
 Payroll
 Time Management – over time, take a day off.
 Travel Management
 Personnel Development
 Training and Event Management
 Recruitment
 Compensation Management - Salary increase, Bonus
payment
 Performance Appraisal
Data Source:
http://www.cs.pu.edu.tw/~tcyang/george/course9802/erpcase2/20100323_SAP_HR.pdf
AP Module4. Human Resources Management Module
Human Resource Planning process
Data Source:
http://www.mis.yzu.edu.tw/faculty/celeste/course/im426/prev%202010/IM426%203A%20G2.ppt
SAP Module4. Human Resources Management
Module - Recruitment process
Data Source:
http://www.mis.yzu.edu.tw/faculty/celeste/course/im426/prev%202010/IM426%203A%20G2.ppt
SAP Module4. Human Resources
Management Module - Flow Chart
Data Source:
http://www.cs.pu.edu.tw/~tcyang/george/course9802/erpcase2/20100323_SAP_HR.pdf
SAP Module4. Human Resources
Management Module - User & Owner
The owner and user are :
 Human resources department manager.
 Human resources department staff.
971615 朱偉綸
 Q1:What are the basic modules provided in Oracle ERP systems ?
 Q2: Describe the business process in each module in detail using
flow chart. Who are the owner and user of that processes?
We are going to present/report following objects:
 Oracle’s introduction
 Module1.Customer Relationship Management module
 Module2.Asset Management module
 Module3.Purchasing Management module
 Module4.Order Management module
Oracle - Introduction
 Founded in 1977
 Larry Ellison and co-founders Bob Miner and Ed
Oates
 Is the world's second largest independent software
company.
 The acquisition of Sun gives Oracle a leadership role
in the hardware arena as well.(2009/4/20)
 Software Development Laboratories (SDL).
 In 1979 SDL changed its name to Relational Software, Inc. (RSI).
 In 1982, RSI renamed itself Oracle Systems
Data Source: http://en.wikipedia.org/wiki/Oracle
Oracle - E-Business
Planning
Distribution
Finance
Procurement
Supply Chain
Planning
Order Entry
Cash
Management
Purchasing
Master
Scheduling
Inventory
Project
Costing
Receivables
Process
Manufacturing
Human
Resources
Bills of
Materials
Human
Resources
Payables
Cost
Management
Time
Management
Supplier
Scheduling
Quality
Web
Employees
 also known as EB-Suite/EBS
Data Source: http://www.oracle.com/tw/index.html
Process
Manufacturing
Manufacturing
Oracle - Basic modules
Module1
Module2
Module3
Module4
 CRM module
 Asset Management module
 Purchasing Management module
 Order Management module
 Warehouse Management System module
 Inventory module
 Financials module
 Logistics module
 Mobile Supply Chain Applications module
 Human Capital Management module
 Service Management module
 Value Chain Planning module
Data Source: http://www.oracle.com/tw/index.html
Oracle Module1.
CRM Module – Introduction
 Oracle ERP
 It integrated ERP management system for both
before and after sets of office application
 It shows that the daily contact with the customer
information completely and clearly
 It provides 360-degree business perspective to
understand their customers
Data Source: http://www.dsc.com.tw/newspaper/42/42-10.htm
Oracle Module1.
CRM Module - Introduction(Cont’d)
 Because the full integration of the Oracle
CRM ERP
 Obtain customer information within the enterprise
in terms of each member variable is easy
 Customer-centric applications can use the original
contract and service management system to
create more opportunities for trade and services
 Further integration of customer relationship
because the system provides 360-degree view of
the actual perspective
Data Source: http://www.dsc.com.tw/newspaper/42/42-10.htm
Oracle Module1.
CRM Module – Sub-modules
1. Marketing - Provide true information driven marketing,
enabling you to plan, execute, and analyze marketing
campaigns and complex trade promotions.
2. Sales - Enables information-driven selling by using
consistent, accurate enterprise information and advanced
selling tools for accelerating the sales cycle.
3. Service - Provides true information-driven customer
service—service that enables your agents and technicians to
meet and exceed customer expectations by empowering them
with information that is consistent, accurate, and actionable.
Data Source: http://www.dsc.com.tw/newspaper/42/42-10.htm
Oracle Module1. CRM module Marketing sub-module’s Flow Chart
Oracle Module1. CRM Module Sales sub-module’s Flow Chart
Oracle Module1. CRM module Service sub-module’s Flow Chart
Oracle Module1. CRM Module - Flow Chart
Oracle Module1. CRM Module –
User & Owner
The owner and user are :
 Customer Service department’s Staff & Manager
Oracle Module2.Asset Management Module
- Introduction
 Asset management is managing infrastructure
assets to minimize the total cost of owning
and operating them while continuously
delivering the service levels customers desire.
 It is also important that the assets are
monitored continuously so that any kind of risk
may be avoided.
http://it.toolbox.com/wiki/index.php/Oracle_Enterprise_Asset_Management
Oracle Module2. Asset Management
Module – Introduction(Cont’d)
 Enables organizations to create optimal asset
management strategies the can increase revenue
and decrease costs.
 By effectively monitoring operational data can
proactively manage available resources such as
inventory, equipment, and skilled personnel, to
match them to asset maintenance demand.
http://it.toolbox.com/wiki/index.php/Oracle_Enterprise_Asset_Management
Oracle Module2.Asset Management module
- Flow Chart
Oracle Module2.Asset Management Module
- User & Owner
The owner and user are :
 Finance Department’s Staff & Manager
971656黃冠蒲
Oracle Module3. Order Management
Module - Introduction
• The process or the work flow associated with
the production, picking, packing and delivery
of the packed items to a shipping carrier.
• Use order process will save time and ensure
the quality and material well.
Oracle Module3.
Order Management Module - Sub-module (1)
 Quality Management
This module allows a wide variety of characteristics
and parameters to be specified in the stand inspection
operation and maintain an extensive history to improve
product quality and identify recurring problems.
 Production Planning and Control
Production-Planning-Control Module provides
capabilities for planning, execution, quality and plant
maintenance.
http://www.eresourceerp.com/Purchase-OrderManagement.html
Oracle Module3.
Order Management Module – Sub-module (2)
 Material Requirement Planning
Requirements Planning can organize, schedule and reschedule
materials as far into the future as required.
 Purchasing
Purchasing is the act of buying the goods and services that a company
needs to operate and/or manufacture products.
It is designed to reduce supply chain costs, reduce inventory and
increase operational efficiencies.
http://www.eresourceerp.com/Purchase-Order-Management.html
Oracle Module3.
Order Management Module - Flow Chart
NO
USER REQUIRMENT
ORDER HANDLING
YES
ORDER CONFIRM
PRODUCTION
PLANING
NO
NO
YES
QUALITY TESTING
PRODUCTION
PRODUTION
SCHEDULING
CONFIRM
YES
PICKING AND
SHIPPING
THE PRODUCTION
OF ACCOUNTS
RECIEVABLE
END OF ORDERING
PRODUCTION OF
MATERIAL
PURCHASING
Oracle Module3. Order
Management Module - Owner & User
The owner and user are :
 Manufacturer and customer.
Oracle Module4. Purchasing
Management Module - Introduction
● Purchasing refers to a business or
organization attempting to acquire goods or
services to accomplish the goals of the
enterprise.
● Purchasing is the act of buying the goods and
services that a company needs to operate and/or
manufacture products.
● Use purchasing process will save time and
easily to find the Historical record of orders.
Oracle Module4. Purchasing
Management Module - Flow Chart
Provide
purchase
requirement
Confirm
purchase
requirement
Yes
Get the
requirement's
detail
No
Choice
supplier
Find
possible
supplier
Inquire price
submit and
trace order
Receive
and check
goods
Yes
Pay and finish
order
No
Record the
order
http://www.answers.com/topic/purchasing
Oracle Module 4. Purchasing
Management Module - Choose Supplier
What characteristics makes a good supplier?
several traits that good suppliers share:
 Commitment to continuous improvement
 Cost-competitive
 Cost-conscious
 Customer-oriented
 Encourages employee involvement
 Flexible
 Financially stable
 provide technical assistance
http://www.eresourceerp.com/Manufacturing-Resource-Planning.html
Oracle Module4. Purchasing
Management Module - Owner & User
The owner and user are :
 Purchase department stuff
Behalf of the company and outside
vendors to do business.
 Supplier
Provide goods information and pricing.
http://www.answers.com/topic/purchasing
 http://www.eresourceerp.com/Purchase-Order-
Management.html
 http://www.eresourceerp.com/Manufacturing-ResourcePlanning.html
 http://www.answers.com/topic/purchasing
971733 莊穗如
 Q1. What are the basic modules provided in JD Edwards
EnterpriseOne?
 Q2. Describe the business process in each module in detail
using flow chart. Who are the owner and user of that processes?
We are going to present following objects:
 SJD Edwards Enterprise One’s introduction.
 Module1. Financial management module.
 Module2. Project management module.
J.D. Edwards EnterpriseOne-Introduction
 The name of J.D. Edwards:
 Named after its first three founders, Jack
Thompson, Dan Gregory, and C. Edward (Ed)
McVaney.
 The establish of J.D. Edwards:
 J.D. Edwards is a internationally renowned software
company founded March 1977 in Denver
http://zh.wikipedia.org/wiki/J.D._Edwards
J.D. Edwards EnterpriseOneIntroduction(cont.)
 The features of J.D. Edwards:
 Integrated software
 Suitable for a variety of industries
 Excellent Technology ( ISO 9001 )
http://www.oracle.com/us/products/applications/jd-edwards-enterpriseone/financialmanagement/index.html
J.D. Edwards EnterpriseOneBasic modules
Module 1: Project Management
Module 2: Financial Management
Asset Lifecycle Management
Customer Relationship Management
Food and Beverage Producers(Agriculture)
Human Capital Management
Manufacturing and Engineering
Order Management
Real Estate and Home Construction
Supply Chain Planning
Supply Chain Execution(Logistics)
Supply Management (Procurement)
http://www.oracle.com/us/products/applications/jd-edwards-enterpriseone/index.html
J.D. Edwards EnterpriseOne Module1
Project Management Module-Introduction
 The definition of project management:
 Project management is the application of knowledge,
skills, tools and techniques to project activities to meet
project requirements.
http://extension.ucsb.edu/public/category/courseCategoryCertificateProfile.do?method=lo
ad&certificateId=17012784
 Project is a temporary, non-routine task
http://zh.wikipedia.org/wiki/%E5%B0%88%E6%A1%88%E7%AE%A1%E7%90%86
J.D. Edwards EnterpriseOne Module1
Project Management ModuleIntroduction(cont’d.)
 The six main process
 Proposing: project feasibility analysis
 Initiating: hold a kick-off meeting
 Planning: detail the proposal as a blueprint for
controlling and executing
 Executing: manage product delivery
 Controlling: make sure the current status executed well
 Closing: review the project
http://zh.wikipedia.org/wiki/%E5%B0%88%E6%A1%88%E7%AE%A1%E7%90%86
http://www.krispmschool.com/pmsystemmodel/pmdef/15pmframework.php
J.D. Edwards EnterpriseOne Module1
Project Management Module - Flow Chart
http://help.sap.com/SCENARIOS_BUS2005/helpdata/EN/cd/639742042fc86ae10000000a155106/h-00100010000_image004.gif
J.D. Edwards EnterpriseOne Module1
Project Management Module- Owner & User
The owner and user are :
Project management team members.
EX:
 Project proposer
 Project auditor
 Project sponsor
 Project manager
 Project executive committee
 Project technology team manager
http://www.krispmschool.com/pmsystemmodel/pmdef/15pmframework.php
J.D. Edwards EnterpriseOne Module2
Financial Management Module- Introduction
 The management of the finances of a business or
organization in order to achieve financial objectives
Financial management objectives
 the key objectives of financial management
 output value maximum
 Profit maximization
 Maximize shareholder wealth
 Enterprise value maximization
http://wiki.mbalib.com/zh-tw/%E8%B4%A2%E5%8A%A1%E7%AE%A1%E7%90%86
J.D. Edwards EnterpriseOne Module2
Financial Management ModuleIntroduction(contd.)
 three key elements to the process of financial
management:
 Financial Planning: make an overall decision
 Financial Control: monitor the cash flow
http://www.economywatch.com/finance/financial-management.html
 Financial Decision-making
 Investment decisions: What? When?
 Financing decision: How much money from equity or debt?
 Dividend policy: How many percentage for stock?
http://tutor2u.net/business/accounts/finance_management_intro.htm
J.D. Edwards EnterpriseOne Module2. Financial
Management Module- Flow Chart
Planning ,
Programming
Budgeting
Fund control
Accounting
Financial management
reporting
Performance
•Strategic planning
•Priority setting
•Program analysis and evaluation
•Cost analysis
•Formulation
•Execution
•Reprogramming
•Appropriation
•Apportionment
•Authorization
•Distribution
•Commit, obligate
•Vendor pay
•People pay
•AP/AR/GL
•Cost accounting
•Dashboards
•Month-end reports
•Year-end financial
•Statements
•FM effectiveness
•FM efficiency
•Budget-to-performance
•Assessment
J.D. Edwards EnterpriseOne Module2
Financial Management ModuleOwner & User
The owner and user are :
 Financial department staffs.
 Financial manager.
 Other department staffs.
971610 陳亮維
 Q1. What are the basic modules provided in PeopleSoft
Enterprise?
 Q2. Describe the business process in each module in detail
using flow chart. Who are the owner and user of that processes?
We are going to present/report following objects:
 PeopleSoft’s introduction.
 Module1. Performance management module.
 Module2. Supplier relationship management module.
PeopleSoft Enterprise - Introduction
 PeopleSoft, Inc. was a company that provided
human resource management systems (HRMS)
and customer relationship management (CRM)
software, and other software solutions.
 1987 Dave Duffield & Ken Morris established
 2003 merged J.D. Edwards
 2004 merged by Oracle
PeopleSoft’s modules
• Module1-Supplier Relationship Management
• Module2- Performance Management
• Customer Relationship Management
• Service Automation
(Project Portfolio Management)
• Financial Management
• Human Capital Management
• Asset Lifecycle Management
• Supply Chain Management
PeopleSoft Module1. Performance
Management Module - Introduction
 Performance management includes
activities that ensure that goals are
consistently being met in an effective and
efficient manner.
 A clear and immediate correlation to
improved business and organizational results.
PeopleSoft Module1. Performance
Management Module – Introduction (Cont’d)
 Performance management can focus on the
performance of an organization, a department,
employee, or even the processes to build a product or
service, as well as many other areas.
 Benefits include:
 Direct financial gain
 Motivated workforce
 Improved management control
PeopleSoft Module1. Performance
Management Module -Flow Chart
Strategy,
Objectives,
KPIS
Update
Scorecard
with KPIS
Forecast
Set Budget
Monitor and
Report
Revise
Long Term
Plan
Analyze
Performance
Adjust
Forecast
PeopleSoft Module1. Performance
Management Module -Flow Chart
PeopleSoft Module1. Performance
Management Module - User & Owner
The owner and user are :
• All staff and manager.
PeopleSoft Module2.
Supplier Relationship Management Module introduction
 Supplier relationship management is a
comprehensive approach to managing an
enterprise's interactions with the organizations
that supply the goods and services it uses.
• Three reason to use SRM
 Efficiency and economies of scale
 New market value
 Customer demand
PeopleSoft Module2.
Supplier Relationship Management Module introduction
 supplier relationship management reduces
spend on goods and services, streamlines
procure-to-pay processes, and drives policy
compliance.
PeopleSoft Module2.
Supplier Relationship Management Module
- Flow Chart
Supplier
Selection
Supply
Industry
Benchmarking
Contracting
Selection
Supplier for
performance
attention
Bottom up
Cost
Models
Supplier
Business
Diagnostic
Full time step
change task
force
PeopleSoft Module2. Supplier Relationship
Management Module - Flow Chart
PeopleSoft Module2.
Supplier Relationship Management Module User & Owner
The owner and user are :
• Supplier
• Purchase Staff
• manager
971660 林潔芸
 Q3. Compare the differences in each kind of module provided by
these two different vendors for four different type of ERP
system.
There are three modules we are going to present:
 Module 1. Financial Management Module
— Revolutionizes productivity and information access with native, real-time intelligence.
 Module 2. Customer Relation Management Module
— Sales performance management, enterprise integration, and business flexibility.
 Module 3. Human Capital Management Module
— The set of skills which an employee acquires on the job, through training and
experience.
http://www.oracle.com/us/products/applications/fusion-financials-170808.html
http://www.oracle.com/us/solutions/crm/index.html
http://grownowconsulting.com/EmployeeRecruitmentRetention.html
Similarities Among the Four Vender’s
Financial Management Modules
SAP
PeopleSoft
Oracle
JD Edwards
General Ledger




Account Payable




Account
Receivable



Fixed Asset
Accounting



Purchasing


E-Procurement


http://www.oracle.com/us/solutions/ent-performance-bi/financial-analytics-066528.html
http://www.oracle.com/us/products/applications/jd-edwards-enterpriseone/financial-management/index.html
http://www.oracle.com/us/products/applications/fusion-financials-170808.html
http://wenku.baidu.com/view/56d0a7165f0e7cd1842536c6.html
Unique Modules of JD Edwards
Compared With Other Vendors
Module
Description
Advanced Cost 1. Using a combination of traditional managerial
Accounting
accounting and activity-based costing.
Sub-module
2. Automatically capture direct revenue and costs, and
assign values to indirect costs.
3. Integrated cost analyzer that allows you to capture,
arrange, and analyze managerial accounting
information.
4. Separate set of records allows you to perform "what
if" analyses on different assumptions while keeping
the original financial records intact.
http://www.oracle.com/us/media/057378.pdf
Unique Modules of JD Edwards
Compared With Other Vendors (Cont’d)
Module
Description
Expense
management
Sub-module
1. Employees can enter their time and expenses in one
location, eliminating short-term disparate systems or
spreadsheets that compromise internal control and
efficiency.
2. Automatically enforces expense reporting policy rules.
3. Captures daily labor hours.
4. Eliminate duplicate keying and the costs associated
with it, reduce errors, and provide more timely
information for billing and employee reimbursement.
http://www.oracle.com/us/media/057348.pdf
Unique Modules of JD Edwards
Compared With Other Vendors (Cont’d)
Module
Description
Financial
Management and
Compliance Console
Sub-module
1. Users can quickly assess financial and compliance
performance, drill down to supporting data, identify
potential issues, and take appropriate action.
Dashboard Contains
Descript
Graphics library
Users can determine how they wish to visualize metrics
Financial ratios
Provide ready access for activity ratio metrics
Accounts receivable
Information to track cash flow
Accounts payable
Metrics to monitor cash outflow
General accounting
Metrics include actual versus planned, cash flow, and
revenue trends
Corporate
governance
Monitoring of business operations
http://www.oracle.com/us/media/057316.pdf
Unique Modules of JD Edwards
Compared With Other Vendors (Cont’d)
•Financial Management and
Compliance Console
Sub-module
Search By: Company,
Business units, Start/End date,
Customer/Supplier
Displaying Dashboard
Addition Metrics
Alerts
http://www.oracle.com/us/media/057316.pdf
Unique Modules of SAP
Compared With Other Vendors
Module
Description
Asset
Management
Sub-module
1. Integrated functionality can help you reduce
operating costs, better manage capital expenditures,
and improve asset utilization – from installation to
maintenance, repair, and decommission.
2. Provide highly optimized and collaborative solution
which can be used by all the partners and
stakeholders of the organization.
3. Helps the organization to get better visibility into
asset functioning and maintenance.
http://www.sap.com/solutions/sam/index.epx
Unique Modules of SAP
Compared With Other Vendors (Cont’d)
Module
Description
Asset
Management
Sub-module
The solution provides software features and functions
to support key enterprise asset management
processes, including:
1. Investment planning and asset specification and
design
2. Procurement and asset construction, installation,
and implementation
3. Maintenance and operations management
4. Decommissioning and disposal
http://www.erpfacts.com/sap-service-and-asset-management.htm
971607 盧子暘
Similarities Among the Four Vender’s
CRM Modules
Modules
SAP
PeopleSoft
JD Edwards
Oracle
Marketing


Sales




Service





Differences Among the Four Vender’s
CRM Modules
Vendors
Modules
SAP
1. Contact Center
2. E-CommerceIT
3. Service
PeopleSoft
1. CRM Analytics
2. Partner Relationship anagement SolutionCRM
Industry Solutions
JD Edwards
1. Support
Oracle
1. Channel Revenue
2. Managementrder Management
The unique features of SAP CRM
Sub-modules
Description
Contact Center
1. You can maximize customer loyalty, reduce costs
2. Bboost revenue by transforming your contact center into a
strategic delivery channel across all contact channels.
E-Commerce
1. You can turn the Internet into a profitable sales and
interaction channel while providing consumers and
business customers with a personalized online experience
and convenient self-services.
IT Service
1. With the SAP IT Service Management application in SAP
CRM, IT organizations can streamline their IT service
operations.
2. The integration of such a variety of IT service processes,
combined with the financial management capabilities, helps
reduce costs and increases your IT organization's
contribution to the company's overall business goals.
The unique features of PeopleSoft CRM
Sub-modules Description
CRM
Analytics
1. Executives strategically understand customers and their value
to the company
2. It including overall satisfaction and overall profitability of each
key customer segment.
3. Managers track real-time operational metrics on the day-to-day
activities of their teams.
4. Front-line users—customer service representatives, sales
representatives
5. Marketers—receive proactive alerts and embedded analysis to
help them interact with customers in the most profitable manner.
Partner
Relationship
Management
Solution
1. Partners provide a cost-effective way to extend your enterprise,
providing you with broader geographic and market reach.
2. When leveraged appropriately, they enable you to drive
revenue growth, streamline operations, and improve efficiency.
The unique features of PeopleSoft CRM
(Cont’d)
Sub-modules
Description
Industry Solutions
1. Business rules differ dramatically
from industry to industry. So do
customer needs. You need a CRM
solution that is built from the ground
up according to the way you do
business. PeopleSoft understands
this and delivers out-of-the-box
business processes for a wide range
of industries.
The unique features of JD Edwards CRM ‘s
Support Sub-modules
Sub-modules Description
Branch
Scripting
It can help you improve the efficiency of your customer service
representatives by providing intelligent scripts that walk them
through a diagnosis of a problem or support them in selling
additional products.
Case
Management
It gives your customer service agents instant access to all of the
customer information needed to resolve any issue.
Customer
Self Service
Give your customers real-time, 24-hour access to purchasing and
order status information via the internet using an intuitive, easy-touse interface.
Solution
Advisor
Solution Advisor is designed to reduce the time it takes for your customer service
reps to resolve issues by giving them the information they need to solve even the
most technical problems.
The unique features of
Oracle CRM
Sub-modules
Description
Channel Revenue
Management
1. It provides a single, global basis of information to drive
channel effectiveness across your sales, marketing, and
finance divisions.
2. It accomplishes this by using consistent information
globally, ensuring all selling channels are aligned with
corporate objectives.
Order Management 1. You can achieve Perfect Orders which with it.
2. The classic definition of the Perfect Order is one that is
on-time, complete, accurate, and in perfect condition.
3. Achieving this performance consistently is no small
achievement. It requires an enormous amount of
operational discipline.
Similarities among the four vender’s Human
Capital Management modules
Modules
SAP
PeopleSoft
JD Edwards
E-Business
Suit
Payroll




Time and Labor




Talent
Management



Differences among the four vender’s
Human Capital Management modules
Vendors
Modules
PeopleSoft
1. Activity Based Management
2. Absence Management
3. eBenefits
JD Edwards
1. Self-Service for Employees
Oracle
1.
2.
3.
4.
Mobile Field Service
Daily Business Intelligence
iRecruitment
Project Resource Management
The Unique features of JD Edwards Human
Capital Management
Sub-modules
Self-Service for
Employees
Description
1. Streamline HR processes, including benefits
enrollment and vacation.
2. Access employee information 24 hours-a-day,
seven days-a-week.
3. Change the system when needed to meet your
company's specific requirements.
4. Reduce the number of phone calls received by HR.
The Unique features of PeopleSoft Human
Capital Management
Sub-modules
Description
Activity Based
Management
1.
2.
3.
Monitor the productivity, capacity utilization,
efficiency, and effectiveness of activities.
Determine the economic impact of strategic
decisions about resources, activities, products,
services, customers, and channel costs.
Generate multiple planning scenarios to assess
the consequences of major changes in your
product or customer mixes.
The Unique features of PeopleSoft Human
Capital Management (Cont’d)
Sub-modules
Description
Absence
Management
1. Submit absence requests for approval and view
status.
2. View current and projected absence balances.
3. Configure request approval functionality, including
multilevel approvals and alternate approvers.
4. Configure absence accrual and consumption
functionality, including a rules engine to compute the
most complex accrual and consumption logic.
5. Automate your leave donations administration
programs
The Unique features of PeopleSoft Human
Capital Management (Cont’d)
Sub-modules
Description
eBenefits
1. Provide employees with online access to all of their
benefits programs.
2. Enable employees to communicate their benefit
choices online, including elections, validations,
confirmation statements, and other related content.
3. Ensure rules-based elections and changes.
4. Provide access to complete benefits information and
transactions from a single page and with a single
sign on.
The Unique features of E-Business Suit
Human Capital Management
Sub-modules
Description
iRecruitment
1. Manage open job vacancies, search for candidates,
and manage the interview process, and extend
recruiting functionality to managers.
2. Maintain profiles, search for and refer jobs to
colleagues, and follow the recruitment process. Use
integrated resume extraction capabilities (using
ResumeMirror extraction engine) to search for
potential candidates.
Project
Resource
Management
1. Share resource calendars and schedules to assure
availability.
2. Maintain a central skills repository.
3. Utilize concise definitions of requirements with
mandatory and optional skills.
4. Support local work patterns, discontinuous
assignments, and local holidays
The Unique features of E-Business Suit
Human Capital Management (Cont’d)
Sub-modules
Description
Mobile Field
Service
1.
2.
3.
4.
Speed resolution with complete information access.
Respond quickly to Last-Minute schedule changes.
Replenish parts based on actual inventory levels.
Speed billing cycles.
Daily Business 1. Consolidate all key information on a single homepage,
Intelligence
with one-click access to automated out-of-tolerance
notifications, KPIs, reports, and more.
2. Analyze competence gaps by person and job. Analyze
skills gaps for groups and individuals.
3. Compare average salaries by group. Look at salary
distributions and skews by grade, performance, and
service test.
4. Analyze planned and unplanned hours by cost band
over time.
5. Understand workforce trends by job, geography, userdefined categories, minority groups, and business
areas.