Chapter 4
Employee
Recruitment
and Selection
1
Employee Recruitment
and Selection
Two important tasks in hospitality
industry:
Securing
and keeping an adequate
customer base
Securing and keeping an adequate
number of qualified employees to
serve the customer base
2
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
Legal Constraints
Economic Constraints
Industry Constraints
3
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
Organizational Constraints
Position Constraints
4
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
Unemployment rate: A government
statistic that measures the percentage of
workers who are not employed, but who
are seeking work.
The unemployment rate is defined as the
number of persons in a community or
other designated area expressed as a
percentage of the defined area’s entire
labor force.
5
The Search for
Qualified Employees
Entry-level: The position in which
an individual starts their career
with a hospitality organization.
6
The Search for
Qualified Employees
Internal search: A promotionfrom-within approach utilized when
seeking qualified job applicants.
Promote-from-within: An
organizational philosophy that,
whenever practical, an
organization will fill its higher level
job vacancies with its current
lower-level employees.
7
The Search for
Qualified Employees
Advantages of Internal Recruitment:
Builds
employee morale
Can be initiated very quickly
Improves the probability of making
a good selection
Less costly than initiating external
or outsourced searches
8
The Search for
Qualified Employees
Advantages of Internal Recruitment:
Results
in reduced training time
and less training costs
Encourages talented individuals to
stay with the organization
Looked upon favorably by the
EEOC
9
The Search for
Qualified Employees
Disadvantages of Internal Recruitment:
Inbreeding
and lack of new ideas
Resentment among employees
Increased recruitment and training
efforts will result when a position is
filled internally because the position
vacated by the promoted employee
must also be filled with a new staff
member
10
The Search for
Qualified Employees
Employee referral: A
recommendation about a potential
applicant that is provided by a
current employee.
Nepotism: Favoritism in
employment based upon kinship.
11
The Search for
Qualified Employees
External search: An approach to
seeking job applicants which
focuses primarily on those
candidates who are not currently
employed by the organization.
12
The Search for
Qualified Employees
Strategies for external recruiting:
Advertisements
Blind Ad: A job advertisement that
does not identify the advertising
organization. Also known as a blindbox ad.
Internet
Advertisements
13
The Search for
Qualified Employees
Strategies for external recruiting:
Public
employment assistance
agencies
Unemployment benefits:
Monetary and non-monetary
resources given to those who are
jobless but who are actively
seeking work.
14
The Search for
Qualified Employees
Strategies for external recruiting:
Private
employment assistance
agencies
Educational Institutions
Unsolicited applications
15
The Search for
Qualified Employees
Outsourced Search: A search for
job candidates that is performed by
a professional company
specializing in employee searches.
Executive Search: A private
employment agency that
specializes in identifying
candidates for management
positions.
16
Factors Affecting
Selection Efforts
Major selection activities:
Application
At will (employment): an
employment relationship in which
either party can, at any time,
terminate the relationship with no
liability.
17
Factors Affecting
Selection Efforts
Major selection activities:
Testing
Skills
tests
Psychological tests
Drug screening tests
18
Factors Affecting
Selection Efforts
Major selection activities:
Background checks
Criminal
History
Credit Reports
Driving Records
Academic Credentials and
Licenses
19
Factors Affecting
Selection Efforts
Major selection activities:
References
Defamation: False statements that
cause someone to be held in contempt,
lowered in the estimation of the
community, or to lose employment status
or earnings, or otherwise suffer a
damaged reputation.
20
Factors Affecting
Selection Efforts
Negligent hiring: Failure on the
part of an employer to exercise
reasonable care in the selection of
employees.
Negligent retention: Retaining an
employee after the employer
became aware of an employee's
unsuitability for a job, thereby
failing to act on that knowledge.
21
Factors Affecting
Selection Efforts
Job Offers
Employment Agreement: The terms of
the employment relationship between an
employer and employee that specify the
rights and obligations of each party to
the agreement.
Offer letter: A proposal by an employer
to a prospective employee that specifies
the terms of employment. A legally valid
acceptance of the offer will create a
binding employment contract.
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