ERP implementaties
Gast college TU Eindhoven
Bart Smulders
10-4-2003
Onderwerpen


Introductie
J.D. Edwards




Gereedschappen


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Geschiedenis
Kenmerken
Demonstratie
Methodologie
Procesmoduleren
Overige tools
Implementatie ervaringen
2
Bart Smulders

1982


1982 - 1987

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RAET (Getronics)
1997 - 2000


Philips Telecommunicatie Industrie (Hollandse Signaal Apparaten)
1987 - 1997


HTS Electrotechniek, Economische Bedrijfs Techniek
Coopers & Lybrand (PriceWaterhouseCoopers)
2000 - heden

Deloitte & Touche (…..)
3
ERP opdeling volgens J.D. Edwards

ERP heeft J.D. Edwards opgesplitst in zeven
deelgebieden:
ERP
 CRM
 SRM
 SCM
 Collaboration & Integration
 BI
 Tools & Technology

4
Mijn J.D. Edwards Geschiedenis

1991




World software
IBM AS/400
Green screens
RPG
1997 OneWorld Software

Multi platform




Hardware (AS400/Unix/NT/2000)
Database (Oracle/SQLserver/DB2)
Userinterface (Windows/HTML/PDA)
Eigen taal en toolset
5
Coexistence
World
OneWorld
Coexistence
6
OneWorld Struktuur CNC
Enterprise Server
Remote client
Developer
Workstation
Ethernet
Deployment
Server
Oneworld
Browser
Citrix Client
Local Area Network
Access Router
Oneworld
Browser Oneworld
Browser
Public Internet Access Network
via VPN
Batch Server
Web Server
Citrix Server
Server Backbone
7
Citrix Client
Citrix Client
J.D. Edwards modules
Foundation
Address Book
Workflow
Tools
Report Writing
CRM
Financial
General Accounting
Accounts Receivable
Accounts Payable
Profit Management
Fixed Assets
Job Cost
Distribution
Manufacturing
Human Resources
Inventory Management
Product Data Management
Warehouse Managementt
Shop Floor Management
Benefits Administration
Configurator
Position Control
Sales Order Management
Procurement
Resource & Capacity Planning
Material Planning
Electronic Commerce
Material Planning
Forecasting
HR and Payroll Foundation
Recruitment Mangement
Compensation Management
Partner Process
Sales Force Automation
Contract Billing
Transportation Management
Work Orders
Performance Management
Contact Center
Service Billing
Advanced Stock Valuation
Quality Management
Safety & Health
Customer Service
Management System
Supply Chain
Management
Employee Self Service
Installed Based Management
Demand Consensus
Call Management
Demand Planning
Field Service
Change Management
Marketing Automation
Localization
Partner Relationship Management
Managers Self Service
Property Management
Visual Configurator
Enterprise Asset
Management
Expense Management
Demand Consensus
Service Contract Management
Mobile Sales
Service Order Management
Product Scheduling (Discrete)
-
Customer Self-Service
Customer Service Setup
8
Production & Distribution Planning
Strategic Network Optimization
Warehouse & Transportation
Fixed Assets
Plant & Equipment Mngt
Aantallen

2500 tabellen

3700 batch programma’s

2300 interactive programma’s

55000 data elementen
9
Concepten J.D. Edwards








One look and feel
Version/processing options
UDC tables
QBE
Grids
Attachments
Import/Export/Office
integration
Workflow

Alle multi’s






Toolset

10
Currency
Site
Company
Language
User
Inclusief sources
Demo

Integratie
Masterdata

Product costing/manufacturing accounting

Items
 Boms
 Routings
 Workorders

11
Reporting tools

Enterprise Report Writer

ODA

BI

Cognos,

Microstrategy
12
Demo OneWorld
13
Deloitte & Touche methodologies
 ExpressTM for J.D. Edwards - Specific, pre-scaled application
implementation methodology designed to increase value to J.D.
Edwards clients by streamlining activities and eliminating those that
have marginal value. The methodology integrates with other tools
such as SolutionPrints and ValuePrintTM.
Browser
Front End
Operational Processes
Market & Sell
Products/Ser ...
Develop & Manage Programs (D)
Conduct Market,
Customer & Comp
S-010
Plan Program
Development
D-010
Develop Program
Financials D-070
Acquire Tools,
Equipment &
Gauges D-130
Perform Order Management (O)
Procure Materials & Services (P)
Manufacture Products (M)
Manage
Logistics (L)
Provide
Customer Su ...
Capture Orders
O-010
Develop
Procurement
Strategy P-010
Determine
Discrepant
Materials P-070
Develop
Manufacturing
Strategy M-010
Manage Product
Disposition M-070
Develop
Distribution
Network & Log
L-010
Develop &
Execute Marketing
Plans S-020
Summarize
Business Strategy
D-020
Manage Facility
Modifications
D-080
Develop &
Implement Human
Resourc D-140
Provide Customer
Education & Aware
C-010
Process Orders
O-020
Maintain Supplier
Data & Monitor
P-020
Manage Payables
P-080
Plan Production
M-020
Control & Report
Production Operati
M-80
Develop Material
Storage & Handl
L-020
Forecast Demand
S-030
Refine Product
Concepts D-030
Design & Develop
Products D-090
Respond to
Customer Inquiries
C-020
Validate
Production
Capability D-150
Pick & Pack
Orders O-030
Manage Contracts
& Supplier Relat
P-030
Schedule
Production M-030
Maintain
Product/Process
Data M-090
Address Mat'l
Dispos & Waste
Mgt L-030
Develop &
Manage
Relationships
S-040
Refine Process
Concepts D-040
Provide Field
Service & Support
C-030
Design & Develop
Processes, Tool
D-100
Deployment D-160
Ship Orders O-040
Create & Maintain
Purchase Req
P-040
Execute
Production M-040
Manage Physical
Inventory L-040
Develop New
Product Concepts
S-050
Manage Customer
Returns C-040
Develop Sourcing
Strategies: Comp
D-050
Manage Customer
Prototype Build
D-110
Launch New
Products D-170
Bill Revenue
O-050
Purchase
Materials &
Services P-050
Perform
Setup/Changeover
M-050
Manage Contracts
& Sell Products
S-060
Manage Prod
Warrant & Recall
Act C-050
Develop &
Manage Quotes
D-060
Source
Components &
Materials D-120
Manage
Program/Product
Changes D-180
Process Receipts
O-060
Receive Materials
& Services P-060
Manage Line
Replenishment
M-060
Support
Aftermarket
Service Requir
C-060
Measure Program
Performance
D-190
Manage
Collections O-070
Procure Materials & Services
Manage Payables (P-080)
P-50 Pur
Mat'ls/P-80
Manage Paya...
Match Using
Purchase Order?
P-80 Mge
Payable/DC-40
Asset Acctg
Match on Receipt
or Invoice?
No
Yes
Match Using
Vendor Invoices?
No
Yes
No
On Receipt
Receive Invoice
from Vendor (2)
Receive
Procurement Card
Invoice
Match Receipt of
Goods & Services
to Inv
Approve Receipt
of Goods &
Services
Process Recurring
Payment
End P-080
Invoice
P-80 Mge
Payable/MR-10
Mge Liquid
End P-080
Payment Method Not Electronic
Receive Invoice
from Vendor
Match Purchase
Order & Goods
Receipt Not
Identify Optimum
Timing for
Payment
Create & Release
Elect Paymt
(EFT/EDI)
Match Not Approved
Notify Appropriate
Parties (2)
P-80 Mge
Payable/MR-10
Mge Liquid
Solution
Modeler
Payment Method Electronic
Match Purchase
Order & Goods
Receipt Not
Resolve
Discrepancies
Create & Release
Manual Payment
(check)
 SolutionPrint for J.D. Edwards - Integrates Process Models,
Industry Issues, document publishing, ERP Mapping and simulation in
an advanced modeling tool to provide integration between business
process improvement and ERP application implementations.
Update Financial
Records (2)
P-80 Mge
Payable/DC-10
Trans Proc
Match Approved
Propose Vendor
Payment
P-80 Mge
Payable/MR-10
Mge Liquid
Payment for an Asset
Payment Not for an Asset
Record
Corrections
P-80 Mge
Payable/DC-40
Asset Acctg
End
14
Deloitte & Touche methodologies
 Synergy—A collection of databases containing information on
Deloitte & Touche people, engagements, methods, research, service
lines, industries, deliverables, and best practices.
Browser
Front End
Value Prints™
 Value Prints - A structured, experience based method for uncovering
the business value of process improvement and technology
investments. It builds a quantifiable business case around these
investments.
MS
Excel
 Deloitte Online eRoom provides shared, secure workplaces on the
Web for distributed project teams to do their work. eRoom enables
your team to discuss ideas, share information, and make decisions,
all within a central location.
Browser
Front End
15
J.D. Edwards tools

Autopilot

Content manager

Knowledge garden
16
The Express™ methodology
Scoping and
Planning
Visioning &
Targeting
Design
Piloting
Modeling
Flexible
Construction
Implementation
Migration
Comprehensive and robust enough to handle the most complex projects, yet
scales to address more limited scope, low cost, rapid timeframe projects.
Already designed to meet CSM needs.
Integrated
Ties together project management, process improvement, change
management, system configuration, process integrity, technology
infrastructure, and training.
Structured
Incorporates reliable project management tools to manage large, complex
projects, ensuring integration of desired outcomes.
Focused
Emphasizes results in terms of budget, schedule, and quality in addition to
technology and process improvement objectives.
17
Express methodology for J.D. Edwards
Scoping &
Planning
Visioning
&
Targeting
Design
Construction Implementation
Program Management
Process Redesign and Package Implementation
Information Technology
Process and Systems Integrity
Change Leadership
Training and Performance Support
18
Express for Implementation; example Scoping
& Planning
Scoping &
Planning
Visioning &
Targeting
Phase I: Objectives and Planning
Scoping
and
Planning
Visioning &
Targeting
Design
Construc
tion
Implemen
tation
Design
Construc
tion
• Objectives
• Scope & Planning
• As-Is Process Model
Activities
Products
z
z
z
z
z
z
z
z
z
z
z
z
z
z
z
z
Specify objectives
Determine implementation strategy
Define project organization
Formulate detailed work plan
Define project management
Construct risk analysis
Define training program
Make As-Is process model
Implemen
tation
Scope of implementation
Implementation strategy
Project team & organization
Detailed project plan
Project management standards
Risk area map
Training program
As-Is process model
19
Express for Implementation; example
Visioning & Targeting
Scoping &
Planning
Visioning &
Targeting
Phase II: Business Model
Scoping
and
Planning
Visioning &
Targeting
Design
Construc
tion
Activities
z
z
z
z
z
Adjust SolutionPrints for client
Find best solution
Design communication plan
Define migration demands
Design To-Be process model
Implemen
tation
Design
Construc
tion
Implemen
tation
• Design conceptual To-Be process model
• Set up training program
• Create communication plan
Products
z
z
z
z
z
SolutionPrints for client
Vision for primary processes
Communication plan
Demands for migration
To-Be process model
20
Express for Implementation; example Design
Scoping &
Planning
Visioning &
Targeting
Phase III: Detailed Process Design
Scoping
and
Planning
Visioning
&
Targeting
Design
Construc
tion
Implemen
tation
Design
Construc
tion
Implemen
tation
• Detailed process design
• Plan for applications & technology
• Plan Change Management
Activities
Products
z Create and validate business process
design
z Use Business Case
z Test Prototypes & Simulations
z Analyze and resolve Gaps
z Create data conversion plan
z
z
z
z
Detailed design business processes
Reports and forms
Allocation of implementation tasks
Specifications conversion and
interfaces
z System documentation plan
21
Express for Implementation; Project
Management
Scoping &
Planning
Visioning
&
Targeting
Design
Construc
tion
Implemen
tation
Project Management
Initiation
Project Management & Planning
Quality Assurance, Risk Management & Management Guidance
Business Case
Project Management is the Critical Success Factor for the successful
delivery of the implementation project in time and in budget.
Results are monitored with the Business Case.
22
Express for Implementation; Design &
Implementation
Scoping &
Planning
Visioning
&
Targeting
Design
Construc
tion
Implemen
tation
Process Design & Package Implementation
Implementation &
Cutover Support
Change Imperative
Process Scope
Internal &External
Assessment
Process
Vision & Targets
Process Design
Integration Test
Conference
Room Pilot
Enterprise Structure
Acceptance Test
Gap Identification, Resolution & Quick Hits
Configuration
Data Design
23
Data Implementation
Express for Implementation; Change
Leadership
Scoping &
Planning
Visioning &
Targeting
Design
Construc
tion
Implemen
tation
Change Leadership
Change
Readiness
Assessment
Project
Team
Mobilization
Communication Plan Execution
New Workforce & Management
Job Skills Identification
Workforce & Management
Transition
Commitment of the (Top) Management and optimal communication
are the keywords for the successful delivery of the implementation.
24
Demo Express
25
CSM
27
28
SolutionPrint™
Develop & Manage
Programs (D)
* Perform Order
Management (O)
* Procure Materials &
Services (P)
Manufacture Products
(M)
Manage Logistics (L)
Provide Customer
Support (C)
Level 1: Processes
Level 3: Activities
Capture Orders
O-010
Perform Order Management
Capture Orders (O-010)
Create Third Party
Order
Receive Customer
Ship Sch EDI
Process Orders
O-020
D-10 Customer
Req./O-10 Cap.
Orders
Pick & Pack
Orders O-030
S-60 Prod.
Quote/O-10
Deter. Order
Level 2:
Sub-processes
Determine/Confirm
Customer Require.
Receive Customer
Plan Sch EDI
Check Credit
Limits
Determine Order
Type
Manage Order
Exceptions
Assign Purch
Requisition to
Third Party
Process
Consignment
Fill-up Order
O-10 Cature
Order/O-20
Process Ord
Process
Consignment
Order Issue
O-10 Order
Issue/O-40
Process Goods
Manage CUM
Reconciliation
O-10 Assign
Purch/P-40
Non-MRP
Confirm Order
Receipt
Enter Orders
Stock/Non-Stock
O-10 Cature
Order/O-20
Process Ord
Enter Quote
Orders
M-20 Plan
Prod/O-10
Capture Orders
Ship Orders O-040
Enter Transfer
Orders
Enter Direct Ship
Orders
Bill Revenue
O-050
Process Receipts
O-060
Enter Blanket
Orders
Activity
Supported by JDE
29
Activity Not
Supported by JDE
Framework for Using SolutionPrint™
Operational Processes
Market & Sell
Products/Ser ...
Develop & Manage Programs (D)
Conduct Market,
Customer & Comp
S-010
Plan Program
Development
D-010
Develop Program
Financials D-070
Acquire Tools,
Equipment &
Gauges D-130
Develop &
Execute Marketing
Plans S-020
Summarize
Business Strategy
D-020
Manage Facility
Modifications
D-080
Develop &
Implement Human
Resourc D-140
Forecast Demand
S-030
Refine Product
Concepts D-030
Design & Develop
Products D-090
Develop &
Manage
Relationships
S-040
Refine Process
Concepts D-040
Develop New
Product Concepts
S-050
Develop Sourcing
Strategies: Comp
D-050
Operational Processes
Procure Materials & Services
Perform Order Management (O)
Manage Payables (P-080)
Market & Sell
Products/Ser ...
Develop & Manage Programs (D)
Conduct Market,
Customer & Comp
S-010
Plan Program
Development
D-010
Develop Program
Financials D-070
Acquire Tools,
Equipment &
Gauges D-130
Develop &
Execute Marketing
Plans S-020
Summarize
Business Strategy
D-020
Manage Facility
Modifications
D-080
Develop &
Implement Human
Resourc D-140
P-50 Pur
Mat'ls/P-80
Measure
Manage Paya...
Match Using
PurchaseCapture
Order?
P-80 Mge
Payable/DC-40
Asset Acctg
Match on Receipt
or Invoice?
Program
Performance
D-190
O-010
Orders
No
Design & Develop
Products D-090
Manufacture Products (M)
Manage
Logistics (L)
Provide
Customer Su ...
Develop
Procurement
Strategy P-010
Determine
Discrepant
Materials P-070
Develop
Manufacturing
Strategy M-010
Manage Product
Disposition M-070
Develop
Distribution
Network & Log
L-010
Provide Customer
Education & Aware
C-010
Process Orders
O-020
Maintain Supplier
Data & Monitor
P-020
Manage Payables
P-080
Plan Production
M-020
Control & Report
Production Operati
M-80
Develop Material
Storage & Handl
L-020
Respond to
Customer Inquiries
C-020
Validate
Production
Capability D-150
Pick & Pack
Orders O-030
Manage Contracts
& Supplier Relat
P-030
Schedule
Production M-030
Maintain
Product/Process
Data M-090
Address Mat'l
Dispos & Waste
Mgt L-030
Provide Field
Service & Support
C-030
Design & Develop
Processes, Tool
D-100
Deployment D-160
Ship Orders O-040
Create & Maintain
Purchase Req
P-040
Execute
Production M-040
Manage Physical
Inventory L-040
Manage Customer
Returns C-040
Manage Customer
Prototype Build
D-110
Launch New
Products D-170
Bill Revenue
O-050
Purchase
Materials &
Services P-050
Perform
Setup/Changeover
M-050
Refine Process
Concepts D-040
Design & Develop
Processes, Tool
D-100
Deployment D-160
Develop Sourcing
Strategies: Comp
D-050
Manage Customer
Prototype Build
D-110
Launch New
Products D-170
Manage Contracts
& Sell Products
S-060
Develop &
Manage Quotes
D-060
Source
Components &
Materials D-120
Manage
Program/Product
Changes D-180
Receive
Procurement Card
Invoice
Maintain Supplier
Data & Monitor
P-020
Determine
Discrepant
Materials P-070
Process Recurring
Payment
Manage Payables
P-080
Process Receipts
O-060
Receive Materials
& Services P-060
Manufacture Products (M)
Manage
Logistics (L)
Provide
Customer Su ...
Manage Product
Disposition M-070
Develop
Distribution
Network & Log
L-010
Provide Customer
Education & Aware
C-010
Control & Report
Production Operati
M-80
Develop Material
Storage & Handl
L-020
P-80 Mge
Respond to
Customer Inquiries
C-020
Receive Invoice
from Vendor
Match Purchase
Order & Goods
Match Receipt of
Goods & Services
to Inv
Develop
Manufacturing
Strategy M-010
Plan Production
M-020
Approve Receipt
of Goods &
Identify Optimum
Timing for
Payment
Schedule
Services
Manage
Contracts
& Supplier Relat
P-030
Maintain
Address Mat'l
Product/Process
Dispos & Waste
Data M-090 Create & ReleaseMgt L-030Update Financial
Elect Paymt
(EFT/EDI)
Ship Orders O-040
Resolve
Bill Revenue
Discrepancies
O-050
Match Approved
& Maintain
Purchase Req
Propose Vendor
P-040
Payment
Execute
Production M-040
Purchase
Materials &
Services P-050
Perform
Setup/Changeover
M-050
Receive Materials
& Services P-060
Manage Line
Replenishment
M-060
Create
Match Not Approved
Record
Corrections
Process Receipts
O-060
Manage
Program/Product
Changes D-180
Gap
Analysis
Manage Line
Replenishment
M-060
Manage Prod
Warrant & Recall
Act C-050
Gap
Analysis
Support
Aftermarket
Service Requir
C-060
Records (2)
Manage Physical
Inventory L-040
Payment for an Asset
P-80 Mge
Payable/MR-10
Mge Liquid
Market & Sell
Products/Ser ...
Conduct Market,
Customer & Comp
S-010
Provide Field
Service & Support
C-030P-80 Mge
Payable/DC-10
Trans Proc
P-50 Pur
Perform Order Management (O)
Procure Materials & Services (P)
(M)
Mat'ls/P-80 Manufacture Products
Match Using
Capture Orders
O-010
Develop
Procurement
Strategy P-010
P-80 Mge Develop
Determine
Payable/DC-40
Discrepant
Manufacturing
Asset Acctg
Materials P-070
Strategy M-010
Maintain Supplier
Data & Monitor
P-020
Manage Payables
P-80 Mge Plan Production
Payable/MR-10
P-080
M-020
Manage Paya...
Plan Program
Development
D-010
P-50 Pur
Mat'ls/P-80
Manage Paya...
Manage Customer
Returns C-040
Develop &
Execute Marketing
Plans S-020
Payment Not for an Asset
Forecast Demand
S-030
Refine Product
Concepts D-030
P-80 Mge
Payable/MR-10
Mge Liquid
Support
Aftermarket
Service Requir
C-060
Develop &
Manage
Relationships
S-040
Develop Program
Financials D-070
Match Using
Purchase Order?
Summarize
Business Strategy
D-020
P-80 Mge
Payable/DC-40
Asset Acctg
Manage Prod
Warrant & Recall
End
Act C-050
P-80 Mge
Payable/DC-40
Asset Acctg
Develop & Manage Programs (D)
Purchase Order?
Procure Materials & Services
Manage Payables (P-080)
Refine Process
Concepts D-040
End P-080
Develop &
Implement Human
Resourc D-140
On Receipt
Design & Develop
InvoiceD-090
Products
Receive Invoice
from Vendor
No
Receive
Procurement Card
Invoice
Process Recurring
Payment
Pick & Pack
Orders O-030
Match Receipt of
Goods & Services
to Inv
Deployment D-160
Approve Receipt
of Goods &
Services
Ship Orders O-040
End P-080
Manage Contracts
& Supplier Relat
Payment Method Not Electronic
P-030
Identify Optimum
Timing for
Payment
Develop Sourcing
Manage Customer
Strategies: Comp
Prototype Build
Notify Appropriate
D-050
D-110
Launch New
Products D-170
Manage Contracts
& Sell Products
S-060
Develop &
Source
Manage Quotes ResolveComponents &
Discrepancies
D-060
Materials D-120
Manage
Record
Program/Product
Corrections
Changes D-180
Match Not Approved
Match
Approved
Bill
Revenue
O-050
Propose Vendor
Payment
Parties (2)
SolutionPrint
Operational Processes
P-50 Pur
Mat'ls/P-80
Manage Paya...
Match Using
Purchase Order?
Match Using
Vendor Invoices?
No
Yes
Plan Program
Development
D-010
Perform Order Management (O)
Procure Materials & Services (P)
Manufacture Products (M)
Capture Orders
O-010
Develop
Procurement
Strategy P-010
Develop
Manufacturing
Strategy M-010
P-80 Mge Manage
Payable/DC-40
Logistics
Asset Acctg
Process Receipts
O-060
Mge Liquid
Develop &
Execute Marketing
Plans S-020
Summarize
Business Strategy
D-020
Manage Facility
Modifications
D-080
Acquire Tools,
Equipment &
Gauges D-130
Develop &
Implement Human
Resourc D-140
Measure Program
Performance
D-190
Process Orders
O-020
Manage
Collections O-070
Maintain Supplier
Data & Monitor
P-020
Control & Report
Production Operati
Receive
M-80 Invoice
from Vendor
Schedule
Develop Material
Storage & Handl
Match
Purchase
L-020
Order & Goods
Receipt Not
Maintain
Production
M-030
End P-080
P-80 Mge
Su ...
Process Recurring
Payment
End P-080
C-010
Purchase
Materials &
Services P-050
P-80 Mge
Payable/MR-10
Mge Liquid
Receive Materials
& Services P-060
Execute
Production M-040
Provide Field
Service & Support
C-030
Notify Appropriate
Manage Physical
Inventory L-040
Manage Customer
Returns C-040
Perform
Resolve
Setup/Changeover Discrepancies
Payment M-050
for an Asset
Payment Not for an Asset
Approve Receipt
of Goods &
Services
Identify Optimum
Timing for
Payment
Create & Release
Manual Payment
(check)
Match Not Approved
Create & Release
Elect Paymt
(EFT/EDI)
End
Update Financial
Records (2)
P-80 Mge
Payable/DC-10
Trans Proc
Match Approved
Propose Vendor
Payment
P-80 Mge
Payable/MR-10
Mge Liquid
Payment for an Asset
Payment Not for an Asset
Manage Prod
Record
Warrant & Recall
Corrections
Act C-050
P-80 Mge
Payable/DC-40
Asset Acctg
Manage Line
Replenishment
M-060
P-80 Mge
Payable/MR-10
Mge Liquid
Payment Method Electronic
Menu-Program
ID & Composer
ID Configuration
Address Mat'l
Dispos & Waste
Mgt L-030
Update FinancialParties (2) P-80 Mge
Records (2)
Payable/DC-10
Trans Proc
Create & Release
Elect Paymt
(EFT/EDI)
Payment Method Not Electronic
Respond to
Customer Inquiries
MatchC-020
Receipt of
Goods & Services
to Inv
Product/Process
Match
Purchase
Data& M-090
Goods
Payable/MR-10Order
Mge Liquid
Receipt Not
Create & Release
Manual Payment
(check)
End
Support
Aftermarket
Service Requir
C-060
No
Determine
Discrepant
Materials P-070
Manage Payables
P-080
Plan Production
M-020
Manage Product P-80 Mge Develop
Payable/MR-10
Disposition M-070
Distribution
Mge Liquid
Network & Log
L-010
Control & Report
Production Operati
M-80
No
Su
On...
Receipt
Provide Customer
Education & Aware
Receive Invoice
Match Purchase
C-010
from Vendor
Order & Goods
Receipt Not
Develop Material
Storage & Handl
L-020
End P-080
Receive Invoice
from Vendor (2)
Receive
Procurement Card
Invoice
Match Receipt of
Goods & Services
to Inv
Approve Receipt
of Goods &
Services
Process Recurring
Payment
End P-080
Payment Method Not Electronic
Refine Product
Concepts D-030
Design & Develop
Products D-090
Validate
Production
Capability D-150
Pick & Pack
Orders O-030
Manage Contracts
& Supplier Relat
P-030
Schedule
Production M-030
Develop &
Manage
Relationships
S-040
Refine Process
Concepts D-040
Design & Develop
Processes, Tool
D-100
Deployment D-160
Ship Orders O-040
Create & Maintain
Purchase Req
P-040
Execute
Production M-040
Develop New
Product Concepts
S-050
Develop Sourcing
Strategies: Comp
D-050
Manage Customer
Prototype Build
D-110
Launch New
Products D-170
Bill Revenue
O-050
Purchase
Materials &
Services P-050
Perform
Setup/Changeover
M-050
Manage Contracts
& Sell Products
S-060
Develop &
Manage Quotes
D-060
Source
Components &
Materials D-120
Manage
Program/Product
Changes D-180
Process Receipts
O-060
Receive Materials
& Services P-060
Manage Line
Replenishment
M-060
Maintain
Product/Process
Data M-090
Create & Release
Elect Paymt
(EFT/EDI)
SolutionPrint™ Issues
Models
Repository
Resolve
Discrepancies
Manage Customer
Returns C-040
P-80 Mge
Payable/MR-10
Mge Liquid
Update Financial
Records (2)
P-80 Mge
Payable/DC-10
Trans Proc
Match Approved
Propose Vendor
Payment
Service & Support
C-030
Manage Physical
Inventory L-040
Create & Release
Manual Payment
(check)
Payment Method Electronic
Respond to
Inquiries
Notify Appropriate
Field
PartiesProvide
(2)
Address Mat'l
Dispos & Waste
Mgt L-030
Identify Optimum
Timing for
Payment
Match Purchase
Customer
Order &
Goods
ReceiptC-020
Not
Match Not Approved
Forecast Demand
S-030
Conference Room Pilot
Yes
Provide
Match Customer
on Receipt
or Invoice?
(L)
Invoice
Develop Program
Financials D-070
Yes
No
Provide Customer Receive
Receive
Invoice & Aware Procurement Card
Education
Invoice
from Vendor (2)
Opportunities
List
Procure Materials & Services
Manage Payables (P-080)
Develop & Manage Programs (D)
MatchProvide
Using
Vendor
Invoices?
Customer
Develop
To-Be Model
SolutionPrint Legend
Conduct Market,
Customer & Comp
S-010
No
Manage
Logistics (L)
Network & Log
L-010
Payment Method Electronic
Create & Maintain
Purchase Req
P-040
Match Purchase
Order & Goods
Receipt Not
Develop New
Product Concepts
S-050
Manage Product
Match
on Receipt
Disposition
M-070 On Receipt
Distribution
or Invoice?
Invoice
Process Orders
O-020
Yes
Receive Invoice
from Vendor (2)
Manage
Collections O-070
No
Validate
Production
Capability D-150
Match Purchase
Order & Goods
Receipt Not
Design & Develop
Processes, Tool
D-100
Measure Program
Performance
D-190
Match Using
Vendor Invoices?
No
Manage Facility
Modifications
Yes
D-080
Match on Receipt
or Invoice?
No
Yes
Acquire Tools,
Equipment &
Gauges D-130
P-80 Mge
Payable/DC-40
Asset Acctg
Market & Sell
Products/Ser ...
Gap
Analysis
Procure Materials & Services
Manage Payables (P-080)
Operational Processes
Payable/MR-10
Mge Liquid
Create & Release
Manual Payment
(check)
Payment Method Electronic
Production M-030
Match Purchase
Order & Goods
Receipt Not
Notify Appropriate
Parties (2)
Source
Components &
Materials D-120
End P-080
Payment Method Not Electronic
Pick & PackReceipt Not
Orders O-030
End P-080
Develop New
Product Concepts
S-050
No
Receive Invoice
from Vendor (2)
Develop &
Manage Quotes
D-060
Manage
Collections O-070
No
Develop
Procurement
Strategy P-010
Yes
On Receipt
Process Orders
O-020
Invoice
Validate
Production
Capability D-150
Develop &
Manage
Relationships
S-040
Procure Materials & Services (P)
Match Using
Manage Vendor Invoices?
Collections O-070
Yes
P-80 Mge
Payable/MR-10
Mge Liquid
Refine Product
Concepts D-030
Procure Materials & Services (P)
Capture Orders
O-010
High-Level
As-Is Model
Manage Contracts
& Sell Products
S-060
Forecast Demand
S-030
Perform Order Management (O)
Measure Program
Performance
D-190
P-80 Mge
Payable/MR-10
Mge Liquid
Payment for an Asset
Payment Not for an Asset
Record
Corrections
P-80 Mge
Payable/DC-40
Asset Acctg
End
Manage Prod
Warrant & Recall
Act C-050
ERP
Constraints
Support
Aftermarket
Service Requir
C-060
Phase II
Visioning & Targeting
Phase III
Design
Modeling
Piloting
30
Phase IV
Construction
R
Demo Solution Modeler/Print
31
Knowledge sharing
32
33
Implementatie lessen

Ben creatief

Let op grote volumes

Branch specifieke zaken

Commercieel talent

Interfacing en conversie
34
10 reasons for failure…
82%
Resistance to Change
Inadequate Sponsorship
72%
65%
Unrealistic Expectations
54%
Poor Project Management
46%
Case for Change Not Compelling
Project Team Lacked Skills
44%
Scope Expansion / Uncertainty
44%
No Change Management Program
43%
41%
No Horizontal Process View
36%
IT Perspective Not Integrated
0
10
20
30
40
50
Percentage of Firms
( Source: Deloitte & Touche CIO Survey )
35
60
70
80
90
Knowledge sharing by Consultants
The result of knowledge sharing: independent key-users
Contribution
key-users
Knowledge
transfer
Contribution
consultants
36
Contact informatie
_____________________________________________________________________________________ ____
Bart Smulders
Deloitte & Touche
Management & ICT Consultants
Laan van Kronenburg 2
1183 AS Amstelveen
P.O. Box 175
NL-1180 AD Amstelveen
the Netherlands
E-mail
 Mobile
 Phone
 Fax
: bsmulders@deloitte.nl
: +31 (0) 6 2127 2246
: +31 (0) 20 454 7000
: +31 (0) 20 454 7555
__________________________________________________ ____________________________________ ___
37