What shape behaviors?
 What shape behaviors – so far.
 Who is responsible for shaping behavior;
– Individual him self.
– Significant others – The Leaders, Manager, Parents & all
significant others,
– Environment, economics-socio-political millieue
– Heredity, inborn…
 We will look at how our needs motivate & shape our
behaviors
What shape behaviors?
 What shape behaviors – so far.
 Who is responsible for shaping behavior;
– Individual him self.
– Significant others – The Leaders, Manager, Parents & all
significant others,
– Environment, economics-socio-political millieue
– Heredity, inborn…
 We will look at how our needs motivate & shape our
behaviors
Motivation Theories -what shape behaviors?
 Our needs prompt us to take action to satisfy our needs.
 Maslow hierarchy theories.
– Hierarchy of needs; physiological, safety, social, esteem, self
actualization.
– Lower & higher order of needs.
– Example; JKPM workmen on strike even higher order needs are taken
care but low on money-housing-safety.
 Theory X & Y
– Two types of Managers
– X ; workmen are lazy & need to be controlled
– Y ; workmen are self driven & need to be empowered.
– Do our assumptions influence the way we motivate people & get results?
– Example of SKM & Bajaj & how SKM could get best out of workmen.
Wage cut for late coming brought down late coming but did not improve
productivity. Series of positive reinforcements/incentives not only
ensure positive discipline but improve productivity.
Motivation Theories -what shape behaviors?
 Herzberg’s two factor theory
– Hygiene factors & Motivators. Lower & Higher order of needs
– Hygiene prevent dissatisfaction. Motivators make employee give
his best.
– Example; Reliance – people do not leave because of
compensation/money. It is one of the highest paid company.
People stay in Tata not because it pays the best.
 McClelland’s three motives
– Achv, Power, Affl
– What motivate an entrepreneur?
– What motivate a mother to take all the responsibilities for house
holds
 Intrinsic & Extrinsic needs
Motivation Theories -what shape behaviors?
 Expressed & Wanted dimensions
– Inter personal needs; inclusion – need to socialize, affection – need to be
close, control – need to influence.
– Expressed dimension ; need for person to take initiative.
– Wanted ; need for others to take initiative.
– FIRO B
– Example – why you stick to set of friends?
 Approach & Avoidance dimension
– A & B both are high on achievement motivation. A is high on approach
dimension called hope for success. B is high on avoidance dimension
called fear for failure. A set challenging goals & enjoy stress. B may be
scared of such challenges & may set lower goals to avoid failure.
– Difference between Achievers(A & B both are achievers) & non
achiever – one indicator is setting goals & going after them.
– Question for students - Are you an Achiever & what are your goals.
– Examples JSW – SJ & JKO
Motivation Theories -what shape behaviors?
• Expectancy Theory
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Employees will be motivated to exert high level of efforts when they believe efforts will lead
to reward & recognition which will satisfy their personal goals.
Do you agree?
Goal setting theory
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Stretch goals motivate people.
Examples –
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Self efficacy Theory
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JFK Kenedy, GE, 3 M, Reliance, JSW, Tata, Aditya Birla & many others
One reason what explain India’s high growth is bunch of ambitious Entrepreneus…
Individual’s belief that he or she is capable of performing task
Higher your self efficacy, the more confidence you have in your ability to suceed in a task.
In difficult situation, people with low self efficacy are more likely to lessen the effort.
Examples – Highly effective people.
Equity Theory
Motivation Theories -what shape behaviors?
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Expectancy Theory
• Employees will be motivated to exert high level of efforts when they
believe efforts will lead to reward & recognition which will satisfy their
personal goals.
• Do you agree?
Goal setting theory
• Stretch goals motivate people.
• Examples –
• JFK Kenedy, GE, 3 M, Reliance, JSW, Tata, Aditya Birla & many
others
• One reason what explain India’s high growth is bunch of ambitious
Entrepreneus…
Self efficacy Theory
• Individual’s belief that he or she is capable of performing task
• Higher your self efficacy, the more confidence you have in your ability
to suceed in a task.
• In difficult situation, people with low self efficacy are more likely to
lessen the effort.
• Examples – Highly effective people.
GD – …. Theory
 Gopal is a MBA from Institute ranked 18th in country. In the campus
placement, he was offered the job with high salary & promise of great work
environment & fast growth. Gopal was overjoyed & had a celebration party
with friends. He was looking forward to the new job.
 His first day in company was a great experience. He along with other new
recruits were made to feel at home. They met the CEO of the company who
was inspirational. He was very friendly & shared vision on the company to
them and made them feel as part of a big family.
 The company induction was very carefully carried out. It went on two weeks
after which Gopal joined the department alotted to him & his Boss in the
department was a competent professional. Goipal was feeling comfortable
with his environment.
 First day in the department, Gopal came to know some thing which
disappointed him no end. Another campus recruit who joined same day along
with Gopal has been offered compensation which little higher than Gopal.
Gopal sought the reasons from his Boss & HR Dept. He was not happy with
answer. He remained very dissatisfied & left the company after 6 months.
 Questions;
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Why Gopal left the company & what is the most important reason?
What company could have done better to prevent dissatisfaction.
Motivation Theories -what shape behaviors?
 Equity Theory
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Individual’s perception whether justice has been done or not motivate/demotivate people
Organization justice
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Distributive justice; perceived fairness of outcome. ‘I got a pay raise I deserve’
Procedural justice – perceived fairness in determining outcome
Inter actional justice – perceived degree to which one is treated with dignity & respect.
Examples – most organizations, there are plethora of employee practices. But they do not
bring best out of people. Basis for employee motivation – respect, care, fairness.
You have joined a company with high salary but find that another colleague has got more
than you.
GD – when last you feel wronged.
How do organizations motivate employees
• Through JOB – Job characteristic model
• Skill variety, Task identity, Task significance, Autonomy,
Feedback
• Example/GD – what an employee look for from his job
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Job Enabling the employee to make use of diverse skill,
Is his job seen as important,
Has he got some autonomy in carrying out his job.
Does he receive feedback
Does the job give a sense of meaning – story of 3 masons
 How organizations implement job characteristic model
– Job rotation
– Job enlargement
– Job enrichment
– Alternative work environment – flexitime, job sharing,
– Employee involvement
 Reward & recognition practices
Motivation Theories -what shape behaviors?
 Equity Theory
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Individual’s perception whether justice has been done or not motivate/demotivate people
Organization justice
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–
Distributive justice; perceived fairness of outcome. ‘I got a pay raise I deserve’
Procedural justice – perceived fairness in determining outcome
Inter actional justice – perceived degree to which one is treated with dignity & respect.
Examples – most organizations, there are plethora of employee practices. But they do not
bring best out of people. Basis for employee motivation – respect, care, fairness.
You have joined a company with high salary but find that another colleague has got more
than you.
GD – when last you feel wronged.
Motivation – Coverage & important
questions
• What are different needs that motivate people.
Examples of what motivate that person & how it
impact others.
• How do different theories explain needs that motivate
people & explain above examples.
• As a Manager how somebody on daily basis can
motivate or demotivate his employees. Exercise from
Basic Managerial Skill.
• What organizations do to motivate employees, and how?
Why they succeed or fail to motivate.
• What are important insights
Motivation - Coverage…
• What motivate people..
• Examples.
• Exercise what motivate you to chose a company over another
company?
• Video film – Kennedy Moon speech or Martin Luther King
Moon speech
• Theories - Relate theories to examples & above exercise
• Summary learning points – individualized needs, fairnessrespect..
• How organizations motivate..
• BT Survey, Gallup 12 conditions, EVP.
• From OB book
• From my other book on reward/recognition practices
• Role of Manager
• ..
Examples…
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Sachin take feedback how to improve after scoring hundred centuries.
JRD Tata & striking workmen under sun/ JRD reviewing new plant comissioning……what made
him do so & impact of this on workmen.
Rahul Dravid puts in hours of practices including visualization. Case of concern for excellence
JFK Kennedy vision of putting man in moon galvanised USA. Case of stretch target.
Sadam Hussain did every thing till the end to stay in power. Case of power & control
We are not able to end Naxalite movement……case of economic-social-political(power for
naxalites ideologue).
Vikram Sarabhai built great organization. His way of motivating as told by APJ Kalam. Case of
trust, care & confidence in others to motivate people. Also leaders leading by example
Dr Bihani & punctuality. Case of leading by examples.
In ITC attrition among employees at middle & senior level is very low because of post retiremental
benefits. Case of physiological/safety/social.
Dirubhai wanted to build largest organization in the world. What needs underline his ambition?
Martin Luther King dreamt of American Society with equal rights for black & white. He was able
to mobilize & motivate majority of Americans. What needs of people he was able to tap?
Ramesh find a particular subject a very difficult to grasp and you believe it is beyond your
capability. How Ramesh is likely to feel when before you come for the class on that subject?
Which theory explain such feelings. Self efficacy
Questions for GD…
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1963 - JFK Kennedy’s vision of putting man in moon galvanised USA. USA was the first
country to send men to moon. What needs underline bold ambition of Kenedy ? What needs
Kenedy was able to tap while motivating so many in USA? Why stretch target motivate people to
achieve greater things.
Sadam Hussain attacked Iran & neighbouring countries. He killed all his rivals in Iraq. He killed
people who opposed him in Iraq. Sadam Hussain did every thing till the end to stay in power.
What needs underline Sadam’s doings?
Does money motivate people
Dirubhai wanted to build largest organization in the world. What needs underline his ambition?
How it impacted others around him?
Martin Luther King dreamt of American Society with equal rights for black & white. He was able
to mobilize & motivate majority of Americans. What needs of people he was able to tap?
Ramesh find a particular subject a very difficult to grasp and you believe it is beyond your
capability. How Ramesh is likely to feel when before you come for the class on that subject?
Which theory explain such feelings. Self efficacy
Examples…
• Different category of employees are motivated by
different things
• Older employees
• Middle level Manager.
• High Achiever
• Young generation – mobiles, IT, ….
• Docile man turning violent..Case of context impacting
behavior...
• You are happy with the salary offer. You came to know
your friend has joined same organization with better
offer. Equity theory & motivation. ..
• ..
Motivation – Important Insights.…
• What motivate is what satisfy my needs.
• I work harder to satisfy a need if I think I can achieve my
need. This combination of if I believe I can do it and
whether environment will enable me to achieve the need.
• My needs change. Hence motivation vary from time to
time depending on time and context.
• Some of the powerful motives which explain why people
do what they do are – money, power, achievement.
Talent, love, justice-fairness.
• I do things either to seek pleasure or avoid pain.
• In a group and organizational context, basis for
motivation is – respect, care, fairness...
• ..
• ..
Summary Learning PointsExamples…
• What motivate people-Hierarchy of motivation..
• Individual needs are different in terms of degree &
priorities.
• Basis – Care, Respect, Fairness.
• Context & environment make a difference – Tata &
Maruti Udyog Strikes
• The Leader makes a difference. CEOs –JRD, Henry
Ford, Martin Luther King, Gandhi, Churchil.
• How people see themselves do matter – self efficacy
theory, self fulfilling prophecy
• ..
The Case of Tata
Vision & values has shaped the
employee practices
– JRD reviewing the new plant comissioning
– JRD & striking workmen
 What the best organizations do? Tata does what
other best organizations do
What Best Organizations do?
◦ Persons Organization Fit
◦ Job Person Fit.
◦ Respect, Care & Fairness underlines employee
philosophy &
◦ All other employee motivation & development
build on that
◦ Leaders walk the talk
◦ Managers are accountable
◦ Best employer survey
Gallup 12 conditions- Job Satisfaction
Do I know what is expected of me at work
Do I have materials & equipment I need to do my
work right?
3. At work, do I have opportunity to do what I do best
every day.
4. In last seven days I have received recognition or praise
for good work.
5. Does my supervisor or some one at work seems to care
about me as a person.
6. Is there some one at work who encourages my
development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me
feel like my work is important.
9. Are my coworkers committed to doing quality work?
10. Do I have best friend at work?
11. In the last six months, have I talked with some one
about my progress
12. At work, I had opportunities to learn and grow..
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2.
The Case of JKPM
• Company profile
• Not a happy work place
• Bad industrial relation.
• Indiscipline.
• High employee turnover among blue collar
• Host of initiatives
• QCs
• Suggestion scheme
• Mentoring
• Wage raise
• Union Management – fairness, respect, trust(keep commitment),
negotiation from position of strengths & no compromise on
certain policies.
• Employee welfare
• Impact of initiatives – employee morale & productivity.
Summary Learning PointsExamples…
• What motivate people-Hierarchy of motivation..
• Individual needs are different in terms of degree &
priorities.
• Basis – Care, Respect, Fairness.
• Context & environment make a difference – Tata &
Maruti Udyog Strikes
• The Leader makes a difference. CEOs –JRD, Henry
Ford, Martin Luther King, Gandhi, Churchil.
• How people see themselves do matter – self efficacy
theory, self fulfilling prophecy
• ..
Theories of Motivation
• Hierarchy of Needs Theory – Abraham Maslow
1.
2.
3.
4.
5.
Physiological.
Safety.
Social.
Esteem.
Self actualization.
 Theory X & Theory Y by Mcgregor
 Two Factor Theory or Motivation Hygiene Theory by
Herzberg.
 Mclelland’s Theory of needs
 Cognitive Evaluation Theory.
 Self efficacy theory – individual’s belief that he or she is
capable of performing a task
Theories of Motivation
 Reinforcement Theory
 Equity Theory
 Expectancy Theory
Theories of Motivation & Leaders
Association
Which of following leader you associate with different
Motives & Theories
 Gandhi
 Steve Jobs – Achievements.
 Thomas Edison.
 Henry Ford; Achievement & Power