 Contents Claim
Inventory Service (CCIS)
 Schedule of Loss (SOL)
SOL…A small
investment to a
better future.
Contents Claim Inventory Service
FEATURES:
 Guaranteed Quick Turn Around.
 CCIS provides detailed content listings of repairable,
questionable & non-repairable items for insurance carriers by
an unbiased party.
 Integrated photo inventory system to document original
condition of items.
 Ability to record all content items with bar codes and handheld scanners.
 On-site listing and control of customer’s property until
cleaned and returned.
Contents Claim Inventory Service
There is an opportunity for Insurance
Companies to save money through
efficiency and automation. This has
been recognized on automotive and
property building claims handling, but
remains untapped for property
contents claims.
Until Now.
Contents Claim Inventory Service
Insurers already pay Restoration Vendors to do the Pack-Out
Listing. Why not insist they use CCIS so you can put the
listing to use in settling the claim?
Reduced Cycle Time
• Rapid turnaround of complete inventory results in quicker settlements and
lower adjusting costs.
• Each room and contents are individually separated and identified. The
inventory can include brand, model number and brief description.
Reduced Loss Costs
• Accurate multi-source pricing to assist in customer acceptance.
• Rapid turnaround and on-site inventory performed by an unbiased party
results in a more accurate listing.
• At the click of a button, the list is sorted by category so the Insurance
Companies can do their Analysis and Statements of Loss.
THE TECHNOLOGY
 Unique bar coded item tags
help automate and systemize the
inventory process.
 Reduced file life results in
reduced hard and soft claim
costs.
 Customizable room templates
enhance speed to help reduce file
life.
 Document pre-existing
condition by attaching multiple
pictures & notes per item and
limit liabilities.
THE TECHNOLOGY
Contents Claim Inventory Service (CCIS)
provides a variety of methods of entering
the contents inventory
for maximum professionalism and accuracy.
Professional Image. Effective & Efficient
Palm and Pocket PC
based bar code scanners
enable electronic
contents inventory at the
scene
REPORTING
Clean and professional
product

Consistent standard
reporting

Flexible enough to provide
unique or one time reports


Direct link to SOL
An Export to Excel function
allows the content listing to be
shared with the claim handler
without having to be re-typed

CONTROL
As items are removed from
the warehouse, their tags are
scanned. This assigns them to
the Item Removal Sign-Off list
requiring the customer’s
signature.

Restoration Vendors who
remove items from a customer’s
premises must list those items
for liability reasons. CCIS is a
one-of-a-kind service that
enhances this process while
providing a professional,
electronic, transferable form.
CONTENTS CLAIM FLOW
Insurance
Company
SERVPRO®
Franchise CCIS
(Contents
Claim
Inventory Services)
Claims
Handler
SOL
(Schedule of Loss)
Working together as ONE team with ONE system
will close files quicker, satisfying the need to provide
superior Customer Relationship Management.
CONTENT CLAIM FLOW
How the relationship works:
Insurance Partner commits to use CCIS while providing contents claim assignments
to certified providers of this service.
•Claims Handler supplied with a complete and accurate inventory before the
contents are lost, removed or discarded.
•Insurer receives CCIS Excel format reports.
•Data includes general replacement pricing and item detail.
SERVPRO®Franchise, through the CCIS, provides all on-site and pack-out services
including a total loss inventory that enables the claim handler to maximize the
information and reports necessary to conclude the claim.
Claim Handler, possibly a staff adjuster or an independent adjuster, takes advantage
of all CCIS information reports to quickly and professionally complete all aspects of
the claim. In the future, direct links to the Statement of Loss software will enable
the claims handler to manage all aspects of the contents claim handling process.
THE RELATIONSHIP
Where there are strong relationships of
mutual benefit everyone is a WINNER.
Insured
SERVPRO®
Claim Handler
Each party plays a vital role in this relationship. Everyone involved saves
money and time by working together on ONE common system towards ONE
common GOAL. The ultimate outcome of closing the file sooner results in
reduced adjustment expense loss costs and maximized customer
satisfaction.
THE RELATIONSHIP
Working for the Claim Handler...
Comprehensive
contents listing in an
Excel spreadsheet to
quickly move the
claim handler closer
to final settlement
of the loss.
… a complete inventory in your hands FAST!
SCHEDULE OF LOSS
Current Industry Standard Contents
Inventory/Contents Claim Process:
•Time-consuming
•Frustrating
•Desperately in need of
automation
What SOL is!
Vs.
• State Of The Art
• Affordable
• “Industry Standard”
• “Stand Alone”
It will contain all the necessary tools that a claims
handler needs to accurately evaluate the Insured’s
contents claim in less time, with a positive impact on loss
costs and adjustment expenses.
SCHEDULE OF LOSS
What SOL does!
•Empowers the claims handler to close claims faster with
Like, Kind & Quality (LKQ)
• Controls cost of
content replacement
• Saves time and money
• Allows the sharing of
the Old-to-New (OTN)
Average Pricing
feature that gets
more refined with
added description.
SCHEDULE OF LOSS
FEATURES:
Efficient: Decreased redundancy since the SERVPRO®
CCIS data directly imports into the Claims Handler Schedule
of Loss software.
Old to New (OTN): Instantly suggests the current
replacement for many items using a compilation of years of
suggested replacements into a usable format to help the
claims handlers find the Like Kind & Quality, which is stored
for use on future claims. The more the claim handler uses
the system, the better it will work!
SCHEDULE OF LOSS
FEATURES:
Price Validation: Regularly updated retail catalogs of
preferred vendors, including pricing.
Familiar Claim Form: The claim form itself is modeled
after a paper style file to minimize the time it will take for
adjusters to make the leap to an electronic claims
processing program.
Reporting and Sorting: Enhanced reporting and sorting of
the content list is a powerful tool.
SCHEDULE OF LOSS
FEATURES:
The old familiar Schedule of Loss form is now electronic!
Instantly sorts by various categories: Items can be sorted
by price, age, description, etc. The price sort will enable you
to focus your attention on the items that matter.
Description sort will help to avoid accidental duplication by
the insured.
Affordable: A system so affordable you will consider it a
must for all your external claims support companies!
SCHEDULE OF LOSS
CCIS completed in the field by
SERVPRO®
SOL completed in your office or by
the Claim Handler
“Contents Claim Inventory
Service”
“Statement of Loss”
CCIS
populates
and links
to SOL
which
speeds
the claim
settlement
The old familiar Statement
of Loss is now automated.
The Complete Customer Relationship Management System
Contents Claim Inventory Service
Check the Boxes to Improve Contents Claim Results
ƀ Immediate Response Via 1-800-SERVPRO
 Improved Customer Service
ƀ Complete Electronic Content Inventory
 Reduced Contents Claim Completion Times
ƀ Emergency Mitigation When Appropriate
 Contains Loss Costs Increasing Service Ratings
ƀ Statement Of Loss Software
 Claims Handlers “Dreams” Can Come True
ƀ Contents Restoration
 More Successful Restoration Means Lower Replacement Costs
Contents Claim Inventory Service
The Commitment
Immediate Inventory
Bid for Restoration Services
The Guarantee
Reduced Claim Expense
Lower Adjusting Expense
Rapid File Completion
To Begin:
Call
1-800-SERVPRO
Thank You!
Questions?
SERVPRO® and the SERVPRO® Design are Registered Trademarks of Servpro Industries, Inc. Copyright 2003 Servpro Industries, Inc.