ILA Courses
BIIAB Award in CCTV
4 Days
£200.00
Anyone wanting to work as a CCTV Operator in the UK, needs a license to practice issued by the Security Industry
Authority (SIA) and one of the things you need to apply for a license is to have passed a recognised qualification.
The BIIAB Award in CCTV is designed for those who wish to work in the industry. Endorsed by the SIA and
regulated by Ofqual, the qualification is awarded to learners who successfully complete three units:
Working in the Private Security Industry, Working as a CCTV Operator, Practical Operations of CCTV Equipment
BIIAB Award in Door Supervision
4 Days
£200.00
Anyone wanting to work as a door supervisor in the UK, needs a licence to practice issued by the Security Industry
Authority (SIA) and one of the things you need to apply for a license is to have passed a recognised door
supervision qualification. The BIIAB Award in Door Supervision is designed for those who wish to work in the
industry. Endorsed by the SIA and regulated by Ofqual, the qualification is awarded to learners who successfully
complete Four units: Working in the Private Security Industry, Working as a Door Supervisor, Conflict Management
for the Private Security Industry and Physical Intervention Skills for the Private Security Industry.
BIIAB Safety Awareness for Door Supervisors
Half Day
£80.00
This covers first aid awareness, legislation with regard to children and young people and the threat of terrorism
which will meet the same standards as the recent qualification, 'Award in Door Supervision'. This can be done
through distance learning then followed by a multiple–choice exam.
BIIAB Award in Scottish Certificate for Licensed Premises Staff
Half Day
£100.00
This course is designed for those individuals who work or wish to work within the Licensed Trade. When the new
Licensing (Scotland) Act 2005 came into effect on the 1st Sept 2009, any person who works in any aspect of the
licensed trade must undertake at least 2 hours’ worth of accredited training as this is a mandatory condition.
This course will give the candidates a full understanding of the new legislation; understand their responsibilities
within the legislation whilst giving practical advice.
This course covers: Licensing Law, Children and Young People, Associated Law, What is Alcohol and How, Does it
Affect Us? And Crime and Conflict.
BIIAB Award in Scottish Certificate for Licensed Premises Staff and Elementary Food Hygiene - REHIS
Self-Study + 1 Day
£200.00
Trade must undertake at least 2 hours' worth of accredited training as this is a mandatory condition.
This course will give the candidates a full understanding of the new legislation; understand their responsibilities
within the legislation whilst giving practical advice and also a First Aid Certificate on completion.
Course covers:
- Licensing Law
- Children and Young People
- Associated Law
- What is Alcohol and how does it affect us?
- Crime and Conflict
Elementary Food Hygiene is a short one-day course that has been designed to provide an introduction to food
hygiene which includes course tuition and assessment.
The course covers the following areas: Food Poisoning, Bacteria, Hygiene Control, Food Storage, Temperature,
Cleaning & Disinfection, Pest Control, Legislation and HACCP.
A certificate is awarded on the succession completion of the examination. We will also offer one free resit
BIIAB Award in Scottish Certificate for Licensed Premises Staff and First Aid
Self-Study + 1 Day
£200.00
This is a 2 day course is designed for those individuals who work or wish to work within the Licensed Trade. When
the new Licensing (Scotland) Act 2005 came into effect on the 1st Sept 2009, any person who works in any aspect
of the licensed trade must undertake at least 2 hours' worth of accredited training as this is a mandatory condition.
This course will give the candidates a full understanding of the new legislation; understand their responsibilities
within the legislation whilst giving practical advice and also a First Aid Certificate on completion.
Course covers:
- Licensing Law
- Children and Young People
- Associated Law
- What is Alcohol and how does it affect us?
- Crime and Conflict
First Aid Training will be a 1-day course, which provides the minimum level of first aid training for persons in the
workplace. On completion of the course, the delegate will receive a certificate of attendance. This is valid for 3
years.
The course includes:
What to do in an emergency
Basic life support
Management of the unconscious casualty
Assessment and treatment of a casualty who is wounded, bleeding or shocked
BIIAB Award in Security Guarding
Group course max: 12 - 4 Days
£200.00
Anyone wanting to work as a security Guard in the UK, needs a license to practice issued by the Security Industry
Authority (SIA) and one of the things you need to apply for a license is to have passed a recognised qualification.
The BIIAB Award in Security Guarding is designed for those who wish to work in the industry. Endorsed by the SIA
and regulated by Ofqual, the qualification is awarded to learners who successfully complete three units: Working
in the Private Security Industry, Working as a Security Officer, Conflict Management for the Security Industry.
BIIAB Award in Up-skilling Door Supervisors (Scotland)
One Day
£100.00
The award will consist of two units ‘Physical Intervention Skills for the Private Security Industry’ and ‘Safety
Awareness for Door Supervisors’ and will be delivered over one day and distance learning.. Candidates must be 18
and over and be able to provide valid ID to sit examinations
BIIAB Award in Up-skilling Door Supervisors Advanced (Scotland)
One Day
£150.00
The award will consist of two units 'Physical Intervention Skills for the Private Security Industry' and 'Safety
Awareness for Door Supervisors' and will be delivered over one day and distance learning. LifeSkills also deliver the
advanced physical intervention techniques at no extra cost and candidates will receive an additional certificate
having completed the advanced techniques.
CSCS Health and Safety and Environmental Basic
Self Study
£95.00
An increasing number of contractors and clients now demand proof of competence before allowing contractors on
their sites. This course is designed to address these concerns and allows potential contract workers the
opportunity to undertake the above CSCS Health and Safety and Environmental Training. The training includes the
use of a CD-ROM with voice over and mock tests or a Health and Safety and Environmental workbook with a
number of questions and answers, one test is included in this and we will also pay for the card
CSCS Enhanced Health and Safety and Environmental
Self Study
£150.00
An increasing number of contractors and clients now demand proof of competence before allowing contractors on
their sites. This course is designed to address these concerns and allows potential contract workers the
opportunity to undertake the above CSCS Health and Safety and Environmental Training. The training includes the
use of a CD-ROM with voice over and mock tests or a Health and Safety and Environmental workbook with a
number of questions and answers, two tests is included in this and we will also pay for the card.
CSCS Basic and First Aid
Self Study
£200.00
An increasing number of contractors and clients now demand proof of competence before allowing contractors on
their sites, with the Training of First Aid and also the card for CSCS this would be beneficial to anyone looking to
get in to construction.
This course is designed to address these concerns and allows potential contract workers the opportunity to
undertake the above CSCS Health and Safety and Environmental Training. The training includes the use of a CDROM with voice over and mock tests OR a Health and Safety and Environmental workbook with a number of
questions and answers. Once Training is complete candidates are given 1 exam date and on success of passing the
exam will be provided with the CSCS card.
First Aid Training will be a 1-day course, which provides the minimum level of first aid training for persons in the
workplace. On completion of the course, the delegate will receive a certificate of attendance. This is valid for 3
years.
The course includes:
What to do in an emergency
Basic life support
Management of the unconscious casualty
Assessment and treatment of a casualty who is wounded, bleeding or shocked
ECDL Extra
Self Study
£200.00
The European Computer Driving Licence® (ECDL) is the internationally recognised qualification which enables
people to demonstrate their competence in computer skills.
The ECDL syllabus is designed to cover the key concepts of computing, its practical applications and their use in the
workplace and society. This course will cover: Word processing /Spreadsheets/Presentation /Improving
productivity using IT
ECDL - Advanced Presentation
Self Study
£125.00
Course content includes:
Creating slides within a presentation, Uploading pictures, images and object, Multimedia, Layout design, Editing,
Charts and graphics, Customising and management of presentation, Special tools and Macros.
It is preferable that the candidates hold an ECDL Certificate.
ECDL Adv – Presentation is for those who use presentation skills on a regular basis to produce outputs using
advanced formatting and layout techniques, and who wish to prove that their level of skill is beyond that of a basic
user.
ECDL - Advanced Word Processing
Self Study
£125.00
ECDL Advanced - Word Processing is for the individual who uses a word processing application to prepare reports,
newsletters and forms, and who wishes to prove that their level of skill is beyond that of a basic user. ECDL
Advanced - Word Processing qualified staff can prove their ability to use many of the advanced tools available on
standard word processing applications, including:
- Using section breaks, and multiple formats within a document: Sections allow different layouts to be used within
the same document - some pages can be landscape and others portrait, some sections have more than one
column.
- Creating macros and auto text functions: These features automate the use of recurring items thus speeding and
improving productivity as well as ensuring greater consistency.
- Using forms with drop-down fields and check boxes: This means forms can be locked down so people can fill in
certain options and prevents random tailoring of the document.
Also includes: Editing, Document Elements. Layout, Special Tools, Document Organisation, Printing user.
ECDL- Advanced Spreadsheets
Self Study
£125.00
ECDL Advanced - Spreadsheets is for the individual who manipulates and analyses data and subsequently prepares
reports, and wishes to prove that their skill is beyond that of a basic user. ECDL Advanced - Spreadsheets qualified
staff can prove their ability to use many of the advanced tools available on standard spreadsheet applications,
including:
- Use of subtotals, filter or advanced filter: This allows analysis of data into discreet groups to prepare reports and
provide management information.
- Use of charts: To provide picture charts, combination charts and amend axes and titles.
- Linking multiple worksheets: To provide consolidation of data across different sheets using 3D functionality which
is in-built.
- Pivot Tables: A method of cross-tabulating information to make sense of what seems like a disparate set of data.
Also includes:
Editing, Analysis, Data-Handling, Macros, Functions.
European Computer Driving Licence - ECDL
Self Study
£200.00
ECDL is a Europe-wide qualification which enables people to demonstrate their competence in computer skills.
It aims to:
- raise the general level of competency in IT
- improve productivity at work
- enable employers to invest more efficiently in IT
- ensure the best practice and quality issues are understood and implemented.
No formal qualifications required. Pre-assessment can be given to ascertain learning required
- Module 1: Basic Concepts of Information Technology, Module 2: Using the Computer and Managing Files, Module
3: Word Processing, Module 4: Spreadsheets, Module 5: Databases, Module 6: Presentations, Module 7:
Information and Communication.
European Computer Driving Licence - ECDL
Group
£450.00
ECDL is a Europe-wide qualification which enables people to demonstrate their competence in computer skills.
It aims to:
- raise the general level of competency in IT
- improve productivity at work
- enable employers to invest more efficiently in IT
- ensure the best practice and quality issues are understood and implemented.
No formal qualifications required. Pre-assessment can be given to ascertain learning required
- Module 1: Basic Concepts of Information Technology, Module 2: Using the Computer and Managing Files, Module
3: Word Processing, Module 4: Spreadsheets, Module 5: Databases, Module 6: Presentations, Module 7:
Information and Communication.
Elementary Food Hygiene – REHIS
One Day
£90.00
This short one-day course has been designed to provide an introduction to food hygiene which includes course
tuition and assessment, the course covers the following areas: Food Poisoning, Bacteria, Hygiene Control, Food
Storage, Temperature, Cleaning & Disinfection, Pest Control, Legislation and HACCP. A certificate is awarded on
the succession completion of the examination. We will also offer one free resit.
Elementary Food Hygiene and First Aid
Two Days
£200.00
This is a 2 day course has been designed to provide an introduction to food hygiene and First aid which includes
course tuition and assessment.
The course covers the following areas: Food Poisoning, Bacteria, Hygiene Control, Food Storage, Temperature,
Cleaning & Disinfection, Pest Control, Legislation and HACCP.
A certificate is awarded on the succession completion of the examination. we will also offer one free resit for Food
Hygiene
The 1 day first Aid course includes:
What to do in an emergency
Basic life support
Management of the unconscious casualty
Assessment and treatment of a casualty who is wounded, bleeding or shocked, the delegate will receive a
certificate of attendance. This is valid for 3 years.
Elementary Food Hygiene and Scottish Certificate for Licensed Premises Staff
Two Days
£200.00
Food Hygiene
This short one-day course has been designed to provide an introduction to food hygiene which includes course
tuition and assessment.
The course covers the following areas: Food Poisoning, Bacteria, Hygiene Control, Food Storage, Temperature,
Cleaning & Disinfection, Pest Control, Legislation and HACCP.
A certificate is awarded on the succession completion of the examination. We will also offer one free resit.
Scottish Certificate for Licensed Premises Staff
This course is designed for those individuals who work or wish to work within the Licensed Trade. When the new
Licensing (Scotland) Act 2005 comes into effect on the 1st Sept 2009, any person who works in any aspect of the
licensed trade must undertake at least 2 hours’ worth of accredited training as this is a mandatory condition.
This course will give the candidates a full understanding of the new legislation; understand their responsibilities
within the legislation whilst giving practical advice.
This course covers:
Licensing Law
Children and Young People
Associated Law
What is Alcohol and how does it affect us?
Crime and Conflict
First Aid Appointed Persons
One Day
£100.00
This is a 1-day course, which provides the minimum level of first aid training for persons in the workplace. On
completion of the course, the delegate will receive a certificate of attendance. This is valid for 3 years.
What to do in an emergency
Basic life support
Management of the unconscious casualty
Assessment and treatment of a casualty who is wounded, bleeding or shocked
First Aid at Work
3 Days
£200.00
This is a Health & Safety executive approved 3-day course that complies with the Health & Safety (First Aid)
regulations 1981.
Personnel are trained to a standard where they can administer basic First Aid in the workplace until more qualified
help arrives. On successful completion of the course and final assessment, the delegate will receive the HSE
approved nationally recognized First Aid at work certificate. This is valid for 3 years.
Aims and principles of First Aid
Basic Life support (CPR)
Management of the unconscious casualty
Personal hygiene and the prevention of cross infection during first aid procedures
Assessment and treatment of a casualty who is wounded, bleeding or shocked
Treatment of injuries to bones, muscles or joints
How to deal with the effects of poisons, gases and fumes
Assessment and treatment of common major and minor illnesses
Emergency transport of casualties
Legal aspects of first aid at work, record keeping and the use of equipment.
First Steps on the Care Pathway
3 Days
£200.00
This is a 3 day course, Designed to cover the essential theoretical and practical skills that are required for those
wishing to work within the Care Sector.
This course will cover the following subjects:
- Legislation in the Care Sector
- Role of a Care worker
- Duty of Care
- Communication
- Personal care
- Skin Integrity
- Continence Care
- Moving and Handling
- Food Hygiene/ Nutrition
Hospitality
3 Days
£200.00
A three day Hospitality course involving customer service, REHIS Elementary Food Hygiene and the Bii SCLPS.
The course will focus on key aspects of customer service within the hotel and catering industries and ensure that
delegates will also receive training in the best practice principles of the safe handling of food and also to the
minimum required status in law for working with and to serve/sell alcohol.
The course includes the one day REHIS Food Hygiene with a real focus on the hospitality industry and four hours on
the Scottish Certificate for Licensed Premises staff which will legally qualify you to work within the Scottish
Licensed trade/industry. All REHIS Food Hygiene courses are recognised by your local Environmental Health Officer
and are suitable for those working in restaurants, hotels, bars, nurseries, residential homes and day care .
Introductory Sage Accounting
Self Study
£150.00
Course content includes:
- Basic bookkeeping skills
- Introduction to double-entry bookkeeping
- Trial balance report
- Working with customers and suppliers
- Understanding VAT and VAT return
- Essential management reports
Introductory Sage Payroll
Self Study
£100.00
For Candidates who are looking to get into Payroll.
Payroll screens and find out how you can alter background settings. Cover the preliminary set up tasks, such as
building your payment and deduction types, using the Criteria option to select weekly or monthly employees and
reviewing your Government Legislation settings. Learn how to set up your employee records, enter their payroll
information and year to date values. Also discover how to set up payroll operators, restrict their access to certain
areas of the program and how to set up security passwords.
Part 2 - How to process a standard payroll run - at your own pace.
From here you will learn how to select the employees you wish to process payroll for, enter their payments for this
period, check the payroll figures against reports and then print payslips. Part 2 will then show you how to produce
a backup before updating the payroll run.
Part 3 - Making use of the other main utilities within Instant Payroll
Having learnt how to process a typical payroll run in Part 2, you are now ready to build on your Instant Payroll
knowledge. Part 3 will explain how to set up, apply and process pension schemes and holiday schemes. You will
also learn how to record holidays and other absences in Instant Payroll and how to advance holiday pay. In this
session you will also learn how to extract information from Instant Payroll for use in other programs, such as Sage
Accounts.
First Aid Course
One Day
£100.00
This course is primarily designed to provide those who work with children and infants (including children’s and
nursery nurses/ nannies etc) with the knowledge and understanding to be able to deal with essential first aid to
that group. The delegate will receive training in what they should do in an emergency, dealing with an unconscious
child/ infant, the control of wounds & bleeding and resuscitation techniques including cardio-pulmonary
resuscitation and other childhood emergencies and conditions. The learning outcomes for this course have been
designed specifically to meet the requirements of the Ofsted guide to registration on the Childcare Register
(September 2009)
PAT Testing Course
Self Study
£150.00
The PAT testing course is split up into easy to digest bite size sections making learning easier. You can go back
through the training sections until PAT testing is fully understood.
IT and Industrial Appliances Covered:
The Pat Testing Course covers all 240 volt and 110v appliances including Visual Inspections, Earth Bond Testing,
Insulation testing and Leakage tests.
Everything is covered from PC's and monitors to 110v drills, lighting, adapters and even appliances you didn't know
that you could test.
The Essential Guide to PAT Testing course unravels the mysteries and concerns regarding Portable Appliance
Testing (PAT). It comprehensively explains the PAT process showing in great detail all of the tests required.
REHIS Infection Control
One Day
£110.00
This course is designed to give candidates within the healthcare field the underpinning knowledge and skills to
promote high personal standards and behaviours in infection control and prevention which will reduce the number
of healthcare associated infections. There will be a Multiple Choice examination at the end of the course.
REHIS Elementary Health and Safety Course
One Day
£100.00
This one-day course is aimed at employers, pre-employment candidates, employees and the self-employed and
gives you the opportunity to gain further knowledge of health and safety and obtain an Elementary Health &
Safety Certificate accredited by The Royal Environmental Health Institute of Scotland (REHIS).
This course will cover: health and safety legislation, accidents and ill-health, risk assessments, first aid at work,
personal protective equipment (PPE), health, safety and welfare, work equipment and machinery, electricity, fire
prevention, health hazards, hazardous substances, ergonomics and workstation design plus the principles of safe
manual handling
Retail Business Planning & Finance
One Day
£100.00
The Guide to Successful Retailing – inspired by Mary Portas, is a series of business courses developed specifically to
meet the needs of small and medium sized business owners and managers.
Maintaining a healthy balance sheet is critical to any successful business. Achieving this takes planning and
forecasting. This accessible course guides you through building a business plan, cash management and monitoring
sales, to help your business stay in a positive financial position. By the end of the session you will: Understand the
importance of having a business plan and get a guide and template to write one; if you don’t have a plan how do
you know where you are going? • Be able to manage your sales and improve your cash flow for maximum impact
on your overall business performance• understand what makes your business profitable or not: gross profit,
capital expenditure, systems and controls, stock turns/levels
The course can be delivered either over one full day or two half days.
Retail Works
4 Days
£200.00
The key objectives of this programme are to enable participants to:
-Identify the different areas of the retail sector and job roles within the industry
-Recognise the importance of customer service and selling skills in retail
-Explore the communication process and the possible barrier to the communication process
-Understand the importance of presenting accurate information to customers and taking opportunities to increase
business
-Appreciate the importance of making a positive impression
-Identify hazards and security risks in retail and measures of prevent injury and theft
-Learn the importance of self-development and teamwork
-Learn effective interview skills
Sage 50 Accounts: Stage 1:
Getting started with Sage 50 Accounts
Self Study
£225.00
This Course Includes:
•
•
•
•
•
Book 1: How to install and set up your Sage 50 Accounts software
Book 2: How to enter your opening balances
Book 3: Starting to enter transactions
Book 4: Housekeeping, error corrections and access rights
Sage 50 Accounts Certification Level 1 included
Sage 50 Accounts: Stage 2:
Self Study
£225.00
Core functionality of Sage 50 Accounts
This Course Includes:
•
Book 1: Credit Control
•
Book 2: Month End Procedures
•
Book 3: Reporting, VAT returns and Year End
•
Book 4: Management Information
•
Sage 50 Accounts Certification Level 2 included
Sage 50 Accounts: Stage 3:
Self Study
£225.00
Sage 50 Accounts Plus & Professional
This Course Includes:
•
Book 1: Setting up stock and dealing with order processing
•
Book 2: Project costing and invoicing
•
Book 3: Bill of materials, stock pricing and period end
•
Book 4: Periodic routines, quotes/pro forma invoices and foreign trader
•
Sage 50 Accounts Certification Level 3 included
Sage 50 Payroll: Stage 1:
Self Study
Getting started with your payroll
This Course Includes:
•
•
•
•
Book 1: How to install and set up your Sage 50 Payroll
Book 2: How to process a standard payroll run
Book 3: Making use of the other main functions within Sage 50 Payroll
Sage 50 Payroll Certification Level 1 included
£150.00
Sage 50 Payroll: Stage 2: Integration,
Self Study
£150.00
Statutory Payments & Payroll Year End
This course includes:
•
•
•
•
Book 1: Linking Sage 50 Payroll to other systems
Book 2: Statutory functions in Sage 50 Payroll
Book 3: Period end, Year end and e-submissions
Sage 50 Payroll Certification Level 2 included
Sage Book Keeping: Bookkeeping E-learning Stage 1
Self Study
£100.00
This Course Includes:
•
Learn the basics of double-entry bookkeeping:
•
Session 1: Basic bookkeeping skills
•
Session 2: Introducing double-entry bookkeeping
•
Session 3: The Trial Balance report
•
Session 4: Working with your customers
•
Session 5: Working with your suppliers
•
Session 6: Understanding VAT and the VAT return
•
Session 7: Essential Management Report
Sage Book Keeping: Bookkeeping E-learning Stage 2
Self Study
£100.00
This Course Includes:
Study more advanced bookkeeping techniques. We recommend you complete Sage Bookkeeping Stage 1 before
this course:
•
Session 1: Review the fundamentals
•
Session 2: Working with prepayments and accruals
•
Session 3: Accounting for depreciation
•
Session 4: Accounting for write-offs
•
Session 5: Reconciling your bank account
•
Session 6: Applying performance measures
•
We recommend you complete Sage Bookkeeping Stage 1 before this course.
Sage Instant Accounts
Self Study
£200.00
The course topics covered are:
•
Book 1: How to install and set up your Sage Instant Accounts software
•
Book 2: Working with day-to-day transactions
•
Book 3: Dealing with Security, Corrections and Housekeeping
•
Book 4: Controlling your Stock, producing Quotations and Product Invoices
•
Book 5: Managing your Company’s Credit Control
•
Book 6: Running Period End Routines and Management Reporting
Sage Instant Payroll
Self Study
This Course Includes:
•
•
•
•
•
Book 1: How to install and set up Sage Instant Payroll
Book 2: How to process a standard payroll run
Book 3: Making use of the other main utilities within Sage Instant Payroll
Book 4: Statutory functions in Sage Instant Payroll
Book 5: The Period End, the Year End and e-Submission
£100.00
Scottish Certificate for Personal Licence Holders (SCPLH)
£200.00
Group course max: 12
The Licensing (Scotland) Act 2005 states that anyone who authorises the sale of alcohol to the public must hold a
personal licence. If you wish to obtain a personal licence you need to apply to your local licensing board. You will
be asked for a number of things to support your application; these include proof that you hold a licensing
qualification such as the SQA/ServeWise or BIIAB SCPLH.
The BIIAB SCPLH covers the syllabus set by the Scottish Government to enable candidates to understand the law in
relation to:
The roles, responsibilities and functions of Licensing Boards and Licensing Standards Officers, The application
process for a personal licence, The application process for premises and occasional licences, mandatory &
discretionary conditions, Protection of children from harm, The content and purpose of an operating schedule and
risk assessment, Drunkenness and disorderly behavior, Licensed hours, Control of order, The responsible retail sale
of alcohol, Roles and responsibilities of the personal licence holder and the penalties relating to failure to comply
with the law, Unauthorised licensable activities, Rights of entry to licensed premises, The strengths of alcoholic
drinks and the effects of alcohol on the human body.
This course will cover the cost of the training and also the Licence.
WorldHost - Frontline Management Solution
One Day
£100.00
The benefits of good management:
- Encourages strong leadership - helps to increase the competitive edge of your business
- Ensures your managers give the right support to their teams - improved customer experience
- Trained managers build relationships with employees - increased employee and company productivity and
customer satisfaction.Participants in this certificated programme will gain valuable skills and techniques and be
eligible to wear the WorldHost pin badge which recognises customer service excellence.
What will delegates learn?
- An understanding of the key fundamentals which make a good retail manager and the key responsibilities of a
front line manager.
- How to create high performing teams and how to coach for high performance
- How to empower the team to deliver excellent customer service
- How to hire and train for success
- How to manage change and productivity while focusing on the customer
- How to implement the above and create winning business strategies
On successfully of completing this course all candidates are able to wear the instantly recognisable WorldHost
Lapel badge.
WorldHost - Sales Powered by Service
Half Day
£65.00
This is an Internationally recognised qualification accredited by People 1st and the National Skills Academy for
Retail .
Industry Research shows that improving customer service is one of the biggest challenges for retail businesses
today. With 51 percent of retail staff employed in sales and customer service roles, providing the right training can
have a real impact on your sales and turnover.
We know that retail businesses have different needs to hospitality and tourism businesses, so we have partnered
with the National Skills Academy for Retail to deliver three retail-specific WorldHost programmes
The benefits of good customer service selling skills Encourages customer loyalty - happy customers become repeat customers
Reduces sots to attract new customers
Helps businesses to maximise profit from its most valuable resource - staff
Equips your tem with the confidence and skills to sell
Participants in this certificated programme will gain valuable skills and techniques and be eligible to wear the
WorldHost pin badge which recognises exceptional customer service and selling skills.
What will delegates learn?
An understanding of the sales cycle and how they can influence customer purchasing decisions
The value of knowing your products/services by listening to the needs of your customers
The benefits of selling beyond the basics
WorldHost - The Principles of Customer Service
One Day
£85.00
This is an Internationally recognised qualification accredited by People 1st and the National Skills Academy for
Retail .
Industry Research shows that improving customer service is one of the biggest challenges for retail businesses
today. With 51 percent of retail staff employed in sales and customer service roles, providing the right training can
have a real impact on your sales and turnover.
We know that retail businesses have different needs to hospitality and tourism businesses, so we have partnered
with the National Skills Academy for Retail to deliver three retail-specific WorldHost programmes
The benefits of good customer serviceencourages customer loyalty - happy customers become repeat customers
Reduce sots to attract new customers
Help businesses gain competitive edge - be known as a business which puts the customer first
Participants in this certificated programme will gain valuable skills and techniques and be eligible to wear the
WorldHost pin badge which recognises customer service excellence.
What will delegates learn?
An understanding of the value of retail in the UK
The importance of excellent customer service
*The skills of effective communication
*How to listen to customers and respond effectively to their needs