Memorandum of Understanding
VALUER – GENERAL (V-G), LAND SERVICES GROUP (LSG)
and LOCAL GOVERNMENT ASSOCIATION
(On behalf of all councils with the exception of the City of Adelaide)
xx December 2012
20091001_MOU_V1.0.doc
Definition:
A MOU is a document of intent that records the fundamental terms
under which the customer and service provider agree to work
together. This includes:
 Outlining each parties’ roles and responsibilities with regard to
sharing of information and service provision
 Period of agreement and review procedure
Table of Contents
1. The Memorandum of Understanding (MOU)
1
2. Purpose and Objective
1
3.
Scope of services and service performance expectations
1
4.
Period of the MOU
3
5.
Parties and Signatories to the MOU
3
6. Responsible Officers for this MOU
3
7. Valuer-General obligations and responsibilities
3
8. Local Government obligations and responsibilities
4
9. Pricing Arrangements
4
10. Management, Reporting and Monitoring Arrangements
4
11. Issues Monitoring and Resolution Process
5
12. Variations to the MOU
5
13. Schedules
5
a) Services and Service performance expectations
b) Form of Valuation Roll
c) Pricing Arrangements
d) Issues log template
e) List of councils and responsible officers
f) List of Council specific Variations
1. The Memorandum of Understanding (MOU)
This MOU defines the services and service performance expectations for the provision of
valuation information and services from the Valuer-General to Local Government (all
Councils with the exception of the City of Adelaide).
The MOU has been prepared as part of a process to clearly define services and service
performance expectations for all services provided from the Valuer-General. It also defines
the services and expectations that are required of Local Government to the Valuer-General
in order to timely and accurately deliver the service defined in this MOU.
Separate agreements with individual Councils will also be developed, as required, to satisfy
specific needs within the overall MOU framework including data use agreements to define
the conditions that are applicable for on selling of information provided.
While this MOU predominantly defines existing services, continuous improvement and
ongoing discussion will enhance performance expectations.
Existing pricing arrangements have been included however adjustments and potential for
credits or debits is not part of this initial MOU and will be a subject for future discussion and
clarification.
The responsibility of both parties is outlined, together with the relevant services and service
performance expectations.
The MOU will take effect from the 1 January 2013.
SIGNATURES
………………………………….
……………………………………….
Delfina Lanzilli
Wendy Campana
Deputy Valuer-General
Chief Executive Officer
Land Services Group DTEI
Local Government Association
Date:
Date:
2. Purpose and Objective
This MOU has been established to ensure that the services including performance standards
provided by the Valuer-General are clearly defined, understood and achieved, and the
responsibilities and obligations of both parties, being the Valuer-General and Local
Government in delivering these services are also clearly defined and agreed.
There will be elements within this document subject to change that will not have a material
impact on the intent of the agreement for either party i.e. name changes of staff or councils.
3. Scope of services and service performance expectations
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The Valuer-General will provide the following services. (Further specific details of activities
and performance levels are provided in schedule A).

Valuation of Properties
Provide general valuation detailing the capital and/or site value as required for all
properties in accordance with the Valuation Act 1971. The service includes information
provided in accordance with the statutory requirements of the Valuer-General as defined
in Section 18 of the Valuation of Land Act 1971 (refer schedule B) and other information
supplied by the Valuer-General.
The Valuation Roll as referred to under sec 18 of the Valuation of Land Act 1971 will for
the life of this MOU contain the Valuer-General’s Land Use Code.

Statistical Growth Analysis
Provide a database extract on statistical information and segmented analysis of the
property valuation database on changes and trends in the total valuation and
assessments within the Council area.

Commentary about General Valuation
Provide a commentary about the valuation changes that have taken place since the
preceding General Valuation. This will highlight which market segments have altered and
in what way. It is intended to be a high level summary for the benefit of Councillors. To be
supplied at the same time as the General Valuation list or as arranged. This commentary
will be provide as part of a formal meeting, or report, or both, as requested by Council and
arranged with representatives of the Valuer-General.
An additional meeting prior to the commencement of the general valuation program can
be requested to inform Council as to the intended work in their locality.
This information is not part of the Valuer-Generals statutory requirement and is provided
as an additional service.

Supplementary Valuation:
Provide weekly updates on changes in valuation records of property within the Council
area as a result of changes in use of land and property, approvals and the grievance
process. The information provided forms part of the service required to satisfy the ValuerGeneral’s statutory requirements.
Where there is a change to the Valuer-General’s Land Use Code in a manner that does
not appear on the supplementary list. Council will be advised of that change by written
correspondence

Ongoing Valuation Support
Provide general advice on property valuation matters on a daily or as required and agreed
basis. This service is designed to support the provision of the general valuation of
properties to councils.
It is recognised that the valuations are used by Local Government for the purpose of
levying rates.
Will review the Land Use Code applied to an assessment on the valuation roll at the
request of Council in writing, where Council has received an objection to their land use
classification applied to that property. This review of the Land Use Code does not form
any part of Part 4 (objections, reviews and appeals) of the Valuation of Land Act 1971.
It is at Councils discretion to change, or not to change, their land use classification of a
property following the outcome of the Land Use Code review, as Council has ultimate
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responsibility for the land use classification that is applied to a property under the Local
Government Act 1999.
4. Period of the MOU
This MOU with LGA and all councils with the exception of the City of Adelaide will be
effective for a period of three years commencing 1 January 2013 to 31 December 2015.
5. Parties and Signatories to the MOU
This MOU is between the Valuer-General and the LGA on behalf of all councils with the
exception of the City of Adelaide.
The signatories are:
 Delfina Lanzilli Deputy Valuer-General; and
 Wendy Campana, Chief Executive Officer, LGA
6. Responsible Officers for this MOU
The responsible officers and their contact details for the day-to-day administration and
operational arrangements of this MOU are available in appendix E – list of councils and
responsible officers: CEO, Financial Officers, Rates Managers, Planning and Development
Managers.
7. Valuer-General obligations and responsibilities
The Valuer-General agrees to:
7.1
ensure that the responsibilities of the Valuer-General as described in the Valuation
of Land Act 1971, are satisfied
7.2
encourage day-to-day discussion and liaison between delegates of the ValuerGeneral and officers of the Council at a regional and local level
7.3
provide assessment and the valuation information as required, in an agreed format
and in a timely manner
7.4
provide assessment and valuation information on new and cancelled assessments
and boundary realignments of Plan or Titles by Land Services in a timely manner
according to complexity and location
7.5
provide the valuation roll in accordance with agreed timeframes, but Council
recognising that the valuation roll cannot be used until the notice of general
valuation of the land within in the Council area has been made has been published
in the Gazette in accordance with sec 13 of the Valuation of Land Act 1971. The
valuation roll for the life of this MOU will contain the Valuer-General’s Land Use
Code.
7.6
provide weekly supplementary lists on changes in valuation
7.7
maintain electronic delivery and distribution of information
7.8
provide a clear definition of present and future performance expectations of service
delivery
7.9
ensure that appropriate controls and risk management activities are in place for
providing accurate and reliable information
7.10
engage in regular communication with the Council relating to feedback and issues at
the local and operational level
7.11
manage the grievance process in accordance with the Act
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7.12
7.13
7.14
7.15
7.16
7.17
provide assistance, support and advice to Council on land use classification in
accordance with the Local Government Act 1999, and where the Valuer-General
proposes to change which land use classification their Land Use Code will decode
to, it will be done in consultation with Council through the Local Government
Association.
provide normal business hour access to the services
actively participate in the review process of the MOU
assist Council to identify potential change to assessments subject to legislative or
policy constraints
work co-operatively with the Council in satisfying this MOU
provide SVO standard analysis of data for property and valuation changes.
(Refer to Schedule A – Statistical Growth Analysis)
8. Local Government obligations and responsibilities
Local Government agrees to:
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
8.10
8.11
8.12
8.13
8.14
8.15
8.16
assist and support the Valuer-General in satisfying statutory requirements
provide timely advice if performance expectations are not being met
utilise the data provided in accordance with legislative requirements
comply with the Local Government Act 1999 in the provision of valuation information
be responsible for resolving all Local Government property classification objection
issues in consultation with SVO
communicate regularly with the Valuer-General, both formally and informally on
service related matters
actively contribute to the review of this MOU and its improvement as well as support
the Valuer-General in a collaborative to identify and deliver new initiatives to
improve business efficiency and customer service
advise the Valuer-General on proposed changes to Council rating policies
alert the Valuer-General to plan amendments and reports undertaken by the Council
work towards cooperative issue monitoring and resolution with the Valuer-General
prior to any external communication or escalation
work cooperatively with the Valuer-General in satisfying this MOU
provide copies of plans for every new dwelling within one month of approval, in
electronic format where possible
approved building works, where available
ensure delivery of information is timely and accurate
confirm and provide certificates of completion for approved building works, where
available
provide a monthly list of building and development approvals to the Valuer-General in
electronic format where possible.
9. Pricing Arrangements
A summary of existing pricing arrangements is provided in schedule C. The importance of
accurate and reliable information however, is recognised, as is the impact of this information
on the cost structure of the Council. Future discussion will be necessary to address pricing
including the potential for credits and or debits.
10. Management, Reporting and Monitoring Arrangements
The following management arrangements are applicable to this MOU.
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
The Valuer-General and LGA Executive Director (or their nominated representatives) will
at least annually meet to discuss service level standards and to set performance service
delivery expectations for future MOUs.

Day to day responsibility for liaison and resolving immediate issues impacting the
agreement will be addressed as far as practical through the normal day to day channels.
Where issues cannot be resolved they are to be referred to and managed by the
responsible officer(s) identified in Section 6.
11. Issues Monitoring and Resolution Process
11.1
Issues should generally be expediently resolved at the workface level; however, if this
is not possible they should be referred to the responsible officer(s) nominated in this
agreement.
11.2
Issues which remain unresolved after progression through the council responsible
officers and Land Services staff should then be escalated to the VG and LGA
Executive Director. Briefing documentation is required to be provided.
11.3
The Valuer-General and LGA Executive Director will undertake best endeavours to
facilitate timely resolutions to outstanding issues.
12. Variations to the MOU
Proposals to vary the MOU must be submitted in writing to either the Valuer-General or LGA
Executive Director, and include information outlining the case for variation and
considerations of operational and financial impacts.
An amendment or variation to the MOU does not take affect until agreed and signed by the
Valuer-General and LGA Executive Director or their appointed nominees.
13. Schedules
A.
B.
C.
D.
E.
F.
Services and Service performance expectations
Form of Valuation Roll
Pricing Arrangements
Issues log template
List of councils and responsible officers
List of Council specific Variations
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SCHEDULE A - SERVICES & SERVICE PERFORMANCE EXPECTATIONS
SERVICE
VALUATION OF
PROPERTIES
Provide a General
Valuation Roll ( list) in
accordance with sec 18
of the Valuation of
Land Act 1971 detailing
the capital and/or site
value as required for all
properties within the
Council area.
The valuation roll will
for the life of this MOU
contain the ValuerGeneral’s Land Use
Code















DESCRIPTION OF SERVICE
Undertake a market and sales analysis
Visit sites to inspect
Validate the integrity of the data
Create and maintain a data base of valuation
information
Undertake computer assisted mass appraisals
Audit and test valuations and output against
performance standards
Establish day to day communication links with
Councils
Utilise information from Council and
supplementary valuations to keep data base
updated
Collate an audit the valuation data into a list.
Provide Council with Valuation List Data
Ensure all data changes that are not included in
supplementary report are advised to Councils
i.e.renumbering processes (with date of effect)
and boundary realignments not resulting in
subdivision.
Will provide a Land Use Code for each property
based on the requirements of the Valuer-General.
Will maintain a list of land use classification for
Council purposes for each Land Use Code.
Will not change the land use classification
associated with a Land Use Code without
consultation with Council through Local
Government Association
Will review Land Use Code at the request of
Council if they receive an objection to their land
use classification.
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




PERFORMANCE EXPECTATION
Valuation listing to be provided in accordance with agreed
timeframes, subject to legislative requirements
The general valuations have been subject to validation and
integrity checking
The general valuations have been audited
Provision of updated valuation files and data as requested
within a negotiated timeframe and normally within 1 week of
the request
Friendly and professional approach.
SERVICE
STATISTICAL
GROWTH ANALYSIS
Provide a data base
extract on statistical
information and
segmented analysis of
the property valuation
database on changes
and trends in the total
valuation and
assessments within the
Council area.
ANNUAL VALUATION
COMMENTARY
Provide a commentary
of valuation changes
reflective of sub-market
movements.
SUPPLEMENTARY
VALUATIONS
Provide weekly
updates on changes in
valuation assessments
within the Council area
as a result of changes
in land use, approved
development, property
structure changes and
the grievance process















DESCRIPTION OF SERVICE
Review data base
Prepare statistical information on changes in
valuation within the council area
Analyse trends in property values for the area
Collate and prepare the report
Distribute report to Council with the valuation
listing
Communicate with Council to provide advice on
the information provided
Respond to requests for updates on trends and
analysis
This report is not a part of the statutory
requirement for the VG.
Create a document describing in general terms the
changes in the market place, which have impacted
on the General Valuation.
Create and update records of new approved
subdivisions, plans and changes associated with
land use utilising information provided by Council
Reconcile subdivision data created to allotments
created/cancelled as indicated on Plan at time of
input as quality control measure
Create and update records of tenancy valuations,
and ensure inclusion in supplementary list
Revisit sites to check and examine changes to the
land use and form
Adjust the valuation as necessary
Prepare adjusted valuations for inclusion in the
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


PERFORMANCE EXPECTATION
To be provided in conjunction with the valuation listing
Provision of updated valuation files and data as requested
within a negotiated timeframe and normally within 1 week of
the request
Friendly and professional approach.

To be provided at the time of the General Valuation list and
the growth report, or as arranged.


The supplementary report distributed weekly
Timely updating of records and database within one month
of deposit of plans or issue of titles by Land Services (for
subdivision and boundary realignment data)
Revisit process to be undertaken progressively through the
year where practicable (i.e. where construction incomplete at
30 June)
Revisits where building and planning approval and other
advice from Council has been received prior to 1 March, will
be undertaken with any changes in valuation included for
rating purposes by 30 June. Priority will be given to major
changes


SERVICE
(i.e. amalgamations,
subdivisions, etc)






ONGOING
VALUATION ADVICE

Provide general advice
on property valuation
matters on a daily or as
required and agreed
basis


DESCRIPTION OF SERVICE
next years rating period
Manage and undertake reviews associated with
objections to valuation. This includes court
proceedings
Adjust the database as a result of any changes
that are made through the objection process.
Collate all of the changes and prepare a
supplementary document
Provide report to council on a weekly basis.
Provide advice on value changes as a result of the
grievance process contained in Sections 24, 25,
25B and 25C of the Valuation of Land Act 1971.
Provide advice of Land Use Code changes that do
not appear on the supplementary list
Day to day interaction at the local level between
council officers and Land Service officers
providing support to the Valuer-General
This service could include providing advice, data
checks, other valuation information and
presentations
The service will be available during normal
working hours and is designed to support the
provision of the valuation service provided to
councils. It will be based on telephone, e-mail,
Internet, fax, written reports interviews,
discussions and presentations as required.
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









PERFORMANCE EXPECTATION
Where Council provides information after 1 March revisits
will be undertaken and any changes in valuation included for
rating purposes by 30 June where resourcing and timelines
permit
The objections process will be handled with due care and in
a timely way
Friendly and professional service
Performance in terms of SVO’s revisit program is highly
dependent on the timely provision of relevant data (building
approvals, plans, demolitions, development approvals etc)
from councils
In order to maximise reported growth new relevant property
related data is to be provided to SVO on a monthly basis
All matters related to the above can be subject to specific
negotiated agreement between a council and the VG.
Satisfaction rating as measured by random survey
throughout the year
Prompt and cooperative approach to resolution of issues
including where escalation of issue is identified
Friendly and professional approach
Staff will be available during normal working hours and can
provide support out of these hours by prior arrangement and
discussion.
SCHEDULE B - FORM OF VALUATION ROLL
Section 18 of the Valuation of Land Act 1971 states:
A valuation roll will be in such from as the Valuer-General determines and must contain the following particulars in respect of land
subject to a general valuation(a)
the name of the owner; and
(b)
a description of or reference to the land sufficient to identify it; and
(c)
the annual value, the capital value and the site value and the unimproved value of the land, so far as those values have been
determined by the Valuer-General; and
(d)
such additional particulars as the valuer-General may determine.
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SCHEDULE C - PRICING ARRANGEMENTS
As regulated under the Valuation of Land Act and updated from time to time.
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SCHEDULE D - ISSUES LOG TEMPLATE
ISSUE
PRIORITY
STATUS
RESOLUTION OR
ESCALATION
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COMMENTS
SCHEDULE E - LIST OF COUNCILS AND RESPONSIBLE OFFICERS FOR THESE SERVICES
COUNCIL
CHIEF EXECUTIVE
OFFICER
Peter Peppin
Peter Dinning
David Morcom
Nigel Hand
David Beaton
Paul Deb
Paul Di Iulio
FINANCIAL
OFFICERS
Adelaide Hills Council – 8408 0400
Alexandrina Council – 8555 7000
Barossa Council – 8563 8444
Barunga West, DC – 8635 2107
Berri Barmera Council – 8582 1922
Burnside, City of – 8366 4200
Campbelltown City Council – 8366
9222
Ceduna, DC of – 8625 3407
Trevor Smart
Charles Sturt, City of – 8408 1111
Mark Withers
Clare & Gilbert Valleys Council – 8842 Roy Blight
6400
Cleve, DC of – 8628 2004
Phil Cameron
Coober Pedy, DC of – 8672 5298
Trevor McLeod
Coorong DC – 8572 3611
Michael Poyd
Copper Coast, DC of – 8821 1600
Peter Harder
Elliston, DC of – 8687 9177
Mary Deakin
Flinders Ranges Council – 8648 6031 Colin Davies
Franklin Harbour, DC of – 8629 2231
Terry Barnes
Gawler, Town of – 8522 9211
Stephen Kerrigan
Goyder Regional Council – 8892 0100 John Brak
Grant, DC of – 8721 0444
Russell Peate
Holdfast Bay City Council – 8229
Justin Lynch
9999
Kangaroo Island Council – 8553 4500 Andrew Boardman
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RATES
MANAGERS
PLANNING & DEVELOPMENT
MANAGERS
COUNCIL
CHIEF EXECUTIVE
OFFICER
Peter Smithson
FINANCIAL
OFFICERS
Karoonda East Murray, DC of – 8578
1004
Kimba, DC of – 8627 2026
Daryl Cearns
Kingston DC – 8767 2033
Martin McCarthy
Light Regional Council – 8525 3200
Brian Carr
Lower Eyre Peninsula, DC of – 8676
Rod Pearson
2106
Loxton Waikerie, DC of – 8584 8000
Peter Ackland
Mallala, DC of – 8527 0200
Charles Mansueto
Marion, City of – 8375 6600
Mark Searle
Mid Murray Council – 8569 0100
Robin Bourne
Mitcham, City of – 8372 8888
Matthew Pears
Mount Barker, DC of – 8391 7200
Andrew Stuart
Mount Gambier, City of – 8721 2555
Mark McShane
Mount Remarkable, DC of – 8666
Sean Cheriton
2014
Murray Bridge, Rural City of – 8539
Peter Bond
1100
Naracoorte Lucindale Council – 8762
Dr Helen Macdonald
2133
Northern Areas Council – 8664 1139
Roger Crowley
Norwood, Payneham & St Peters –
Mario Brione
8366 4555
Onkaparinga, City of – 8384 0666
Mark Dowd
Orroroo/Carrieton, DC of – 8658 1260 Iian Wilson
Peterborough, Dc of – 8651 3566
Peter McGuinness
Playford, City of – 8256 0333
Tim Jackson
Port Adelaide Enfield, City of – 8405
Harry Wierda
6600
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RATES
MANAGERS
PLANNING & DEVELOPMENT
MANAGERS
COUNCIL
CHIEF EXECUTIVE
OFFICER
Greg Perkins
Geoff Dodd
Dr Andrew Johnson
FINANCIAL
OFFICERS
Port August City Council – 8641 9100
Port Lincoln, City of – 8621 2300
Port Pirie Regional Council – 8633
9777
Prospect, City of – 8269 5355
Mark Goldstone
Renmark Paringa Council – 8580
Tony Siviour
3000
Robe, DC of – 8768 2003
Bill Hender
Roxby Downs, MC of - 8671 0010
Bill Boehm
Salisbury, City of – 8406 8222
John Harry
Southern Mallee DC – 8577 8002
Rod Ralph
Streaky Bay, DC of – 8626 1001
Lachlan Miller
Tatiara DC – 8752 1044
Rob Harkness
Tea Tree Gully, City of – 8397 7444
Di Rogowski
Tumby Bay, DC of – 8688 2101
Tony Irvine
Unley, City of – 8372 5111
RaPeter Tsokas
Victor Harbor, City of – 8551 0500
Graeme Maxwell
Wakefield Regional Council – 8862
Geoff Sheridan
0800
Walkerville, Town of – 8342 7100
Kiki Magro
Wattle Range Council – 8733 0900
Frank Brennan
West Torrens, City of – 8416 6333
Terry Buss
Whyalla, City of – 8640 3444
Ian Burfitt
Wudinna District Council – 8680 2002 Alan McGuire
Yankalilla, DC of – 8558 0200
Roger Sweetman
Yorke Peninsula, DC of – 8832 0000
Andrew Cameron
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RATES
MANAGERS
PLANNING & DEVELOPMENT
MANAGERS
SCHEDULE F – LIST OF COUNCIL SPECIFIC VARIATIONS TEMPLATE
VARIATION
COUNCIL
PRIORITY
STATUS
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RESOLUTION OR
ESCALATION
COMMENTS