Important Phone Numbers and Websites for Illinois ACA Enrollment Specialists
Name
Brief Description
Website
Phone Number
ACA Enrollment and Application Assistance
Get Covered IL
ABE Call Center
Healthcare.Gov
(individual/families)
Healthcare.Gov (SHOP
for small businesses)
CountyCare
Web portal to begin
application process for
health coverage also called
the LANDING PAGE
Help with ABE entry
(including Medical, Cash
Assistance and Food
Stamps); phone
enrollment; and helpline
for IDHS to report changes
Web portal to establish
eligibility, apply for APTC
and purchase health plans
Web portal to establish
eligibility, apply for APTC
and purchase health plans
CountyCare is an
Illinois Medicaid benefits
program for adults in Cook
County only.
http://getcoveredillinois.gov/
1-866-311-1119
https://abe.illinois.gov/
1-866-311-1119
https://www.healthcare.gov/
1-800-318-2596
TTY: 1-855-889-4325
https://www.healthcare.gov/smallbusinesses/
1-800-706-7893
TTY: 1-800-706-7915
http://countycare.com/
312-864-8200 or toll free 1-855444-1661
http://www.allkidscovered.com
1-866-255-5437
1-877-204-1012 (TTY)
1-877-828-2375
Medicaid-Related Contacts in Illinois
All Kids
All Kids Premium
Payment
Illinois Health Connect
DHS Change Report
Line
HFS Health Benefits
Page 1
Information about the All
Kids program
Make a premium payment
on-line or by phone
Site for selecting a Primary
Care Physician if enrolled
in Medicaid. Can also
provide information about
providers who accept
Medicaid.
Examples of changes:
 change in income or
assets;
 change in the number of
people living in the
house; death
 change of address; or
discharge from an LTC or
SLF
Questions answered about
http://www.allkids.com/customers
/payments.html
http://www.illinoishealthconnect.c
om
http://www.dhs.state.il.us/page.as
px?item=46873
1-877-912-1999TTY:1-866-5658577
1-800-720-4166 TTY: 1-800-4476404
1-800-226-0768
Important Phone Numbers and Websites for Illinois ACA Enrollment Specialists
Name
Helpline
Illinois Client
Enrollment Services,
Managed Care
Health Benefits for
Workers with
Disabilities
Medicaid Certificate of
Creditable Coverage
Dyntec
Doral Dental
Brief Description
coverage under Medicaid
This is used by persons
who are approved for
Medicaid and are advised
they must select a
Managed Care Program
The goal of this program is
to help people with
disabilities work with full
Medicaid healthcare
benefits
Can obtain a certificate of
creditable coverage for
prior Medicaid eligibility
If enrolled in Medicaid, this
agency provides help with
medical transportation
Coordinates dental care for
persons on Medicaid
Website
Phone Number
http://enrollhfs.illinois.gov//
1-877-912-8880
(TTY: 1-866-565-8576)
http://www.hbwdillinois.com
1-800-226-0768
1-866-675-8400 (TTY)
http://www.dol.gov/ebsa/faqs/faq
_consumer_hipaa.html
1-888-281-8497
1-877-725-0569 TTY: 1-800-5260844
1-888-286-2447
Other Health Care/Social Service Programs in Illinois
AIDS Drug Assistance
Program
IL Warrior Assistance
Program
Illinois Breast and
Cervical Cancer
Program
Page 2
Provides HIV/AIDS related
prescription drugs to
uninsured and
underinsured individuals
living with HIV/AIDS
Help service members and
their families deal with the
emotional challenges they
may be facing, especially
when dealing with PostTraumatic Stress Disorder
(PTSD) or Traumatic Brain
Injury (TBI) symptoms.
The Illinois Breast and
Cervical Cancer Program
offers free mammograms,
breast exams, pelvic exams
and Pap tests to eligible
women. Even if a woman
has already been
diagnosed with cancer, she
may receive free
treatment if she qualifies.
www.HIVCareConnect.com
1-800-825-3518
http://www.illinoiswarrior.com/
1-866-554-4927
http://cancerscreening.illinois.gov
Women’s Health Line at 1-888522-1282 (1-800-547-0466 TTY).
Important Phone Numbers and Websites for Illinois ACA Enrollment Specialists
Name
LINK (Food Stamps)
SHAP Counselors for
Medicare
SHIP Counselors for
Medicare
VA (Veterans
Administration)
Illinois Comprehensive
Health Insurance
Program
Medicare
Brief Description
EBT card used by
individuals to access SNAP
or cash benefits
The Senior Health
Assistance Program helps
seniors (persons 55+) with
completion of applications
for various benefits.
The Senior Health
Insurance Assistance
Program (SHIP) helps
persons enrolled in
Medicare to understand
their health insurance
benefits, bills and rights.
Information about VA
health coverage and ACA
State health benefits
program that helped
qualified individuals to
obtain health coverage.
Information about
Medicare benefits
Website
http://www.dhs.state.il.us/page.as
px?item=35280
Phone Number
(1-800-678-LINK (5465) or TTY 1877-765-3459)
http://www.state.il.us/aging/1direc Varies based on local office. Use
tory/SHAP.pdf
the directory to locate the office
that serves your county.
http://www.state.il.us/aging/ship/
1-800-548-9034
http://www.va.gov/health/aca/
1-877-222-VETS (8387)
http://www.chip.state.il.us/default
.htm
1- 866-851-2751
http://www.medicare.gov
1-800-MEDICARE (1-800-6334227)
TTY: 1--877-486-2048
Appeals/Complaints
Medicare Complaints
Illinois Attorney
General’s Office of
Consumer Complaints
Bureau of Assistance
Hearings
HFS
Questions/Complaints
Page 3
The Consumer Fraud and
Health Care Bureaus offer
informal dispute resolution
programs for consumers
with complaints
concerning their purchases
and health care.
Appeals regarding
Medicaid, TANF, SNAP and
Child Care assistance
Complaints about how
HFS, or other people or
organizations that work for
HFS, used or shared your
personal health
information or the
personal health
information of its other
1-800-647-8089
http://www.illinoisattorneygeneral. 1-800-243-0618 TTY: 1-217-785gov/consumers/index.html
2771
http://www.dhs.state.il.us/page.as
px?item=32119
1-800-435-0774 (voice) or 1 877734-7429 (TTY)
www.hfs.illinois.gov/assets/hfs380
6e.pdf
1-800-226-0768
Important Phone Numbers and Websites for Illinois ACA Enrollment Specialists
Name
Office of Consumer
Health Insurance
Page 4
Brief Description
clients.
A consumer assistance
office that helps you with
your health insurance
problems and questions.
Website
http://insurance.illinois.gov/OCHI/
Office_Consumer_Health_Ins.asp
Phone Number
1-877-527-9431