AMorales-resume-August-2012 (08-21-12-09-53

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784 South Lake Claire Circle

Oviedo, Florida 32765

407-733-3824

Technology Services Resume

Andrew Morales

BSCS, AABA, MCSE, CNE, CCNA, A+,

PBD, PCS7, S7TIA, CML

__________________________________________________________________________

Credentials

Location: City of Cocoa, Cocoa FL

Department: Administrative Services / Information Technology

Title: Sr. Systems Analyst Hours of operation: 24/7

Duration: 04/2006 to Present

Hybrid of experience in both the Information Technology and Engineering fields with a strong hands-on background supporting Microsoft, Cisco, VMware, Dell, HP, SunGard, LaserFish, Intellusion, VTS,

Siemens and Allen Bradley products. Responsible for complex troubleshooting Windows Servers (NT,

2000, 2003 and 2008), Microsoft Exchange Server (2003 and 2008), Microsoft Desktops (2000

Professional, XP and 7), Cisco 2900 L2 Switches, Cisco 3500 L3 Switches, Cisco 6400 Core Switches,

Cisco Routers (1700, 2800). Install and support Microsoft services and roles (Domains, DNS, WINS,

RAS, Terminal Services, FTP, IIS), Cisco EIGRP and OSPF, Management and Administration of vendor products such as LaserFish, SunGard Accounting and Work order System, VERITAS, NAS.

Field support engineer for the three potable water treatment plants at the Claude H. Dyal Facility and the two non-potable water treatment plants at the Jerry Sellers Reclaim Facility, 48 Well Field Stations, 53

Lift Stations, Taylor Creek Reservoir, Aquifer Storage and Recovery Wells, Wewahootee Water

Treatment Plant and eight Booster Stations. Provide support for FIX32, iFIX, VTS and WinCC SCADA systems, HMI, RTU, PLC, Motorola and MDS radios, Cisco Composite Network, Microsoft Windows

2008 data center and enterprise servers, Microsoft SQL 2008 Database, Microsoft Exchange 2010

Server, Help Desk Support for Microsoft Windows 2000 Professional, XP and System 7 Operating

Systems and Office12.

Support for technical staff and engineers in application planning, equipment design, envisioning, planning, developing, stabilizing and deployment of capital projects. Consultant in determining the cause of computer systems errors, software programs and operating systems malfunctions.

.

KEY proficiencies:

Cisco Enterprise Network Design, STP, EIGRP and OSPF, EGP, IPsec, IPv4 and IPv6, WAN and Teleworker, VPN, VLAN, Device Security, IOS firewall and IPS, Voice, QoS and Wireless

Microsoft Windows 2008 Active Directory, DNS, DHCP, WINS, IIS, NAP, NAT, Routing and

Remote Access, File and Print Services, EFS and DirectAccess, SQL, Mail and messaging

Process and Instrumentation, Plant Process Automation Systems, Automated

Document Management systems, Site Security Management Systems, Office Automation

VMWare and Microsoft Hyper-V Services, WDS, GHOST, SysPrep and imaging, ISO

LaserFish Documment and Image Management System support and integration to Sunguard

SCADA aplications: WonderWare, WinCC, FIX32, iFIX, iHistorian, XLReporter, Cristal reports

Siemens, Rockwell and Alan Bradley processors and I/O devices, Semantic STEP 7 and TIA

Portal Engineering Software (Professional, SCL, GRAPH, PLCSIM and Micro/WIN), FactoryTalk

Suite, RSLinx and RSLogixs, Workshop for Siemens TIE505 controllers, TIWay, MOSCAD

Microsoft Visual Studio 2010 Software, Envisioning and Designing Production Applications,

Designing and Developing User Interfaces, Component, Application Frameworks, Testing and Stabilizing

Applications, Supporting Applications

Support for AUTOCAD 2010, ARCMIS, ARCGIS and ESRI, Citrix Server and Client

Microsoft Windows 7 Enterprise Desktop Support and Desktop Administration

Location: SHN, Inc. Orlando FL

Department: Technical Support Services

Title: Field Engineer Hours of operation: 24/7

Duration: 03/2005 to 03/2006

Provided field support for small to medium size businesses in the central Florida area, the clients included: government agencies, engineering and law firms, beer and coke breweries, data centers, restaurants, bars and retail stores. Service and support customers with trouble shooting and repairs for networks, operating systems, server, mail and messaging, software and hardware problems.

KEY proficiencies:

Cisco Switch and router configuration for RIP, STP, EIGRP and OSPF, EGP, IPsec, IPv4, VPN,

VLAN, Security, Voice QoS and Wireless routing

Microsoft Windows 2003 Active Directory, DNS, DHCP, WINS, IIS, NAT, Remote Access, File and Print Services, File sharing, SQL 2005, Mail and messaging 2003

Microsoft Visual Studio 2003 Software, Developing User Interfaces, Web Pages, .Net Frameworks,

Supporting Applications

Microsoft Office 2003 Support

Support for AUTOCAD and MicroStation, GIS and ESRI

Microsoft Windows XP Desktop Support and Desktop Administration

Solaris, Oracle, Unix BSD, Linux and Red Hat, Apache, MySQL

Location: CSFP. Longwood FL

Department: Technical Support

Title: Field Engineer Hours of operation: 24/7

Duration: 11/2004 to 03/2005

Field support for businesses in the central Florida area, the clients included: law firms, beer breweries, restaurants and bars. Service and support customers with trouble shooting and repairs for networks, operating systems, server, mail and messaging, software and hardware problems.

KEY proficiencies:

Microsoft Windows 2003 Active Directory, DNS, DHCP, WINS, IIS, NAT, Remote Access, File and Print Services, File sharing, SQL 2000, Mail and messaging

Microsoft Exchange Server Support

Microsoft Office 2003 Support

Rent Condos, Web Developer and Service Provider 01/2004 11/2004

Create dynamic, interactive and personalized Web sites; helping integrate, showcase and maintain complementary technologies as they emerge. Have programming and design knowledge and experience to create internal or external internet pages. Promote client services and products. Have creative, good illustration and layout skills, good communication skills and enjoy solving problems.

 Experience in Web Design and Programming with a demonstrated knowledge in HTML, XML, JAVA

Script (client-side) and ASP server-side scripting language, object-oriented programming, and web graphics design. Hands-on designer, coder, and implementation for client applications in a hybrid systems.

 Knowledge of statistics, ORACLE, SQL and PL/SQL languages, JAVA, Visual Basic, HTML,

JavaScript, VBScript, Perl, PHP, ASP and ASP.NET or .NET applications, and Adobe Acrobat (PDF) software.

 Working experience in using Windows Internet Information Services (IIS) and Apache Web Servers,

Oracle (9i) Application Server.

 Products enhancements, debugging, and technology upgrades for new technologies.

Lake County – Public Safety, Sr. Computer Systems Programmer Analyst 04/1995 to 01/2004

Plan, coordinate, and supervise all activities related to the integration of software programs and applications into the organization’s information systems, responsible for testing interoperability of application modules under development by in-house software development teams. Proven communication skills, problem-solving skills, and a thorough knowledge of integration best practices are critical to successful performance.

This includes responsible for the design, installation, administration and support of enterprise

Dynix/Windows Systems; experience with networking security, imaging, monitoring, SAN connectivity, hardware setup, and detailed troubleshooting techniques. Knowledge of SLES 8, Novell OES, Red hat, and BSD storage area networks, Identity Management, and directory services (Active Directory and eDirectory).

 Increased the accuracy and respond time for 911 systems through the creation of database services. The completion of this project saved counties an average of 60% in telephone costs.

 Designer, coder, and implementation for client applications in a hybrid systems.

 Hardware and software support services for products such as Microsoft Operating System and

SQLNT and 2000 clients and servers, enhance 911 MSAG and MSAL manager, customer record processing and ALI/GIS, Support for UNIX including mainframe Informix/4GL.

 Saved costs and increased service response time by providing help desk services to county agencies.

 Database migration and analysis (MySQL, Oracle8i, Microsoft SQL, Access and FoxPro).

 Products enhancements, debugging, and technology upgrades for new technologies.

 Sybase SQL embedded programming and store procedure scripting, statistical report debugging and re-assemblies.

 Aid and assist in project coordination by working closely with clients to establish problem specifications.

 Experience in using ArcMIS.

 Responsible for the daily administrative and operational function of the LakeCounty9-1-1 Emergency

Telephone System and in-house Computer Systems.

 Developed and implemented policies for Public Service Answering point (PSAPS) and emergency providers.

 Thorough knowledge of standard operating procedures for public safety dispatching and of the appropriate use of technology and equipment.

 Have the ability to interact effectively with a variety of public safety agencies and have the ability to effectively supervise and evaluate employees in their duties.

 Evaluates and oversee operation of all CountyEmergency9-1-1 computer and related equipment.

 Responsible for the advances in 9-1-1 communications and information systems

Manufacturing and Contractors, Engineering Manager 04/1986 to 04/1995

 Directed and coordinated activities of the engineering and Information Systems Department.

Responsible for providing for pressure vessel SCADA modules mounted on skid systems, Plant

Process Automation, Document Management systems, office automation, data processing, practices and procedures. Design and drafting Computer Engineering MicroStation and AutoCad applications software. Networking, telemetry, data communications. Field support for PLC’s, Instrumentation devices, analog and digital devices, and network devices. Able to effectively use diagnostic test equipment, meters, analyzers, etc.

 Analyze, modify and write computer programs utilizing Intellution FIX, Ladder Logic and other computer programming languages.

 Manager of mechanical engineering and technology and responsible for costs estimates, project schedules, personnel and the implementation of new technologies.

 Reduced outsourcing costs by providing on-site projects design and implementation for drafting and inventory control systems; utilizing Micro Station, Auto-CAD and DB technologies.

 Increased production by designing and coding a structural calculations and analysis systems.

Education

Bachelor of Science in Computer Science with minor in Business Administration, BSCS

American Sentinel University

Associates of Arts in Business Administration, AABA

University of Houston

Certifications and Training

Microsoft Corporation:

Cisco, Inc.:

MCSE and MCSD: (MCITP)

Programming SQL Server Database

Analyzing Requirements and Defining Architectures

Developing Windows Applications

Developing XML Web Services

Developing ASP Web Applications

Managing and Maintaining a Windows Server 2003 Environment

Implementing and Managing Microsoft Exchange Server 2003

Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

Windows 95, 98, 2000 Pro, XP and 7 Technical and Administration Desktop Support

Certified Cisco Network Associate, CCNA

CCNP: BCRAN

BSCI

BCMSN

CompTIA:

Novel, Inc.:

PowerCerv, Inc.:

A+ Certified Professional

Certified Network Administrator, CNA

Certified Novel Network Engineer, CNE

Certified PowerBuilder Developer, CPBD

Rockwell Automations, Inc.: PLC Fundamentals

SLC 500 Programming

SLC 500 Advance Programming

Siemens Energy and Automations: Automations Systems Overview

S7 TIA Programming 1

S7 TIA Programming 2

S7 TIA Programming 3

S7 Advance Programming STL, CS7TIAP

Trihedral Engineering:

GE Fanuc Automations:

Management:

University of Central Florida:

Plant Equipment, Inc.:

Texas Instruments, Inc.:

WinCC Flex Communications

PCS7 Systems Engineering 1

PCS7 Systems Engineering 2

PCS7 Systems Engineering 3, CPCS7SE

VTS/VTSCADA Configuration

VTS/VTSCADA Advance Configuration

Intellution FIX32 Configuration and Programming

Intellution iFix Configuration and Programming

IHistorian Administration

XLReporter Programming

Hazard Communications

Hurricane Preparedness

Emergency Response

PPE/Heat Exhaustion/Heat Stroke

Incipient Fire Fighting

HTE Naviline Financial Systems

HTE Click2Gov

QReporter

CivicPlus

Kronos Workplace

Citrix Administration

Management and Supervisory level 1

Management and Supervisory level 2

Management and Supervisory level 3

Human Resources Law

International Associate Administrative Professional

MARRS Installation and Maintenance, CML Certified

Basic Electricity and D.C. Circuits

Understanding Semiconductors

Digital Subsystems

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