EST.
1984
Property Management Debt
Recovery Services
Proposal
For
Property Management
Debt Recovery
John B Thompson, Jr. Reg. Marketing Director
S&S Recovery, Inc.
Direct Line 901 386 0710 ext 110
thompsonj@ssrecoveryinc.com
EST. 1984
S & S RECOVERY INC
EST. 1984
Step 1: Initial Processing of Accounts
S & S Recovery, Inc. will accept for collection all accounts referred by your Company without
regard to geographical area, amount, or age of the account. Our collection efforts fully comply
with all federal, state or local laws and regulations. S & S Recovery, Inc. maintains ethical and
lawful collection practices with every account. Threats, intimidation and harassment will never
be a means of collection. Persistent, firm attempts deliver positive results for your Properties. All
members of our staff act as an extension of your Company while recovering delinquent
payments. We act in full compliance of the Fair Debt Collection Practice Act as well as all state
and federal laws.
After S & S Recovery, Inc. receives your account placement, accounts will be entered into our
collection system, placed in the proper department to start collection efforts. Your Company will
receive a written acknowledgement from S & S Recovery, Inc. within ten (10) calendar days.
S & S Recovery, Inc. shall use its best efforts to achieve maximum recovery of the accounts
referred for collection. These efforts will include, but are not limited to, a pre-collection process,
skip tracing programs, telephone calls, and mail efforts
Step 2: Collection Processing
S & S Recovery, Inc. will make as many calls as necessary, as allowed by law, to collect past
due amounts from borrowers, and we will explore all possible avenues to obtain the funds, or to
determine if the account is uncollectible.
All borrowers and loan cosigners will be sent a series of debt collection letters informing them
that the account has been placed for collection and how to resolve the matter. All debt
collection activities are initiated within three (3) working days after placement of an account.
Samples of our correspondence are provided in Exhibit B. Letter #11, the “Validation of Debt
Letter”, is the first notice to the borrower that the account has been placed for collection. It is
sent to the borrower when the account rolls to active collections. As indicated on the letter, the
borrower is given 30 days to dispute the validity of the debt.
The borrowers and loan cosigners will also be sent confirmation letters when payments have
been received. As shown, we do provide a toll-free number that borrowers can use to contact
S & S Recovery, Inc.
S & S Recovery, Inc. notifies the borrower by mail that a debt is owed at least 3 times. We also
attempt to contact the borrower via phone call on a monthly basis.
We discuss several different options with the defaulted borrower, and we ask them to try for a
loan to recover all our clients’ past-due debt. If this is not possible, then we negotiate a down
payment with the agreement of monthly payments. If, after we have verified all information and
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S & S RECOVERY INC
EST. 1984
gone over budgets with defaulted borrowers, we will try to work out whatever is possible to put
the defaulted borrower on the right path to take care of their delinquent obligations with our
clients.
Step 3: Phone Collections and Skip Tracing
The collection manager will assign accounts with phone numbers to our skilled professional
telephone collectors. S & S Recovery, Inc. will make as many calls as necessary, as allowed
by law, to collect and will explore all possible avenues for the consumer to obtain the funds, or
to determine if the account is uncollectible. S & S Recovery Inc understands a different voice or
approach can sometimes make a difference. Every 90 days accounts are placed in different
collector’s queues to ensure the accounts are worked by different techniques and individual
strengths of that collector. S & S Recovery Inc will continue to rotate accounts until the account
has been resolved and all efforts are fully exhausted.
Accounts without phone numbers will be sent to our research/skip tracing department for new
location information. We utilize several skip tracing services to locate any borrowers that are not
easily found. For more information please call.
Step 4: Reporting to Credit Bureaus
We will report to credit bureaus, if and when our clients require us to do so and is
aptabcul by Law. When our clients require reporting, we report all borrowers to a minimum of 3
major credit bureaus (Equifax, Experian and TransUnion) on a monthly basis.
Step 5: Client Reporting and Performance Updates
S & S Recovery, Inc. provides formal monthly statement reporting to our clients, usually by the
10th day of each month, listing all pertinent payment information from the previous month.
Checks to your Company will accompany the monthly reporting.
S & S Recovery, Inc. may also provided monthly debtor status reports, and can provide
quarterly or annual status reporting, if requested by your Company. S & S Recovery, Inc. can
also accommodate any reasonable request to generate reports on individual accounts or
collective accounts by status, balance, date, and almost any feasible data desired. These
reports are available by request without charge.
S & S Recovery, Inc. also provides current borrower address and telephone number information
reporting to our clients.
Step 6: Legal Procedures
S & S Recovery, Inc. views litigation as a last resort, but sometimes it becomes necessary.
S & S Recovery, Inc. is prepared to assist your Company in this area. We have the capability
to file suit and serve papers in all states in the USA and U.S. territories.
Generally, we evaluate and recommend cases for litigation if we determine that a borrower has
a means to pay but refuses to do so. In those instances, the account will be referred to your
Company for Legal Authorization. Once authorized by your Company, S & S Recovery, Inc. has
an in-house legal department, and we also have access to over 48 attorneys nationwide to
assist you with your litigation efforts. We will obtain any judgments that are allowable by
law.
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S & S RECOVERY INC
EST. 1984
Step 7: Account Closure
Generally, S & S Recovery, Inc. closes accounts based upon guidelines provided by our clients.
This means that your Company would have the authority to decide if and when they want
accounts closed.
For example, some clients want accounts to be closed after 12 months of nonpayment; other
clients want accounts closed after 18 months of nonpayment. Other clients want accounts to be
retained by S & S Recovery, Inc. until the account is paid in full, the borrower files bankruptcy,
upon the borrower’s death, until the expiration of the contract, or until S & S Recovery, Inc. is
able to verify that a judgment is uncollectible.
When S & S Recovery, Inc. learns that a borrower has filed bankruptcy, we first verify that the
client’s debt was included in the bankruptcy filing.
We then document the following information:






Attorney information (name, address, phone #)
Case number
Date filed
Details of the bankruptcy
Venue
Case number
Payment Processing Procedures
Net Fee vs. Gross Pay
The majority of S & S Recovery, Inc.’s clients pay on a net-of-fee basis. Therefore, in most
instances, our commission dollars stay in house.
Others pay on a Net 30 basis. In other words, all funds collected are remitted to the client, and
S & S Recovery, Inc. is paid after invoice. Regarding our gross-pay clients who pay on a Net 30
basis, S & S Recovery, Inc. has a great turnaround rate because our goal is to have our clients’
monthly statements closed out and in the mail by the 5th or 6th of each month. We do not hold
funds or statements 20 or 25 days.
Due to our number of clients and our revenue stream mix, we are able to maintain more than
sufficient working capital, and S & S Recovery, Inc. is able to accept payment on Net 30 terms,
if necessary
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S & S RECOVERY INC
EST. 1984
S & S Recovery, Inc. accepts all of the following forms of payment:
S & S Recovery Inc uses Western Union Speed Pay for check
by phone. It is not an automated clearinghouse. It is actually
a paper check that we print daily so that we have a paper trail.
We use Western Union Quick Collect, Money Gram, and bank
wire transfers. We accept credit cards (Visa, MasterCard,
American Express), and payments are processed at
S & S Recovery, Inc.’s stand-alone terminal. We do not
collect payments over the Internet for confidentiality and
security reasons, plus we feel we have a better collection rate
because we obtain the following information from borrowers
when we have them on the phone: credit card numbers, their
3-digit credit card SIC code, their billing address, and billing
zip code. This has a secondary benefit as well: we are able
to keep the latest borrower address and phone number
information on file.
Cash Handling Procedures and Funds Security
For control purposes, two (2) individuals in S & S Recovery,
Inc.’s accounting department process all payments. One
individual performs posting and balancing; the other
reconciles manually and deposits the daily payments. A third
person, the administration manager, then reviews all reports.
Deposit slips are made after balancing has been completed,
and deposits go to the bank daily. All of the daily computer
and manual records are reconciled with bank statements and
all other monthly records. They are then turned over to an
independent CPA firm for auditing and reconciling.
Payments are always audited for verification that they have
the correct account number, date, amount and signature.
Funds availability on all payments over a certain dollar
amount (usually $500) is checked before checks are
deposited. In other words, borrowers must prove that there is
money in the account before we will take a large payment.
Payments are posted, tapes are run on the entries, and
payments are balanced to a daily payment trust journal, which
are computer generated.
Forms of Payment Accepted
by
S & S Recovery, Inc.
 Personal
Checks
 Cashier’s
Checks
 Cash
 Money Orders
 Certified Checks
and Bank Drafts
 Telephone
Credit Card
Payment (Visa,
MasterCard,
American
Express, and
Debit Cards)
 Bank Wire
Transfers
 Western Union
Quick Collect
 Money Gram
 Check by Phone
(Speed Pay by
Western Union)
 Online Credit
Card
 Online Checks
Remittance of Funds
Funds collected by S & S Recovery, Inc. are remitted to our
clients with statements and reports for the preceding month
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S & S RECOVERY INC
EST. 1984
by the 10th day of each month.
Technology
Following is a description of the type of systems and tools which S & S Recovery, Inc. will use
for the collection of your Institution’s past due accounts.
Hardware and Software
Our network is monitored and supported 24x7 by
, a managed IT services provider
based in Bartlett, TN. Our data is kept safe and secure by a robust backup and disaster
recovery plan and the latest in information security products, including sophisticated firewall,
intrusion detection, and network access protection services. Patch management and antimalware update services ensure network health and keep our systems up-to-date and secure.
Enforced network polices, as well as physical security measures, keep our company compliant
with industry mandated standards and the Notification of Risk to Personal Data Act (NORPDA).
Continuous, deep monitoring and remote management of critical servers with active notifications
of any problems that may arise ensure constant availability so we can handle your accounts
with no unnecessary downtime.
S&S Recovery, Inc. currently has computer technology that is considered the most reliable in
the industry. We maintain an IBM AS400 mid range computer for our main system server which
has fail proof architecture and a state of the art network computer system attached directly to it.
This provides a double firewall protection and multifunctional capability for our company. The
AS400 is the preferred midrange system being used by major corporations worldwide.
Our own in house software a derivative of the ACS the ‘Control Collection Management System’
which has been serving the collection industry since1980 allows us to process new accounts
and payments on a real time basis. This system has allowed our agency to create any process,
form, report or function on a moment’s notice, thereby allowing us to respond to a clients or our
own internal needs in a timely manner. We do not have to wait for an outside software vendor to
incorporate what we need in to our system. We can receive new accounts placed electronically
in any manner or format you have with our client portal on our website. We are able to generate
reports and statements when you need them and track collections for you so that our results are
available to you at any time. We can produce specialized reports that you may need as well.
Our system also provides:
o Automatic accounts follow up in a real time environment with documentation for auditing.
o All of our skip tracing tools are state of the art and are fully automated and integrated with our
system to ensure maximum results.
o Accounts can be scheduled in a variety of ways allowing the collector flexibility.
o Accounts can be worked by the collector in accordance with our unique Client Adaptor Code
a process that we formulated. For example some institutions will not sue, so the collector
needs know this real time on the individual account and can when he views this code.
o Real time auditing of the collectors daily progress can be viewed by the collection managers.
o Payments that have been promised are automatically monitored.
o Reports and remittances can be tailored to your institutions needs.
o All accounts remain available for review on our system whether they are active or closed.
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S & S RECOVERY INC
EST. 1984
Client Web Portal
S & S Recovery, Inc. offers a secure online portal to our clients. The capabilities of this online
portal are as follows:
1. Your accounts (via excel placement form) can be uploaded to us thru our Secure FTP Web
Portal or any other means that you prefer.
2. Clients can inquire about the current status of a borrower’s account as well as find up-to-date
information concerning a borrower’s address, phone numbers, etc.
Telephone Systems
The phones used by S & S Recovery, Inc. are Polycom 550. Our phone carrier is Zayo
Managed Hosted Solutions. Our automated attendant system has 48 incoming lines. Each
collector has three phone lines that they can use to take calls. In the event that the collector is
away from her desk, the phone call rolls to a personalized, automated voicemail. There has
never been a situation where our phone system has been near capacity and borrowers have
received a busy signal.
Predictive Dialing Systems
We utilize an auto-dialer (Noble Systems) on occasion, but feel a personalized phone call yields
much better results.
Data Loss Prevention Procedures and Disaster Recovery Plans
S & S Recovery, Inc. has made disaster recovery a priority to aid in an unexpected situation.
Our agency has plans in place to work through and safeguard client data in the case of terrorist
attack, fire, severe weather, technology failure or any other disaster/catastrophe caused by any
unknown source. We have in place contracts with BeneCom Technologies, Powered by Dave,
Zayo Managed Systems and Ware Properties LLC. BeneCom Technologies of New Orleans
has the contract for our main data server IBM AS400 and Ready Teks (Munford, TN) has our
internal PC and network plan. Ware Properties LLC with whom we rent our office space has the
availability for us to move into another of their several locations in the Memphis, Mid-South
area. Our VOIP phone system is a hosted solution from Zayo Managed Services. For any
other questions on our Disaster Recovery Plan, please call us at 800-467-1144, ext. 120.
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S & S RECOVERY INC
EST. 1984
Key Management and Operational Personnel
Detailed background and experience information for the key management and operational
personnel is provided below:
Individual
Background and Experience
Miles Harper
Miles is the General Manager of S & S Recovery, Inc. Mr.
Harper’s experience spans over 17 years within the collection
industry. He began as a collector and worked his way to
supervisory and management positions. He then transferred to
sales where he became the Director of Sales and Marketing. He
increased the sales department’s employee force and doubled
the client base. Mr. Harper is now the General Manager and has
an active Location Manager License with the State of Tennessee
Collection Service Board:
http://tennessee.gov/commerce/boards/collect/. He has been an
employee of S & S Recovery, Inc. since October 1997.
Jennifer has 22 years in the collection industry and has been a
great asset to the growth of our company. She had a dedication
and knowledge that is incomparable in the industry. Since
joining us in 2008 our collections have increase 25%.
Jason is S & S Recovery, Inc.’s Director of Client Relations. He
has been with S & S Recovery since 1999. He has worked in the
collection industry for 16 years.
Jennifer is S & S Recovery, Inc.’s Office Manager. She has 35
years of accounting experience of which of 22 of these years
have been in the collection industry. She has been with S & S
Recovery, Inc. since August 2002.
John has worked in the collection industry since 1978 and for
our company beginning in 2003. John our Regional Marketing
Director.
Jennifer Harper
Jason Woodall
Jennifer Sampson
John Thompson
8
S & S RECOVERY INC
EST. 1984
Contract Implementation
S & S Recovery, Inc.’s proposed project implementation work plan and ongoing project
management is as follows:
Tasks to be performed
Project Management
Expected Time Frame for
Implementation of Services
Tasks to be performed
Upon notification of contract, S & S Recovery, Inc. will implement the contract by performing the
following tasks. We want to ensure that the process of providing collection services is as
seamless as possible.

S & S Recovery, Inc. will host a kickoff with your Company staff to ensure that all
company requirements are documented.

S & S Recovery, Inc. will assign a primary point of contact that will have primary
responsibility and authority for your company’s account, and that person’s name, title,
and contact information will immediately be provided to your company.

S & S Recovery, Inc. will assign two secondary points of contact.

S & S Recovery, Inc. will work closely with your company to ensure all set up, remit and
all other Institution requirements are captured.

S & S Recovery, Inc. will work closely with your company and/or your current providers
to ensure that all active accounts are transferred to S & S Recovery, Inc. in a timely
manner.
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S & S RECOVERY INC
EST. 1984
S & S Recovery, Inc. will also require a contact name, phone number, and email for your
company’s primary contract management administrator as well as contact names, phone
numbers, and emails for company personnel for reporting and billing matters.
Project Management
Immediately after award and on an ongoing basis, S & S Recovery, Inc. will train all company
staff as necessary and will schedule periodic conference calls to ensure all compliances and
expectations are at your company’s standards.
We also respond to all inquiries on accounts made by your company within one (1) business
day.
Expected Time Frame for Implementation of Services
S & S Recovery, Inc. believes the above tasks can be accomplished and services can be
implemented within 1 week following execution of an Agreement with your Institution.
Section A: Qualifications and Experience
Overview
S & S Recovery, Inc. was founded in December 1984 as a full-service collection service
company. We have over 27 plus years experience in the debt collection industry, and our
management team has over 100 years combined experience in the collection industry.
Our primary goal is maximum return for our client while meeting the demands
that our clients have, including up-to-date reporting using today’s technology.
Professional Affiliations






Memphis Chamber of Commerce
Bartlett Chamber of Commerce
Better Business Bureau
American Collectors Association
Tennessee Collectors Association
Apartment Association of Greater Memphis
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S & S RECOVERY INC
EST. 1984
Our Commitments to Our Clients
“Performance that meets your collection needs” is the motto S & S Recovery, Inc. proudly
stands behind through every aspect of our company. Integrity and professionalism encompass
every account handled by S & S Recovery, Inc.
S & S Recovery, Inc. maintains ethical and lawful collection practices with every account.
Threats, intimidation and harassment will never be means of collection. Persistent, firm attempts
with your company’s best interest at the core deliver positive results for your educational facility.
All members of our staff act as an extension of your Institution while recovering delinquent
payments. We act in full compliance of the Fair Debt Collection Practice Act as well as all state
and federal laws.
S & S Recovery, Inc. trains our staff often on legal and compliant collection procedures.
Confidentiality of your delinquent accounts is important. We have instituted numerous
safeguards to protect your account holders.
Contingency fees on overpayment, reduced, cancelled, deferred, or postponed accounts do not
exist at S & S Recovery, Inc. Suspension of collection attempts remain temporary or permanent
upon your request.
Additionally, we do not charge contingency fees on monies collected through state tax offset
programs.
Your written approval on offers of settlement or compromise agreements must exist before
S & S Recovery, Inc continues those types of arrangements.
We provide high quality services, always mindful of client budget and our advancing of court
costs for legal accounts show we have a vested interest in recovering monies owed to you.
We provide ongoing training and review of FDCPA and client specific work standards and
compliances.
S & S Recovery, Inc. will indemnify and hold its Clients harmless from and against all claims,
demands, liabilities, suits or actions for any loss, damage, injury or other casualty arising out of
or resulting from S & S Recovery, Inc.’s performance.
We commit to being your collection agency of choice.
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S & S RECOVERY INC
EST. 1984
Section B: Experience of Personnel
S & S Recovery, Inc. was founded in December 1984 as a full-service collection service
company.
Note: We comply with all Equal Opportunity laws and we do not discriminate against any
employee or application for employment because of race, color, creed, religion, national origin,
sex, age, job-related handicap, or marital status.
S & S Recovery, Inc. prides itself on providing excellent customer service. This is shown by the
fact that most of our clients have been using S & S Recovery, Inc.’s services for 20 years.
There are no outstanding complaints or litigation against S & S Recovery, Inc. whatsoever.
However, we realize that issues may occur, and S & S Recovery, Inc. staff is available at all
times to answer any questions that may arise from collection accounts, which means that we
are normally able to address any customer questions or concerns within 24 hours.
We also regularly proactively communicate with our clients via email and phone call, and we are
always available for routine project status meetings with our clients, whether that is quarterly,
semi-annually, or annually.
S & S Recovery, Inc.’s main phone and fax numbers are as follows:
Toll free phone number: 800-467-1144
Fax number: 901-386-2904
Our Employees
S & S Recovery Inc. only employs experienced, FDCPA trained and borrower-friendly collection
associates. We require all new associates spend a minimum of 5 days in an individual
orientation with a Collection Training Specialist (CTS) that stresses the challenges and
expectations unique to the higher education industry. We also train them on S & S Recovery’s
rules, which in many ways are more restriction than FDCPA’s rules.
Employee Training
S & S Recovery Inc. only employs experienced, FDCPA trained and borrower-friendly collection
associates. We require all new associates spend a minimum of 5 days in an individual
orientation with a Collection Training Specialist (CTS) that stresses the challenges and
expectations unique to the higher education industry. We also train them on S & S Recovery’s
rules, which in many ways are more restriction than FDCPA’s rules.
Each CTS take great responsibility to ensure that the new associate understands first and
foremost that not only do they represent S & S Recovery Inc. but also the Company we are so
honored to provide services for.
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S & S RECOVERY INC
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Once the training period is complete and the CTS are comfortable that the new associate has
retained the training information, the collection manager oversees a test. This initial test is to
ensure that the new associate clearly understands what is required and expected from a legal
point of view, S & S Recovery’s policies and procedures point of view and from a client specific
point of view.
S & S Recovery Inc understands one time training isn’t enough. From there our collection
associates are provided ongoing training with one on one mentoring, via videos, collectionbased conferences and literature. We also obtain the latest information concerning the everchanging higher education industry from our many sources such as The American Collector's
Association (ACA). This information is immediately distributed to our collection team and a plan
of action, if necessary, is thoughtfully put into place accordingly. We continuously monitor phone
calls, examine tactics and test our collection team to verify our high standards are being upheld.
We are always open and perpetually seek new methods for delivering the best product available
to our clients.
Turn Around Rate
These training methods has proven to be very successful and a benefit to S & S Recovery Inc
with a high degree of employee loyalty by our turn around rate of upper management 0% in the
last 5 years and collection specialists at 15%.
Quality Control
Our quality requirements are set to meet and exceed industry standards. S & S Recovery, Inc.
routinely reviews client accounts to ensure Fair Debt Collection Practice Act, State and Local
Laws as well as client specific work standard compliance standards are met. These
requirements are met by production analysis reports and feedback from our clients.
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S & S RECOVERY INC
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Exhibit A: Correspondence Letters
Letter
Letter Purpose
When Mailed
First Notice
First notice that the account has
been placed for collection as
required by the FDCPA, which
applies to any consumer debt
Mailed when accounts roll to active collections
Second Notice
Follow-up notice to the borrower,
notifying the borrower that we
have tried to contact and have
not heard from them.
Mailed 30-45 days after Letter #11 is sent if we have
received no communication from the borrower
Third Notice
Reminder that the borrower
needs to make a decision about
paying their outstanding debt.
Mailed 30-45 days after Letter #12 is sent. This letter may
be sent 2-3 times.
Partial Payment
Notice of receipt of partial
payment
Broken Promise
Notice that a monthly payment
has been missed. We call this a
“Broken Promise to Pay” letter.
Mailed when we receive a partial payment from a borrower
that has no formal payment arrangement with S & S
Recovery. We send this letter every time we receive a
partial payment.
We send this letter when we have reached a formal
payment arrangement with a borrower, and they miss a
payment.
Final Demand
Final Demand of Payment Letter
Cosigner
Validation of debt for a cosigner
on record
Postdated
agreement
Postdated agreement letter. This
letter notifies borrowers that a
postdated check will be
deposited. This letter is regulated
by FDCPA.
Monthly Statement Letter
Monthly
Statement
This letter is sent when we have made every attempt to
contact the borrower via phone or mail, and no payments
have been collected. i.e. We have exhausted all efforts to
collect the debt.
This letter is sent on the same date that Letter #11 is sent.
This letter is sent 7-10 days before a check is deposited.
This letter is sent each time we receive a post-dated
payment.
This letter is mailed out each month for people who have
set up monthly arrangements; this letter gives the defaulted
borrower their current balance as well as all other relevant
information. It also acts as a payment missed letter for nonpayment the month prior.
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S & S RECOVERY INC
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Exhibit B: Sample Reports
Please note that S & S Recovery, Inc. considers our reports to be confidential and
proprietary information.
The following reports are available:
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



Client Acknowledgement
Statement of Collections
Statement of Collections, Client Total
Active Debtor Status
Closed and Reactivated Accounts
Client Production Analysis
New Address/Telephone
Our reports provide all of the information that may be required by the ISAC as follows:

















Client reference number
Borrower’s name
Original amount of debt
Current amount of the debt owed to S & S Recovery’s client
Current amount of the debt owed to S & S Recovery
Date the debt was placed into collections
Last date that S & S Recovery received payment from a borrower
Total number of placements for a given year
Average balance of all placements for a given year
S & S Recovery’s average income for all accounts placed in a given year
Amounts received through collection efforts
Types and amounts of charges waived (if any)
Interest or court costs charged (if any)
Status of the account (active in work or closed)
Reasons for account closure (e.g. death, bankruptcy, destitute/indigent, etc)
Our commission rate
Borrower’s new address and phone number
Note:

We can provide Litigation Reports. We would just need to know what information the
report would need to contain so that we could build the report.
S & S Recovery offers the ability to modify reports based on upon customer request.
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S & S RECOVERY INC
EST. 1984
Exhibit C: Insurance
Please note that S & S Recovery, Inc. considers our bonding and insurance certificate to
be confidential and proprietary information.
S & S Recovery, Inc. currently maintains the following insurance and bonding coverage:
o
o
o
o
o
o
Blanket employee dishonesty bond ($2,000,000)
Commercial general liability ($1,000,000 each occurrence; $2,000,000
aggregate)
Automobile liability ($1,000,000 combined single limit)
Excess umbrella liability ($1,000,000 each occurrence, $2,000,000 aggregate)
Workers compensation and employers liability ($500,000 per occurrence)
Errors and Omission Policy ($3,000,000 per claim and aggregate per year).
We further agree to provide revised Certificates of Insurance, as necessary, within fourteen (14)
days following notice of contract award.
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S & S RECOVERY INC
EST. 1984
Exhibit D: Legal Proposal
S & S Recovery, Inc. firmly believes that legal action and the possibility of legal action is an
important and necessary part of the collection process.
To simplify the process, S & S Recovery, Inc., proposes the following steps:
1. We will utilize all steps possible and request suit as a final resort.
(a)
(b)
(c)
(d)
Letters
Phone contact
Asset verification
Employment verification
2. We will attempt to set up a payment plan with the borrower and request suit authorization
only when a repayment plan cannot be agreed to or is not kept.
3. We will utilize the services of only a ACA certified law firm that will try cases in your state.
When a borrower is out of state and thus out of the jurisdiction of the state courts, we will
attempt service to the borrower under the Long Arm Statue, where applicable.
4. This step in the litigation process will be the most important reason to restart the suit
process and to be confident that borrowers are not being sued due to personality conflicts
with a collector or they are attempting to make an example out of one person.
The Process over many years by collection companies has been to advance the court cost and
recover the advance on the client’s next statement. This can amount to “Throwing good money
after bad”.
We only request that you have sufficient records to substantiate the debt and should a borrower
dispute the claim, provide for the court an employee to testify that they are familiar with the
books and records and that the debt is just and owing.
I will be available to answer any questions that you may have concerning our proposal at
1-800-467-1144 ext. 110
Regional Marketing Director
John B Thompson, Jr.
thompsonj@ssrecoveryinc.com
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