End users
How do I know I have a problem?
?
How do I isolate the problem?
How do I diagnose the problem?
Web servers
Data servers
Application servers
IT/Ops
App Dev
• Ensure application quality, reliability and performance
• Reduce MTTR and ensure customer satisfaction
App Owner
• Build applications and verify quality
• Improve application functionality
• Troubleshoot critical issues and resolve
Dev/QA
• Manage infrastructure and application delivery
• Identify deviations from acceptable behavior
• Isolate and coordinate problem resolution
IT/Ops
6
“the management of existing business-facing applications to optimize value delivered
for acceptable cost and risk.”
- Gartner - 2010
Or in simpler terms “Application Performance Management”
Application Real-Time Architecture Discovery
and Modeling
End User Experience
Monitoring
• Discover and gain insight into the relationships between
the software and hardware components within your
application environment
• Understand how your end users experience your
application’s performance and quality
Application Performance Analytics
• Optimize Resources
• Improve Business Processes
User-Defined Transaction Profiling
Application Component Deep Dive Monitoring
• Trace the performance of specific critical business
transactions across the application stack and
infrastructure
• Monitor the health of an application, and rapidly
diagnose problems
End users
Web servers
Data servers
Application servers
9
Management Platform
End User
Service Telemetry Layer
Requests
Service
SCOM + .NET MP
NOC Operator
SE-Viewer
Support/Dev
Advisor
Biz/App Owner
Web Browser
CSM Collector
Event information is displayed or the URL
of the event is sent via e-mail notification
SCOM 2007
Server
SQL Event Storage
SE-Viewer Server
Operations PC
Structured Events are sent through
WMI to SCOM
SQL Event Storage
Development PC
Portable Device
Advisor – Application Status
Xbox
.NET Transaction Monitoring
Lower costs and simplify management of datacenter
applications
Optimize availability and performance of critical LOB
applications
Build unified management of applications from the
datacenter to the cloud