Collaboration
Suite
It’s not just for Email
April 23, 2012
Leslie
Williamson
Director of Services
Merit
*
Network, Inc.
www.merit.edu
1
Session Agenda

IT Challenges & Merit Service Solution

MeritMail Collaboration Suite Overview –
Leslie Williamson, Merit Services Director

Benefits of Nearsourcing

Member Case Studies

Zimbra Overview & Road Map
Ryan Fetter, VMware Zimbra Business
Manager

Q&A
2
IT Challenges & Solution
Challenge - Owning and Operating an Email
System is no longer cost-effective; end-users
need Apps that increase productivity

High Capital and Ongoing Costs for HW & SW

Many TBs needed for Backup Storage

24x7 Support difficult and costly to provide
Solution - Near-Sourcing from a Trusted Third
Party provides Integrity, Privacy, Data
Ownership, Collaborative Tools, Low Cost and
24x7x365 Personal Support.
3
Merit Service Overview
Collaboration
Suite
Is a hosted, managed collaboration service based on the
open
source platform. MeritMail, branded for your organization, includes:
 A full set of collaboration features including group Calendars, shared
Address Books, Documents and Briefcase.
 A full-featured Ajax Webmail Interface; also supports many clients
including Outlook, Thunderbird, Eudora, others.
 Mobile Support for iPhones, Android OS phones, Windows Mobile
smartphones, Palm Treos and more.

IronPort AS/AV protection.
 Data Privacy and Security in Merit Data Centers.
 Unlimited Storage for each account!
4
Branded for Your Organization

Custom
Logos
Colors
Themes
5
Benefits of Near Sourcing
 Secure Merit Data Centers
 Professional Implementation and
Administration
 Assurance of
Privacy/Integrity/Data Ownership
 Guaranteed SLA
 Personal 24x7x365 Support by
the Merit Support Center
6
400,000+ Accounts
And
many others!
7
Member Case Study



Main campus is situated on 700 acres in Alpena,
Michigan, just a short distance from Lake Huron.
ACC offers two-year degrees, one-year
certificates, customized training and cultural
opportunities to all of Northeast Michigan.
Each semester they attract more than 2,000
credit students of diverse ages and
backgrounds.
www.acc.edu
8
Member Case Study
KEY BENEFITS INCLUDED:




Chose MeritMail as a near sourced IT service to greatly
reduce their CAPEX and OPEX costs.
Freed up valuable resources for strategic IT projects and
services.
Robust Webmail interface reduced support for other
clients and increased collaboration.
24/7/365 personal support through Merit Support Center
and highly skilled Merit Service Delivery team.
9
Member Case Study
Urban research university located in the heart of
Detroit’s University Cultural Center
• ~32,000 students
• 13 schools and colleges
• 203 acre campus with six satellite centers
• Largest single-campus medical school in the nation
•
wayne.edu
10
Member Case Study
KEY BENEFITS INCLUDED:




Reduced CAPEX and OPEX costs. Freed up valuable
resources for strategic IT projects and services.
Robust Webmail interface reduced support for other
clients.
Increased functionality and productivity through
collaboration apps and custom Zimlets.
24/7/365 personal support through Merit Support
Center and highly skilled Merit Service Delivery team.
11
Member Case Study
Joe Sawasky – CIO and Associate Vice President for
computing and information technology at WSU says:




“It’s more than an email system, it’s key to our campus IT
rationalization strategy and unifying communications.”
“I thought I’d never give up my Outlook Client, but I took a leap to
the web interface, and never again turned on the Outlook client.”
“MeritMail is another tool in our toolkit for campus
collaboration…”
“We like the pace of innovation from the Zimbra team…”
12
Zimbra

The Leader in Next-Generation Messaging and
Collaboration



Cross-platform enterprise-class functionality
Most innovative, advanced web application available today
Innovate, Open and Simplify with the best TCO




Innovative online/offline user experience
Open technologies that are interoperable with existing
investments
Simplified administration with the most deployment flexibility
50% less than Exchange
Productivity
Openness
Manageability
13
Enterprise Mailboxes are Changing
“It
is the e-mail user interface that is likely to
expand to encompass multiple communication
modalities. Essentially, e-mail becomes the
launch pad and aggregation point for most
collaboration interactions” (Gartner)
Real-Time
Communications
Cisco,
Mitel, eZuce
“Businesses
take a phased approach to
deploying collaboration software, starting with
email, moving to document collaboration
technologies, and finishing with unified
communications” (Forrester)
Mailbox
Team
and Social
Socialcast,
Chatter,
Yammer, Jive
Files +
Sharing
Octopus,
14
Box.net, Dropbox
Why Zimbra?
1
Best in class email client
2
Simple, Powerful Administration
3
Rich Application Integration (Zimlets)
4
Lower Cost Alternative
15
80M Mailboxes – 200K Customers
Large Business
Command
SMB
and Simulation Solutions
& SME
Government
Chile
Education
Simon
Service
Providers
Australia
South
Africa
16
Fraser
Product Overview
Zimbra
iPhone
Web Client
BlackBerry
Zimbr
Zimbra
BES,
a Server
Desktop
Tablets
SOA
Browser
Android Windows
ActiveSync,
Mobile Browser
P
MS
Outlook
Apple
Desktop
Standards
Clients
Active
Directory
MAP
I
POP,
IMAP, CardDAV,
CalDAV
17
Exchange
Server

LDAP, WebDAV
Best in Class Email Client
Zimbra surpasses traditional email client capabilities





Large multi-gigabyte inboxes
Group emails as conversations
Lightning fast search (emails and 200+ supported attachments)
Manage multiple calendars & free/busy lookup of
attendees, resources, rooms
Zimbra interoperability with Exchange Calendar
iPhone
Compatible with IE/Safari/Firefox/Chrome on
Windows/Mac/Linux
Zimbra Desktop: Offline access with SAME user experience
Get email & calendar from any Smartphone
Microsoft
Internet Explorer
18
Apple Safari
Google
Simple, Powerful Administration
Proven open technologies, web-scalable architecture reduce TCO

Bulk user provisioning and policy management

Delegated role-based administration

Class-of-service and multi-tenancy

HSM and storage management

Real-time backup and restore

Integrated anti-spam/virus
LDAP, Active Directory integration
Integrated Archiving and Discovery
On average, 33% less time
is spent administering
Zimbra than MS Exchange*
19
Yahoo Maps Zimlet
20
Flight Tracker Zimlet
21
Google Translator Zimlet
22
University of Pennsylvania
Penn
administration resources and costs charged
back to departments
Exchange
Zimbra
Users
3,100
13,700
Full time admins*
3
2
User/per admin
969
6,227
Admin Cost Per User
(per month)
$7.50
$3.00
http://www.youtube.com/watch?v=6wr1vDZJywA
23
Collaboration
Suite
Q&A
*
For more information or to arrange for demo accounts,
Please contact Service-Info@merit.edu,
or call (734)527-5785
24