Chapter 1 Test Bank
1-1 Multiple Choice
1-1.1 _____ communication focuses on communication between two people or
communication among a small group of people.
A) Intrapersonal
B) Interpersonal
C) Computer-mediated
D) Mass
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 2
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.2. _____ communication includes the use of such technologies as e-mail, blogging,
and tweeting.
A) Small group
B) Interviewing
C) Mass
D) Computer-mediated
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 4
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.3. A president speaking to college students at a university is an example of
A) interpersonal communication.
B) small group communication.
C) intrapersonal communication.
D) public communication.
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 4
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.4. In _____ communication, you are entertained, informed, and persuaded by the
media.
A) public
B) small group
C) intrapersonal
D) mass
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 4
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.5. One of the benefits of developing strong communication skills is that you can
approach new situations more mindfully, and increase your ability to distinguish between
valid arguments and those with logical fallacies. This is known as having _____ skills.
A) critical thinking
B) keen listening
C) public speaking
D) interactional communication
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 5
Difficulty: 2: Moderate
Skill: Conceptual
Answer: A
1-1.6. A conversation with your friend would be different in a quiet library than it would
in a crowded restaurant. These differences can be attributed to the changing _____
context.
A) physical
B) social-psychological
C) temporal
D) cultural
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 7-8
Difficulty: 1: Easy
Skill: Factual
Answer: A
1-1.7. Speaking and writing, both acts of producing messages, are referred to as
A) encoding.
B) decoding.
C) messaging.
D) channeling.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 1: Easy
Skill: Factual
Answer: A
1-1.8. The act of receiving messages is called
A) encoding.
B) decoding.
C) messaging.
D) channeling.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.9. According to the communication model in your book, listeners are both
A) sources and messengers.
B) receivers and messengers.
C) messengers and encoders.
D) receivers and decoders.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.10. Messages that refer to other messages are
A) feedforward.
B) feedback.
C) metamessages.
D) responses.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 1: Easy
Skill: Factual
Answer: C
1-1.11. When listening to a lecture in class, you say, “I’m sorry, but I don’t understand.”
This is an example of
A) feedforward.
B) encoding.
C) noise.
D) a metamessage.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8-9
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.12. As a listener, the message you send that is a reaction to another message is
A) feedforward.
B) feedback.
C) a metamessage.
D) metacommunication.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.13. A message you send as a preface to your primary message is
A) feedforward.
B) feedback.
C) a metamessage.
D) metacommunication.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: A
1-1.14. Smiles, applause, and head nods from the audience inform the speaker the
message is being well received, and are examples of
A) contexts.
B) feedback.
C) receivers.
D) noise.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.15. Vocal, visual, tactile, and written are all types of _____, or media through which
the message passes.
A) channels
B) messages
C) transitions
D) principles
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: A
1-1.16. Drew forgot his glasses and couldn’t see the speaker’s visual aids. This is an
example of what type of noise?
A) physical
B) physiological
C) psychological
D) semantic
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 10
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.17. If communication results in changes in attitudes, values, beliefs, or emotions, it
has had a(n) _____ effect.
A) intellectual
B) affective
C) psychomotor
D) cognitive
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 10
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.18. This purpose or motive of communication involves―enjoying the experience of
the moment.
A) to play
B) to relate
C) to help
D) to persuade
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 10
Difficulty: 1: Easy
Skill: Factual
Answer: A
1-1.19. This purpose or motive of communication involves―trying to change the
attitudes and behaviors of others.
A) to play
B) to relate
C) to help
D) to influence
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 10
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.20. While giving a speech, the speaker is simultaneously monitoring the crowd
members for their responses. As the crowd responds through facial expressions and
vocalizations, they are simultaneously listening to the message. This illustrates which
principle of communication?
A) Communication is purposeful.
B) Communication is a package of signals.
C) Communication is ambiguous.
D) Communication is transactional.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 11
Difficulty: 3: Difficult
Skill: Applied
Answer: D
1-1.21. When speaking to a child, you simplify your vocabulary. On the other hand, when
speaking to your professor, you use larger words to gain his or her social approval.
Which theory explains this process of adjustment?
A) uncertainty reduction theory
B) relationship dialectics theory
C) communication accommodation theory
D) social penetration theory
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 13
Difficulty: 3: Difficult
Skill: Applied
Answer: C
1-1.22. At the start of class, your professor stares at you and says in an intense voice, “I
need to see you immediately after class!” The obvious status difference between you and
your professor is part of the _____ message.
A) content
B) relationship
C) competent
D) feedback
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 13
Difficulty: 3: Difficult
Skill: Apply
Answer: B
1-1.23. Our inclination to divide up communication events into sequences of stimuli and
responses illustrates which principle of communication?
A) Communication is ambiguous.
B) Communication is a process of adjustment.
C) Communication is inevitable.
D) Communication is punctuated.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 15
Difficulty: 1: Easy
Skill: Factual
Answer: D
1-1.24. We are _____ when we are aware of the reasons for our behaviors and thoughts.
A) mindless
B) incompetent
C) mindful
D) culture specific
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 19
Difficulty: 1: Easy
Skill: Factual
Answer: C
1-1.25. Frank was determined not to let Dorothy know he was upset, so he avoided
looking at her and only spoke in one-word responses, but Dorothy knew immediately
something was wrong. This demonstrates the _________ of the communication process.
A) inevitability
B) irreversibility
C) unrepeatability
D) competency
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 16
Difficulty: 3: Difficult
Skill: Apply
Answer: A
1-1.26. Jane both understands and communicates effectively. Jane has a high degree of
A) communication competence.
B) metacommunication.
C) relationship dimension.
D) adjustment.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 17
Difficulty: 2: Moderate
Skill: Conceptual
Answer: A
1-1.27. To increase your mindfulness, the text suggests that you __________, such as
trying to see your prospective romantic partner in a variety of roles—child, parent,
employee, neighbor, friend, financial contributor, and so on.
A) be open to new information and points of view
B) create and recreate categories
C) beware of relying too much on first impressions
D) think before you act
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 19
Difficulty: 2: Moderate
Skill: Conceptual
Answer: B
1-1.28. In this view of ethics, a person claims that the ethics of communication depend on
the culture’s values and beliefs as well as particular circumstances.
A) neutral view
B) subjective view
C) relationist view
D) objective view
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 20
Difficulty: 1: Easy
Skill: Factual
Answer: B
1-1.29. The most often used form of communication is
A) speaking.
B) writing.
C) listening.
D) reading.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 21
Difficulty: 1: Easy
Skill: Factual
Answer: C
1-1.30. Media literacy aims to enable you to do all of the following EXCEPT
A) understand.
B) analyze.
C) evaluate.
D) persuade.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 22
Difficulty: 2: Moderate
Skill: Conceptual
Answer: D
1-2 True/False
1-2.1. Intrapersonal communication is communication between two people.
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 2
Difficulty: 1: Easy
Skill: Factual
Answer: False
1-2.2. Mass communication includes newspapers and radio.
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 4
Difficulty: 1: Easy
Skill: Factual
Answer: True
1-2.3. Speaking and writing are examples of decoding.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 2: Moderate
Skill: Conceptual
Answer: False
1-2.4. We send and receive messages through only one sensory organ at a time.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 8
Difficulty: 2: Moderate
Skill: Conceptual
Answer: False
1-2.5. Feedback tells the speaker what effect he or she is having on the listener(s).
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: True
1-2.6. The temporal context is the tangible or concrete environment in which
communication takes place.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 7-8
Difficulty: 1: Easy
Skill: Factual
Answer: False
1-2.7. Communication is transactional, meaning each element is independent of the other
elements.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 11
Difficulty: 1: Easy
Skill: Factual
Answer: False
1-2.8. It is important to pay attention to relationship messages, as ignoring this dimension
can lead to problems.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 13
Difficulty: 1: Easy
Skill: Factual
Answer: True
1-2.9. Regardless of how you try to negate or reduce the effects of a message, the
message itself, once it has been sent and received, cannot be reversed.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 17
Difficulty: 2: Moderate
Skill: Conceptual
Answer: True
1-2.10. Mindfulness is being aware of your surroundings.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 19
Difficulty: 1: Easy
Skill: Factual
Answer: False
1-3 Completion Questions
1-3.1. _____ communication takes place among people in a business setting.
LO 1.1: Identify the major forms of human communication, its benefits, and its myths.
Topic: Forms, Benefits, and Myths of Human Communication
Page: 4
Difficulty: 1: Easy
Skill: Factual
Answer: Organizational
1-3.2. Social-psychological and temporal are forms of communication _____.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 7
Difficulty: 1: Easy
Skill: Factual
Answer: context
1-3.3. _____ are the messages you send that are reaction to other messages.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 1: Easy
Skill: Factual
Answer: Feedback
1-3.4. _____ messages refer to the behavioral response that is expected from messages.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 13
Difficulty: 1: Easy
Skill: Factual
Answer: Content
1-3.5. _____ is the study of good and bad, right and wrong, moral and immoral.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 20
Difficulty: 1: Easy
Skill: Factual
Answer: Ethics
1-4 Essay
1-4.1. Explain the six elements of human communication. Illustrate each element by
referring to communication problems and challenges in your life or in the lives of others.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 7-10
Difficulty: 3: Difficult
Skill: Analyze
1-4.2. Explain the differences between feedback and feedforward. Write a short dialogue
that includes at least one feedforward and one feedback message and identify these two
concepts in the transcript.
LO 1.2: Define the major elements of human communication: context, source–receiver,
messages, channels, noise, effects, and ethics.
Topic: Elements of Human Communication
Page: 9
Difficulty: 3: Difficult
Skill: Applied
1-4.3. Choose three of the principles of human communication. Identify and explain these
principles.
LO 1.3 Paraphrase the principles of human communication.
Topic: Principles of Human Communication
Page: 18
Difficulty: 3: Difficult
Skill: Analyze
1-4.4. Assess your own communication competence using the four requirements for the
competent communicator discussed in Chapter 1.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 17
Difficulty: 3: Difficult
Skill: Applied
1-4.5. Compare the objective and subjective views of ethics. Give an example of each.
LO 1.4 Explain the characteristics of the competent communicator.
Topic: The Competent Communicator
Page: 22
Difficulty: 3: Difficult
Skill: Analyze
Chapter 2 Test Bank
2-1 Multiple Choice
2-1.1. The word “culture” includes which of the following?
A) a person’s gender
B) a person’s physical traits
C) a person’s genetic makeup
D) a person’s beliefs
LO 2.1: Explain the nature of and role of culture in human communication and define
culture, enculturation, and acculturation.
Topic: What Is Culture?
Page: 28
Difficulty: 1: Easy
Skill: Factual
Answer: D