PERSONAL INFORMATION
Full name: Kareem Mohammed Ahmed Azab.
Birth Date: JAN 9 TH, 1988
Nationality: Egyptian.
Military Statues: Completed.
Marital state: Single.
Address: 2 Ebn Salama Street, Vectoria, El Hout Tower, 9 Th Floor, Apartment 61,
Alexandria. Egypt.
Mobile: +2 01004988954
Tel: +2 (03) 527-7786
E-mail: kareem1662000@yahoo.com
Career Objective:
- Seeking a career opportunity to be an effective member in a successful
organization in the field of Human Resources, where my knowledge could be
enhanced with an opportunity to grow in my career.
Education:
 B.Sc in ACCOUNTING, Faculty of Commerce, Tanta University.
Graduation Year: 2009
Language skills:
Arabic: Mother language.
English: Fluent written and spoken.
Courses:
● HR Specialist, from EAAC and Arab Academy for Science, Technology & Maritime
Transport (AASTMT).
 HR Workshop in (Recruitment & Selection, Personnel & Payroll, Appraising
Performance) From EAAC.
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Oracle (SQL), from New Horizons and Arab Academy for Science, Technology &
Maritime Transport (AASTMT).
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Oracle Program Unit PL/SQL, from New Horizons and Arab Academy for Science,
Technology & Maritime Transport (AASTMT).
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Oracle Forms Developer (Build Internet Application), from New Horizons.
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Microsoft Office Excel, from Arab Academy for Science, Technology & Maritime
Transport (AASTMT).
Microsoft Office Word, from Arab Academy for Science, Technology & Maritime
Transport (AASTMT).
Microsoft Office Power Point, from Arab Academy for Science, Technology &
Maritime Transport (AASTMT).
Microsoft Office Outlook, from Arab Academy for Science, Technology & Maritime
Transport (AASTMT).
Customer Service Skills and Communications skills, from Sutherland Global
Services.
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Introduction to Customer Service Skills, from Radio Shack.
Introduction to Basic Selling Skills, from Radio Shack.
Working Experience:
1. TEData Egypt.
From September 2012 till April 2013.
Job title: Customer Service Representative.
▪ Description and Responsibilities:
- Deal with walk in Customers.
- Report difficulties / Problems or comments within the application used.
- Follow up with delayed Customers request.
- To have an intimated knowledge of the Customers’ needs.
- Provide Customers with information regarding TEData’s new products.
- Identify the needs of Customers both internally and externally.
- Perform any other duties requested by the Direct Manager.
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2. Sutherland Global Services.
From Feb 2012 till August 2012.
Job title: Customer Service Consultant.
▪ Description and Responsibilities:
- Handling Customers complaints and queries.
- Deal effectively with all support calls, investigating and responding to
queries and progressing to a successful conclusion at the earliest time.
- Selling the company products by telephone and answer all questions about
the company products and the latest promotions.
- Speak positively and enthusiastically about the company and its products
and services to ensure that a professional company and brand image is
provided at all times to customers and colleagues.
3. Radio Shack Egypt.
From Jan 2011 till 31/12/2011
Job title: Sales Maker, Indoor.
▪ Description and Responsibilities:
- Greeting every customer with enthusiasm and energy.
- Serving and selling to multiple customers.
- Offering customers cutting-edge solutions in a friendly, confident and
knowledgeable manner.
- Sending daily report of store total sales invoices to the Head Office and
Receiving daily e-mails from various departments such as “Sales Target”.
- Execution of non-negotiable standards of store operation including stocking,
merchandising, etc.
- Other duties as needed.
 Training (Radio Shack University):
▪ Home Theater and Public address.
▪ Types of computers and security.
▪ Cables, Digital Cameras and Power.
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Personal Skills:
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Hard worker.
Self motivated.
Able to work under pressure and perform multiple tasks in an organized time
manner.
Good time management and organization skills.
Ability to deal with different kinds of people.
Mind Maps.
Team Building.
Documents: Upon request.
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