Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Brief Introduction
I am currently employed at Draftfcb Johannesburg, as a logistic manager with 2 years’ logistic
experience. My urge for people and the business will always grasp me in good stead for the future –
sharing concepts, thinking, problem solving and creating new, cutting edge and inventive
innovations are what drives me. Life familiarities have taught me to be fair, firm and a kind leader,
able to relate to all ages, colour or creed. My ability to include people and create a contented podium
for all to feel safe, has alleviated the sharing of individual opinions bringing out creative genius
Personal Information
Name
Surname
ID
Address
Contacts
Email
Home language
Other Language
Health Status
Marital Status
Dependants
Availability
Sithembiso Hercules
Ndou
8504065414081
3310 A zone 10 Meadowlands Soweto 1852
0732329376 0716635683
shndou@gmail.com
Zulu
English, Sotho Xhosa, Venda, Tsonga and Ndebele
Perfect
Single
1
2 Weeks
Key Skills
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Communication Skill
Time Management Skill
Managing Skill
Organizing Skill
Presentation Skill
Networking Skill
Problem Soling Skill
Interpersonal Skill
Negotiating Skill
Implementation Skill
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Educational Profile
School Attended
: Matseliso Secondary School
Highest Grade Passed
: Matric (Grade 12)
Subjects Passed
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English
Zulu
Biology
Sciences
Geography
Mathematics
Successfully Completed in 2004 with Certification Issued
Further Training
Name of the School
VIP Academy (Soft Line)
Qualification
Payroll Administration
Year Obtained
May 2012
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First Module entailed
The basic procedures followed in a payroll office.
Adding new employees.
Earning and deduction input.
Leave input.
Third party payments and exports.
The basics of fringe benefits.
Payroll reporting.
South African Payroll Legislation.
Introduction to best payroll practices.
Introduction to Retirement Funding Income
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Second Module Entailed
Second Module Entailed
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Tax as applicable to payroll administration.
Maintaining the payroll system.
Earning Definitions.
Deduction Definitions.
Access Control.
Batch Layouts.
General Ledger interface.
Methods of Calculation.
Advanced BCEA remuneration calculations.
Detailed explanation of Retirement Funding Income and adjustments.
Tax year-end reconciliation.
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Third Module
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VIP Time-Savers, including:
Exporting and importing payroll figures to and from MS Excel,
Global increases and linking to methods,
Global Annual Bonus activation,
ACB export for deductions such as garnishees and insurance,
Leave Pay and Global Leave Pay activation in a weekly company,
Setting reminders on the Memo Screen.
Reconciling payroll values before payment, at month-end and when exports are done.
Implementing payroll control systems to provide reasonable assurance that the objectives of
the payroll department will be accomplished, i.e. paying the right employees the right
amounts at the right time.
A payroll simulation exercise where skills obtained during the workshop will be applied
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Name of school
: Corner Stone HR
Qualification
: Call Center Diploma
Year obtained
: August 2006
: History and development of call center
: Customer service
: Practical Call Center training
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
: Handling inbound and outbound calls
: Call Center Management
: Computer Literacy
: Introduction to Microsoft Windows
: Microsoft Word
: Internet Explore
: Microsoft Excel Basic
: Microsoft Out look
: Typing Skills
Accomplishments
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Well establish inventory controller with a very accurate hand in digits and maintaining stock
levels.
An expert in giving a stock report and financial report and coordinating deliveries and stock
takes.
An expert in creating Excel spreadsheet and workable formulas to update and recording each and
every requisition for stock consumption.
A Strong enforcer of safety environment and building a secure working environment for parttime staff and colleagues.
Team management and a very strong and professional working relationship with different teams
and suppliers.
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Professional Experience
Draft Fcb Social Marketing
Logistics Manager
2012 Till to date
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Develop the company's inventory management strategy with the aim of controlling costs within
budgetary limits, generating savings,
Rationalizing inventory and maximizing available working capital
Manage and control perpetual inventory stock counting / inventory accuracy checks
Minimize overstocks and removal of obsolete / redundant raw materials to maximize availability
of working capital
Minimize overstocks and removal of obsolete / redundant raw materials to maximize availability
of working capital
Ensure that goods inward / stock control department is well organized and controlled to
sufficiently support production and the goals of the business.
Ensure incoming product is receipted and managed appropriately according to company
procedures
Ensure materials are ready and available for production as and when required.
Ensure that any materials that are late or holding up production for whatever reason are chased
and followed up until received
Ensure sub contract processes are received back and that suppliers are chased to ensure no late
delivery situation.
Provide routine management information on inventory performance
1. Monitor and evaluate consumables usage & costs
2. Monitor & evaluate material utilization
Manage and control processes and functions.
Be responsible for managing and running planned stock takes.
Perform cyclic stock checks
Check and adjust Storeroom floor data collection stocks data
Ensure works orders are correct and fully completed and that all stock has been allocated to the
Job correctly.
Ensure integrity and accuracy of the stock management system
Produce daily reports to ensure key critical areas of the stock system are controlled and any
discrepancies addressed and resolved
Produce daily reports to ensure key critical areas of the stock system are controlled and any
discrepancies addressed and resolved
Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted,
addressed and resolved
I posses an excellent verbal and written communication skills for a demanding project
coordination
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
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I posses the ability to work productively, efficiently & effectively with initiative and drive under
tight timescales and pressure whilst maintaining attention to detail and quality
Electronic Toll Collections
2008 Till 2011
TRANSACTION MANAGEMENT MANAGER
DUTIES
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The purpose of the manual transaction verification/manual number plate recognition process is
to ensure the quality of VPC data.
Ensuring the quality of transaction that have be put through to VPC are correctly billed
Scrutinizing the VLN both at the back and front to ensure we’ve billed the correct vehicle.
Receiving data from the Transaction Clearing House (TCH) after a threshold of 7 days of
nonpayment.
Confirmation the ownership of the vehicle using a systematic tool link to E-Natis.
Queuing transactions which would have discrepancies to be written off by the Write off Division.
Sorting out transaction from Manual transaction verification and 2nd invoicing division.
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Multi skilling with from manual transaction verification to the following
departments
Mail and registry: were by I dealt with queries posted by mails and disputes.
First Invoicing:
I checked the quality of the invoice before it gets rolled up to a final invoice.
Final invoicing
Were by I would invoice the road user with all his or her outstanding toll fees.
Nominations
Redirection of an e invoice to the person nominated to driver.
Representation:
I dealt with a client who would be charged for road usage and only to find that the vehicle on
that day was stolen and he/she wasn’t the one driving the vehicle normally in that case we write
off the invoice.
Cell c Direct Telecommunications
Duties
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Upgrading client from different packages e.g. from a top up package to an open line contact.
Assisting clients to choose a phone that they would feel comfortable using and placing an order
for the client to receive the phone on a specified date.
Assisting client with changing packages e.g. from a business contact to a standard contact which
doesn’t cater for business purposes
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
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Conducting a matrix Calculations which was a basic check on a clients account to see their
average expenditure in order to determine if they could qualify a higher package w which was
the business package.
Checking if the client’s salary allows them to get a particular package hence it was the first rule.
Assisting with the systems for the new employees to follow capturing processes on a system
called Clarify.
Conducting security checks ensure that we were assisting the right account holder, details like
I.D Number, work number, bank account name and type of an account and residential address
Reaching a number of 140 upgrades in a month to receive commission.
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OTHER DIVISIONS
Department
: Pre to post department (Within Cell C)
Duties
All customer enquiries and queries:
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Customer services
Product information
Account queries
Sales Administration
Verification of documents
Credit checks with ITC
Capture Finance application
Quoting and Interpretation of interest rates
Capture online applications.
Other Positions Held
Position: Inbound sales consultant
Duties
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Handling incoming sales calls
Assisting with additional account s as new applications
Contract Renewals
Data maintains and updates
180 contract activations as minimum threshold
Sales drive for more generations of sales for a new and existing business
Assisting with order placements or C advance system and beam as part of admin
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Position: QUALITY ASSESSOR (Q.A)
Duties
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Visiting Selected Stores on weekly basis to ensure that they adhere to the new RICA legislation
Assisting Cell C Stores with regards Rica Registration which and
Listening to service calls to ensure that they were no fraudulent applications and risks that could
put the company in to disrepute under ICASA standards.
Reaching a target of 60 assessments based different products, e.g. reactivation of accounts when
accounts are up to date, Blacklisting of lost and stolen Handsets, payment allocations to a
client’s account Rica processes, Gprs settings and Tariff assistance by the client, redeeming a top
up voucher and message center number for sms enablement
Record keeping information that was collected when I was assigned to the Rica Project were by
on Friday’s we would visit stores if they do meet the SLA ( service level agreement )
Monitoring if stores do follow a correct procedure in providing a new number for client and with
respect to Rica Legislation.
VOLUNTARY POSITION
Positions: Credit control consultant
Duration: 12 Months
Duties
Credit management
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Collecting outstanding amounts from clients and managing their expenditure.
Making payment arrangements with subscribers
Updating subscribers banking details
Make sure that all accounts with payment arrangements are within the parameters of the policy
and monitored and handed over to the Legal department where arrangements are not honored,
Identify Potential bad debt within a 90 day period and hand over accounts to legal by required due
date
Allocate credit memos, tracing payments
Register trace alerts where delinquent clients cannot be contacted/ traced.
Resolve queries and cases within a 48 hour period
Pay refunds to overcharged clients
Department
: Customer Service
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Position : Service Consultant
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Migrations
Billing
Upgrades and Downgrades
Sim card related queries
Handset related queries
Send invoices and statements
GPRS/WAP
Banking reports
Interpretation of statements
REFERENCES
Company
: Direct Channel Marketing
RENEY SLAMBERT
: Supervisor / project leader
: 073 333 2173 / (011) 399 6000
Company
: ABSA BANK
Hilton Oor
: Team leader
: 083 7412 796 / (011) 276 6426
Company
: ABSA BANK
Barat
: Manager
: 011 276 6426
Company
: Cell C Direct
Lavinia Mokgosi
: Q.A Supervisor
: 084 777 2559
Company
: Cell C Direct
Sithembiso Hercules Ndou
Home: (+27) 073 232 9376
3310 A Iketlo Zone 10 Meadowlands
Johannesburg Gauteng 1852
Cell: (+27) 0716335683
shndou@gmail.com
Kate Mvula
: Quality assessor
0847772337
Company
: Draftfcb
Elmien Riley
: Business Operations Director
: 011 566 6451
: 082 4463563
Company
Ncebakazi Pitse
: E-Toll ( VPC Division)
: Direct line manager
: 0828554423