30167 Calle Ladera  Valley Center , CA 92082
(760) 638-6728 ericapauley@ymail.com
http://re.vu/EPauley
E RICA P AULEY
C OR P OR A T E E V E N T P L A NN I NG  P U B L I C R E L A T I O NS
Client Development  Customer Service Marketing Plans
Dynamic event manager with experience managing all aspects of high profile projects in competitive, faced-paced
environments. Recognized as a leader with strengths in project management, administration and business
development. Excellent communication skills proven by the ability to successfully manage large events and work
with people from very diverse backgrounds. Recognized as an efficient Event Planner due to my ability to exceed
expectations, increase revenues and manage large events. Achieved a record growth and revenue increase by my
unique ability to provide additional services and ensure client retention and referrals.
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Event Management
Strategic Market Planning
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CORE COMPETENCIES
Staff Management
 Project Management
Client Development
 Relationship Building
 Works Best Under
Pressure
EXPERIENCE
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Barona Casino  San Diego, CA  2010 – 2013
Senior Event Décor Designer/Installation Supervisor
Designed and constructed Holiday Decor
Organized, directed and executed event décor installation
Supervised a team of 20 and maximized production under limited time constraints
Developing a team focused on results
Harrah’s Rincon  Valley Center, CA  2012 - Present
Customer Service/Trainer
Promoted Consistent “Role Model” status
Received excellent reviews from supervisors on performance and continuously rated number one in service time
by guests
Maximize profitability through superior customer service, effective and prompt communication and follow-up
on all pending matters with the customer
Utilize superior communications skills to motivate staff and develop effective working relationships with peers,
executives and clients
Trained servers and developed efficient mechanisms for improved customer service resulting in an overall
service scores by 5% .
94th Aero Squadron  San Diego, CA  2012
Event Sales Manager
Directed all logistical operations for events: Expertise in planning and managing food/beverages, room set-ups,
audio/visuals, entertainment and staff management
Interacted with customers throughout entire event process, creating a warm and welcoming event atmosphere
while providing exceptional customer service.
Managed event staffing and coordinated with vendors to ensure client needs are exceeded.
Created and maintained all event paperwork, including BEOs, event contracts, deposits and payments.
Managed main dining room floor during peak business hours.
Achieved over 100% increase in revenues by upselling clients: assisted in the company achieving recordbreaking growth
Interfaced with vendors to decrease overall operations costs and increase net profits
Panera Bread  San Diego, CA  2011
Catering Sales Manager
Provided thorough training and personalized service resulting in increased sales of 170% in two locations in a
two month period
Trained Managers and Staff at locations to handle increased volume of business
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Increased revenues and customer service by developing a team focused on providing top level service and
ensuring each customer had achieved their event goals
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Implemented training and mentoring to multiple locations which contributed to their success in exceeding sales
goals for the first time.
Provided organization tools to locations which resulted in an increase in efficiency and customer service
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Above the Top Events, Inc.  Riverside, CA  2009 - 2010
Events Director/Catering Manager
Interviewed, hired and trained contingent staff for each event
Successfully managed over 200 very high profile events per year contributing to over $1M in annual revenues;
Events included corporate meetings, tradeshows and incentive programs within the financial, retail, technology,
education, fashion, Broadway, press and entertainment industries
Successfully directed and executed a $40,000 event in nine days
Developed and executed strategies for long term client relationships and cross selling opportunities to greatly
increase revenue streams while achieving 103% of quota
Consistently executed events within time and budget constraints
Developed events and designed décor and themes while executing on short timelines in fast-paced setting
Increased sales and designed sales tools to maximize revenue.
Developed more efficient vendor work forms to reduce miscommunication
Managed all staff to ensure all workers are communicating and providing excellent customer service
Consulted with new and existing business regarding services and support tools; presented and implemented
customized solutions
Gofer For Hire  Los Angeles, CA  1996 - 2009
Owner Operator
On board of directors for the Studio City Chamber Of Commerce
Established a growing business with sales exceeding $35,000 a year
Developed a marketing plan clientele
Managed up to 15 clients at a time and maintained clientele for over a decade
ADDITIONAL CREDENTIALS
TECHNICAL
SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, BEO’s, Caterese, Contract Negotiations
References: Available Upon Request
Event Portfolio Available
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