COMMNICATION
AND
PRESENTATION SKILLS
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INTRODUCTION TO COMMUNICATION
Definition
The process of communication is what allows us to interact with other
people; without it we would be unable to share knowledge or
experience with anything outside of ourselves. Common forms of
communication include speaking, writing, gestures, touch and
broadcasting.
Wikipedia definition
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THE ANATOMY OF COMMUNICATION
Good communication is an essential ingredient to any successful relationship
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THE ANATOMY OF COMMUNICATION
Good communication is an essential ingredient to any successful relationship
step one
The sender must first decide what message he or she wants to
communicate to the partner
step two
The sender must also decide how to send the message
step three
The receiver must also receive the message
step four
Receiving the message means accurately hearing everything
that is said, as well as observing non-verbal signals. The receiver must then
accurately interpret the meaning of the message based on both the verbal and
non-verbal information.
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COMMUNICATION
THE GOLDEN LAW OF EFFECTIVE COMMUNICATION
It is not important what I say, but only what YOU understand!
Point 1: Effective communication always implies a feedback mechanism.
Point 2: Making sure that there is feedback is the responsibility of Person A.
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WHAT IS INTERPERSONAL COMMUNICATION?
DEFINITION
Interpersonal communication is exchange of information between
two or more people. It is also an area of study. Related skills are
learned and can be improved. During interpersonal communication
there is message sending and message receiving. This can be
conducted using both direct and indirect methods. Successful
interpersonal communication is when the message senders and the
message receivers understand the message.
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INTERPERSONAL COMMUNICATION
ELEMENTS OF INTERPERSONAL COMMUNICATION
•The Communicators
•The Message
•Noise
•Feedback
•Context
•Channel
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INTERPERSONAL COMMUNICATION
Observe and think about the following factors:
• Who are the communicators?
•What messages were exchanged?
•What (if any) noise distorts the message?
•How is feedback given?
•What is the context of the communication?
•By observing others - making a conscious effort to
understand how communication occurs - you will
think about how you communicate and be more aware
of the messages you send.
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INTERPERSONAL COMMUNICATION
Uses of interpersonal communication:
•Give and collect information.
•Influence the attitudes and behaviour of others.
•Form contacts and maintain relationships.
•Make sense of the world and our experiences in it.
•Express personal needs and understand the needs of
others.
•Give and receive emotional support.
•Make decisions and solve problems.
•Anticipate and predict behaviour.
•Regulate power
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WHAT IS THE ROLE OF COMMUNICATION IN ORGANIZATIONAL
BEHAVIOR?
•The role of communication in organizational behavior is a vital one,
as miscommunication typically reduces productivity and increases
error and waste.
•Accurate communication transmitted in a supportive manner often
results in increased morale and may also lead to a greater sense of
camaraderie among staff.
•Within organizations, having a more open communication policy may
provide a safety valve to vent problems before these issues impact
productivity.
•Failure to transmit accurate instructions may negatively impact
communication.
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WHAT IS THE ROLE OF COMMUNICATION IN ORGANIZATIONAL
BEHAVIOR?
•Clear, consistent communication, on the other hand, often encourages
more productive workplace behavior and increases morale.
•Equipping stakeholders to accurately communicate an organization's
values and mission is another important aspect of communication in
organizational behavior.
•Instituting an open-door policy for employees may also be a part of
facilitating accurate communication about the organization to those
outside it.
•Maintaining an accurate record of corporate events is generally deemed
critically important. In almost every case, there are laws in place that
require organizations to adhere to various reporting requirements.
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WRITING AND COMMUNICATIONS
BUSINESS COMMUNICATION AND PROFESIONAL WRITING
•Reports
•Communication plans
•Style guides
•Marketing materials
•Speeches
•Media pitches
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WRITING AND COMMUNICATIONS
5 TIPS FOR CLEARER WRITTEN COMMUNICATIONS
1. Use precise language
2. Keep your sentences short.
3. Reread what you’ve written
4. Ask for feedback
5. Read messages out loud to yourself
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LISTENING
•Active listening is a skill that can be acquired and developed with
practice. However, active listening can be difficult to master and will,
therefore, take time and patience.
•‘Active listening' means, as its name suggests, actively listening. That is
fully concentrating on what is being said rather than just passively ‘hearing’
the message of the speaker.
•Active listening not only means focusing fully on the speaker but also
actively showing verbal and non-verbal signs of listening.
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NON VERBAL COMMUNICATION
Non-verbal Messages Allow People To:
•Reinforce or modify what is said in words. For example, people may nod
their heads vigorously when saying "Yes" to emphasise that they agree with
the other person, but a shrug of the shoulders and a sad expression when
saying "I'm fine thanks,” may imply that things are not really fine at all!
•Convey information about their emotional state.
•Define or reinforce the relationship between people.
•Provide feedback to the other person.
•Regulate the flow of communication, for example by signalling to others
that they have finished speaking or wish to say something.
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NON VERBAL COMMUNICATION
The types of interpersonal communication that are not expressed verbally
are called non-verbal communications
These include:
•Body Movements (Kinesics)
•Posture
•Eye Contact
•Para-language
•Closeness or Personal Space (Proxemics)
•Facial Expressions
•Physiological Changes
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NON VERBAL COMMUNICATION
Body Language or Body Movements (Kinesics)
Body movements include gestures, posture, head and hand movements or whole body movements
•Emblems
•Illustrators
•Affect Displays
•Regulators
•Adaptors
•Open and Closed Posture
•Mirroring
•Eye Contact
•Para-language
•Closeness and Personal Space (Proxemics)
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PRESENTATION SKILLS
GUIDELINES FOR PUBLIC SPEAKING AND PRESENTATIONS
•Leaders make presentations to a wide variety of audiences, for
example, Board members, employees, community leaders and groups
of customers.
•Usually there is a lot that can be quickly gained or quickly lost from a
presentation. A little bit of guidance goes a long way toward making a
highly effective presentation.
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PRESENTATION SKILLS
•BASIC GUIDELINES FOR DESIGNING YOUR PRESENTATION
•List and prioritize the top three goals that you want to accomplish with your
audience.
•Be really clear about who your audience is and about why is it important for
them to be in the meeting.
•List the major points of information that you want to convey to your audience
•Be clear about the tone that you want to set for your presentation, for example,
hopefulness, celebration, warning, teamwork, etc
•Design a brief opening
•Prepare the body of your presentation
•Design a brief closing
•Design time for questions and answers
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PRESENTATION SKILLS
FIVE THINGS YOU MUST DO IN THE FIRST FIVE MINUTES
• Tell a short human-interest story.
• Refer to the audience and their worlds.
• Engage them in some way.
• Start without slides.
• Find the humor.
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PRESENTATION SKILLS
HOW TO HANDLE UNDESIRABLE BEHAVIORS IN PRESENTATIONS OR
TRAINING: USE THE INTERVENTION ESCALATOR
•Ignore it.
•Silence it.
•Eyeball them.
•Stand by them.
•Ask a question.
•Ask for input.
•Talk offline.
•Divide and conquer.
•Address them directly.
•Eject them.
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USING STORIES TO INSPIRE
WHAT IS BUSINESS STORYTELLING? - WHEN TO USE STORIES?
TYPES OF STORIES
"Who-I-Am" Stories
"Why-I-Am-Here" Stories
Teaching Stories
Vision Stories
Values-in-Action Stories
"I-Know-What-You-Are-Thinking" Stories
How to Tell a Persuasive Story
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MEETING MANAGENENT
PLANNING EFFECTIVE MEETINGS
Selecting
Participants
Developing Agendas
Opening Meetings
Establishing
Time
Ground Rules for Meetings
Management
Evaluations
Evaluating
of Meeting Process
the Overall Meeting
Closing Meetings
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