Atlanta
June 2010
Mr. Philip E. Sakowitz, Jr.
Director, DeCA
1
Top 3 Funniest Stories
• Huge Fans at Supervalu
• Russ Moffett’s Golf Swing
• CSM Garcia’s Safety Guidance
2
1
2
Urgent and Important
Important But Not Urgent
3
4
Urgent But Not Important
Not Important, Not Urgent
3
The Honorable Clifford L. Stanley
Under Secretary of Defense
Personnel & Readiness
Lt Gen Richard Y. Newton III, USAF
Chairman
Board of Directors
4
“Diversity is Our Strength”
5
6
Updated savings figures for commissary shoppers based
on August 2009 USDA figures for retail grocery store
food purchases consumed at home:
X 31.7% average savings =
– FAMILY of FOUR saves nearly $3,300 annually
– FAMILY of THREE saves nearly $2,600 annually
– A COUPLE saves nearly $2,100 annually
– SINGLES saves over $1,100 annually
7
• Commissary Customer Satisfaction Survey (CCSS)
– Patron Satisfaction
– 4.67 (out of 5.0) ALL-TIME HIGH!
• American Customer Satisfaction Index (ACSI)
– National average for commercial grocers: 76
– DeCA’s score: 78
8
•
•
•
•
Standing in Line
Out of Stock
Incorrect Pricing
Uncleanliness
9
• Standing in Line
– Modern front end systems with SCOs
– One-line queuing system for high customer traffic
– Store associate flexibilities to work front end
– Bagger service
• Out of Stock
– QAEs monitor stocking compliance
– Store associate flexibilities to work in areas needing attention
10
•
Incorrect Pricing
– Lack of flexibility in pricing is a strength
– Electronic Shelf Labels
• Uncleanliness
– Janitorial services contract compliance
– Meat, produce, deli/bakery, dairy cleanliness emphasis
11
Commissary…
No Hassles
12
• Baggers perform valuable service for commissary customers
• Presence on installation: military commander access issue
• Presence in commissary: DeCA management issue
– Is bagger’s presence in Agency’s best interest?
– Store director’s responsibility, INHERENT AUTHORITY,
to manage bagger presence
• Management needs to make decisions, take action based on:
– Safety
– Security
– Good order
– Customer Service
13
Contact
Victor.Garcia@deca.mil
14
• “Unqualified” opinion of financial statements for the 8th
straight year!
• First place finish for 2009 Statement of Assurance
• DoD Financial Management Process Improvement (HQ & Major
Command Level) Individual Award – Streamlining Receiving
Process – Marc Petit
• DeCA’s Internal Control Program was showcased by OSD at the
DoD Internal Control Conference and in the FY 2010 Reporting
Guidance
15
NAS, JRB, New Orleans, La.
Eglin AFB, Fla.
Fort Bliss, Texas
Moody AFB, Ga.
Fort Riley, Kan.
Fort Campbell, Ky.
16
Construction,
67%
$209.3
Info Technology,
11%
$33.5
Maintenance &
Equipment, 22%
$67.4
$=Millions
17
• FY 2009: 165 on-site sales
generated
– $9.1M in sales
– 82,888 Patrons served
• FY 2010: 160 on-site sales
scheduled (150 goal)
– 87 events accomplished
through May 28th
– $5.4M in sales
– 43,357 Patrons served
18
• Energy Efficient Savings Days promotion featuring “Go Green”
products
– April 22-May 5, 2010, promotion, coinciding with Earth Day
(April 22) and Arbor Day (April 30) is our third annual environmentally
themed sale
• CFL (Compact Fluorescent Lighting)
– % CFL bulbs to total bulbs was 16.5% in FY 2009 up from 5.2% in FY 07
– Since FY 2007 over 3.5 million CFL Bulbs sold
• Reusable grocery bags
– Over 3.05 million DeCA imprinted non-thermal bags
have been sold since October 2007
– Over 821,000 non-imprinted thermal bags sold since 2005
19
20
• Decision in Fathauer V. United States
– Part-time employees are entitled to Sunday premium pay if
they work on Sunday
– All eligible part-time employees are to be paid retroactively
from May 26, 2009, forward
• DFAS system change request is effective pay period ending
June 5, 2010
– In addition, OPM has instructed agencies to pay claims six
years from date claim filed
21
• 3% Withhold
– Tax Increase Prevention and Reconciliation Act of 2005
• 3% withholding on all payments of $10,000 or more to
contractors of Federal, State, and local government
• Implementation delayed several times – now January 1, 2011
– Legislative repeal has been proposed
• Reported out favorably by HASC Special Panel on Defense
Acquisition
22
• Converted 2,238 employees to NSPS October 2007 to
March 2008
• Retreated 2,473 employees back to GS on May 9, 2010
• Revert to legacy performance management system
– Five tiers for job performance ratings
– Rating period extended to August 9, 2010
– Will include performance from October 1, 2009 to
August 9, 2010
23
Actions in Our Control
24
• “One DeCA” Standards
– Centers of Excellence and Service Analysis Teams review of
draft standards
– Consider grocery industry best practices
– Provide recommendations based on analysis
• Decision Support Tool
• Manpower Staffing Standards
– Time measurements by task summarized
– Developing man-hour standards
25
Focus Items
• Value of the Benefit
Quality of life, military readiness, and cost avoidance
• Workforce Renewal
Workforce development and succession planning
• Business Transformation
Aligning people, processes, and technology to the strategic vision
• Continuous Process Improvement
Improved processes – reduced costs for DeCA, industry and stakeholders
• Relevancy of the Benefit
Maintaining the savings and customer service
26
Training With Industry
• Benefit from industry best practices, innovation & strengthened
partnerships
• Duration of assignment – 60 days
• Target participant – to GS 11 and GS 13
• Recommendations by Headquarters/Regional leadership
– Applications reviewed by Commissary Career Board
– Final approval of candidate selections by ESC
• Solicitation for candidates – August 2010
27
•
•
•
•
•
•
•
Military Resale Industry (Exchanges)
Morale Welfare & Recreation (MWR)
Private Organizations
DeCA Patron Council
Defense School System (DODDS)
Scholarships for Military Children
Industry
28
• DoD wellness campaign promoted to employees via OneNet
• DoD ‘Spring Into Action’ Fitness Challenge
• Ongoing partnership promoting USDA’s health initiative to
DoD community
• ‘Let’s Move’ new initiative to combat childhood obesity
– Food for Thought Program in partnership with DoDEA
– Food Demonstrations Targeting Nutritional Needs of Children
29
• Continued focus on theYour
commissary
benefit awareness
Text here
• All outreach must be successful
• Must be a good steward of taxpayer dollars
ALL BRANCHES
ALL RANKS
FAMILIES & SPOUSES
GUARD & RESERVE
RETIREES
30
Quality of Life
• Savings
• Ancillary Support
• Military Related Employment
Cost Avoidance
• Defense Transportation System
• Commissary Role in Computing COLA
Military Readiness
• Peace of Mind
• Recruitment
• Retention
Other Factors
• Emergency & Contingency Planning
• Government Goal Support
• Cultural Support
31
Increasing DeCA’s Reach in a Short Time
• Facebook
– 3,700+ followers in 7 months and growing
• Twitter
– 2,700+ get DeCA Dietitian tweets
• You Tube
• Flickr
Social Media Presence
Supplements Print,
Broadcast and Internet
Media for Greater
Audience Reach
• Internet Radio
32
• CLASS
• Customer Service
• Prices
• Partnerships
• Balance
• Passion
33
34
35
36