TARGET
CORPORATIO
N
By:
Christopher
Hosson
Bethsaida Perez
MISSION
STATEMENT
Our mission is to make
Target the preferred shopping
destination for our guests by
delivering outstanding value,
continuous innovation and an
exceptional guest experience by
consistently fulfilling our Expect
More. Pay Less.® brand promise.
To support our mission, we
are guided by our commitments
to great value, the community,
diversity and the environment.
Customer
Service
Performance
Management
Diversity
Human
Resource
Policies
Help the
community
and
environment
Training of
employees
HUMAN RESOURCE- CUSTOMER
SERVICE
Customer
Good
customer
service
Customer
Loyalty
COMMUNITY HELP &
ENVIRONMENTAL
SUSTAINABILITY
Target
donates 5% of
its’ profits to the local
community
TRAINING
EMPLOYEES
•When
hiring Managersindividuals that have college
degrees
•Lower positions- high school
•When hired- 90 full days of
training
•Why training? Prepares the
employee in technical knowledge
and skills that are needed.
DIVERSITY

Hires different ages, religion, race, gender,
ethnicity, sexual orientation, language, physical
ability, family education and life experiences.
PERFORMANCE
MANAGEMENT
Feedback
Good
performance
Motivation
CRITICISM- CUSTOMER
SERVICE
• Customer Service lets consumer know how important
he/she is for the company
•Builds loyalty
•Customer evaluates Target’s customer service and lets the
company know how well they are doing their job
CRITICISM- CUSTOMER
SERVICE
Attracts new
customers
Builds better
relationships
with
customers
Target
increases
business with
existing
customers
Gains loyalty
from current
customers
THE LOCAL
COMMUNITY
Target
Supports Local
Community
Better
education and
better after
school
programs for
children
Better future
CRITICISM- TRAINING
EMPLOYEES
Why does Target’s training take so
long?
1) Organizational Socialization
CRITICISMDIVERSITY
What areas of this company has
diversity been an asset?
1) In customer service
2) Employee development
CRITICISM-
PERFORMANCE
MANAGEMENT
1)Breaks down its individual
job to point and provides the
employee with the type of
expectations that are
required to have when
working at target.
2)By having evaluation of
employees, Target is allowed
to see what parts need
improvement in its
OUR SUGGESTIONS
FOR TARGET
1.Change the Diversity
Policy
2.Community Policy
3.Training Policy