NGfL CYMRU GCaD
Attending
&
Listening
www.ngfl-cymru.org.uk
Aims:
NGfL CYMRU GCaD
• To differentiate between counselling
and counselling skills
• To discuss the importance of
attending and active listening
• To define triads
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OBJECTIVES:
NGfL CYMRU GCaD
• Recognise the difference between
counselling and counselling skills
• Demonstrate the skills of active
listening and attending
• Identify the three components of triad
work
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NGfL CYMRU GCaD
Attending- Actively being with
the other person
• “ Attending is the act of truly focusing
on the other person. It involves
consciously making ourselves aware of
what the other person is saying and of
what they are trying to communicate”
• Bernard (1989)
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3 levels of attending
NGfL CYMRU GCaD
• Non-verbal communication
• Micro skills
• Social emotional presence
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NGfL CYMRU GCaD
Non Verbal Communication
(NVC’s)
• What do we mean by
this?
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Body Language•
•
•
•
•
•
•
•
•
NGfL CYMRU GCaD
Voice
Touch
Expressions
Eye contact
Proximity
Posture
Gestures
Clothes
Environment
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Exercise
•
•
•
•
•
•
•
NGfL CYMRU GCaD
In pairs discuss the following
Identify the body language of someone who is
SAD
HAPPY
AFRAID
ANGRY
Write down your answers on the flip chart to
discuss
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Micro skills
NGfL CYMRU GCaD
• Sit Squarely
• Open Position
• Lean Slightly Forward
• Eye contact
• Relax!
• (see Egan Handout)
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NGfL CYMRU GCaD
Social Emotional Presence
•
•
•
•
• Core Elements:
Acceptance
Warmth
Genuiness
Empathy
www.ngfl-cymru.org.uk
Finally…
NGfL CYMRU GCaD
something to think about...
‘Helpers
out of touch with
their own feelings are
unlikely to resonate and
communicate their clients’
feelings accurately’
(Egan 2001)
www.ngfl-cymru.org.uk