LGC Website and Customer
On-line Tools
LGC RESOURCE 2014
New Website layout
Web address:
www.localgovernmentcorporation.com
(lgdpc.com and localgovcorp.com still work)
Customer Registration
Be sure to register all users in your offices to
access support tools, documentation and
software updates.
Customer Registration
Enter the following:
User Name
Email Address
Phone Number
User Type
First and Last Name
Software Platform
Site Name
Office Name
Software Package(s)
Enter the characters shown in the image. They
may not spell anything. They are case sensitive.
Customer Registration
Be sure and follow instructions for logging in
and save your password in a safe place.
You may request to reset your password if it
gets lost
Support Connection Tools
BOMGAR and TeamViewer connections for
support interaction.
These tools allow our Help
Desk to remotely connect to
your computers and provide
necessary support.
Support Connection Tools
BOMGAR
In order to ensure consistent and timely responses
to your needs, we ask that you only connect to the
support rep that has invited you to their session.
After selecting the rep’s name, follow the onscreen instructions.
If prompted to “run” select that option and
continue following the prompts.
Support Connection Tools
BOMGAR – Internet Explorer (IE)
Current versions of IE will prompt with similar
security messages.
Select the
‘Run’
option
Support Connection Tools
BOMGAR - FireFox
When using FireFox internet browser, you will be
prompted to “Save” the file.
Watch the upper right hand corner to know the
file has completed downloading:
Support Connection Tools
BOMGAR - FireFox
Once you see the file has completed, you can
click that ‘Arrow’
You will then see the
“bomgar” file that
just downloaded.
Support Connection Tools
BOMGAR – FireFox
Click the “bomgar” file and you will be
prompted to “run” the file. Click on “run” and
follow the on-screen prompts.
Support Connection Tools
BOMGAR
After the connection establishes (for all internet
browsers), please watch the screen for prompts.
Sometimes the support rep will need you to respond
to a prompt on the screen to allow them full access to
your system.
Support Connection Tools
TeamViewer - IE
When prompted to ‘open’ or ‘save’ select “Open”
Or ‘run’ or ‘save’ select “Run”
If you receive security warnings, you should find
the answer that will allow you to continue.
Support Connection Tools
TeamViewer - IE
If prompted to ‘allow the program to make
changes’, select “Yes”
Support Connection Tools
TeamViewer - FireFox
Clicking the TeamViewer icon will prompt you to
“save file”
Support Connection Tools
TeamViewer – FireFox
Once you see the file has completed, you can
click that ‘Arrow’
You will then see the
“TeamViewer” file
that just downloaded.
Support Connection Tools
TeamViewer – FireFox
Click the “teamviewer” file and you will be
prompted to “run” the file. Click on “run” and
follow the on-screen prompts.
Support Connection Tools
TeamViewer – All
internet browsers
You will have a screen
with an ID and
Password. Please
provide this to the
support rep assisting
you.
On-Line Support Request
Be sure and Log In using your customer account
Enter required information: Name, Site Name,
Phone Number, E-mail Address.
Select Preferred Contact Method (Phone or Email)
Select the Request Type
On-Line Support Request
Select the Request Type
Depending upon the Request Type you will
then have other options available.
For User Request changes, electronic forms
are available on the next screen.
For Software and Hardware requests, you will
enter a description of your request and have the
ability to select a file to upload (screen shot,
printout, or other files) that will assist or better
explain your request.
Software Documentation
Various Forms, manuals and instructional
documentation and slides are available on our website.
The Support menu contains links to these useful items.
Log in as a registered user once you go the LGC
website.
Click on the SUPPORT
heading.
Software Documentation
Once on the Support page scroll down the page and
find the heading for the software application you
are looking for.
Under each application are headings for Releases,
Forms, User Manuals, Links or Self-service items
such as Presentations and Release notes.
For documentation select the form of
documentation you are wanting.
Software Documentation
Let’s look at the NextGen Help System
- Select Support
- Scroll down to the NextGen heading
- Select NextGen User Manual
Software Documentation
This will open a new window or tab for the LGC Help
System for our Financial Management Software.
Software Documentation
The Title Page contains Important Links related to
this webhelp. Along with links to current
specialized
instructions.
Software Documentation
The left
hand side
contains
Content,
Index and
Glossary
links
Software Documentation
Clicking on the
will expand the
items within that category.
This will allow
you to find the
area of
information
that you are
wanting to read
about.
Software Documentation
Clicking the item
will open the
help page with
information
about that item.
It may also
contain links to
topics within
that item.
Software Documentation
Words in GREEN are index items and
clicking them will open the Index.
Words in RED are glossary terms that will
be defined when you click on them.
Blue Underlined words are links to other
topics and items within the web help
Software Documentation
At the top of every page is a button that
can be used to print the web help.
Before printing, be aware many of the web
helps are numerous pages.
Software Releases
FlexGen and Zortec software updates can
be installed from our website. Emails are
sent with information instructions about
the updates/releases. Be sure to read the
email in its entirety to know all that is
involved in the update process. It is
recommended that you print that email
for reference along with other
instructions.
Software Releases
Currently NextGen, AFAS, TnCIS, CTRIS and
other LGC software applications are not
using ‘user installed’ updates. Support
staff will continue to install those updates
for the time being. We do expect to have
all updates available for the customer to
do in the near future.
Software Releases
Tips for installing updates
- Remember these must be installed on
the SERVER. If your office only has one
computer that uses the LGC software, you
run the installation on that computer.
Otherwise, you must access the SERVER to
install the updates.
Software Releases
Tips for installing updates
- MAKE BACKUPS BEFORE beginning. Most
offices have backups that they run at the
end of the day, so an ideal time for
installing updates is first thing in the
morning, before work begins. In the rare
event of major problems, having a backup
is critical to keeping your data safe.
Software Releases
Tips for installing updates
- Make sure ALL users are out of the
software completely. This means no one is
using any FlexGen or Zortec application.
Check “Inquiry only” terminals. Doing this
will help the update install quickly and
without error.
Software Releases
Tips for installing updates
- Read and Follow ALL instructions. Most
of the updates are simple to install,
clicking NEXT, but afterwards there is
almost always documentation that will
print that contains further instructions.
Those must be followed completely also. If
there is no documentation, we will make a
note of that so you should know.
Software Releases
Tips for installing updates
- We know some sites cannot install the
updates. We are aware some can not
install without a support rep doing it. We
will help install those just as quickly as
possible.
Software Releases
Example FlexGen release installation.
- Receive email notification and
explanation of the software update.
Print out the email.
- IF the computer the email was received
on is the SERVER or the only computer
running the software, you can print and
follow the “Install Instructions” directly
from that computer.
Software Releases
Example FlexGen release installation.
- The instructions will contain a link
directly to the Release installer.
- Clicking the link in the instructions will
start the install.
OR if you must go to another computer…
Software Releases
Example FlexGen release installation.
- Go to the Server and access the LGC
website…
www.localgovernmentcorporation.com
- Log in to the website
Software Releases
Example FlexGen release installation.
- Select the Support Heading
Software Releases
Example FlexGen release installation.
- Scroll down the page to the FlexGen
heading and click on “Releases”
Software Releases
Example FlexGen release installation.
- Find the Release/update that is
referenced in the email you received.
There will be links to notes, the link for
downloading the installer and specific
installation instructions.
Software Releases
Example FlexGen release installation.
- You may click the link for any ‘notes’ and
read them before installing the update.
- Click the link for the “Install Instructions”.
Print those out to assist you in the process
Software Releases
Example FlexGen release installation.
- to start the installer, click the Download
Link
Software Releases
Example FlexGen release installation.
- when prompted, select “Run”
Software Releases
Example FlexGen release installation.
-if you receive a warning, select options
that allow you to continue running the
installer.
Software Releases
Example FlexGen release installation.
- select “Actions”
Software Releases
Example FlexGen release installation.
- then click
“More Options”
Software Releases
Example FlexGen release installation.
- select “Run anyway”
Software Releases
Example FlexGen release installation.
- if prompted to allow this program to
make changes, select “Yes”
Software Releases
Example FlexGen release installation.
- Now the installer will begin. Click “Next”
Software Releases
Example FlexGen release installation.
- If you receive an error that the installer
was unable to detect your software
version, click OK to exit and contact
support.
Software Releases
Example FlexGen release installation.
- The installer will begin copying files and
running other necessary functions. Just let
it run.
Software Releases
Example FlexGen release installation.
- This process can take one minute to
several minutes to complete, but you
should always notice something
happening on the screen. If it appears to
completely stop for more than 5 minutes,
you need to contact support.
Software Releases
Example FlexGen
release
installation.
- When the
installer finishes
you will be
notified it is
complete.
Click “Finish”
Software Releases
Example FlexGen release installation.
- there will be a notice about “Post-Load
Instructions” if necessary.
Software Releases
Example FlexGen release installation.
- After clicking “OK” the installer will
close and a pdf document will open
with “Post-load Instructions” for you
to follow. Please print, read and follow
ALL instructions in that
documentation. This will also have
notes about software changes.
Freeline University
Online Self-Directed Training
Specifically designed for LGC’s NextGen Software
Suite. It provides instruction, review, and testing that
you can use at your pace, to accommodate your
learning style. Each time a new NG product is finished,
our Freeline team creates its curriculum and tests,
using the actual software, not just some screen
mockups or descriptions. Each student will receive an
individual login and customized curriculum, based on
their position and responsibility. After each test, they
automatically receive their scores through email.
Freeline University
We will now view an example of
an actual class.
Questions?