New Life Fellowship
Community Development Corp.
FOOD and CLOTHING PANTRY MANUAL
New Life Fellowship
82-10 Queens Blvd.
Elmhurst, NY 11373
Tel: 718-424-0122
Last update May 31, 2011
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2008 Edition
Table of Contents
1. WELCOME
Our Organization and this Handbook……………………………………..….4
Mission Statement, Vision, Core Values, Goals, and
Objectives (Weekly) for Guests & Volunteers………………………………5
Food Distribution Days and Hours of Operation...………………………..…6
Services provided...………………………………...………………………..….6
Key Dates………...………………………………...………………………..…..6
2. VOLUNTEER POLICIES
Code of Conduct – Volunteers…………………………………………………7
Conflicts and Conflict Resolution (threats and violence)…………..………...7
Policy against Volunteer/Client Involvement…….…………………………...7
3. FOOD & CLOTHING PANTRY VOLUNTEER POSITIONS
Director………………………………………………………………………….8
Assistant Director……………………………………………………………….8
Chief Information Officer……………………………………………………...9
Sr Operations Manager………………………………………………………..10
Manager (Guest Intake)……………………………………………………….10
Customer Relations Manager…………..………….………………………….11
Clothing Pantry Sr. Manager………….………..…………………………….12
Inventory Manager………………………………….…………………………12
Clothing Pantry Manager and Assistant Managers…………………………13
Waiting Room (Crowd Control) Assistant……….…………………………...14
Translation and Encryption…………………………………………………...14
Volunteer (Intake\Distribution)……….………….……………………………14
4. PROCEDURES
Food Pantry Food Order……………..………………………………………..15
Food/Clothing Pantry Guest Intake Procedures……………………………..22
Updating the Database…………………………………………………………29
Food Pantry “Monthly” Statistics (Reporting)……………………………….33
Clothing Pantry Procedures & Processes……………………………………..38
Inspections………..………………………………..……………………………41
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Table of Contents (continued)
5. EXHIBITS
Food & Clothing Pantry Org Chart…………………………………………..42
Volunteer Application………………..………………………………………...43
Volunteer Agreement…..……………..………………………………………..44
Volunteer Schedule (as at April 2010)………………………………………...45
Pantry Bag Contents…………………………………………………………...47
Pantry Days/Hours of Operation Handout…………………………………...48
Food Pantry Food Order……………..………………………………………..49
Food Order Invoice…….……………..……………………………………..…50
Food Pantry “Monthly” Statistics………….……………………………….....51
Guest Numbers (Tickets)……..………………………………………………...52
Required Participant Identification………….……….……………………….53
Guest Information Form…………….……….……..……………………….…54
Volunteer Community Service Agreement……………………………………55
Volunteer Community Service Work Log…………………………………….56
New Believer Form – English…………………………………………………..57
New Believer Form – Spanish………………………………………………….58
New Believer Form – Chinese………………………………………………….59
Inspection Required Documents…………………………….…………………61
Translation of Required ID…………………………………..…………….…..62
Translation of Required Information (Name and Address)......……………...63
Translation of Required Information (details of Family Members).………...64
Translation of selected Chinese expressions to English…..........……………..65
Sunday Bulletin Ad – Clothing Request…………………...........……………..66
Directions to NYC Food Bank – Bronx Warehouse………………………......67
Expense Report Form…………………………………………………………..68
Notification of Pantry Closing………………………………………………….69
Food Bank Delivery Notice – Security Desk………………………………..…70
Contribution Letter (SAMPLE) – VARIOUS ITEMS……...………………..71
Contribution Letter (SAMPLE) – MONEY………………....………………..72
Contribution Letter (SAMPLE) – CLOTHING & ACCESSORIES………..73
Donor Letter (SAMPLE) - Generic……………………………….…….……..74
Donor Letter (SAMPLE) ……………………………………………….……...75
Thank You Letter (SAMPLE)……………………………………………….....76
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WELCOME
Our Organization and this Handbook
First of all, I would like to take this opportunity to thank you for becoming a Volunteer. We are sure
that this will be a very rewarding experience.
The New Life Food and Clothing Pantry are dedicated to supporting those in our community and the City
at large, who are less fortunate than us. These encompass the young, the elderly, the homeless, the
hungry, and the immigrant among us. We primarily serve the communities of Queens, New York and
have been operating since the Fall of 2006. The Pantry operates as a distribution pantry, in that the clients
receive pre-selected food and clothing distributed in bags.
You have entered into a helping relationship with New Life Fellowship Community Development Corp. to
act as a Volunteer while performing services for the Food and Clothing Pantry ministry. Any questions
about your Volunteer responsibilities should be directed to a Manager, Assistant Director, or Director.
Volunteering is exciting but at times overwhelming. This Volunteer Handbook will answer some of your
questions regarding your duties and will assist you in better understanding what you can expect from
helping out at the Food and Clothing Pantry and resources you have available to handle most situations.
This Handbook is available to all Volunteers and if requested will be provided for your personal reference.
In an effort to be responsive to the needs of the organization, changes or additions to the contents of this
Volunteer Handbook will be made when necessary and periodically updated at the discretion of the
Organization.
This Handbook is NOT an employment contract but is solely for the guidance and assistance of Food and
Clothing Pantry Volunteers. Volunteers of the New Life Food and Clothing Pantry are NOT considered
employees, and therefore any benefits an employee would incur, would NOT be applicable to Volunteers.
The Volunteers are invaluable to the success of the Food and Clothing Pantry ministry and therefore every
effort to accommodate the needs of both our Guests and Volunteers are equally important to the New Life
Fellowship Community Development Corp. Food and Clothing Pantry.
If you have any questions regarding any policy or procedure in this Volunteer Handbook, please contact a
Food and Clothing Pantry Manager, Assistant Director, or Director. Please note that any reference to one
gender applies to both genders.
We are blessed you have joined us to be a Volunteer at the Food and Clothing Pantry and hope that the
experience will be both challenging and rewarding.
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Mission Statement
To share the love of Jesus by providing assistance to those in need within our community.
Vision Statement
To see those in need within our community provided for, become self-sustaining, and to see their need
for Jesus Christ satisfied.
Core Values
1. To share the love of Jesus Christ
2. To honor and uphold the word of God
3. To honor and serve Jesus, our guests, volunteers and all we come in contact with by practicing
emotionally healthy spirituality.
4. To serve all with dignity, love and respect.
5. To remember and act for the poor and marginalized.
6. To strife to provide and direct a holistic approach for their physical & spiritual needs.
7. To be good stewards with our resources and our donors support.
8. To be effective and efficient in our operations.
9. To continually seek improvement in all we do.
10. To adapt, refine and expand services according to pertinent needs of our guests, volunteers,
and community.
Goals
To supplement the needs of food, clothing and emergency shelter for those in need.
We seek to partner with our guests and those in need to overcome their causes of physical and
spiritual poverty.
We strive to provide, refer, advocate, for them and their basic needs.
We seek to develop programs, provide information or refer to resources for becoming self-sufficient.
This may include educational, emotional, vocational, and spiritual growth opportunities.
Objectives (weekly)
For Guests:
Provide the love of Jesus.
Provide a care package of food.
Provide needed clothing, as available.
Provide personal care items and additional resources as available
Provide emergency shelter or referral to it
Provide information and referrals to other agencies as needed
Provide Spiritual counseling, prayer and referral to it, when needed
For Volunteers & Staff:
Provide an outlet to serve those in need
Provide the use of their gifts, as needed
Provide community (as God intends).
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Food Distribution Days and Hours of Operation
Tuesday
Saturday
6:00PM to 8:00PM
10:00AM to 12:00(Noon)PM
Services
Here at New Life Food and Clothing Pantry we offer more services than just a food pantry and as a
Volunteer it is important that you know what those services are.

Food Stamp Pre-screening (same as Pantry Hours) Many people don’t know that they qualify for food stamps. This service presents the opportunity
for our clients to get an estimate of what they will receive and are referred to the closest Food
Stamp Office.

Referral to other Organizations (i.e. New York City Rescue Mission – NYCRM) that possibly
would be able to assist them in meeting their needs.

12 Step Program Meetings (i.e. Alcoholics Anonymous, Narcotics Anonymous, etc.).

Clothing - upon request, we distribute male and female, adult and children’s’ clothing.
Key Dates
Monthly Leadership Meetings are conducted the first Sunday of each month following the second service
(approx 1:15pm). The meeting location is in the Food Pantry.
Thanksgiving Outreach (with the Medical Clinic)
Saturday and Tuesday BEFORE Thanksgiving
Easter Outreach
Saturday and Tuesday BEFORE Easter
Volunteer Lunch 1:00PM to 3:00PM
FIRST Sunday in October (after second service)
Annual Dinner (if applicable)
SECOND Saturday in November
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VOLUNTEER POLICIES
Code of Conduct – Volunteers
Our Volunteers are expected to conduct themselves in a civil and courteous manner (verbally and
behaviorally) towards all individuals (other Volunteers, Guests, Building Personnel, Visitors, Supervisors,
etc.). They are expected to arrive and depart at designated hours (before the Pantry opens and at the
conclusion of our Pantry service). We are expected to follow direction of our supervisors and go out of
our way to assist other Volunteers and Guests within reason. We should make our best effort to work the
service day(s) we have committed to (are scheduled for). When conflicts occur we are to CALMLY take
the appropriate action to resolve the issue including: contact the supervisor on duty, contact security, etc.,
and/at a minimum inform Leadership of the incident.
Let us be conscientious of our work time and avoid “excessive” side conversations when work is to be
done. There is plenty of time to fellowship when we have set up and served our Guests and when it is
slow… In the event we cannot work our scheduled service day, we should contact via email or telephone,
the scheduling supervisor.
Conflicts and Conflict Resolution (threats and violence)
It is a fact that conflict occurs in all organizations. It is important to expect conflict and deal with it
immediately with compassion and in an effective manner. Our role as Volunteers is not to engage our
clients’ in an aggressive or intimidating way, but with respect and erring on the side of caution. Here are
some “Do’s and Don’ts”. It is wise to:
 Maintain a professional attitude, voice volume, and response when addressing our clients.
 Avoid conflict and angry situations when possible
 Contact the appropriate person (i.e. Security) when conflict occurs
 Not wear inappropriate clothing
 Not use foul language
 Not speak about inappropriate topics
Volunteer/Client Involvement
We live in a litigious society which means that although we exist to “help” people, we are obligated to
behave in an appropriate/legal manner. To protect our Organization from any behavior that would border
on abusive or disrespectful to our Client’s, New Life Fellowship Staff, Visitors, and other Volunteers, we
strongly encourage a safe and respectful treatment and relationship to and with one another.
Appropriate behavior is loosely defined because many of our Volunteers are married and their spouses or
children volunteer with them. Never the less, if there is a question concerning “appropriate” behavior,
please err on the side of caution. Public displays of affection may be “appropriate” between a husband
and a wife, a child and their parent or sibling(s), even individuals who are dating in a romantic
relationship, but if displayed with a client (even in a friendly noninvasive manner) may be construed as an
invasion of the client’s privacy resulting in unpleasant consequences for all concerned.
In the event that you hear or see any behavior that is questionable, it is to be reported to a Manager,
Assistant Director, or the Director who will investigate and take the necessary actions to protect the parties
involved.
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VOLUNTEER POSITIONS
There exist several functional positions within the New Life Food and Clothing Pantry which are
described below all of which (except for the Inventory Manager) are Volunteer non paying positions.
Director – The Director (Jeff Kolsch) is the overseer of ALL Food and Clothing Pantry operations.
Significant responsibilities include:
 Liaison between New Life Fellowship Community Development Corporation (NLFCDC) and the
New Life Food and Clothing Pantry (NLFCP) ministry.
 Attend meetings and report on Food and Clothing pantry operations to NLFCDC.
 Set policy, approve processes and procedures for NLFCP.
 Liaison between all external and internal partners.
 Prepare and submit Grants.
 Food ordering and recruiting new food suppliers.
 Required Monthly, Quarterly, and Annual Reporting (including to government agencies).
 Addressing problems (i.e. fixing the floor, obtaining security gates, filing facilities, food storage,
Inventory Manager stipend, food delivery problems, etc.)
Assistant Director – The Assistant Director (Ed Podlovits) supports the Director in ALL Food and
Clothing Pantry operations. Significant responsibilities include:
 Attend NLFCDC meetings and contribute/supplement Director responses to issues.
 Attend meetings and report on Food and Clothing pantry operations to NLFCDC in the Director’s
absence.
 Suggest and document policies, processes, and procedures for NLFCP.
 Support Director with all external and internal partners.
 Assist in the preparation and submission of Grants.
 Food ordering.
 Required Monthly, Quarterly, and Annual Reporting (including to government agencies).
 Addressing problems (i.e. with Volunteers, etc.)
 Preparation of Client Sign-In sheet (twice a week)
Additional Responsibilities include:
- notify Volunteer(s) of their service commitment prior to their service day (via email or
telephone contact).
- ensure that the “Pantry List” has been prepared (each Database updated). This includes
coordinating with another Volunteer to accomplish this task.
- on assigned day to Supervise the flow of activities of crowd control, food and clothing
distribution. This will include the assignment of duties to Volunteers.
- when necessary, fill in for voids in Volunteer responsibilities.
Supervision:
- the Manager is responsible for new Volunteers including required Volunteer
Applications and Volunteer Agreement completion and interviewing new Volunteers,
answering their questions and concerns, and directing/training them in their assigned
duties.
- oversee the Inventory Manager position and as appropriate involve the Director
and/or Assistant Director in training, disciplining, and addressing important issues.
- oversee the Clothing Pantry Manager which includes directing and facilitating
Clothing Pantry needs. This is not an active involvement but is an accountability issue.
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VOLUNTEER POSITIONS (continued)
Assistant Director (Additional Responsibilities cont'd)
- problem resolutions between Volunteers and Client’s.
- ensure that weekly operations are running smoothly and in accordance/compliance
with NLFCDC and NLFCP policies and procedures (i.e. discard expired food, ensure set
up and break down is complete, etc.).
- gather the Volunteers together and lead in prayer BEFORE any food or clothing is distributed.
Miscellaneous:
- deliveries receipt and order verification, storage and packing bags is to be handled by the
Inventory Manager (Dave Goolic) but is accountable to the Assistant Director and therefore
occasionally observed/audited to assure compliance with responsibilities.
- distribution allotments: 1 bag per Client PLUS fresh produce(vegetables and fruit) when
available.
- propose changes and special events (i.e. school supplies outreach, etc.).
- attend meetings for NLF&CP with outside agencies.
- store and print flyers.
- stock pantry counter with information (flyers, etc).
- stock New Life information racks in lobby.
- maintain electronic copies of documents.
- Provide Director with support (information, guidance on best practices, criticism of
performance, needs assessments, training and outreach opportunities, conflicts, meeting
minutes, etc.).
Chief Information Officer (CIO) – The CIO (Christine Lee) is the overseer of ALL Food and
Clothing Pantry computer/technology operations. Significant responsibilities include:
 Liaison between New Life Fellowship Community Development Corporation (NLFCDC) and the
New Life Food and Clothing Pantry (NLFCP) ministry concerning technology matters.
 Attend meetings and report on Food and Clothing pantry technology operations to Director and
Assistant Director.
 Set policy, approve processes and procedures for ALL technology issues..
 Liaison between all external and internal partners regarding the design, development,
implementation, changes, purchases, etc. regarding technology matters.
 Interviewing and Training technology personnel (this will include the Director, Asst Director, Sr.
Manager, and Managers)..
 Required Monthly, Quarterly, and Annual Reporting (including Design, Developpment,
Implementation, and changes).
 Addressing problems (i.e. fixing the computers, purchase new software/hardware, security and
storage issues, etc.)
Supervision:
- the CIO is responsible for ALL technology personnel (anyone using a computer, outside
Vendors, etc.)
- oversee the Guest Intake Manager position and as appropriate involve the Director
and/or Assistant Director in training, disciplining, and addressing important issues.
- ensure that operations are running smoothly and in accordance/compliance with NLFCDC and
NLFCP policies and procedures.
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VOLUNTEER POSITIONS (continued)
Sr. (Operations) Manager – The Sr. Operations Manager (Johnson Li) is the overseer of ALL Food
and Clothing Pantry operations. Significant responsibilities include:
 Ensure that all policies, processes, and procedures for NLFCP are executed in an efficient,
effective, and timely manner.
 Liaison between all external and internal Pantry participants (Volunteers, Guests, Visitors,
Inspectors, Building personnel, etc.).
 Addressing problems (i.e. Volunteer and Guest complaints, fire drills, spills, messes, injuries,
security issues, etc.)
Supervision:
- the Sr. Manager is responsible for ALL Managers (both Food and Clothing, including Guest
Intake). Applications and Volunteer Agreement completion and interviewing new
Volunteers, answering their questions and concerns, and directing/training them in their
Assigned duties.
- oversee the Inventory Manager position and as appropriate involve the Director
and/or Assistant Director in training, disciplining, and addressing important issues.
- oversee the Clothing Pantry Manager which includes directing and facilitating
Clothing Pantry needs. This is not an active involvement but is an accountability issue.
- problem resolutions between Volunteers and Client’s.
- ensure that weekly operations are running smoothly and in accordance/compliance
with NLFCDC and NLFCP policies and procedures (i.e. discard expired food, ensure set
up and break down is complete, etc.).
- gather the Volunteers together and lead in prayer BEFORE any food or clothing is distributed.
(Guest Intake) Manager – The (Guest Intake) Manager (Jia Zhu) is the primary individual in the
process of “Intak(e)ing” our Guests enabling them to receive food. Principal responsibilities include:
 Processing Guests at the Intake tables located in the shell room.
 Ensures ALL “New” [First Time] Guests provide ALL information (see Guest Signature Form
in EXHIBITS) and sign the (Volunteer) completed form.
 Inputs “New” Guest Form information into the Database.
 Files ALL “New” Guest Forms in the files/folders on the shelf in the Pantry.
Supervision:
- the Intake Manager is responsible for ALL Intake Volunteers (anyone using a computer) and
reports to the Sr. Operations Manager.
- supervising Intake Volunteers includes training, answering ALL their questions, dealing with the
errors and problems arising from processing Guests, and resolving disputes at the Intake location.
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VOLUNTEER POSITIONS (continued)
Customer Relations Manager – The Customer Relations Manager (Mary Su) is the initial and
principal representative to/with our Guests. Primary responsibilities include:
 Provides (beginning at 5:00pm) numbers/tickets to guests coming in for food and clothing
 Manage crowd control in and around the door area of the Shell/waiting room
 Helps direct guests to enter or exit the waiting area; directs guests to food distribution and/or
pantry counter
 Provides (beginning at 5:00pm) disabled (defined as individuals using a cane, crutches or
wheelchair), infirmed, and elderly (defined as those Guests 75 years in age or older) Guests
with a number/ticket and directs them to the pantry counter to be processed for early distribution
Secondary Responsibilities include:
 Help with set-up of operations when requested.
 Assist Dave Goolic with packing bags
 Maintains lobby and outside pantry area clean, and un-obstructed
Work Days and Hours: Tuesdays during pantry set-up and operational hours (3PM – 7PM)
Reports to: Volunteer Managers: (Sr. Mgr) Johnson Li , (Asst Mgr) Marlon Quiroa,
(Inventory Mgr) Dave Goolic, and (Assistant Director) Ed Podlovits.
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VOLUNTEER POSITIONS (continued)
Clothing Pantry Sr. Manager - The Clothing Sr. Manager (Laura LoFaso) is a critical role within
the New Life Food & Clothing Pantry (NLF&CP). In this role the Sr. Manager will be responsible for
the setup and maintenance of the clothing inventory that supports our mission “To share the love of
Jesus by providing assistance to those in need within our community (our “Clients”)”. The Clothing
Pantry Sr. Manager position will be responsible for all operations to receive clothing donations and
distribute clothing to our Clients. This position reports directly to the NLF&CP Sr. Manager (Johnson
Li) and Asst Director (Ed Podlovits).
 Service Day (Tuesday evenings and Saturday morning) tasks include:
- set up Clothes distribution area
- evaluating all clothes inventory [discard unusable items]
- organize, sort, categorize (spring/summer, men/women, boys/girl, size, etc.) fold and
display on tables for distribution
- distribute clothes
- track # of bags of clothes distributed for that day via computer input.
- store off-season (winter during summer and summer during winter months) clothes
above food pantry. This storage is accessible from pantry ladder (Ed and Jian can assist).
Supervision:
- there will be at least one Assistant Manager and Volunteers which require direction
- information regarding Clothing distribution (avg number of people, types of people,
clothing requirements, other needs, etc.) will be communicated to the appropriate
parties starting with Assistant Director/Operations Manager
Miscellaneous:
- Set-up and Storage issues should be handled by the Manager with help/guidance from Ed
and/or Jeff
- Distribution allotments: 1 bag per Client PLUS a coat/suit/shoes as needed
- Supplies (i.e. bags, hangers, boxes, racks, tables, etc.) are provided by the pantry (ask
and it shall be given to you…)
- Inventory is received via donations periodically and not advertised. In addition, a
“Coat Drive” is facilitated, advertised (in the Sunday bulletins), and conducted every year
beginning in late November thru February.
- PRAYER is to be our first and most important act before serving our Guests. Please
lead the volunteer(s) in prayer.
Inventory (Stock) Manager - David Goolic
Significant responsibilities include:
 Unload deliveries, stocks inventory, and check in food, produce and clothing deliveries.
 Manage additional stock rooms, refrigerators, inventories, i.e., plastic bags.
 Alerts Director to re-order when stock and supply levels are low.
 Packs client bags, keeps pantry clean
 Performs crowd control when needed
 Directs clients to pantry in an orderly fashion, if needed
 Oversees and assists waiting room set-up and clean-up.
When: Works Tuesdays and Saturdays during pantry operational hours as well as various nonoperational times, i.e. deliveries.
Reports to: Pantry Director and Assistant Director.
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VOLUNTEER POSITIONS (continued)
Clothing Pantry Manager and Assistant Managers - The Clothing Assistant Manager is a
support position to the Clothing Managers’ position but essentially responsible for the same duties and
tasks as the Clothing Manager. In this role the Assistant Manager will be responsible for the setup and
maintenance of the clothing inventory that supports our mission “To share the love of Jesus by providing
assistance to those in need within our community (our “Clients”)”. The Clothing Pantry Assistant
Manager position will partner and support the Manager in all operations to receive clothing donations
and distribute clothing to our Clients. This position reports directly to the Clothing Manager and in
his/her absence the Operations Manager (Jeanne McCalley).
 Service Day (Tuesday evenings and Saturday morning) tasks including:
- set up Clothes distribution area
- evaluating all clothes inventory [discard unusable items]
- organize, sort, categorize (spring/summer, men/women, boys/girl, size, etc.) fold and
display on tables for distribution
- distribute clothes
- track # of bags of clothes distributed for that day on dated Clothing sheet,
account for coats and shoes separately. NOTE: Clothing is typically tracked
by weight, for example 1 Bag will avg. 3-5lbs
- sort and hang clothes donations above food pantry. This storage is accessible
from pantry ladder (Ed and Jian will assist)
 Supervision:
- there will be at least one Volunteer which require direction
- information regarding Clothing distribution (avg number of people, types of people,
clothing requirements, other needs, etc.) will be communicated to the appropriate
parties starting with the Clothing Manager
 Attendance:
- at least one evening or day a month
- assure that there is coverage for the Clothing Pantry on the service day by coordinating
with the Clothing Manager and Jeanne McCalley (Operations Manager) at least a day
BEFORE service day (email is best with Cc: to Ed Podlovits)
 Miscellaneous:
- Storage issues should be handled by the Manager with help/guidance from Jeanne, Ed,
and Jeff
- Distribution allotments: 1 bag per Client PLUS a coat/suit/shoes as needed
- Supplies (i.e. bags, hangers, boxes, racks, tables, etc.) are provided by the pantry (ask
and it shall be given to you…)
- Inventory is received via donations periodically and not advertised. In addition, a
“Coat Drive” is conducted every year beginning in November thru January. To be
determined whether the Clothing Pantry will oversee this outreach.
- PRAYER is to be our first and most important act before serving our Clients. Please
lead the volunteer(s) in prayer.
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VOLUNTEER POSITIONS (continued)
Waiting Room (Crowd Control) Assistant – The Waiting Room Assistant (George [Otto] Hugo)
is one of the most important Client relations individuals because he/she is the first individual who meets
and greets the Client. It is said that “first impressions” are the most important… This position (along
with the Inventory Manager) is in the front lines of our ministry and is the most exposed to conflict with
our Clientele. Significant responsibilities include:
 Arrive an hour and ten minutes early to set up the waiting room (set out approximately 30 chairs,
turn on the air conditioner/fan(s) during the summer heat, and put out fresh water during the
summer).
 Permit Client’s to enter the building (Note: on the designated “Days of Operation”, our Client’s
will arrive one hour+ early but are NOT permitted to enter the building until one hour before
Operation Hours begin. Specifically, are allowed to enter the building on Tuesday’s at 5:00PM
and Saturday’s at .9:00AM).
 Greet (asking each person their names), verifying that they have acceptable (drivers license,
benefit cards, etc.) ID, and providing them with a number (written on a piece of paper), and
directing them to be seated in the waiting area (normally located in the shell room). Note: when
events occur, we will use the Yellow and Blue rooms just inside the church foyer opposite the
security desk.
 Call numbers and has the next two or three Client’s ready to approach the counter.
 Collect the numbers verifying the order and directing the Client to the next counter Volunteer.
 Clean up by stacking and placing chairs in there storage area, shutting off air conditioner/fan(s),
dumping remaining water, rinsing cooler and putting it away.
Translation and Encryption – Due to the make-up of our Client population, we have Volunteers
(Jaye Lee and Teresa Dong) that provide Translation and Encryption services to our Volunteer staff. The
instructional signs that appear on the counter and the commonly used terms (see Exhibits) have been
provided by these Volunteers. They enhance our ability to provide services to our Clients in a friendly
and orderly manner. They are available to us to help in the Translation or Encryption of both Mandarin
and Cantonese Chinese and are usually emailed or telephoned for help.
Volunteer (Intake/Distribution) – When a Volunteer candidate completes a “Volunteer
Application and Agreement”, the Director, Assistant Director, or Supervising Manager will conduct a
brief Interview; the Assistant Director will do a background check and call references provided. Upon
acceptable results, the Volunteer will usually start with doing the Waiting Room Assistant duties
(described above) for the first couple of dates of service and then move behind the counter. This is to
ensure that the Volunteer is reliable and truly is called to serve at the Food and Clothing Pantry.
Significant responsibilities for the counter include:
 (Distribution) Verify that the numbered ticket is Initialed by one of our Intake Volunteers and IF
not then send them back to that area for processing.
 (Distribution) Verify with Inventory Manager any “Shelf Items” to be distributed to Guests (and
how they are to be distributed i.e. do they require a child; do they have to request the item, etc.)
 (Intake) process Guests [as they are called forward] in the database (see Procedures in the next
section for step by step instructions).
 (Intake) Check ID (periodically check addresses). IF NOT in Database, then complete a “Guest
Information Form” and have the Guest sign it. NOTE: VOLUNTEERS prepare the form; initial
their numbered ticket and direct them toward food distribution area .
 (Intake) Let the Waiting Room Assistant know when you are ready for the “NEXT” Guest..
 (Distribution) Distribute a bag (ONLY one bag per family) of Food.
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PROCEDURES
Food Pantry Food Order
We rely on several providers to enable us to distribute food to our Client’s. Our principal providers are:
New York City Food Bank – there are two “programs” that we are authorized/registered to use:

EFAP – this is a weekly order (detailed procedures follow) we place on Monday before 12:00pm
(noon) for delivery the following (one week later) Tuesday. For example, an order placed on
Monday 7/21/08 will be delivered one week later on Tuesday 7/29/08.

HPNAP – this is a monthly order (detailed procedures follow) we place on ____________ for
delivery the following Tuesday (along with the weekly EFAP order).
Procedures:
1.
LOGIN to the following website:
http://www.foodbanknyc.org/
-
On RIGHT hand side SCROLL DOWN to:
Username:
85024
Password:
Username = 85024
Password = newlife
and SELECT
2.
go
Select “ORDER NOW” (white lettering in orange box) RIGHT TOP column.
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2008 Edition
PROCEDURES
Food Pantry Food Order (continued)
3. CHANGE “Current Order Type” at TOP (using the dropdown list) to “TEFAP”and HIT the
Go button to RIGHT. Note; you will also use “TEFAP Ref/Frozen” in this same order process
but you have to do these separately. Then SELECT “Printable List” (3rd selection from top) from
“MAIN MENU” at LEFT hand column, and PRINT it out (using the print button at the bottom of the
list).


Please use the scroll-bar on the right of this page to scroll down and view the entire list
Best view, if printed in "Landscape" mode.
Printable Shopping List - 5/29/2009 11:43:59 AM (EST)
Print
Item
Descriptio
Max
Case
Case
Pack
Code
n
Qty
Price
Wt
Size
8
15.43
38
48/12.5oz
Dry
12
14.17857
27
24/300.
Dry
8
13.5
24
24/1lb.
Dry
8
11.44984
25
24/15oz.
Dry
2
16.5991
25
25 lb.
Refrigerated
Bulk
Food
8
29.78506
22
24/12oz.
Dry
TB15009
T27003
T21002
T26004
T28009
T15020
Canned
Chicken
Carrots,
Canned
Macaroni
Spaghetti
Sauce
Tomatoes,
Fresh
Tuna
Handling
Nutritional
Info
Special
Price Per
Pound
$0.41
$0.53
A.
$0.56
$0.46
-
$0.66
$1.35
P.
Print
** Kosher symbols: OU, K, COR, kof-K, moon-K, star-K, tri-K, OK
** Nutrition coding: A= vitamin A, C= vitamin C, Cal= calcium, F= fiber, I= iron, P= protein, H= heart healthy, D= dairy
Note the “Item Code” and the “Max Qty” as these will be used for your order (we always order the
Max Qty of each Item on the list).
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2008 Edition
PROCEDURES
Food Pantry Food Order (continued)
4. SELECT “Browse Shopping List” from “MAIN MENU” in LEFT column.
TYPE in “Item Code” (from the Printable List you printed previously) at TOP and HIT the Search
button at the RIGHT. Description of the Item will appear.
TYPE in “Max Qty” for this Item from the Printable List and HIT the Add to Cart button at the
RIGHT.
Continue to enter the next Item [Code] and follow the same process detailed above until ALL the
Items on your Printable List have been “Add(ed) to Cart”.
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Note that for each Item when you “Add to Cart” the system will verify (as illustrated above) with a
notice. HIT the OK button.
5. When completed adding ALL Items to Cart, you are ready to “Check Out” via icon located at the
LOWER RIGHT corner of the screen.
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2008 Edition
The “Check Out” screen appears for your review but has NOT been submitted. At this point you
want to review ALL the Items in your Cart and compare it to the Printable List to ensure that ALL
Items have been ordered (IF not then go back one screen and repeat process described above in 4. for
the omitted Items). When order is verified then:
SELECT “Delivery Date” from dropdown calendar (this should be the following Tuesday) and
SELECT “Morning” from dropdown list.
SELECT “Deliveery Date 2” from dropdown calendar (this should be the following Tuesday also)
and SELECT “Afternoon” from dropdown list.
Then write in the “Delivery Instructions” box, "Look for Elk statue, go up 1 flight of stairs to
reception desk; pantry next to desk and contact Dave Goolic”.
Also on this page, before submitting the order HIT ALL the TABS on the BOTTOM, which are:
“Free Bread”, “Free Pastry”, “Free Produce”;.confirm order again.
Now SELECT “Submit Cart” in LOWER RIGHT corner.
6. Then CHANGE “Current Order Type” at TOP (using the dropdown list) to “TEFAP Ref/Frozen”
and HIT the Go button to RIGHT. Then SELECT “Printable List” (3rd selection from top)
from “MAIN MENU” at LEFT hand column, and PRINT it out (using the print button at the bottom
of the list). Repeat process from 4. above (usually there is only one frozen Item on the Printable List).
7. EXIT and CONGRATULATIONS you have successfully placed the Food Order.
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2008 Edition
OTHER SOURCES OF FOOD
Greens for Queens – this is the Presbyterian church on Seabury Street off Queens Blvd (four blocks North
from New Life). They provide fresh vegetables (including tomatoes, collards, peppers, eggplant, basil,
cucumbers, zucchini, carrots, radishes, and more) in June, July, and August. Each week (usually on
Friday’s but they email us first), we go and pick the ripe vegetables. Their contact info is:
Mary Shutak-Jenkins
Executive Director
Greens for Queens Urban Farm
54-05 Seabury Street
Elmhurst, NY 11373
Tel: 718-779-6628
www.greensforqueens.org
Procedures:
Here’s Life – located in Long Island City, this ministry provides large quantities of their EXCESS food.
It is required that we call to see if they have any extras for us and we have to pick up the food in person
(NO delivery to us). Call every two weeks is recommended. Their contact info is:
HLIC
Jim Bates
XX-XX Skillman Avenue
Long Island City, NY 11###
Tel: 718-391-4500
212-731-2547
Cell: 718-614-4784
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2008 Edition
21
2008 Edition
FOOD PANTRY GUEST INTAKE PROCEDURES (GUEST PROCESSING)
At the start of the day
IMPORTANT NOTE:
Make sure that the most recent copies of all 4 databases are in the C:\NLCFP
directory on the “main” compute (by verifying that the NLCFP_01 etc. are the last date
used).
From the “NLCFP_DB_Main.accdb” database click the “Export Orders Tables” button under the
“BEGINNING of the DAY” Label.
Click
Here
Ten saved exports will run copying the newest Family and Orders tables from the main database to the 10 “sub”
databases (NLCFP_DB##) so that each will start with the most recent copy of the tables at the beginning of the
day.
When the exports are completed the following query will be displayed:
Copy each “sub” database to the individual computer (via a flash/USB drive) for the entry of the daily orders.
Open the NLCFP_DB## on the computer (and if necessary select the “Options” button, then “enable…”).
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2008 Edition
Entering Orders
1. Click the Order Entry Button
NOTE: The BEGINNING of the DAY, END of the DAY, and Enter New Family labels and buttons are
only displayed on the Main database. The “sub” databases will only have the Order Entry button.
Click
Here
The Order Entry form will open.
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2008 Edition
2. Enter the name or address of the family receiving goods for that day. Hit ENTER button. The
information for the family will appear on the form.
The most recent order for the family will be in the Last Order Information section of the form.
Click
Here
3. If the family is eligible for an order then click the Enter New Order button.
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2008 Edition
4. Today’s date will be displayed in the Order Date Box. Place a (lowercase)”x” in the corresponding
box for food and/or clothing to be received today, then click the Enter New Order button (Note
the Food and/or Clothing boxes will clear which indicates Order was recorded)
5. Type in a new address or name in the Enter Address or Enter Name boxes at the top of the form
to begin a new order with a new family.
6. Repeat steps 3, 4, and 5 for all new orders for the day.
NOTE: You must enter a new name or address for the next order before entering a new order date for
the new order. This saves the previous entry and clears the Order Information area of the form.
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2008 Edition
Editing a Family’s Information
NOTE: Family information can only be edited in the Main database and not on any of the “sub”
databases.
If more information about a family is found (number of family members, new or updated address, etc.) then the
information should be entered from the Order Entry form using the following procedure:
1. Click on the Enter Family Info button on the form.
Click
Here
The following message is displayed.
2. Click OK
3. Add or change any information for the family as desired.
4. When finished, enter the daily order information or return to the top of the form an select a new
family.
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2008 Edition
Entering a New Family’s Information
NOTE: A new family’s information can only be added in the Main database and not on any of the “sub”
databases. This means that on the day a new family’s information is added, the order information
must also be recorded on the Main database for that day.
5. Click on the Enter New Family button on the Switchboard.
Click Here
The Enter New Family Information form is displayed.
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2008 Edition
6. Enter the required information in the text boxes. Use UPPER and lower case to enter info.
7. Click the New button when all the information is entered. This will clear all the text boxes and set
the cursor in the Last Name box.
8. If there are more families to enter repeat steps 1 – 3.
9. When all families have been entered, click the Close button.
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2008 Edition
Combining the Order Tables at the End of the Day
CAUTION:
After the entry of the daily orders, before starting this procedure, make a
copy of the Main database.
NOTE: The order tables from the 3 sub databases need to be imported into the Main database so that all
3 can be combined into one table preparing the databases for the next order entry dates.
1. Go to C:\NLCFP (shortcut on main computers desktop) and DELETE the “tblOrders##” (excel)
files for any databases we will replace. For example, if we used NLCFP_DB01, …02, …03, etc.
then DELETE tblOrders01, …02, …03.
2. After all the orders have been entered for the day, copy the 3 sub databases to the C:\NLCFP
directory on the main computer (Overwrite any old copies that may still be in this directory).
3. Open sub DB01 and click on the Export Order Table button.
Click
Here
The Orders table will be exported to an Excel file and the Finished query will be displayed.
4. Repeat step 2 for DB02 and DB03.
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5. From the Main database, run the END of the DAY procedures by clicking on the Combine Orders
button.
Click Here
Three Saved Imports will run importing the 3 order tables from the “sub” databases.
The delete query message will be displayed.
6. Click Yes
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2008 Edition
The delete rows message will be displayed.
7. Click Yes
The append query message will be displayed.
8. Click Yes
The append rows message will be displayed.
9. Click Yes
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2008 Edition
The delete query message will be displayed.
10. Click Yes
The delete rows message will be displayed.
11. Click Yes.
The Main database will now be updated and ready to start the next day’s order entry procedure.
CAUTION:
If this process is interrupted before it is finished, or you accidentally click
No for any of steps 8 through 13, then you must start the procedure over using
the copy of the main database made before performing step #1.
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2008 Edition
Food Pantry “Monthly” Statistics (Reporting)
In the first few days of each month we submit the prior months’ statistics. These statistics indicate the
number of people fed (different than the number of bags distributed as each bag may feed a family of four
people). The following details the MONTHLY STATISTICS PROCEDURES:
NEW LIFE FOOD & CLOTHING PANTRY
MONTHLY STATISTICS PROCEDURES
STEPS (TOTAL ESTIMATED TIME TO COMPLETE IS ONE AND A HALF HOURS)
1) OPEN THE LAST WORKSHEET FOR THE MONTH THAT STATS ARE BEING
PREPARED FOR (I.E. APRIL WORKSHEET WOULD BE: "SAT_042608")
2) MAKE A "COPY" OF THE WORKSHEET:
- AT TAB RIGHT MOUSE CLICK AND SELECT "MOVE OR COPY…"
- CHECK THE BOX OFF AT THE BOTTOM "Create a copy" AND SLECT THE LAST
ITEM
ON THE LIST THAT SAYS "(move to end)"
- SELECT " OK " BUTTON AT BOTTOM
3) HIGHLIGHT THE "COPY" TAB YOU JUST CREATED AND CHANGE THE NAME (BY
TYPING IN THE TAB) "APRIL (OR WHATEVER MONTH THE STATS ARE BEING
CREATED FOR) STATS"
4) IN THE WORKSHEET YOU JUST CREATED, UNHIDE THE COLUMNS THAT ARE
HIDDEN (USUALLY COLUMNS BETWEEN "H" (WHICH IS "St." FOR STATE) AND "??"
(WHICH IS "Total # in Family")
5) DELETE ALL THE COLUMNS (INCLUDING NAMES AND ADDRESSES THAT ARE NOT
TO BE USED IN YOUR CALCULATIONS (FOR APRIL IT WOULD BE ALL THE COLUMNS
THAT ARE NOT APRIL DATES I.E. "29-MAR")
6) NOW DELETE EACH ROW THAT HAS NO "X" IN ANY OF THE COLUMNS (THIS
WILL GIVE YOU ALL THE FAMILIES THAT RECEIVED FOOD AT LEAST ONCE IN THE
MONTH
7) FROM THE PRIOR MONTH END WORKSHEET STATS COPY THE "TOTALS ROWS AT
THE BOTTOM THAT CALCULATES STAT %'S AND TOTALS AND PASTE THEM IN THE
MONTHS' STATS WORKSHEET (SPECIFICALLY FOR EXAMPLE WHEN DOING MAY'S
COPY FROM TAB "APRIL STATS" ROWS/COLUMNS "I215 TH
8) IN THE COLUMNS TO THE RIGHT OF LAST COLUMN USED (# of Child > 18) COPY
THE STATS COLUMNS FOR THE PRIOR MONTHS STATS ("MONTH" STATS) TAB. BE
SURE THAT THE CALC FORMULA'S ARE POPULATED FOR EACH OF THE ROWS.
9) STATS FOR ????'S CALCULATION (APRIL STATS ARE OUR EXAMPLE): :
i) TOTAL ROWS = START AT ROW 4 AND END AT ROW 212 = 208 LESS # OF ????'S (38) =
170
ii) TAKE NUMBER OF ELDERS, ADULTS, AND CHILDREN AND DIVIDE IT BY 170 =
ELDERLY = 135/170 = .794
ADULTS = 230/170 = 1.353
CHILDREN = 216/170 = 1.271
iii) MULT THESE FACTORS BY THE # OF "X's" FOR THE ????'S (MANUALLY COUNTED)
WILL RESULT IN THE NUMBER OF ????'s PEOPLE FED.
NOTE: THESE NUMBERS NEED TO BE INCLUDED IN THE TOTALS.
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10) YOUR MONTHLY STATS FOR REPORTING SHOULD BE THE LAST ROW IN THE
STATS COLUMNS. ANY QUESTIONS CALL JEFF OR ED.
11) TO REPORT/SUBMIT STATISTICS:
i) GOTO WEBSITE: www.Feednyc.org
- SELECT "LOGIN" IN UPPER RIGHT CORNER
Login: Jkolsch
Password: newlife
- SELECT "Statistics" FROM MENU AT TOP
- SELECT "Enter Service Statistics" FROM DROPDOWN MENU
- SELECT "Statistics" FROM MENU AT TOP
ii) CHANGE PERIOD (MONTH THAT YOU ARE REPORTING)
iii) POPULATE:
CHILDREN
ADULTS
ELDERLY
AND INCLUDE A "1" IN "Turn away (Other Reasons)" box
iv) SELECT "SAVE" AT BOTTOM AND "OK"
v) EXIT
We report the numbers by “Child”, “Adults”, and “Elderly” to the United Way at the following website:
www.feednyc.org
See screenshots below and step by step directions to submit stats:
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2008 Edition
Step:
GO TO the website: www.feednyc.org
1) Select the
LOG IN button in the UPPER RIGHT
2) Type in:
User Id = jkolsch
Password = newlife
and hit the
Login
button.
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2008 Edition
3) Select the “Statistics” option in the Menu and in the dropdown select “Enter Service Statistics”
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2008 Edition
4) Use the dropdown arrow on the LEFT next to “Period” (indicates June above) to select the month that
we are submitting statistics for (same for the year).
NOTE: The computation of monthly statistics is detailed below
5) You will see that the amounts have cleared and now you can input your current amounts for:
Child
Adult
Elderly
We also include a “1” for Turn away (Other Reasons)
as we often have to ask Client’s to return
with proper ID.that we are submitting statistics for (same for the year).
6) Then select hit the
statistics.
SAVE
button and EXIT the program…you have successfully submitted your
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2008 Edition
PROCEDURES (continued)
CLOTHING PANTRY PROCEDURES & PROCESSES
The New Life Food and Clothing Pantry (NLF&CP) operates a Clothing Pantry (CP) as a ministry to
those in need of new and gently used clothing (including shoes, coats, accessories, etc.) at NO charge to
our Client’s.
Note that the following are “general” guidelines and should be used as such. When questions arise,
common sense should dictate the decisions.
Clothing Distribution Days and Hours of Operation
Tuesday
Saturday
6:00PM to 8:00PM
10:00AM to 12:00(Noon)PM
Definitions
CLOTHING – is defined as Coats, Suits, Dresses, Blouses, Jackets, Shawls, Sweaters, Sweatshirts, Pants,
Shirts, Socks, Undergarments (discretion should be used here), Shoes, etc. This includes all genders and
sizes (Men’s Women’s, Teens, Boys, Girls, Toddlers, Infants, etc.). This is not an all inclusive/exhaustive
list but gives a general definition.
ACCESSORIES – which will be included in the term “Clothing” as used in this document includes Belts,
Pocket Books/Purses, Hats, Gloves, etc. NO Jewelry, please.
NOTE – NO OTHER ITEMS (such as household items, etc.) ARE TO BE
ACCEPTED/DONATED AS WE DO NOT HAVE THE CAPACITY TO STORE IT.
Donations
The CP does NOT solicit/advertise for clothing donations (EXCEPTION is our “Annual Coat Drive”
which is communicated/advertised via the New Life Fellowship Church Sunday bulletin and occurs from
the last week in November to the first week in February each year). Although we are not currently
soliciting/advertising (this may change when conditions change and it becomes necessary to meet the
increasing needs of our Clients’) we accept all clothing [defined above] donations. We recommend that
ALL donations be laundered and bagged/boxed and dropped off at the Food Pantry counter (in front or in
the bin). They will be relocated inside the locked gate or in the Health Clinic room until the operation
times at which they will be screened/examined (see below).
Contact Info
Organizations (Schools, Churches, Community Groups, etc.) and Individuals who desire to donate their
gently used and new clothing (defined above) can contact Vicky Del Villar (New Life Community
Outreach Coordinator and also the Assistant Manager of the Clothing Pantry) at (718) 424-0122 and leave
a message.
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2008 Edition
PROCEDURES (continued)
CLOTHING PANTRY PROCEDURES & PROCESSES (continued)
Screening
All clothing donations received will FIRST be determined if in “gentle” or new condition and appropriate
for distribution, THEN if acceptable will be sprayed with disinfectant spray to eliminate the potential of
insect infestation. Then the clothes will be placed in the room in the Health Clinic and sorted on the
Operation Days and Times. If not screened in advance, the clothes will be examined during the Hours of
Operation. Please use “The Golden Rule” as a guideline when determining whether to disgard the item or
not.
Setup and Sorting
Tables are setup approximately 30 minutes before the distribution time and are arranged in a horseshoe
(square) configuration. The wheeled racks of clothes are wheeled out (from room in health Clinic) at this
time (30 minutes before…) and located in the center of the tables. Boxes of clothes from the health Clinic
room is also brought out at this time (but NOT displayed yet until Prayer is completed). Once tables are
setup, wheeled racks and boxed clothing are out, ALL Food and Clothing Volunteers gather
together to PRAY. Clothes from the boxes are displayed on the tables by Type and Gender (i.e.
Women’s Pants/Jeans, Women’s Shirts/Sweaters/etc., Men’s Pants/Jeans, Men’s Shirts (pullovers, golf,
etc.), Children & Infant Clothing. Shoes, Socks, and Other Accessories.
Distribution
Clients’ are directed by our CP Volunteers in an orderly fashion around the tables. Each Client is
encouraged to take 1 Bag of Clothes (Bags are provided by the Volunteers – supply is provided by the
Food Pantry) AND 1 Coat AND 1 Suit or Dress AND 1 Sweater/Shawl/etc. AND 1 Pair of Shoes
(Accessories as needed) each day.
Objective:
To limit each Client to ONE bag of clothes (onclusive of a pair of shoes. jacket, dress, suit, etc.) per
month.
1) An additional Client list will be provided to an in-charge Clothing Pantry Volunteer (either Janice,
Vicky, or whomever they designate as an additional Clothing Asst Manager...).
2) When a person receives ca bag of clothes, or shoes or jacket, or suit, etc the Clothing Volunteer will
review their ID and make a check mark "X" in the date column (they need NOT sign their names). This
will indicate that the Client has received Clothing for this date.
3) The Clothing in-charge will have the following 3 weeks lists' (this will encompass one month of
activity) and compare them to see if the same Client is receiving clothes more than once a month.
The most current list should be marked (write) the date that the person is eligible to receive clothes. I
will work along side the Clothing Pantry Volunteers until the practice is working.
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2008 Edition
PROCEDURES (continued)
This will determine if the same person(s) is(are) continuing to receive clothes which would exclude the
truly needy. Please NOTE that this excludes Volunteers as they are authorized to receive clothes as
needed and NOT limited to once a month.
Breakdown and Storage
Breakdown will occur when the Guest population has dwindled. Statistics should be recorded at this time.
The objective is to organize the clothes when setting up (see “Setup and Sorting” above) with Dresses,
Suits, Jackets, Blouses, Button Down Shirts, etc. will be displayed and stored on the wheeled racks.
Boxes are provided (by the Food Pantry) for storing the clothes displayed on the tables (see “Setup and
Sorting” above) and should be folded neatly in the boxes by Type and Gender. The boxes and wheeled
racks are maintained in a room inside the Health Clinic. On TUESDAY tables are broken down and
stored back on the rollable table racks. On SATURDAY 7 tables (2 tables between each column and 3 in
front of the stage) are left standing for Sunday and the rest of the tables are folded and placed in the
rollable racks.
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2008 Edition
PROCEDURES (continued)
Inspections
Each year (usually in June), we are “Inspected” by the New York City Foodbank. This is a scheduled
inspection which we are notified in advance and required to provide:
-
-
Current list of our paid and volunteer staff
Current list of Board Members (Trustees/Directors) [since we are under the auspices of the New Life
Fellowship Community Development Corporation this would include the Board Members including
Jeff Kolsch]
Proof of last Extermination or Pest Control
Community Outreach materials (brochures, flyers, ads, etc.)
(Client) Sign-in Sheets for the past three (3) months
Inventory/Storage Records (invoices, dated boxes)
Food Storage areas (this encompasses a walk through with Dave Goolic our Inventory Manager of our
storage and refrigerator facilities)
Our Program’s food distribution or meal service [because we are NOT a soup kitchen this is Not
Applicable]
Licenses/Certifications:
o Department of Health (DOH) Food Handler’s Certification (at least one member of each
agency serving “prepared” food) [because we are NOT a soup kitchen this is Not Applicable]
o DOH Permit to Operate a Food Services Establishment (all agencies serving “prepared” food)
[because we are NOT a soup kitchen this is Not Applicable]
The contact information for the Inspectors is as follows:
Mabis Chase
Community Programs Associate
Food Bank for New York City/Food Change
39 Broadway, 10th Floor
New York, NY 10006
Tel: 212-566-7855 ext. 2264
Fax: 646-375-3935
www.foodbanknyc.org
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2008 Edition
EXHIBITS
New Life
Fellowship
Food and Clothing
Pantry
Organizational Chart
April 2010
Jeff Kolsch
Director
Ed Podlovits
Assistant Director
Food Pantry
Operations
Johnson Li
Food Pantry
Manager
Clothing Pantry Ops
Laura LoFaso
Clothing Pantry
Manager
Jia Zhu
Pantry List
Assistant
Manager
Norm Mui (ALL Tues)
Assistant Manager
Volunteers (appx
30) Various Tues
& Sat
Inventory & Stock Ops
Dave Goolic
Inventory Stock
Manager
Grace Chen(ALL Sat)
Kathrine Pack(1st
Tu)
Sherry Shao(2nd
Sat)
Ella
Rhee(2 & 4 Tu)
Luz Barbosa(3rd Tu)
Assitant Managers
Volunteers (appx
13) Various Tues
& Sat
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2008 Edition
EXHIBITS (continued)
Community Development Corporation
New Life Food and Clothing Pantry
Volunteer Application
Date of application: __________
Name (First, Middle Initial, Last):
____________________________________________________
Current Address:
__________________________________
__________________________________
Telephone Numbers:
Home: _____________________________
Bus: _____________________________
Cell: _____________________________
Email address:
___________________________________
Emergency Contact:
Name:
Tel. No.:
___________________________________________
___________________________________________
Name and telephone number of two (2) references that we may contact:
Name
Telephone Number
1.
______________________________
___________________________
2.
______________________________
___________________________
Day(s)/Time and week in month (preference in order of availability) available to serve: (Currently
limited to Tues. 6:00pm to 8:00pm and Sat. 10:00am to 12:00pm)
First choice:
________________________ Week ____
Second choice:
________________________ Week ____
Third choice:
________________________ Week ____
Fourth choice
________________________ Week ____
Language(s) fluency (English, Spanish, Chinese [Cantonese/Mandarin], Other) please specify all
language(s) spoken:
1. __________________________ 3. _________________________
2. __________________________ 4. _________________________
Capacity willing to serve (in order of preference 1 best 4 least):
Set Up (packing bags, tables, etc.) ____
Crowd Control (check ID’s, give out numbers, call numbers, collect numbers) ____
Counter (rechecking ID’s, having client’s sign, food bag distribution) ____
Food bag distribution ______
Clothes Pantry (transport boxes & racks, set up, distribute, breakdown, etc.) ______
Translation (Written and/or Verbal please specify) Written ____ Verbal ____
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2008 Edition
EXHIBITS (continued)
Community Development Corporation
New Life Food and Clothing Pantry
Volunteer Agreement
As a Volunteer it is important to follow certain guidelines for the welfare and protection of our client’s
and for your personal protection.
I promise as a Volunteer to comply with the rules and regulations of New Life Fellowship Food and
Clothing Pantry including those that would apply to any visitor to New Life Fellowship church.
I understand that my service is primarily, but not limited to, the set up and break down of the client
waiting area, verifying ID’s, distribution and collection of client numbers, conduct client signing and
distribution of food.
I further understand and agree not to engage in any conflict with our client’s but immediately contact
building security in any conflicting situation (verbal or physical). In addition, I am not to proselytize or
force my beliefs on any client but at certain “outreach” events may hand out materials and courteously
“share” our faith.
Under no circumstances am I to physically or verbally intimidate and/or abuse any client, volunteer,
worker, staff, or visitor to the New Life Fellowship facility. I am a representative of New Life Food and
Clothing Pantry and therefore should treat people and property with respect and consideration.
I have read and agree to abide by the above statements contained in this document:
Signature:
________________________________________
Print Name: ________________________________________
Date:
______________
Witnessed by:
Signature:
________________________________________
Print Name: ________________________________________
Date:
______________

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2008 Edition
EXHIBITS (continued)
FOOD PANTRY VOLUNTEER SCHEDULE
Last Update: 4/20/10
Name
Home/Work
Ph #
Cell Ph #
Email
Assigned Day
Johnson Li
646-729-8796
jsl915@yahoo.com
ALL Tues & Sat
*2nd, 4th & 5th Sat
Jia Zhu
917-375-0886
jzrocks@gmail.com
ALL Tues (& Sat as
available)
ku_jeannie@yahoo.com
ALL Tues (& Sat as
available)
Jeannie K-S Ku
718-205-0980
Brandon Brown
718-288-8683
BLBx12@aol.com
ALL Tues & Sat
Norm Mui
312-342-8081
NormMui@yahoo.com
ALLTues
no email
ALL Tues, numbers
nenetan888@yahoo.com
ALL Tues
ManHong1949@gmail.com
ALL Tues
908-531-6027
epodlovi@yahoo.com
ALL Tues
Ben Wang (Poland)
646-824-7343
benjamincwang@gmail.com
ALL Tues
Maria Fernandez
917-651-3763
no email
ALL Tues
no email
ALL Tues
Mary Su
718-426-6095
Rosita Tann
917-651-1422
Man Hung Lee
718-760-4494
Ed Podlovits
718-894-6077
Cruzs Ramos
718-523-8572
Kevin Zhang (Numbers)
718-651-2939
212-518-4352
FaniticTeen24@aim.com
ALL Sat
Ayman G. Faheem
718-335-0768
917-282-4362
AymanFaheem@msn.com
ALL Sat
Steve Audauin
347-232-6154
no email
Sat Floater
Jenny Yu
646-203-9556
Jenny5406@gmail.com
Sat Floater
happiestneighbor@yahoo.com
1st Tues
917 251-6861
skin55@aol.com
1st Tues
347-466-1885
RichardPerez38@msn.com
1st Sat
Christine C. Lee
718-847-2330
W 201-7617552
917-443-5554
cctlee@gmail.com
1st Sat
Darryl Romano
718 274-2379
347-610-5496
darrylromano@msn.com
1st Sat
646-377-0384
no email
2nd Tues
Margaret Ermisch
718-651-8210
Veda Simpson
718 969-2304
718-298-0705
Rich, (& Daniel) Perez
Lillian Perez
Clement Chan
718-846-0587
917-992-0187
Clement_Chan186@hotmail.com
2nd Sat
Katherine Pack
347-438-1722
347-761-9906
KPack18@hotmail.com
3rd Tues
Diana Riguelme
718-564-0595
dia3china@yahoo.com
3rd Tues
David/Kathy Leedy
347-623-3365
DLeedy@tkc.edu
KathyLeedy@gmail.com
3rd Sat
KwanWendy@hotmail.com
3rd Sat
Wendy Kwan
Marlon Quiroa
646-358-0809
MQuiroa@evensonbest.com
4th Tues
Kevin Yiu
917-886-4177
Kevin@qhc.com
4th Sat
Pegster@gmail.com
4th Sat
Peg Sheridan (MUST Call)
718-224-7107
Sarah Zapata
718-255-1906
917-903-0781
szap48@gmail.com
4th Sat
Margaret (Margo) Rubano
516-502-6735
516-361-2672
Muppetfan@hotmail.com
5th Sat
917-238-5911
Immordino@juno.com
5th Sat
James R. Immordino
45
2008 Edition
CLOTHES
718-551-8403
qwiltr1024@aol.com
ALL Tues
Navjot Kaur
646-591-4005
navagra1022@yahoo.com
ALL Tues
Tina Revelo
Grace Chen - Asst Mgr (NLF Young
Adults)
347-607-1059
Revelmarie@hotmail.com
ALL Tues
718-565-6592
917-660-2887
HuiChen412@gmail.com
ALL Sat
Katherine Pack - Asst Mgr
347-438-1722
347-761-9906
KPack18@hotmail.com
1st Tues
Iris Marero
718-726-4444
347-251-3744
no email
1st Tues
Juana Sosa (Spanish ONLY)
718-592-5121
no email
1st Tues
BingVLai@yahoo.com
1st Sat
Laura LoFaso
718-445-3533
Virginia Lai
Lourdes Fulloso Calsado LULU
347-617--2912
718-458-8222
Leonisa J. Ejalon
Juana Sosa (Spanish ONLY)
1st Sat
718-887-5720
646-764-2809
718-592-5121
Ella Rhee - Asst Mgr
no email
1st Sat
no email
1st Sat
Ella.Rhee@gmail.com
2nd & 4th Tues
Sherry Shao - Asst Mgr
646-643-9808
Oneness7@gmail.com
2nd Sat
Luz Barbosa - Asst Mgr
917-517-0634
Luz.Barbosa@gmail.com
3rd Tues
Lynn Hsieh
646-269-8091
hsieh.lynn1@gmail.com
3rd Sat
Lillian Perez
646-377-0384
no email
1st & 3rd Sat Fltr
Mercedes Panama
347-840-2651
no email
Sat Floater
718-426-1992
gasparcin6@hotmail.com
Floater
Laura LaFaso
718-551-8403
qwiltr1024@aol.com
Sat list
Carmen Galindo
718-760-9203
Cinthya Gaspar
ADMIN GROUP
Redd Sevilla
917-841-6013
cmen001@aol.com
646-208-2933
RSevilla@groupredd.com
CDC Coordinator
917-783-5742
JKolsch1@gmail.com
Director *1st Tues
STAFF
Jeff Kolsch
718-969-6783
Jian Kuang
718-396-2988
Jagexxp@yahoo.com
Future Dir ALL Sat
David Goolic
718-424-0122 x229
lives upstairs @ NLF
Inventory Manager
OTHER VOLUNTEER PARTNERS
NEWTOWN CHURCH <Rosita Tan & Jeannie Ku>
Rev. Dr. Norman Chen
718-592-446 w
347-753-1027
718-504-7382 h
ELMHURST CHRISTIAN GOSPEL CHURCH (90-41 Corona Ave, Elmhurst)
Rev. Dr. Willy K. Ng
718-592-9583
willyng@ecgc.org
ALL Tues
Founder/Pastor
BOON CHURCH (FLUSHING - FRESH MEADOWS)
2nd Sat
Dixin Chen and James Yip
QUEENS HERALD CHURCH (FLUSHING) <Johnson, Jia, Norm>
Young (Career) Adults & Opera Group (Evangelists)
Edwina Tsui
646-642-6603
etnanatsui@yahoo.com
4th Sat
DLeedy@tkc.edu
3rd Sat ex May-Sep
Mpark@NewLifeFellowship.org
2nd Sat each Qtr
June, Oct, Jan, Apr
THE KINGS COLLEGE
David Leedy
347-623-3365
NEW LIFE CHURCH (Youth Group)
Mike Park
718-424-0122
46
2008 Edition
EXHIBITS (continued)
Pantry Bag Contents
(Contents of One Food Bag)
Typical Bag Contents (depending on food stock, adjust as necessary).
Protein: 2 Total. (1 bean - bag/can, 1 Tuna, or 1 Canned Meat)
Pasta: 1 total. (Box, bag/packaged)
Canned Vegetables: 4 total. 2 Green, 1 Orange or 1 Yellow (ex. green bean, carrots, corn) and 1
sauce/grany
Canned Fruit: 1 Total. (ex., canned fruit, boxed/dried packaged fruit/raisins)
Cereal: [provided to Clients with Children present] When available 1 Total. . (Boxed cereal, oatmeal,
etc.)
Drinks: [Shelf Item = at Client’s request} (juices/dairy/water) 1 Total. (Ex. milk, milk powder, juice,
water)
Fresh Produce: When available, Total varies. (Potatoes, onions, carrots, apples) – suggested: 2
potatoes + 4 carrots + 3 onions
Fresh Poultry/Meat: When available, 1 Package. (Poultry, pork, hamburger)
Snacks: When available, 1 Total. (Ready to eat, ready to make-Jell-O, pudding, crackers, cake mix,
candy)
47
2008 Edition
EXHIBITS (continued)
Pantry Days/Hours of Operation
Pantry Waiting Room Opens 1 hour before Pantry Distribution
Tuesday Evenings: Waiting room opens at 5 PM, Distribution starts at 6 PM - 8 PM
Saturday: Waiting room opens at 9 AM, Distribution at: 10 AM - till 12 Noon
Pantry guests, please do not come into the building before 5 PM Tuesdays or 9 AM Saturdays.
Thank you.
***
La alacena de alimentos abre una hora antes de que la distribucion de alimentos empiece.
Martes en la noche: el salon de espera abre a las 5 PM, la distribucion es de 6 PM - 8 PM
Sabados: el salon de espera abre a las 9 AM, la distribucion es de 10 AM - 12 PM
Clientes de la alacena, por favor no entre al edificio antes de las 5 PM los Martes o 9 AM los
Sabados.
Gracias por su cooperacion.
***
Chinese- Simplified
候餐室在分发之前 1个小时打开
星期二晚上：候餐室在下午5点打开，分发开始于: 下午6点-下午8点
星期六：候餐室在上午9点打开，分发开始于: 上午10点- 直到中午
候餐室客人，在星期二下午5点或星期六上午9点之前，请不要进入大厦.
谢谢。
Chinese- Traditional
候餐室在分發之前 1個小時打開
星期二晚上：候餐室在下午5點打開，分發開始於: 下午6點-下午8點
星期六：候餐室在上午9點打開，分發開始於: 上午10點- 直到中午
候餐室客人，在星期二下午5點或星期六上午9點之前，請不要進入大廈.
謝謝。
48
2008 Edition
EXHIBITS (continued)
Food Pantry Food Order
49
2008 Edition
EXHIBITS (continued)
Food Order Invoice
50
2008 Edition
EXHIBITS (continued)
Food Pantry “Monthly” Stats
51
2008 Edition
EXHIBITS (continued)
Participant (Guest) Numbers
52
2008 Edition
EXHIBITS (continued)
Required Participant (Guest) ID
53
2008 Edition
EXHIBITS (continued)
New Life Community Development Corporation
New Life Food and Clothing Pantry
Guest Information Form
As required by the state, this form is designed to gather signatures for
guests that are NOT currently in the database. The information
collected is for internal purposes only.
VOLUNTEER: PLEASE PRINT IN CAPS
AND CLEARLY
DATE: _____________
LAST NAME: ________________________________________
FIRST NAME: _______________________________________________
SIGNATURE: _____________________________________________________
(IF APPLICABLE) ADDRESS:
STREET/APT: ________________________________________
CITY/TOWN: ________________________________________
ZIP CODE:
__________
Ethnicity(Nationality): Check One A(Asian)___ B(Black)___ L(Latino) C(Other)___
(IF APPLICABLE) FAMILY
MEMBERS:
ADULTS OVER 65:
____
ADULTS UNDER 65:
____
CHILDREN UNDER 18: ____
54
2008 Edition
EXHIBITS (continued)
New Life Food & Clothing Pantry
Community Service Agreement
Dear Candidate:
Because we consider the opportunity to complete Community Service by serving at the New Life Food &
Clothing Pantry a responsibility assumed by our Candidates; and to reinforce the proper attitude and behavior in
this situation and therefore we require our Candidate’s to commit to the expectations listed below.
We EXPECT that our Candidates will:




dress appropriately, and be punctual, responsible, and respectful;
be present at the agreed times/days each week, with a Time Card to be signed (by either Ed Podlovits, Norm
Mui, or Johnson Li) each time;
keep any/all personal electronics off during his/her time at service (Note: it does not matter what the other
Volunteers, Guests, Visitors do…);
as the end of his/her agreed service period nears, notify me (Ed Podlovits) or our Director (Jeff Kolsch at least
two weeks in advance.
We also EXPECT that our Candidates will:

prior (at least one day) notice if illness or emergency requires an absence (Note: one notice is permissible, more
than that is not acceptable and can be cause to void this Agreement). We take the Candidates commitment very
seriously but want to see the Candidates succeed.
The Candidate can EXPECT:




to be supervised during their agreed times/days each week;
we will offer assistance/suggestions as needed;
have a Supervisor (either Ed Podlovits, Norm Mui, or Johnson Li) on premises each time to verify the Candidates
arrival and departure by signing his/her Time Card for each visit;
discuss any schedule-change, problems, or misunderstandings with the Candidate AND any appropriate parties.
Candidate’s Agreement/Commitment:
I have read all the above, and will do my part.
________________________________________
Candidate’s Signature
___/___/___
Date
________________________________________
Supervisor’s Signature
___/___/___
Date
Witness:
55
2008 Edition
EXHIBITS (continued)
Community Service Agreement
Candidate: _____________________________
Service Hours (Worked)
Month of April 2010
CANDIDATE/
SUPERVISOR
DAY
DATE
TIME IN
TIME OUT
INITIALS
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| _____/______
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| ___________
| ___/____/___ | _____:_____AM/PM
|
_____:_____PM
| ___________
NOTE: The terms of the “Community Sevice Agreement” which was agreed to and signed by
the Candidate and Supervisor (Original signed copies are maintained by the Supervisor and a
copy given to the Candidate) appears on the back.
56
2008 Edition
EXHIBITS (continued)
New Life Community Development Corporation
New Life Food and Clothing Pantry
New Believer Information Form
I have accepted Jesus Christ as my savior at the New Life Food & Clothing Pantry, and I would like
information on what to do now. Please contact me.
DATE: __________
NAME (First, Middle Initial, Last): ____________________________________________________
ADDRESS: ________________________________________
________________________________________
TELEPHONE:
Home: ___________________________________
Bus: ___________________________________
Cell: ___________________________________
EMAIL:
_________________________________________
Day(s)/Time best to contact you:
First best:
Day: _____________________Times: _____________________
Second best: Day: _____________________Times: _____________________
Third best: Day: _____________________Times: _____________________
LANGUAGE(s) - English, Spanish, Chinese [Cantonese/Mandarin], Other, please specify all language(s)
spoken:
1. _______________________________
2. _______________________________
3. _______________________________
FOR INTERNAL USE ONLY:
Follow Up DATE:
________________________
Individual who made contact: __________________________________________________
New Believer Contacted (or family Member): ____________________________________
Description of Conversation:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
57
2008 Edition
________________________________________________________________________________
________________________________________________________________________________
EXHIBITS (continued)
New Life Community Development Corporation
New Life Food and Clothing Pantry
Información del Nuevo Creyente
Yo he acepté a Jesucristo como mi salvador en New Life Food & Clothing Pantry, y me gustaría infomación y
guía en mi crecimiento. Por favor contactar me.
FECHA: __________
NOMBRE (Primer nombre, Inicial del segundo, Apellido):
____________________________________________________
DIRECCION: ________________________________________
________________________________________
TELEFONO:
Casa: ___________________________________
Oficina: ___________________________________
Celular: ___________________________________
CORREO ELECTRONICO: _________________________________________
Mejor día y hora en el que me puede contactar:
Día: _____________________Hora: _____________________
Día: _____________________Hora: _____________________
Día: _____________________Hora: _____________________
IDIOMA(s) - Inglés, Español, Chino [Cantones/Mandarín], Otro por [favor liste todos los idiomas que
habla]:
1. _______________________________
2. _______________________________
3. _______________________________
FOR INTERNAL USE ONLY:
Follow Up DATE:
________________________
Individual who made contact: __________________________________________________
New Believer Contacted (or family Member): ____________________________________
Description of Conversation:
58
2008 Edition
EXHIBITS (continued)
New Believers Form – Chinese
New Life Community Development Corporation
New Life Food and Clothing Pantry
New Believer Information Form
新信主人資料表格
I have accepted Jesus Christ as my savior at the New Life Food & Clothing Pantry, and I would like
information on what to do now. Please contact me.
我在New Life Food & Clothing Pantry
已接受耶穌基督作為我的救主，如有作為基督徒的相關資訊,請與我聯繫。
日期DATE: __________
姓名 NAME (First, Middle Initial, Last): ____________________________________________________
地址 ADDRESS:
________________________________________
________________________________________
電話 TELEPHONE:
住所 Home: ___________________________________
工作 Bus:
___________________________________
流動 Cell:
___________________________________
電郵 EMAIL:
____________________________________
最佳聯繫時間 Day(s)/Time best to contact you:
第一 First best:
星期 Day: _____________________ 時間 Times: _____________________
第二 Second best:
星期 Day: _____________________ 時間 Times: _____________________
第三 Third best:
星期 Day: _____________________ 時間 Times: _____________________
59
2008 Edition
EXHIBITS (continued)
New Believers Form – Chinese (continued)
LANGUAGE(s) - English, Spanish, Chinese [Cantonese/Mandarin], Other, please specify all
language(s) spoken:
語言，英語，西班牙語，中文，廣東話，普通話，其他，請詳細列明可說的語言
1. _______________________________
2. _______________________________
3. _______________________________
跟進日期 Follow Up DATE: ________________________
個人接觸的聯絡人 Individual who made contact:
__________________________________________________
新信主的聯絡人 New Believer Contacted (or family Member):
____________________________________
對話內容 Description of Conversation:
60
2008 Edition
EXHIBITS (continued)
New Life Fellowship Food & Clothing Pantry
List of Requested Documents
Inspection: April 2010
Doc
>
-Current list of your paid and volunteer staff
>
-Current list of Board members (Trustees/Directors)
>
-Proof of last extermination or Pest Control
>
-Community Outreach Materials (brochures, flyers, ads, etc.)
>
-Sign-in sheets for the past three months
1/1
>
-Inventory/Storage Records (invoices, dated boxes)
1/31
>
-Food Storage areas
>
-Your program's food distribution or meal service
>
- Licenses/Certifications
> -DOH Food Handler's Certification (at least one member of each agency serving
prepared food)
NA - w
"pr
> -DOH Permit to Operate a Food Services Establishment (all
agencies serving prepared food)
NA - w
"pr
61
2008 Edition
EXHIBITS (continued)
Translation of Required ID
62
2008 Edition
EXHIBITS (continued)
Translation of Required Information (Name and Address)
63
2008 Edition
EXHIBITS (continued)
Translation of Required Information (Details of Family Members)
64
2008 Edition
EXHIBITS (continued)
Translation of selected Chinese expressions to English
English
Chinese (Cantonese)
Hello
Ni hao
Thank you
Xie xie
Your welcome
Bu ke qi
What’s your name
Qing wen ni ming zi
How many people including
you, live at your address
How many children under 18
live with you
How many people over 65
live with you
Goodbye
Have a nice day
God bless you
I invite you to come to church
here in this building
Nice to see you again
65
2008 Edition
EXHIBITS (continued)
SUNDAY BULLETIN AD – CLOTHING REQUEST
Fatima - please put this in the bulletin for this Sunday and keep it in for a few weeks. If you cannot put it in this
week, please let me know when you will be able to. Laura
PLEASE CONTRIBUTE: Our Clothing Pantry is in need of gently used spring and summer
clothing and accessories (shoes, sneakers, belts, hats, etc., NO jewelry). As you update your
wardrobe and clean out your closets this spring, please think of our Community. All donations can
be dropped off in front of the Pantry counter past the security desk. Please contact Laura LoFaso at
718-551-8403. We are grateful for your help.
66
2008 Edition
EXHIBITS (continued)
DIRECTIONS TO NEW YORK CITY FOOD BANK –WAREHOUSE IN THE BRONX
Route Summary: 11.1 miles| 27.1 minutes
63-28 75 Street, Middle Village, NY 11379
0.0 miles
Depart 75th St
1. Turn left onto Juniper Blvd S
0.4 miles
2. Turn right onto 69th St
1.7 miles
3. Turn left onto 47th Ave
0.1 miles
4. Turn right onto 67th St, and then immediately turn left onto Laurel Hill Blvd 0.2 miles
5. Turn right onto 65th Pl
0.0 miles
6. Turn back on 66th St
0.0 miles
7. Take ramp right and follow signs for I-278 East / Brooklyn Queens Expy
5.5 miles
8. At exit 48, take ramp right for Bruckner Blvd toward E 138 St
1.3 miles
9. Turn right onto Leggett Ave
0.1 miles
10. Bear right onto Barry St
11. Turn left onto Oak Point Ave
0.2 miles
0.7 miles
12. Bear right onto Hunts Point Ave
0.1 miles
13. Road name changes to Food Center Dr
0.5 miles
Arrive at Food Center Dr at 355 Food Center Drive, Bronx, NY 10474
67
2008 Edition
EXHIBITS (continued)
New Life Food & Clothing Pantry
Expense (for Reimbursement) Form
Name:
Ed Podlovits
Date:
5/24/11
Ministry:
New Life Food & Clothing Pantry
Date
5/14/11
Description/Purpose
Cost
Pantry Computers (Db03 and Main) repairs
(performed by Staples – receipt attached) (R)
$120.40
0.00
0.00
$120.40
Total Expenses
(R) Receipt Attached
Signature:
_________________________________
68
Date: 05/24/11
2008 Edition
EXHIBITS (continued)
NOTIFICATION OF PANTRY CLOSING
各位请注意了:
因12月26号(星期六)是圣诞节, 所以我们派发食物停止一次.
但是你们可以提前来拿食物在12月22号(星期二).
如果有不方便之处, 请你原谅!
Por favor recuerde que la dispensa de ropa y comida estará
cerrada el Sábado 26 de Diciembre, así que por favor trate de
venir el Martes 22 de Diciembre. Gracias y que Dios le
bendiga en esta época de Navidad.
Please remember that the Food and Clothing Pantry will be
CLOSED on Saturday December 26th. If you would get food
and clothes on Saturday December 26th, then please come on
Tuesday December 22nd. Thank you and God bless you
during this Christmas season.
69
2008 Edition
EXHIBITS (continued)
Security Desk
Important!!
Food Bank/Pantry Food Delivery
Date & Time
PLEASE contact Dave Goolic at ext. #229 and leave a note (use
form below) concerning the weekly FoodBank phone call of the
pantry‘s delivery date and time (sometimes it changes weekly).
Thank you!
Food Delivery:
DAY/DATE:
[Check “ / “ the appropriate day(s)]:
Mon __ Tues __ Wed __ Thurs __ Fri __
DATE: ____/____/2010
APPROX. TIME:
____:00am
____:00pm
From: SECURITY DESK
To:
DAVE GOOLIC
70
2008 Edition
EXHIBITS (continued)
SAMPLE OF A CONTRIBUTION LETTER – VARIOUS ITEMS
April 11, 2010
Ms. Li
78-16 68th Avenue
Middle Village, NY 11379
Re:
Food, Clothing, Furniture, Electronics,
and Miscellaneous Items Contribution
Dear Ms. Li
,
We acknowledge and am grateful for your contribution of the various items detailed on the attached list and
referenced above. This will serve as documentation (Receipt) for Internal Revenue purposes for the 2010 tax
year. It is noted that all the items that you have donated are in “Excellent” condition but our ministry does not
attempt to value the items. The IRS will accept your donation cost as an amount discounted from the “New or
Replacement” value for the various items detailed on the attachment.
Again I sincerely thank you as your thoughtfulness and support are greatly appreciated.
Very truly yours,
Ed Podlovits
Assistant Director
New Life Food & Clothing Pantry
(Ministry of New Life Community Development
Corporation – 501 (c) (3) Corporation)
EIN 11-3204090
71
2008 Edition
EXHIBITS (continued)
SAMPLE OF A CONTRIBUTION LETTER – MONEY
April 1, 2010
Mr. Benjamin C. Wang
148-09 Northern Blvd, Apt. 5I
Flushing, NY 11354
Re:
Contribution
Dear Mr. Wang,
We acknowledge and are grateful for your contribution of $ 100.00 to the New Life Food and Clothing Pantry.
Our mission is to help those in need and you have answered the call.
This letter commends your generosity and will serve as documentation for Internal Revenue purposes for the
2010 tax year.
Again I sincerely thank you as your thoughtfulness and support are greatly appreciated.
Very truly yours,
Ed Podlovits
Assistant Director
New Life Food & Clothing Pantry
(Ministry of New Life Community Development
Corporation – 501 (c) (3) Corporation)
EIN 11-3204090
72
2008 Edition
EXHIBITS (continued)
SAMPLE OF A CONTRIBUTION LETTER – CLOTHING & ACCESSORIES
October 2, 2009
Ms Dapheney Rodriguez
70-20 101 Street
Forest Hills, NY 11375
Re:
Clothes Donation
Dear Ms. Rodriguez,
We acknowledge and am grateful for your contribution of _4 (Four)_ large bags of clothes. This will serve
as documentation for Internal Revenue purposes for the 2009 tax year. It is noted that all the articles of clothing
that you have donated are in “Excellent” condition but our ministry does not attempt to value the items. The
IRS will accept your donation cost as an amount discounted from the “New” value for various clothing,
accessories, and footwear items.
Again I sincerely thank you as your thoughtfulness and support are greatly appreciated.
Very truly yours,
Ed Podlovits
Assistant Director
New Life Food & Clothing Pantry
(Ministry of New Life Community Development
Corporation – 501 (c) (3) Corporation)
EIN 11-3204090
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2008 Edition
EXHIBITS (continued)
SAMPLE OF A DONOR LETTER - Generic
[New Life Community Development Corp Letterhead]
October 31, 2008
[Name of Contact
Title of Contact
Name of Contributing Organization
Address of Contributing Organization]
Re:
Donation Request
Dear Sir/Madam:
The New Life Community Development Corporation Food Pantry helps those in need, especially our neighbor’s right here
in the heart of Queens, NY. The pantry operates a free food and clothing pantry twice a week, feeding over 27,500
individuals annually. Each bag of food distributed costs approx. $15, we request your help in feeding 265 people which is
one days distribution. A gift to the New Life Food & Clothing Pantry will help feed a needy Queens neighbor or family
each week. Your contribution and partnership is greatly appreciated and will ensure the hungry a well balanced meal to
supplement their food needs.
Our location: New Life Food & Clothing Pantry 82 – 10 Queens Blvd. Elmhurst, NY. 11373.
To obtain the maximum taxpayer contribution credit: Our organization is an Internal Revenue Service (IRS) registered
501 (c) (3) Corporation; Employer Identification Number (EIN) 11-3214890.
Please contact me at (908) 531-6027 or Jeanne McCalley at (845) 664-4394 with any questions you may have. I
appreciate your consideration and help in this matter.
Very truly yours,
Ed Podlovits
Assistant Director
New Life Community Development Corporation
Food & Clothing Pantry
Tel (cell): (908) 531-6027
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2008 Edition
EXHIBITS (continued)
SAMPLE OF A DONOR LETTER
October 13, 2008
BJ’s Wholesale Club
Ms. Janet Parales
137-05 20th Avenue
College Point, NY 11356
Re:
Request for Gift Card Donation for November
Dear Ms. Parales,
The New Life Community Development Corporation Food Pantry helps those in need, especially our neighbor’s right here
in the Jackson Heights, Woodside, Elmhurst, Flushing, etc. local areas. The pantry operates a free food and clothing
pantry twice a week. Therefore, we are requesting a gift card to the New Life Food & Clothing Pantry which will help
feed a needy Queens neighbor or family each week. Your contribution and partnership is greatly appreciated and will
ensure the hungry a well balanced meal to supplement their food needs.
Our location: New Life Food & Clothing Pantry 82 – 10 Queens Blvd. Elmhurst, NY. 11373.
To obtain the taxpayer contribution credit: our organization is an Internal Revenue Service (IRS) registered 501 (c) (3)
Corporation; Employer Identification Number (EIN) 11-3214890.
Please contact me at (908) 531-6027 or our Operations Manager Jeanne McCalley at (845) 664-4394 with any questions
you may have. I appreciate your consideration and help in this matter.
Very truly yours,
Ed Podlovits
Assistant Director
New Life Community Development Corporation
Food & Clothing Pantry
Tel (cell): (908) 531-6027
75
2008 Edition
EXHIBITS (continued)
SAMPLE OF A “THANK YOU” LETTER
New Life Food & Clothing Pantry
Feeding the Hungry, Helping the Hurting and Needy
June 30, 2009
Dear Rev. Stanley Kwong and Rev. Ben Kong,
There is a prayer that says, “Let me help those who are unable to return the favor.” On their behalf,
thank you for your generous gift of clothing to the New Life Food & Clothing Pantry.
We rely on caring friends like you to help those in need, especially during these difficult economic
times. One of our low income families, like “Theresa” who struggles with out a job to support her family, will
be greatly blessed with the clothes you have provided for her and her children. Together we can make a
positive difference in the lives of those in need. Thank you for sharing the love of Christ through the pantry.
In His Service,
Jeff Kolsch
Director
NLF&CP
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2008 Edition