Of Birmingham
The Premier Cleaning and Restoration Company
“Nationally Known, Locally Owned”
Reasons Why SERVPRO is a
better Restoration Vendor
Reason #1
Reason #1
Of Birmingham
Reduce Water Damage Loss
Expense… Emergency
Mitigation
FACT: Many Losses can be dramatically reduced
with fast and effective response
Reason #1
Of Birmingham
Within one (1) hour from the time
SERVPRO receives a loss notice,
SERVPRO will call you or your
key person to arrange for service.
Reason #1
Of Birmingham
Within four (4) hours from
receiving loss notification,
we’re “on-site” to start
mitigation services
Reason #1
Of Birmingham
Within eight (8) hours we will have
a preliminary report of the loss
back to the appropriate person
(property manager, claims
representative, etc.)
Increased customer satisfaction
Lower claims loss expense
Reason #2
Reason #2
Of Birmingham
Reduce Smoke Damage
Claims Loss
Expense…Pretest
FACT: Restoring Property is less expensive than
replacing property!
Reason #2
Of Birmingham
As a claims professional, the rule is:
“Restore whenever possible, replace
only when necessary.”
Reason #2
Of Birmingham
Pre-testing must be a standard emergency
response procedure. The faster these
decisions are made, the lower the cost of
the loss. SERVPRO is an industry leader
in pre-testing technology.
Reason #2
Of Birmingham
Pre-testing must occur immediately
to qualify restoration with the
customer by identifying:
Items that are unaffected by the loss
Items that can be restored
Items that cannot be restored
Items that need adjuster review
Reason #3
Reason #3
Of Birmingham
Vendor Qualification…
Professionalism
FACT: SERVPRO provides a national network of
over 1,100 Franchise locations. Upon your
approval of SERVPRO as a mitigation
contractor, loss handling procedures will be
defined to meet your specifications.
Reason #3
Of Birmingham
We know what you want:
Franchise requirements and accountability
Trained, uniformed, and professional technicians
Professional equipment and vehicles
Quality control procedures
Complete file documentation
Effective communication
Competitive pricing
Management reports
Immediate response to emergency services
Reason #4
Reason #4
Of Birmingham
The Paperless Claim…
Automation Capability
FACT: Paperwork claims processing wastes time
and costs money. The insurance industry has
a long-term objective of the “paperless claim”.
How do you begin?
Reason #4
Of Birmingham
Automated claims processing
using ServproNET and your
chosen automation partner.
Dispatch and review claims,
create vital management
reports – all with the power of
electronic commerce. It’s not a
dream…it’s reality with
SERVPRO.
Timely Response
Additional savings
Increased efficiency
Reason #5
Reason #5
Of Birmingham
Problem Resolution
Assistance… When It
Happens
FACT: Problems happen! They’re part of loss
management
Reason #5
Of Birmingham
The key to problem resolution is to
react quickly and solve the
problem. SERVPRO provides
highly trained customer service
representatives that understand
your needs.
Reason #5
Of Birmingham
Problems do happen, but SERVPRO helps
solve the issues as quickly as they arise.
We’ll work toward a solution together.
Effective vendor training… Anticipation
File documentation… An audit trail
Field Supervision… Local Assistance
Corporate supervision… National assistance
Reason #6
Reason #6
Of Birmingham
Reduce Loss
Expense… Claim File
Priority
FACT: Large Losses are high Priority to Servpro.
Reason #6
Of Birmingham
20% of your losses may
compromise 80% of your risk.
Reason #6
Of Birmingham
Utilizing SERVPRO to be your “eyes and
ears” through early response via our
emergency service will:
Immediately identify the status of losses
Plan a response (based on size and scope)
Mobilize necessary personnel and resources
Begin the restoration process
Finish Well (Minimize down time and cost)
Reason #7
Reason #7
Of Birmingham
Training gets Results…
Consistency
FACT: Knowledge is Power
Reason #7
Of Birmingham
Advanced Restoration Training
Advanced Restoration Training (ART)
provides a foundation of knowledge
enabling property managers to
understand , qualify and communicate
more effectively with restoration
vendors. Property Managers are given
guidelines of when to restore and when
to replace structure and contents,
therefore lowering adjusting and
property claims loss expense
Reason #7
Of Birmingham
SERVPRO National Training Center
SERVPRO offers its National
Training Center to insurance
companies and property
managers throughout the year.
Customize your training
program to target your key
message and include intensive
restoration training at a stateof-the-art facility. Visit our
National Training Center and
see why SERVPRO is considered
the leader in restoration
training
Reason #7
Of Birmingham
Regional On-Site Traning
SERVPRO, in Conjunction with our
franchises nationwide, offers training
programs at your location. Your staff
will learn the technical aspects of
restoring a fire or water damage
enabling them to make decisions about
the restorability of various materials
and to choose claims quickly and less
expensively
Of Birmingham
Prepare for Disaster
Here is your Building
Prepare for Disaster
Disaster Plan



Employee evacuation plan
Telecommunication Transfer
Data Security
•NOW WHAT?
•Smoke Damage
•Water Damage
•Wind Damage
Of Birmingham
Servpro will respond to these
Losses the same way as we
respond to any other Loss.
Southern Company
Of Birmingham
Servpro was called at 10:30 pm on
April 11, 2002 on a smoke damage
in one of Southern Company’s
buildings (Inverness 44) and we
were on sight at 12:00 midnight to
start the deodorization process.
Southern Company
Of Birmingham
About 17,500 sf of office
space was affected by Smoke
Damage.
Southern Company
Of Birmingham
Servpro expedited the major
portion of the restoration of
the building in 1 week.
Of Birmingham
Does Servpro of Birmingham have the
manpower to handle a job of this
magnitude or larger?
Stan Richardson
Regional Accounts
Manager
The Premier Cleaning and
Restoration Company
“Nationally Known, Locally Owned”
Ready Response Resource List
Of Birmingham
Qualified Personnel
LLRT Coordinator………………………………..5
Large Loss Superintendent………………….10
Work Crew Supervisors……………………….50
Ready Response Resource List
Of Birmingham
Equipment
High Velocity Air Movers…………………2,000
Industrial Dehumidifiers…………………….500
Negative Air/Air Scrubber Units……………50
Truck Mounted Extraction Units…………..40
Portable Extraction Units…………………….20
Enclosed Utility Vehicles……………………..75
HVAC Duct Cleaning Systems……………….12
Thermo-Fog Neutralization Units…………..30
Moving Vans……………………………………….10
Self contained power generators…………..25
Ladders…………………………………………….100
Warehouse Space……………………100,000 SF
Of Birmingham